SuprNation Ltd Anmeldelser 219

Easy payout of my £825 winnings ! 🥳I’m loving the instant process of deposits and speedy payouts here. Manager Abby reassured me that I’m going to receive my withdrawal which it did ! The games are quick loading and overall, I enjoy playing it here:))

Never gamble on this provider especially (NYSPINS) I won £31000 playing blackjack which I know will take a while to withdrawal as most casinos don’t like paying out. However I was not expecting support to say conflicting things suggesting that withdrawals take up to 72 hours after that, I was told it can be longer for a larger amount. Fast forward three days I get email that my verification I used to get on to the casino that originally had no issues was now rejected and that I needed to upload more verification to process the withdrawal. Furthermore aslong as the account is not verified the funds will remain in processing. The support team are of no help and god knows how long it will take to receive these funds. Just stick to the big bookies and don’t give these scammers your money. PLEASE STAY AWAY

Found this to be among the worst I've used.. never got in front never had a feature in approximately 1000 spins but got 4 with my 10% cash back biggest feature was £6 .. i believe there is many other fairer game to play elsewhere..

I deposited using my debit card and it was instant . Withdrawing was just as easy and quick .. ilove how they keep you updated on your withdrawal status.. makes the whole process stress-free !! Always fast , always on time !,

Contact support helped me resolve a minor issue about my preferred deposit method.. They were friendly, efficient and fixed it fast .. deposited £160 instantly ! It feels like playing at a high-end casino without the fuss .

Hours and hours and hours.. hundreds and hundreds and hundreds of spins.. you don’t even get a single 5x.. no entertainment value.. no payouts.. no excitement at all.

And if that isn’t enough they change your stake.. you can be happily playing 50p a spin then notice for some reason it’s jumped to £2 per spin without your knowledge.

I have seen no evidence whatsoever that you can win on this casino. So can only base my review on that experience.

Awful, boring and sneaky for changing stakes is how I would recomend this.

Use your brain and look at the positive reviews for this site.. they all have a picture.. they all have never left a review before and they all like each others reviews 😂 it’s pretty obvious they are fake reviews. While the negative review are people who have reviewed a lot of sites and speak the truth..

They are using your own stupidity to take your money 😂

Faced a small technical issue so I had to reach out to the contact support . . The manager assigned to me is attentive and helpful ! She made sure everything is done setting up so I can continue the fun gaming experience .. I can also confess here how fast is the turnaround time for the deposits and withdrawals .

This is exciting!! I deposited £150 and won £790 after less than 2 hours of playing ! I feel like this is my lucky day since payout was processed immediately !

The process is so simple! Deposits are instant , and £950 payout was in my account quickly . I appreciate that the site is transparent with deposit and withdrawal options. Everything is fast and convenient ..

Awful site. Don’t join. Never let me withdraw my money. Took a fortune. Should be closed down.

I couldn’t believe how fast I got my payout of £355 !! Manager Claire made it easy for me to verify my account quickly !!
Great experience overall .. Never had issues with deposits or withdrawals ..

Another fake company with fake rng just scamming people taking money guarantee no profit, £1000 on £5 a spin 34 different games and only 1 bonus that paid 84.96 worst site I've ever come across STAY AWAY SCAMMERS ALERT !

Customer service was responsive … deposits instant, withdrawals fast . support responds promptly.. very good for reliable casino experience !

Spoke to Lucy from the support team to continue my verification process…She was helpful and verification was quick!..The guidelines were clear, and I was verified in less than 24hrs!!

Bad choice, account blocked whit no reason,and 1682 pounds still to recover,if ever.STAY AWAY, PayPal didn't help either so far. NIGHTMARE you don't need.Finde better casinos .

*UPDATED DAILY*
I'm in my 70s and recently spent time in hospital so mobility is not great. I spent the weekend at a friends who told me about NYSpins so on Sunday morning at around 7am I signed up.
I presume I was immediately verified automatically as I was permitted to deposit and play effective immediately.
I had no issues with the site or games and thoroughly enjoyed playing. At around 10am I had won £1500. I withdrew £1000 and left £500 to keep playing. Around 40 mins later my balance was at £2800 so I withdrew another £2500. I played with the last £300 and lost. I then made a few more deposits (totalling around another £300) and lost so decided to call it a day.

Withdrawals (totalling £3500) showed pending and there was up to 72hrs processing time. I use Paypal so the withdrawal itself should be instant.
I then checked my emails to discover that not only had I received no confirmation of my withdrawals but an hour after my 2nd withdrawal I was asked to verify my account but told I had 30 days to do this.

A little concerned with the timing of this (after withdrawing) I decided to look at reviews and I’ve not stopped panicking since.

