Worst experience ever. Do not book here. Go somewhere else It is set up so that no matter the clients' degree of preparedness, insurance, top they over charge the tolls credit card and pre-pai... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
SCAM!!! My experience with this company has been absolutely terrible. They charged me the security deposit, but when the time came to return it, the excuses, delays, and evasive answers began. After... Se mere
Thank you dear bredren Garfield for all your hard work and due diligence. You are are a wonderful asset to this rental company. Amazing vibes you carry through your work day and I appreciate the Love... Se mere
A totally shady company. I’ll never go near them again. They almost ruined my trip with my family. I cursed them out and left, then rented a car from Enterprise. I’d booked the car through Priceline f... Se mere
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NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
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San Antonio, USA
- www.nucarrentals.com
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NU Car Rental deceptive practices
I have never before taken the time to write a bad review for any services I have been provided until now, as this was worse than bad service it was a very shady scam after arriving at the Phoenix NU Car rental location. I had booked my rental car through Expedia on 12/21/25 via my credit card for car pick-up on 2/7/26. Total cost including daily car rental, taxes and fees at the time of the booking on Expedia was $504.32. This amount was placed on my credit card which, I paid in full when I received my credit card statement at the end of January 2026, before my trip to Phoenix on 2/7/26. A number of inccidents occurred after arriving in Phoenix and going to the NU Car location there that resulted my review of this company being less than a 1 if that would be possible.
1. Upon arrival in Phoenix and while taking the lite rail train to the rental car center there I met another older couple on the train who while in discussion with, I discovered were also renting a car from NU Car. That couple and I decided that since we both were renting a car from NU Car that we would stick together to figure out how to get to the NU Car facility that is off site from the airport rental car center. Needless to say the directions provided by NU Car rental for getting to their facility in Phoenix were very inadequate and hard to navigate. After arriving at the airport rental car center the directions provided stated to exit to right of the train and walk straight ahead to the visitors parking lot elevator and take that elevator down to P level. Problem with this is that after exiting the train to right there is a wall straight ahead. For this reason, the other couple and I walked to the rental car center and proceeded to check both elevators there for a P level, which neither elevator there had. After looking around for quite a long period of time we finally found an employee to ask how to get to level P of the visitors parking lot. That employee directed.us to a single isolated elevator about 300 feet separated outside from the main rental car center. After finally getting to the area in the visitors parking where the shuttle picks you up, we were taken via shuttle to a very rough looking area of town where the NU Car rental car facility is located on E. Vanburen St. When arriving at the NU Car rental facility we were instructed to go inside to complete any paperwork and receive the key to our car. While walking inside you are greeted to a dimly lit counter area with loud music blaring.
2. During paperwork process I was asked by Andrew the rental agent if I would like to purchase the lost damage waiver. I proceeded to inform Andrew that my full coverage car insurance from State Farm would already be covering any damage that may occur to the vechicle. Andrew then stated he would verify this on their computer, which he at least appeared to do and then informed me that I was correct State Farm does provide coverage. Andrew then proceeded to have me complete the service agreement paperwork which included initializing 8 different areas including an area that included a loss damage waiver, which Andrew did not explain thoroughly, but did state that should not worry about initializing as any costs would be reversed upon returning the car to NU Car with no damage.
3. When dropping the car back off at the Phoenix NU Car location, I was instructed to drive up to the drop off area, park the car with keys left in it and to immediately board the shuttle back to the airport rental car center to take the train from there back to the airport terminal. I specially asked if I needed to go inside at the Phoenix NU Car facility to complete any return paperwork and was informed by the NU Car employee that I just needed to get on the shuttle and that everything was taken care of. After arriving at my airport gate, I discovered why I was hurried on the shuttle back to the rental car center. While at the gate I received an emailed invoice/receipt from NU Car rental that included additional charges totaling $438.02 (including $351.89 loss damage waiver, $2.50 rental surcharge, $66.00 facility charge, $49.17 operator fee. $55.00 vechicle license, $97.29 taxes, $13.20 energy recovery, $27.45 CC surcharge). None of these additional costs were shown or explained to me at check in for pick up of the car and I was not given the chance to dispute the charges at the Phoenix site at drop off time due being hurried onto the shuttle, not given the opportunity to go into the Phoenix facility to go over charges/invoice to dispute any charges and receiving the invoice via email after arriving at my gate at the airport. All these practices by Nu Car are very deceptive. These addtional charges made the total cost of the car rental close to double the cost of the $504.32 that I was charged through Expedia and was to include all charges, taxes and fees.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Bradley,
Please see the response we received from our Phoenix Affiliate.
"Thank you for reaching out to us. Attached you will find the requested documents regarding rental agreement number PHX01-209846.I hope this message finds you well.
After a thorough review, I want to confirm that the complaint we discussed has already been addressed and thoroughly investigated. The location manager has taken the time to review the transaction during the customer’s visit to pick up the vehicle.
