Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Se mere
Virksomheden har svaret
Natasha was extremely helpful with my issue. I came in extremely upset and worried about my missing phone but she was able to calm me down. She had a smile on through out the transaction which made... Se mere
Virksomheden har svaret
Serena was helpful and sorted my problem swiftly
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Kontaktoplysninger
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Storbritannien
- 0115 822 7942
4,8
Fremragende
93 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Serena just helped me
Serena just helped me, and she was very, very helpful. Nothing was too much bother. I walked in the shop confused and left completely at ease and altogether a very happy customer.thankyou.
11. juni 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
sorted our issue with ease excellent…
sorted our issue with ease excellent service.
Serena helped alot .
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Thank you for taking the time to leave a review, Mohammed! We're so glad to hear that you had a great experience with one of our agents. If you need any assistance in the future, please don't hesitate to get in contact using one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3RWfEjC
Facebook: Send us a private message or mention us at: https://bit.ly/4ufNugV
Serena was very helpful
Serena was very helpful, trying to sort out mobile connection problem. Logged it and sorted it. Unfortunately the problem recurred so think another visit due.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Hi Sally,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was very helpful and took the time to assist with your mobile connection issue. It's great to know that she was able to investigate the problem, log it appropriately, and work towards getting it resolved for you.
We're sorry to hear that the issue has since recurred, as we understand how frustrating intermittent connection problems can be. However, we're pleased that Serena was able to provide support and help move things forward. If the problem continues, we'd be happy to take another look and explore what further assistance may be available.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vPMgdh
📘 Facebook: https://bit.ly/4htXOPz
Thank you for choosing O2.
What is 02 Company Policy on returning a Pay As You go phone in warrently
Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd June 2026 I returned to shop as they e mailed to say would not repair without a receipt. This was not a contract but a Pay as You Go phone. Staff in shop puzzled as all paperwork in order including copy of receipt. Nottingham shop manager was 'on a train 'so nothing could be done. Call from shop today manager needs to escalate to his manager. In house politics is no help to me I am retired they have my money £125 and I am phoneless whilst they all fall out.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods such as Calling us at 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QlAjgz
Facebook: https://bit.ly/4oapjPx
Serena was Friendly professional and…
Serena was Friendly professional and patient.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Hi Trevor,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was friendly, professional, and patient during your experience with O2. Providing helpful, knowledgeable, and attentive support is what we strive for, so it's wonderful to know that Serena made such a positive impression.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3Rw2DgH
📘 Facebook: https://bit.ly/4pFpsvl
Thank you for choosing O2.
Serena and Natasha good job and team work
Serena and Natasha were of
great help. Solved my issue for me
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Hi Faisal,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena and Natasha were able to help and resolve your issue. We know how important it is to receive prompt and effective support, so it's wonderful to know that they were able to provide the assistance you needed and make your experience a positive one.
Providing friendly, knowledgeable, and customer-focused service is what we strive for, so we'll be sure to pass your kind feedback on to Serena and Natasha. They will be pleased to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fCHs4P
📘 Facebook: https://bit.ly/4pzh7ck
Thank you for choosing O2.
Vaish really helpful and kind
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vsMo2p
Facebook: https://bit.ly/4uVWCIY
Serena and Natasha
Serena and Natasha were fantastic. So helpful and made sure it was a simple, swift transaction and supported my elderly father to understand what was happening. Very helpful and approachable.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49xkcTG
Facebook: https://bit.ly/4fUUT1B
Serena was great at helping sort out my…
Serena was great at helping sort out my problems with my o2 account . Top rated service
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RXsIVR
Facebook: https://bit.ly/3S2FLp3
I can never see my balance on the O2 website !!!
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later”
it is absolutely ridiculous that the company like O2 cannot fix a problem like this is months and months and months and it’s exactly the same.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you this is not the level of service that we want to provide. Please reach out to us via one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4fkqnOD
Facebook: Send us a private message or mention us at: https://bit.ly/49ySdD5
Very professional and halpfull
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Thank you for taking the time to leave us a review! We're so glad to hear that you're enjoying our services. We're sure this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X: Send us a private message or mention us at: https://bit.ly/4x82yA4
Facebook: Send us a private message or mention us at: https://bit.ly/4dKteiF
Very good and very helpful
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4nXKGn3
Facebook: https://bit.ly/49yjZj2
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.