North West Appliance Repairs Ltd Anmeldelser 

Very expensive way of being told my dryer can’t be fixed! They want upfront payment of labour costs of £108.00. Engineer came out, said it needed a part replacing, they can’t get the part so that’s it, end of job. No refunds, not even partial, I appreciate it cost the engineer to look at the appliance but over a 100 is a bit steep! I wouldn’t recommend this company for repairs if you are paying for the service yourself. I can’t comment on engineer’s capabilities because they didn’t do anything.

Jason and colleague replaced OLED screen on CX 55 inch LG TV in 30 minutes. Excellent diagnosis and repair. Well done.

One star so I can write something. Was referred to these cowboys by Samsung for our broken Fridge/Freezer (just outside of the 2yr warranty). Fridge works fine, Freezer chills doesn't freeze. Paid £120 fee. From entering the house to leaving (as evidenced by RingDoor Bell) the engineer spent 11 minutes with us. In that time was quick to remove 4 screws from an inside panel, no diagnostics tests run and merely told us it was broken. Said may be able to fix, or may not be able to fix. No attempt to fix problem at time of visit, and merely advised that we would get a quote for a repair or we can buy a new one. Over 2 weeks later and not heard anything since.

NWAR are only getting one star so I can post a review, otherwise they would have received no star. Samsung washing machine needed the automatic washing machine dispencer pump, and draw assembly replaced under warranty.
The engineer turned up with the pump, but the draw assembly was the wrong component. He replaced the pump and said he would have the draw assembly posted out to me. Two days later the wrong part was posted out to me!
I contacted NWAR who said they would have the correct part posted out. After a couple of days waiting for the part to arrive I rang NWAR for an update, they had no record of me contacting them, and said they would look into it and ring me back. Three days later and no call back I rang them again.
They again fobed me off stating the parts dept were at a meeting and would have someone call me back, three days later still no call back I rang them again.They told me they would raise the issue and have someone call me back two days later still no call from them. Its patently obvious this company once they attend a warranty Job notified Samsung as they did for payment, that the job was successfuly closed. and any issues because of their incompetance is now your problem.

I had a problem with my air fryer and I called customer service. Katie sorted my problem very fast, and I had the part in less than a few days. I really appreciate your service and fast response. Many thanks.

this company was sent by blomberg to repair my integrated fridge under guarentee. engineer arrived looked at fridge seal poaked drain hole in fridge looked at my manual didnt remove fridge to look at back where water was overflowing said to turn it up and left. 2 hrs later received call to book appointment to fit new part. stayed in all day didnt turn up ,rang nwar didnt have any appointment booked even though i had appointment on text message said engineer had fitted new sealand charged,which he hadnt done.terrible customer service dont use. blomberg sent hotpoint engineer who removed fridge found small part missing and repaired why couldnt nwar do this in first place

The engineer was prompt, courteous and polite. He explained what the problem had been and showed me the parts he had changed.

Really appreciate there service , thay went the extra mile to get my washer fixed last min , much appreciated
Really recommend there services

Problem with samsung American style fridge freezer, still under warranty. Resolved quickly efficiently and with courtesy by an extremely knowledgeable technician today. Wow! Super Impressed of fy8

Had a problem with a washing machine. Samsung appointed NWAR to fix it under warranty. Easy to arrange and rearrange appointments. I was kept updated throughout. Both visits (one to diagnose and one to repair) carried out as arranged. Very professional service engineers. Cant fault the company.

Contacted Domestic and General 3 times to have my Siemens coffee machine repaired.Finally, they sent somebody from North West Appliance to collect the coffee machine and after my calls again to domestic and general to find out why it takes so long after nearly 2 months I received another coffee machine that is not like the one I sent them and that has marks and scratches inside and the module where the coffee is made is full of limescale and the screws are rusty.Never ever General and Domestic and North West Appliance they’re together.
I hope this honest review it will help other people on their choices

Washing machine broke in January, it’s now March and still no sign of it being fixed. They force you to pay for the job before they will come out and then rearrange the appointment. They have now moved my appointment another 10 days so god only knows when it will actually get fixed. I have a 1 year old at home and no washing machine, I have stressed this to them and they couldn’t care less.
Terrible company, and employees.

Very poor experience with this company who are used by D&G as third party repairer. They take a long time to attend as are far way so cover certain areas one day a week. Initial visit revealed several items on LG Washer drier needed replacement. Engineer did not reconnect plumbing so I was left with a huge amount of water in utility room in my lounge when machine was working. I called the engineer who was by that time some distance away so had to get local plumber to sort it out at my cost. The parts required were ordered and after another change of appointment engineers were supposed to attend on Monday 3rd March. I was given a time of 5-7pm by engineer on telephone on morning of appointment so cancelled my plans for the evening to make sure I was at home. Engineers were a no show with zero courtesy of letting me know they would not be attending. I received a phone call the next day to rebook for 11th March and asked why the engineers did not attend. Woman who answered phone advised that engineers reporting there was no answer at the house which was rubbish as I was in all evening. She was insistent they attended so I got time of supposed arrival and went through my CCTV cameras which confirmed that they did not.

After much toing and froing with D&G they are now writing off my washer drier and replacing it under my insurance with them but I will never agree to this company attending my property again. D&G spoken to NW repairs and they said engineers didn't attend as it was a two man job. Why lie to me and say they attended but I didn't answer the door? I loathe liars. I called NW Repairs for an explanation of why they lied - no explanation offered. They really couldn't care less.

As per Johns review same situation sound bar. This company is a shambolic joke do not trust. and gey will keep on with bad reviews till they sort

Soundbar was booked through this repair company for repair.
They took it away and all they did was update firmware.
We refused to accept the soundbar back as this is a failed repair, and the reason for doing so is because we already done this several times and reset back to factory settings and the problem persisted.
We experienced crackle/popping coming from the speaker, we pinpointed it coming from one speaker in particular, it causes noise distortion, so it's horrible trying to watch the TV with this.
We reached out and communicated with audio specialists online who said what we describe is a blown speaker and no update will fix this.
People do not listen to what you tell them, absolutely useless.
We're having to fight for a refund now through the company we bought the soundbar from.
Nightmare having to deal with clowns.

They are totally rubbish company, don't work with them. They gave me a price to fix my washer dryer (3 days in a row I needed to call them to get the price). Then they have booked the site visit the week after, guess what happened :) They have cancelled my visit and move it the week after. It is washer dryer and they left me in a terrible situation. I will not work with them again, actually noone needs to work with them.

Haritz came out to our property to fix our Samsung dishwasher he was so professional polite & tidy worker he completed the work and repaired our dishwasher I would highly recommend him to our friends & family

What a very polite,patient,understanding member of staff i dealt with.Took me through everything step by step and resolved my problem,booked my engineer in a very courteous manner.You should be proud to have staff like this.VERY SATISFIED.

I had an intermittent fault on a TV.
Rang NWAR and spoke to Katie Farina
She was incredibly helpful, contacting me several times and each time getting back to me very quickly.
The only way it could be repaired was to take the TV away and soak-test it .
When I explained that I only had one TV, she contacted an engineer discussed the problem and arranged for a main PCB, to be located before booking an appointment
At all stages she kept me informed as to what was going on.
I can't praise her enough, well done Katie.

Terrible company! They were selected by Domestic and General to repair my coffee machine. The first attempt it wasn't fixed so had to be returned to them.

On the second attempt, they are "waiting for parts" despite them being available on next day delivery to the general public.

Can't even give me an estimated date to return my coffee machine. That's if it gets repaired this time!