According to the findings, the customer was in agreement to only cover the body of the vehicle, with his insurance responsible for the liability coverage. It appears there was a misunderstanding regarding the information provided by the agent; the customer was informed that the deposit would be refunded, but not that the LDW charge would be waived. The return procedures are to leave the vehicle in the return lane and it will be checked in , in the order it is recieved. All information is sent via Email unless the customer wants dcumentation they are welcome to head to a counter to confirm and get a copy of the final invoice printed.
As a result of the manager's findings, I must inform you that the charges remain valid and will not be adjusted. If there are any further concerns or if additional clarification is needed, please feel free to reach out."
Sincerely,
Haidee
============================
Dear Bradley,
Thank you for taking the time to share your detailed feedback regarding your recent experience with **NU Car Rental** at our Phoenix location. We sincerely regret that your rental experience did not meet your expectations and appreciate the opportunity to address your concerns.
First and foremost, we apologize for the confusion and frustration you experienced when locating our off-airport facility. We understand how stressful travel can be, and we are sorry that the directions provided were not clear or easy to follow. Your feedback regarding signage, shuttle instructions, and the arrival experience at the Phoenix facility has been shared with local management for review and improvement.
Regarding the Loss Damage Waiver (LDW) and additional charges, we take concerns about billing transparency very seriously. It is never our intention for customers to feel misled or unaware of charges added to their agreement. While optional protection products such as the LDW require customer acknowledgment and initials on the rental agreement, we understand your concern that the explanation may not have been sufficiently clear at the time of signing. Additionally, you should have been given the opportunity to review your final charges at vehicle return, and we apologize if you felt rushed or unable to ask questions before departing on the shuttle.
Please be assured that we would like to investigate this matter further, including reviewing the signed rental agreement and the breakdown of charges applied. With this, we will forward your case to our Phoenix Supplier under Ticket #364399 for a full review.
We truly regret that this experience led you to feel disappointed and frustrated, especially after prepaying through **Expedia**. Transparency and customer trust are extremely important to us, and your feedback will help us improve our communication and processes moving forward.
Thank you again for bringing this matter to our attention. We hope to have the opportunity to address your concerns directly.
Sincerely,
Haidee
Rip off Toll fee's
I would highly advise everyone to not us Action Car rental / NU They charged me $86.64 for $6.00 worth of tow charges since I did not pay their daily toll fee as the car was used only 2 days of the seven that I rented while I was on my Cruise. Horrible Company.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Hi Toby,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the toll charges associated with your rental.
Our toll program terms are outlined in the rental agreement and are intended to cover not only the toll amount itself, but also the administrative costs involved in receiving, processing, and remitting payments to the applicable toll authorities. When the daily toll option is declined, any toll usage is typically billed post-rental and may include additional service or processing fees.
We understand how frustrating it can be to see a charge that appears significantly higher than the toll amount itself—particularly if the vehicle was used for only a portion of the rental period. If the policy was not clearly explained at pickup, we sincerely regret that experience.
We would appreciate the opportunity to review this matter in detail. To assist you as quickly as possible, could you please provide the following:
* Confirmation number (ending in NU) or Rental Agreement number
* Pickup date and time
* Primary driver’s full name
Once we receive this information, we will investigate and provide clarification promptly.
Thank you again for bringing this to our attention.
Sincerely,
HB
Do not rent from this company
Do not rent from this company. Paid in advance and when I returned the vehicle there was no balance due. Then I got a random $250 charge on my Amex. Very deceptive business
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Ryan,
Please see the response we received from our Affiliate.
"Please find attached the signed rental agreement and final invoice. The customer used their own sunpass device on the vehicle, which is against our sunpass policies. Please refer to the sunpass policies explained in the rental agreement. "
We do apologize but charge remains.
Sincerely,
HB
=======================
Dear Ryan,
Thank you for providing your rental details.
We are currently coordinating with our Miami affiliate regarding the additional $250 charge. We will update you as soon as we receive further information.
Thank you for your patience.
==============================
Dear Customer,
We’re genuinely sorry to hear about your experience and understand how concerning an unexpected charge can be.
Please be assured that we do not apply arbitrary charges. Any post-rental charges are typically associated with items outlined in the rental agreement, such as fuel discrepancies, tolls, damages, traffic violations, or other incidental fees that may be reported after the vehicle is returned. That said, we understand how unsettling it can be if this was not clearly explained.
We would appreciate the opportunity to review this matter thoroughly. To assist you as quickly as possible, could you please provide the following details:
1. Confirmation number (ending in NU) or Rental Agreement number
2. Pickup date and time
3. Primary driver’s full name
Once we receive this information, we will investigate and provide clarification promptly.
Thank you for bringing this to our attention.
Sincerely,
HB
Terrible service
Terrible service. They should know when customers are arriving and staff accordingly. 10 people in line, one agent. 1 hour queue just to get to the counter. Unless you have all day, avoid NU like the plague.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Paul,
Thank you for sharing your feedback. We sincerely apologize for the extended wait time you experienced at our location. Waiting in line for an hour, particularly with only one agent assisting several customers, is understandably frustrating and not the level of service we strive to provide.
