We have virgin broadband deal which prompted a number of questions regarding emails from virgin to ourselves which have never been received. Because I have linked O2 account the difficulty in dealing... Se mere
Lokation
Skift lokationU70, Paradise Complex, 17 S John St, L1 8BU Liverpool, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had a complicated situation with mobile contract and handsets. Matt and Finn were great, they knew their stuff, gave sensible solutions and had the patience of saints getting it all sorted for us.... Se mere
Virksomheden har svaret
she’s very comfy to help me smile faces explain step-by-step and I so happy I recommend her to everyone if anyone be like her live easy Abbie
I needed some help setting up my Samsung phone and my providers were O2. Matt from the Liverpool 1 shop was extremly helpful. He solved all my issues with my new phone. He was very polite, professiona... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Kontaktoplysninger
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, Storbritannien
- 0151 707 9996
4,9
Fremragende
100 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Matt was great helped me solve my…
Matt was great helped me solve my Disney plus issue
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Hello Ronald,
Pleased to hear Matt has been able to help. Thank you for our 5-star review we're here if you need anything else.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44AcdlN
Facebook: https://bit.ly/3RCKzla
Abbie was brilliant and very patient
Abbie was brilliant and very patient. She helped me change to 02 activate my card select my plan and keep my old number, all in just a few minutes!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Hi Giada, it's great to hear that Abbie provided such brilliant and patient support. It's fantastic that she was able to help you switch to O2, activate your SIM, choose the right plan, and keep your existing number, all so quickly and smoothly.
We'll be sure to pass your kind words on to Abbie, who will be thrilled to know she made such a positive impression.
Mathew was exceptionally helpful and…
Mathew was exceptionally helpful and polite to us.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Thanks for your review. It's lovely to hear that Mathew was exceptionally helpful and polite during your visit. Providing outstanding customer service is our top priority, and it's wonderful to know that Mathew made such a positive impression.
My experience was very good and easy
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Hi Kieran,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that your experience was very good and easy. Making things simple and straightforward for our customers is always our goal, so it's great to know we were able to provide that for you.
We really appreciate your feedback and thank you for choosing O2. We look forward to continuing to support you in the future.
Matt was very experienced and helped me…
Matt was very experienced and helped me with my phone issues. He put my mind at ease by resolving the email issues.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
HI Barry, thanks so much for your lovely comments. We're delighted to hear that Matt was able to help with your phone and email issues. It's great to know that his experience and support put your mind at ease and that he was able to resolve everything for you. We'll be sure to pass on your kind words to Matt. Thank you for taking the time to share your feedback! 😊⭐
Fantastic service
Fantastic service. Jack and Abbie are very helpful and asset to Virgin and 02.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Thank you for the review and lovely comments Gwendoline. We're delighted to hear that you received fantastic service from Jack and Abbie. It's wonderful to know that they were so helpful and made a positive impact on your experience. We'll be sure to pass on your kind feedback to both of them – they'll be thrilled to hear it.
You know where to find us if you need anything else 💙
Very helpful
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Hi Robert, we're really glad you've had a good experience and are enjoying our services 🙂
If you do need anything in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gqWDjz
Facebook: https://bit.ly/4gwP3Ea
Thanks to Abbie and Ellie for the great…
Thanks to Abbie and Ellie for the great service really appreciated, wouldn't have been able to do it without your help.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Hiya Rob,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44Rq5rU
📘 Facebook: https://bit.ly/4wzo8Mu
Matt at the Liverpool One store did everything he could.
Matt at the Liverpool One store did everything he possibly could to fix our problem but he was unable to due to the incompetence of O2's customer service centre.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Hi Danny,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4viWpyR
📘 Facebook: https://bit.ly/3SSuNTC
Abbie was very helpful and friendly
Abbie was very helpful and friendly, she solved my problem immediately. Thanks Abbie :)
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Hi Sophie,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wxHbqx
📘 Facebook: https://bit.ly/3TbReDg
Came into the shop in a distressed…
Came into the shop in a distressed state - and came into the store and saw Abbie. She had great empathy skills, great customer service and has a bright future ahead.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Hi Martyn,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4grsIYz
📘 Facebook: https://bit.ly/4yfyKSw
The Friendly Staff Are Always Helpful
The Friendly Staff Are Always Helpful. And Always Resolve Any Query I May Have
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Hi Tony,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QJACSM
📘 Facebook: https://bit.ly/4vrDG4a
Alejo has been very helpful today
Alejo has been very helpful today, sorted all of our problems out, it should be 10 stars not 5
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wvH8LX
Facebook: https://bit.ly/4yeDKHc
Very good Alejo 👍
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RiBoWY
Facebook: https://bit.ly/3T3KuY2
Really helpful and supportive best o2…
Really helpful and supportive best o2 shop I've been to
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4az3e7Y
Facebook: https://bit.ly/4fl7BWH
matt
matt made sure i had left satisfied and with my phone working perfectly!
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y806dd
Facebook: https://bit.ly/4p7dvya
Very quick very clear was in and out in…
Very quick very clear was in and out in 10 mins
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vRrZVo
Facebook: https://bit.ly/4eZRSet
Besvarelse fra O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4buPqvp
Facebook: https://bit.ly/44Jf6AK
Matt helped me with some phone issues I…
Matt helped me with some phone issues I am very happy with him, excellent service with an excellent attitude
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p9OaUf
Facebook: https://bit.ly/4gXPG9K
Alejo was of great help
Alejo was of great help. From start to finish, very friendly and professional. I am very glad that my issue has been resolved.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received.
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