My chat and help button on my account had been disabled so I couldn’t speak to anyone.

I emailed yesterday morning but have received no response.

It has taken me a while to get help with uploading my documents but I managed it yesterday evening. They have been accepted and my account says all caught up. I just don’t understand why NYSpins are delaying withdrawals over ID when the Gambling Commission have said this is not allowed. Why not do adequate checks BEFORE permitting people to deposit and gamble.

Even after the verification request by email, I was still permitted to deposit so why not process withdrawals?
The gambling commission was called yesterday and they have noted my concerns and said they will pass these through to the investigatory team. They have also asked me to forward as much evidence as I can through to them which I will do today. At 10am today it will be 72 hrs since I withdrew.

I never write reviews but I am a real person that is extremely anxious and stressed with delays and reading other users experiences. I promise to keep updating this so that users can see exactly what happens from here. I haven’t been able to sleep properly since Sunday and just hope I did not play a scam site....

*UPDATE 1* - Strange email response received from 'Dora' stating the following:
1. The chat availability on 'certain' accounts can depend on 'certain' internal factors.
2. After enhanced verification requests in 'certain' cases, users can still deposit within 30 days despite verification not being fulfilled - Dora avoided mentioning whether the same applied to withdrawals.
3. Their terms and conditions allow them to ask for extra documents to check identity,

I am confused as I already satisfied and passed their extra/ enhanced verification which was a struggle in itself.

*UPDATE 2* - Today the Gambling commission were sent all evidence of this casino's breach of their license condition 17.1.1. After this was sent (and NY Spins copied into the email), I received an email from somebody called 'Dora' - She explained that they were waiting for a selfie of me. None of my other issues were addressed adequately. No reasons/ excuses for allowing me to continue to deposit even now but not processing my withdrawals. I sent her the selfie within an hour. 4 hours later and still nothing despite it now being day 4 of my withdrawal being delayed. I created a complaint with ASKGamblers. Whatever you dom DO NOT sign up to the casino and if you are already a user I strongly advise you to stop playing. I will update again tomorrow.

IMPORTANT - The 5* Review above under the name Kiah is fake. Kiah has a public social media profile under the name Kiah Broadsmith and she resides in Melbourne Australia. Australia banned online casinos like NY Spins many years ago and it is not available there. The profile and review has been reported to Trust Pilot and I hope they look into some of these other quite obvious fake 5* reviews under NY Spins.

*FINAL UPDATE* - NYSpins finally paid my withdrawal (5 days after I made the request) but only after they were put under pressure from being potentially looked into by the gambling commission. SuprPLay is what I consider a scam casino that will do everything they can to avoid/ delay paying you your money. If you encounter an issue like I have, please report them to the gambling commission as the more people that report these crooks, the quicker the gambling commission will have to do something about it. I have closed and self excluded my account for the maximum possible time as I never want anything to so with SuprPlay Ltd again

Please take note of this review. I am one of the winners. I won £5,000 on 09/07.

I have had withdrawals prior to this and provided some documents and all were processed within 48 hours at most.

When I requested the £5,000 withdrawal, they requested further documentation, to which I provided the same day and it was confirmed this was all approved on 10/07 @16:48pm.

I became concerned when I hadn’t received my withdrawal and have contacted their live chat multiple times and emailed too. I receive nothing but AI generic responses and am told to be patient. I was then blocked and can no longer access my account.

Emails come back once every 24 hours and they confirmed to me I’d be paid within 72 hours of verification being approved, this would be 13/07 @16:48pm - GUESS WHAT, NO FUNDS RECEIVED.

It was then advised that a withdrawal would be completed within a maximum of 5 days, this would be 15/07 and again here we are today with no withdrawal received.

There is no concern from this casino and they have now stopped responding to emails.

Please avoid this casino at all costs because they’ll pay you out your small wins, but when it comes to actually winning something good, they’ll keep your money, block you and not respond to any correspondence.

Please don’t fall victim to these fake reviews. Remember, I am a winner and yet I still feel like I have lost!

The variety of withdrawal options made it easy to choose what works best for me. Deposits were confirmed instantly, and I could start playing right away. Plus, no fees for withdrawals definitely a casino worth playing at!

Best one I played so far to be honest.
Won a good amount more than I put in. Had no issue with withdrawal, first one said up to 72 hours but was in within 24hours, other withdrawal after that was pretty much instant. Gave good reminders for reality check and emailed to make sure I didn't need a deposit limit. 5 / 5

Incredibly poor, would not give me my withdrawal, emailed 18 times after they then blocked my account when I raised that I had not received them. Was told conflicting things and a very ‘what do you want us to do about it approach’ avoid at all possible costs unless you want to throw your money away - discusting