You are absolutely correct that arrival volumes should be properly anticipated and staffed accordingly. We regret that we fell short in this instance. To ensure your concerns are addressed directly with the rental location’s management team, we kindly ask that you provide the following details:
* Your reservation or rental agreement number
* Pick-up date and time
* The name under which the booking was made
We truly value your time and your business, and we are sorry that your experience did not reflect the standards we aim to uphold. Thank you again for bringing this to our attention, as feedback like yours helps us improve our operations and customer service.
Sincerely,
HB
Double-charged by NU Car Rentals out of the PHX Airport
I recently rented from NU Car Rental in Phoenix after booking a prepaid “mystery car” through Priceline. At the counter, I was told the vehicle assigned (a van) would be a “gas guzzler,” and I was offered a smaller SUV for $29/day.
What was not clearly explained was that this $29/day was in addition to the prepaid rate I had already paid through Priceline. I believed it was a substitute rate, not an added daily charge.
Only after returning from vacation did I realize I had effectively doubled my daily rental cost. While the paperwork did show the total, the way the pricing was presented at the counter was unclear and sales-driven rather than transparent.
I am not disputing that I signed the agreement. My concern is with how the pricing was explained. International travellers in particular should be very cautious about agreeing to any changes at the counter and confirm whether new rates are replacements or additional charges.
I contacted NU Car Rentals promptly and was told they reviewed my situation with a corporate manager and a local manager, which determined I knowingly paid double the price for a smaller less-expensive vehicle. When I called Priceline, they said there was nothing they could do either. Clearly both organizations care little about quality customer service and more about coercively bilking their customers.
With this expensive experience, I will definitely default to making zero changes at the counter in the future. And will never use NU Car Rentals again and will definitely be steering everyone I come into contact away from them.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Jason,
Thank you for bringing your concern to our attention, and for providing detailed feedback regarding your recent rental experience at our Phoenix location.
According to the rental records, the vehicle upgrade was presented and processed at the rental counter, and the corresponding charge of $29/day were reflected in the Rental Agreement. The agreement, which includes the total daily rate and applicable fees, was reviewed and signed at the time of pickup to confirm acceptance of the selected vehicle and the associated charges.
While the signed agreement indicates authorization of the upgrade and its cost, we understand your concern regarding how the pricing may have been communicated during the transaction. We appreciate you sharing this feedback, as transparency at the rental counter is important to us.
At this time, as the upgrade and its charges were documented and authorized in the signed Rental Agreement, we regret to inform you that our Phoenix Supplier is unable to provide a refund of the upgrade fee.
We appreciate your feedback and the opportunity to address your concerns.
Sincerely,
Haidee
=====================
Dear Customer,
Thank you for taking the time to share your experience. We are very sorry to hear about the confusion and frustration you encountered during your recent rental at our Phoenix location.
We understand that the pricing and options presented at the counter were unclear, and that you were surprised by the additional daily charges for the smaller SUV. While the rental agreement reflects the total charges, we recognize that the way this information was communicated should have been transparent, clear, and fully explained—especially for international travelers.
Please know that we take feedback like yours very seriously. Our goal is always to provide clear, fair, and professional service, and it is evident that we did not meet those standards in your case. We will review our affiliate’s procedures and staff training to ensure that future customers receive a clear explanation of all charges and options before agreeing to any changes.
To allow us to review this matter thoroughly, we kindly ask that you provide the following information:
1. Your reservation or rental agreement number
2. Pick-up date
3. The name under which the booking was made
We sincerely regret that this experience has caused disappointment and mistrust. While we understand your decision regarding future rentals, your feedback is invaluable and will help us improve both our communication and customer care.
Thank you again for bringing this matter to our attention.
Sincerely,
HB
Don’t do it
Don’t do it! Listen to the reviews - this place is definitely the worst when in comes to customer service. One guy was doing it all, while the other two “executives” were busy conversating, while there was a line. One of the executives heard me complaining so now I’m paying for it. All of sudden the one guy doing it all got called outside to help w something else. Turns out the “car” I rented is unavailable/damaged. Need to pay for an upgrade. This place is whack!
Update after rep’s reply: your count on employees is incorrect; there was an additional person driving the shuttle (the supervisor was not doing that). Given I was there for around 90 minutes, I saw the shuttle driver come and go. The back office staff person and the supervisor were in fact in the office the entire time. The supervisor did not step in to help the young man assisting w rentals. Yes, you are correct, there were 3 families aboard the shuttle. However it took 20+mins to help each fam, because the one person was doing it all! I stood in line for 45-50 mins and then received the worse customer service. The young man doing it all included: walking each party to the back to review their car options, offering upgrades, finalizing the contract, actually stepping out to the back to drive the car rental to front and review car features/taking pics and video of car. The same person did all of that! Of course it was going to take 20-30mins for each customer! That is not okay.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Maria,
Please see the response we received from our San Diego Affiliate.
