I was attended to by Priya at the Trafford Centre store. Priya treated you not just as a customer, but also as someone she was interested in. It was because of her that I made the purchase I did. Priy... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... Se mere
Virksomheden har svaret
Albright was an excellent agent to help me with my pay as you go problem. He was very patient and got down to the bottom of what was wrong very quickly and efficiently. 10/10 no notes. I would 100% re... Se mere
Virksomheden har svaret
Here is a security edited version of our email to the regulator CISCAS:- Good evening, I hope you agree that it is important that service providers give priority to p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Kontaktoplysninger
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, Storbritannien
- 0161 747 0076
4,8
Fremragende
71 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful staff
Very helpful staff it took a long time to do but Ari and Sarah were very patient and sorted out my account/app access. So great full to them both.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Thanks for your review Wendy. We're happy to hear that Ari and Sarah were able to help you regain access to your account and app. We understand it took some time, and we're pleased they provided patient and dedicated support throughout. We'll be sure to pass on your lovely feedback to them both and make their day.
New Sim only Contract and retaining existing mobile number
Got new Sim new contract but also wanted to retain my old number. Went to O2 at Trafford Centre. There was a little bit of waiting but when it was my turn everything happened quite fast. Ariene was very good and supportive. She did everything as I expected. My old number was retained in the new contact and I could start using my mobile almost immediately. I wish Ariene all the very best for her future.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Hi Zaher, It's lovely to hear that your visit to our Trafford Centre store was such a positive experience. While we appreciate your patience during the short wait, it's fantastic to know that once you were seen, everything was handled quickly and efficiently.
We're especially pleased to hear that Ariene provided such supportive service, ensuring your old number was successfully transferred to your new contract and that you were up and running almost immediately. It's wonderful to know she met your expectations and made the process smooth and straightforward.
We'll be sure to pass your kind words and well wishes on to Ariene. Thank you for taking the time to share your experience, and we hope you continue to enjoy your new service with O2! 😊
Good customer service from the agent…
Good customer service from the agent (Albright) Trafford center Manchester.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Thanks for taking the time to leave a review. It's lovely to hear that Albright provided you with great customer service at our Trafford Centre store. We'll be sure to share your kind feedback with him, as recognition like this means a lot to our team.
Very helpful and kind
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Hi Antiochus,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that you found the service very helpful and kind. Providing friendly, supportive and helpful assistance is what we strive for, so it's wonderful to know that you had such a positive experience with us.
Feedback like yours means a lot to our teams and helps us recognise the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Fixed our issue quickly and efficiently…
Fixed our issue quickly and efficiently Ari was amazing in finding the the issue and fixing it whilst providing brilliant customer service
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Hi,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Ari was able to resolve your issue quickly and efficiently while providing brilliant customer service throughout. It's always great to know when our team members go the extra mile to identify a problem, explain things clearly and get everything sorted as smoothly as possible.
We'll be sure to pass your wonderful feedback on to Ari and the team. Recognition like this means a lot and helps us celebrate colleagues who deliver exceptional service.
Thanks again for your kind words and for choosing O2!
I was served by Albright he was a good…
I was served by Albright he was a good lad very helpful
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Hi Luke,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Albright provided such helpful service during your visit. It's always great to receive positive feedback about our colleagues, and we're pleased to know that Albright made a positive impression and was able to assist you.
We'll be sure to pass your kind comments on to Albright. Recognition like this means a lot to our teams and helps us celebrate the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Absolutely amazing service
Absolutely amazing service, tried everything and beyond, and fixed my phone issues when nobody else could
Trafford centre
Served by Albright
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Hi, thank you for taking the time to leave such a great review. We're glad to hear that Albright provided amazing service and was able to resolve the issues with your phone when others couldn't. We'll be sure to pass on your kind words to Albright 🙂
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ftctZZ
Facebook: https://bit.ly/4pf6s6B
Besvarelse fra O2 - Trafford Centre
Hi Sean, we're delighted to hear that your SIM swap was quick and easy 🙂We always aim to make things as simple and straightforward as possible for our customers, so it's great to know we delivered.
If you do need anything further, we'd be happy to help. Please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wCnfTz
Facebook: https://bit.ly/4pb4V18
Albright delta with with good customer…
Albright delta with with good customer service and changed my direct debit for me
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Hey Garry,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4f2PvHO
📘 Facebook: https://bit.ly/4f7DssN
Besvarelse fra O2 - Trafford Centre
Hi there,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44iPURB
📘 Facebook: https://bit.ly/4wEFeZG
Great face to face customer service
Arisen was knowledgeable, helpful, efficient, friendly and was quick to resolve my issue!
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Hi Alison,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wvkeEl
📘 Facebook: https://bit.ly/4aKKMcs
Great lads working there
Great lads working there. Greeted straight away. Albright fixed my problem straight away. He was friendly & polite
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Hi Steph,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44nqUbL
📘 Facebook: https://bit.ly/4vH4rBT
Besvarelse fra O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T77hSR
Facebook: https://bit.ly/4wy7Tzx
Very helpful
Very helpful, after 4 days of frustration finally it is sorted out by Albright. Thanks for his patience it took around more than 1 hour to solve my problem.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pavDav
Facebook: https://bit.ly/4aF8JSw
Excellant Customer Service
I went to the Trafford Centre Branch and had the most amazing person who worked there called Albright. He was very knowledgable and patient, excellant customer service. A credit to O2.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vftL1g
Facebook: https://bit.ly/44h7Rji
Albright was very helpful we had an…
Albright was very helpful we had an eSIM issue and he sorted it in minutes thanks for your help
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vjskiC
Facebook: https://bit.ly/4vb00ib
Help with banking change over and…
Help with banking change over and settings on phone and explained about troubles could be having with phone and raised an issue to be looked into by tech team
Very polite and helpful
Thankyou
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SLY0zw
Facebook: https://bit.ly/3R2lgc3
Albright was magnificent & very…
Albright was magnificent & very patient.
Sorted everything out where as I’d previously been having major problems.
Top Man, most recommended 💪🏼👍🏼
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eU7n7H
Facebook: https://bit.ly/4atpPCS
Very helpful and polite
Very helpful and polite. Talked me through the whole process and answered all important questions with enthusiasm
Served by Priyanka Albsight
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Hi Matteo, thanks for leaving such a lovely review.
We're delighted to hear that Priyanka provided such helpful and polite service, guiding you through the process and answering all your important questions with enthusiasm.
We'll be sure to pass on your kind feedback to Priyanka.
If you need anything further in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vIUpjs
Facebook: https://bit.ly/4b5I0ie
Ariene was extremely helpful and was…
Ariene was extremely helpful and was super fast with helping
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4v7rHZg
Facebook: https://bit.ly/4eQsZC0
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.