"We are sorry to hear about this customer's experience. According to the schedule on that day, we only had a supervisor, one rental agent, two car washers, and one back office employee (that does not assist with operations.) That being said, every employee has a specific role to keep the operation running, and there was only TWO employees qualified to rent to customers that day, which was the rental agent and supervisor. Typically, the supervisor is running around driving the shuttle, helping organize the lot, helping with check ins, or coordinating with the back office staff for tasks outside of operations or customers. If we have a line longer than 5 parties, the supervisor will hop on the counter and assist with rental processing. Based on the reservations for that day, we would have had 5 customers due to pick up their rental within the hour of 3pm. However, only three out of the five customers showed up for their reservations, and the next rental after this customer was picked up over an hour after this customer was assisted. That said, we should not have had a line nor should the customer have been waiting for very long."
Sincerely,
Haidee
======================
Dear Maria,
Thank you for providing your rental details.
Please be advised that your review has been forwarded to our San Diego affiliate for further review.
We will keep you updated as soon as we receive any feedback.
Best regards,
Haidee
=============
Dear Maria,
Thank you for sharing your feedback. We are very sorry to hear about your recent experience and the frustration you encountered during your rental process.
We sincerely apologize for the long wait and for the impression that your concerns were not handled professionally. Regardless of how busy the location may be, all customers should be treated with respect, efficiency, and transparency.
We are also concerned by your comments regarding the vehicle availability and being asked to pay for an upgrade due to the originally reserved car being unavailable or damaged. If a reserved vehicle cannot be provided, the situation should be explained clearly and handled fairly, without making you feel pressured or penalized.
Please allow us the opportunity to review what occurred. We kindly ask that you provide:
1. Your reservation or rental agreement number
2. Pick-up date and location
3. The name under which the booking was made
Once we receive this information, we will investigate the circumstances with the location team, including staffing, vehicle availability, and the upgrade charge. Our goal is to ensure that situations like this are handled properly and that any necessary corrections are made.
We truly regret that this experience left you feeling disappointed. Your feedback is important and helps us improve both service standards and communication. We hope to have the opportunity to address your concerns and restore your confidence in our service.
Sincerely,
HB
I booked the rental on Expedia
I booked the rental on Expedia. The car was $63.38 per day plus taxes and fees for a total of $95.90. I added the damage waiver protection for $16.00. Expedia took that money. Shuttle driver drove like a maniac from the airport to the rental car facility.
I walked into the facility and it looked like a damn night club. Loud music playing in the background.
I start the rental agreement process. The salesman starts to go over the rental by largely expanding the screen so that I would initial 7 lines such as loss damage waiver (LDW), Supplemental Liability Insurance (SLI), and Roadside Service Plan (RSP). The salesman only mentioned the LDW but not the cost. I initial each line thinking this is the stuff that Expedia charged for the damage waiver, taxes and fees. Then the salesman hits me for a $374.66 deposit. I finished signing the contract, he printed it, folded it in half, and placed in in their company booklet. All he kept telling me was "your getting a brand new Chevy Equinox fresh off the truck." He says go out the door to the right and the car will be out back.
When I came out the door I was trying to get my bearings as to where I was going, a staff member rudely yells, "out the door to the right." THE CAR WAS ABSOLUTELY FILTHY!!!
I started reviewing the receipt and the deposit returned. They returned $300.00 of the $374.66. So they charged me an additional $170.56, minus the $95.90 from Expedia booking. THEY DID NOT SUBTRACT THE $16 FOR THE DAMAGE WAIVER I PAID THROUGH EXPEDIA.
Today I call 702.462.2664 and speak to a Lisa. The conversation starts off that I was charged for taxes, fees, and a damage waiver twice. Her response was that I signed the document and that she was not in the office so she doesn't know what the conversation was. I explained to her that he never went over the fees and that he expanded the screen so I could initial those 7 lines. She again said that she wasn't physically there so she doesn't know the conversation and because I signed the paperwork, she assumes I was advised of all the fees and that I had the right to decline things. I explained to her again that I believed that's what I was doing. I asked for a supervisor and she told me she was the highest ranking supervisor there and then like the rest of the employees, got rude.
Bottom line is I paid a damage waiver twice, fees twice, and taxes twice. None of that stuff was subtracted from Expedia's charges.
I DO NOT RECOMMENT THIS PLACE!!!!
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Michael,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience and the frustration it caused.
We understand your concerns regarding the charges for the Loss Damage Waiver (LDW), taxes, and fees—especially if you believed these were already included in your booking through Expedia. Any confusion surrounding optional coverages and additional charges at the counter is not the experience we aim to provide. All coverages and fees should be clearly explained, including their cost, before any agreement is finalized.
We are also disappointed to learn about the condition of the vehicle, the atmosphere at the facility, and how your concerns were handled during your follow-up call. Professionalism, transparency, and respectful communication are standards we expect from our team at all times.
Please be advised that we have forwarded the response from our Phoenix supplier regarding your case (Ticket #363458) via email for your review.
If you have any further questions or need additional assistance, please feel free to let us know.
Best regards,
Haidee
I was charged for Loss Damage Waiver…
I was charged for Loss Damage Waiver and Roadside Assistance when I specifically said I didn't want it and challenged it on the contract. Then when I called to dispute the charges they "pretended" to look into it by putting me on hold and then saying "Sorry, you signed the contract so there's nothing I can do". Crooks with unethical business practices. Renters beware!
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Jennifer,
Based on the rental documents, you agreed to sign up for the Loss Damage Waiver and Roadside Assistance by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
We do apologize but the charge remains.
Sincerely,
Haidee
=====================
Dear Jennifer,
Thank you for providing your rental details.
Please be advised that your concern has been forwarded to our Denver affiliate under Ticket #362988 for further review.
We will keep you updated as soon as we receive any feedback.
Best regards,
Haidee
==========================
Dear Jen,
Thank you for sharing your feedback. We are very sorry to hear about your experience with the charges for Loss Damage Waiver and Roadside Assistance. We understand how frustrating it must have been to see charges applied that you specifically declined, and we sincerely apologize for the stress this caused.
We take concerns like yours very seriously. Our goal is always to provide clear, transparent service and ensure customers feel confident about their rental agreements. We regret that your call to dispute the charges did not meet your expectations and that you felt your concerns were not properly addressed.
To resolve this matter promptly, we would appreciate it if you could provide:
1. Your rental confirmation number
2. Pick-up and drop-off dates
3. Primary driver’s full name
Once we receive this information, we will review your contract and investigate the charges thoroughly. Our priority is to ensure any discrepancies are corrected and that you feel your concerns are addressed fairly.
We sincerely apologize again for the inconvenience and disappointment. Your feedback helps us improve our processes and communication, and we hope to restore your confidence in our service.
Sincerely,
HB
total complete nightmare scam between…
total complete nightmare scam between priceline and nu car rentals they tell u the rental car is free then charge u $464.00 for the car rental and the location is off grounds so u are forced into renting there called the night before return as we had an early flight out to verify someone would be there to take us back but no such luck waited almost 30 minutes then get a uber while waiting for uber 2 others returned their car and both had the same experience of being overcharged for a scam called loss of use and they wanted a $1000 dollar deposit refundable or $169 non refundable not cool shame on u Priceline for sending customers to such a shady company I will never visit Florida again and it ruined my trip someone that's an attorneys needs to class action lawsuit these scammers
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Jeremy,
Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges and frustration you faced with your rental booked through Priceline and picked up at NU CAR.
We understand how upsetting it must have been to arrive at an off-site location, experience unexpected charges, and wait without assistance, especially when you had an early flight. Being charged unexpectedly for a rental, facing large deposit requests, and seeing other customers experience the same issues is certainly not the experience we want for any of our clients.
Please know that your feedback is taken very seriously. Situations involving additional fees, off-site pickups, or unclear policies should always be clearly communicated and handled transparently. We will review this matter with our Fort Lauderdale Supplier to better understand what happened and to prevent similar issues for future customers.
To help us investigate further and work toward a resolution, we would appreciate it if you could provide:
1. Your confirmation number or rental agreement number
2. Pick-up and drop-off dates
3. Full name of the primary driver
We sincerely apologize for the disruption and disappointment this caused to your trip. Your feedback is invaluable in helping us improve our services, and we hope to restore your confidence in our company.
Sincerely,
HB
OPLICHTERS !!!!!!!!!!!
OPLICHTERS !!!!!!!!!!!
Huur mijn auto bij car-jet maar in Agadir kom ik bij NU CAR terecht . Omwille van het weer kwamen we ‘s nachts aan in Agadir . Omdat ik te laat was aangekomen kwamen er kosten bij . Ik moest het huurbedrag dat ik aan cat-jet had betaald nog eens aan hen betalen . Te nemen of te laten ( anders cancellen ze de auto ) . Na een reis van 12 h en midden in de nacht ben je snel geneigd om toch maar te betalen. Dat cat-jet met zo een oplichters werkt maakt dat ik ook bij hen niet meer zal huren . Amateurs !!
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Beste Bert,
Hartelijk dank voor het doorgeven van uw boekingsgegevens. Kunt u ons laten weten of u een bevestigingsnummer heeft dat eindigt op NU of het nummer van de huurovereenkomst?
Sincerely,
Haidee
===============================
Beste Bert,
Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons oprecht te vernemen dat u frustratie heeft ervaren met uw reservering via Car-jet en het ophalen van de wagen in Agadir bij NU CAR.
Wij kunnen ons goed voorstellen hoe vermoeiend het moet zijn geweest om na een lange reis ’s nachts aan te komen en vervolgens geconfronteerd te worden met onverwachte extra kosten. Dit is absoluut niet de ervaring die wij onze klanten willen bieden. Dat u opnieuw moest betalen voor een reeds vooraf betaalde huur is bijzonder zorgwekkend, en wij begrijpen volledig hoe stressvol deze situatie voor u moet zijn geweest gezien het tijdstip en de omstandigheden.
Wij willen u verzekeren dat wij uw feedback zeer serieus nemen. Eventuele bijkomende kosten of onduidelijkheden aan de verhuurbalie dienen altijd duidelijk gecommuniceerd en volledig transparant afgehandeld te worden.
Om deze kwestie grondig te kunnen onderzoeken en voor te leggen aan de lokale leverancier, verzoeken wij u vriendelijk om ons de volgende gegevens te bezorgen:
1. Bevestigingsnummer (eindigend op NU) of huurovereenkomstnummer
2. Ophaaldatum en -tijd
3. Volledige naam van de hoofdbestuurder
Zodra wij deze informatie ontvangen, zullen wij het dossier zo spoedig mogelijk onderzoeken en streven naar een correcte oplossing.
Nogmaals onze oprechte excuses voor het ongemak en de teleurstelling die u heeft ervaren. Uw feedback is voor ons van grote waarde en helpt ons onze dienstverlening te verbeteren. Wij hopen dan ook de kans te krijgen om uw vertrouwen in onze service te herstellen.
Met vriendelijke groet,
HB
Dirty car and Hidden fees
There are stains in the vehicle that appear to be vomit. There are also hidden fees if you want to use your own insurance. They charge a fee for loss of use if the vehicle is in an accident. No personal insurance covers such a thing. It added $190 to my rental. Also they have a fee for a deposit. You can get no deposit for a fee of $70+ or have them freeze up a $1000 deposit. None of this was mentioned when I reserved the vehicle.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Mark,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how frustrating this must have been.
First and foremost, we sincerely apologize for the condition of the vehicle you received. Cleanliness is extremely important to us, and a car with stains—especially anything that appears to be vomit—is absolutely not the standard we aim to deliver.
Regarding the fees you mentioned, we understand how upsetting it can feel to encounter charges that were not clearly explained at the time of reservation. Our goal is always to provide full transparency around optional coverage, loss-of-use protection, and deposit policies. The loss-of-use and security deposit terms are part of our rental agreement, but they should always be clearly communicated so customers can make informed decisions in advance. We apologize if this was not made clear during your booking process.
Your feedback is extremely valuable, and we are reviewing how these policies and fees are presented to ensure better clarity moving forward. In order to look into your rental in more detail and address your concerns directly, may we have the following?
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver's name
Thank you again for sharing your experience — it helps us improve.
Sincerely,
HB
TERRIBLE booking experience
TERRIBLE booking experience. The wrong dates and times were booked and I can't cancel or change my reservation. I've spent HOURS on hold.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Hi Kristen,
We’re very sorry to hear about your booking experience and the difficulty you encountered while trying to reach support. We understand how frustrating it can be to discover incorrect dates or times on a reservation—especially when you’re unable to promptly modify or cancel it.
Reservation changes and cancellations are generally subject to the terms selected at the time of booking, including any prepaid or third-party conditions. That said, no customer should have to spend hours on hold to receive assistance, and we sincerely apologize for the inconvenience this caused.
We’re pleased to inform you that your cancellation and refund request has been approved and successfully processed in our system. Please note that it may take several business days for your bank or card issuer to reflect the funds in your account, depending on their processing timelines and the type of card used.
For your reference, a screenshot of the transaction confirmation was sent under Ticket #361114.
Your feedback is truly important to us. We are actively working to improve our response times and overall customer support experience. We appreciate the opportunity to resolve this for you.
Sincerely,
HB
Loss Damage Waiver means PURCHASE
Loss Damage Waiver is actually to PURCHASE not Waive the insurance. We were charged an additional $237.93 for insurance that we did not want. All the other spots for initials on the contract are for declining the additional services. We expressed our desire to not have the insurance coverage through NU Car and the rental agent Michelle had us initial the waiver which to us was to DECLINE the coverage. That's what waive means...to decline. Very deceptive practice. We contacted NU Car when we returned from our vacation and the final amount posted to our credit card. The response was that the reservation was closed and there was nothing else to be done. STAY AWAY FROM THIS COMPANY.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Hi Michael,
Thank you for sharing your experience. We sincerely apologize for the confusion and frustration regarding the Loss Damage Waiver (LDW) charges.
We understand that the term “waiver” can be misleading, and we regret that it was not clear that this coverage is a **purchased protection product**, not a declination of insurance. The LDW is intended to provide additional protection beyond what a personal insurance policy may cover. Customers who choose not to purchase it should have the option clearly indicated on the rental agreement.
However, based on the rental documents, you agreed to sign up for the Loss Damage Waiver by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
We do apologize but the charge remains.
Sincerely,
Customer Support Team
This is a total scam
This is a total scam. They don't tell you about the insurance that your forced to take. Even if you provide your own they will deny it. They hold you responsible if the car breaks down! Yes. That's not a misprint. You have to buy their roadside assistance to cover you, another charge. On top of your half hour shuttle to the location and 10 people in front of you to check in with only 1 person working. It's not even worth it if it's free.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Hi Skip Kat,
We’re very sorry to read about your experience and the frustration you felt during your rental. We take allegations of misleading information very seriously and would like to address your concerns.
Insurance coverage requirements are disclosed at the time of booking and again at the rental counter. Customers are absolutely permitted to use their own valid insurance coverage; however, it must meet the required liability and coverage criteria. If coverage cannot be verified or does not meet state or company requirements, additional protection options may be required. That said, you should never feel that coverage was “forced” without a clear explanation, and we will review this internally.
Regarding roadside assistance, this is an optional protection product that covers items such as lockouts, lost keys, jump starts, and similar incidents. Customers who decline this option may be responsible for those service-related charges if they occur.
We also apologize for the wait time and shuttle experience you described. We recognize how frustrating it can be to wait after traveling, particularly if staffing levels did not meet demand at that time.
We would appreciate the opportunity to review your rental in detail. With this, please provide us with the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver's name
Your feedback is important, and we are committed to improving transparency and customer service.
Sincerely,
HB
Scammed us out of rental
Scammed us out of rental. They have a portable call centre and do not return all calls placed for assistance. We verified with them pick up. Upon arrival the agent was not happy that we paid $700 for rental. He said it was not enough. Took a gigantic deposit. Returned the vehicle days later after seeing they were going to most likely keep my deposit. Lost our money. Bad service and false advertising.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Hi Jayes,
We’re very sorry to read about your experience and the frustration it has caused. We take comments like this seriously, and we want to address your concerns directly.
First, we want to be clear that our rental rates and required deposits are based on vehicle class, rental length, insurance selection, and security requirements — not on the amount a customer has paid. Deposits are authorized at pickup to cover potential damages, tolls, fuel differences, or policy violations, and they are released according to our stated terms once the vehicle is returned and processed. We do not keep deposits without cause.
We are also concerned by your comments regarding communication and callback issues. That is not the level of service we aim to provide, and we are currently reviewing our call handling procedures to ensure customers receive timely assistance.
Based on our Prague Affiliate under Ticket #155361, they already released back all the security deposit. Let us know if this is shown in your bank statement.
Moreover, please see the Terms and Conditions of our Supplier by clicking the provided link under Insurance.
https://nucarrentals.com/print_policy?location=PRG
We understand how upsetting it can feel when charges are unclear, and we are committed to transparency and resolving any legitimate billing concerns.
Sincerely,
HB
DO NOT RENT FROM HERE
If I could give negative stars I would. DO NOT RENT A CAR FROM HERE!! This place is not at the airport. You have to take a shuttle to get there. When I got there it was late and I was exhausted after traveling from the East Coast. They told me I had rented an electric car, which I did not know I did. It was in small print under amenities. Then he asked where I was going and I told him. He said I could not drive this car there and I would need to upgrade for $150/ day on top of what I had already paid for the electric car. I really had no choice since I wasn't near another rental car place and I still had to drive to my destination that night. THEY COMPLETELY SCAMMED ME OUT OF A LOT OF MONEY. I have been in touch with them but they refuse to refund any of the money. I essentially rented 2 cars from them but only got one. I've read so many reviews now of them scamming people. They need to be shut down.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Hi Kristin,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. What you described is not the level of service we aim to provide, especially after a long day of travel.
We understand how frustrating it must have been to learn at pickup that your reservation was for an electric vehicle and that it did not meet your travel needs. Vehicle type and amenities are outlined during the booking process, but we recognize that this information may not always be as clear as it should be. We are actively reviewing how vehicle details are displayed to help prevent situations like this in the future.
Regarding the upgrade, rate differences are based on vehicle class and availability at the time of pickup. That said, we never want our customers to feel pressured or left without reasonable options. Your comments about feeling that you had no choice are concerning, and we would like the opportunity to review your rental in detail.
With this, may we have the following so we can review your case?
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver's name
We value your feedback and take concerns like this seriously. Our goal is always transparency and customer satisfaction, and we regret that this was not your experience.
Sincerely,
HB
Wow perfect
Wow , perfect service Farzad was so kind and fast. No hidden fees . The shuttle fast too.Car is perfect for us. No problem here I don’t know why nu rental car don’t have a better star.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Carole-anne,
Thank you so much for your wonderful review!
We’re thrilled to hear that you had a perfect experience with our MCO Affiliate. It’s especially great to know that Farzad provided kind and efficient service — we’ll be sure to share your compliments with him under Ticket #360567. Their team works hard to make the rental process smooth and transparent, so we truly appreciate you highlighting the fast shuttle service and the absence of hidden fees.
We’re also glad the vehicle was a perfect fit for your needs and that everything went seamlessly during your rental.
Your feedback means a lot to us, and reviews like yours help others feel confident when choosing us. We look forward to welcoming you again on your next trip!
Best regards,
HB
The worst pseudo-car rental company, a complete scam.
This company is a rip-off; they advertise on Booking.com for a promotional daily rate of $11.70 for 3 days. I purchased the insurance for $48 USD. Here's the story: virtual check-in on a computer. The process was slow, and they asked for all the documents again that I had already scanned beforehand. They didn't have access to them, so why did they ask me to scan them in advance, etc.? Their voucher process is completely useless. Then, because I live in Florida, the pre-purchased insurance wasn't valid, meaning I basically gave them $48 USD for nothing. I also had to pay for the SunPass transponder per day, plus tolls, and use my own insurance, etc. They charged me an additional $125.43. They have many hidden clauses; everyone who was picking up their cars was complaining, they don't give refunds, etc. It's terrible, the worst car rental company in the USA. It's unbelievable that Booking.com promotes this garbage.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Updated response:
Dear Andres,
Please see the response provided by our Miami Affiliate under Ticket #360478.
"Thank you for bringing this matter to our attention. We have completed a full review of reservation 6010313384NU for customer Andres Woodhouse. We appreciate the opportunity to provide further clarification.
*Insurance Eligibility & Coverage Requirements*
The customer purchased collision coverage through the booking platform (Booking.com). However, as clearly stated in our online policies and rental terms, all renters must present valid proof of collision, comprehensive, and liability insurance at the rental counter. If a renter does not provide proof of all required coverages, equivalent protection must be purchased directly through us.
*Local Renter Policy*
As outlined in our rental policies:
- Local renters are limited to 50 free miles per day.
- Additional mileage is charged at $0.75 per mile.
- Local renters must provide valid proof of collision, comprehensive, and liability insurance in their own name.
These requirements are consistently applied and disclosed in our rental terms.
*Virtual Check-In / Document Process*
While we do offer virtual assistance at this location, we do not require customers to scan or upload documentation prior to arrival.
At the time of check-in, we request only:
- A valid driver’s license
- A valid credit card
- Valid proof of insurance (if declining our coverage)
There is no pre-arrival document upload requirement in place at this location.
*Breakdown of Charges*
We are attaching the signed rental agreement for your review.
The agreement confirms that the customer acknowledged and accepted:
1. Our Toll System Activation package (SunPass transponder program)
2. Our Extended Protection (EP) coverage
All charges reflected on the agreement correspond to services selected and acknowledged by the customer at the counter.
*Counter Disclosure & Customer Communication*
After reviewing internal notes and documentation, we confirm that accurate information regarding insurance requirements, mileage limitations, and optional products was provided at the rental counter.
Based on our review, the charges and procedures followed were consistent with company policy and properly documented."
Sincerely,
Customer Support Team
Avoid Nu Car Rental PHX – Deceptive Practices & Unfit Vehicles
UPDATE (March 2nd, 2026)
I appreciate the effort to respond, but unless there is some material change to policies or other reversal of this trend - which the overwhelming and ongoing stream of negative reviews show is not the case - then the below post can best be framed as empty public relations.
/////
UPDATE (February 9, 2026): I reached out to both corporate and the local General Manager, Paul Rodgers, hoping for a shred of professional accountability. Instead, I was met with a masterclass in gaslighting and blame-shifting.
In a series of dismissive emails, Mr. Rodgers defended these predatory tactics by claiming that a car which physically cannot reach a major regional destination (Sedona) counts as a "fulfilled reservation." Most insultingly, he asserted that the burden of "due diligence" regarding their fleet's battery specs lies solely with the customer—effectively stating that you cannot trust the "Premium Elite" classification their own system provides.
To be clear: they intentionally list vehicles for the Phoenix hub that are unfit for Arizona geography, use 90-minute service delays to create a time-crunch, and then frame a forced "upgrade" as an "optional customer service gesture."
This isn't a "misunderstanding"; it’s a strategy. A quick look at the wealth of reviews here for this location confirms my experience is a documented, systemic pattern. I have since filed formal complaints with the Arizona Attorney General’s Office of Consumer Protection and the Better Business Bureau.
///
I am writing this as a warning to travelers. My experience at the Phoenix airport location was a textbook example of being backed into a corner through deceptive inventory practices.
I reserved a PREMIUM ELITE EV well in advance. Upon arrival - after a grueling 90-minute wait between their slow shuttle and an understaffed line - I was told my "Premium" vehicle was a Mini Cooper EV. When I informed the agent I was driving to Sedona, they admitted the car’s range cannot make that trip and there are insufficient charging stations on that route to make it viable.
Essentially, they rented me a vehicle that was unfit for the very low bar of regional travel.
Because I was already late for a scheduled event due to their own 90-minute processing delay, I was forced into an "upgrade" for a BMW crossover. This brought the total for a 2-day rental to $275, which is double the cost of my actual flight. They refused to honor my original reservation price, despite the fact that their own system booked an EV for a route it cannot service.
This felt like a predatory "bait and switch" designed to exploit travelers in distress.
Note: I have reached out to Nu corporate regarding this "stress tax" and will be requesting a rate adjustment upon drop-off to match my original booking. I will update this review once a resolution is reached. For now, stay away if you value your time or your wallet.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Updated response:
Dear Chris,
Based on our Phoenix Affiliate under Ticket #360452, this case has already been addressed by their manager and they will not be proving any other resolution as one has already been provided.
We do apologize but the upgrade fee remains.
Sincerely,
Customer Service Team
===================
Dear Chris,
Thank you for taking the time to share your detailed feedback regarding your recent rental experience in Phoenix. We sincerely regret the frustration and inconvenience you describe.
We want to be clear that it is never our intention to mislead customers or place them in a difficult position upon arrival. Vehicle classifications such as “Premium Elite” are based on category standards; however, specific makes and models within that category can vary based on availability. We understand that in this instance, the assigned electric vehicle did not meet your travel needs, particularly for your planned trip to Sedona, and we recognize how stressful that situation must have felt given your time constraints.
Regarding electric vehicle range and charging infrastructure, while EV specifications are publicly available, we acknowledge that customers reasonably expect the reserved category to be suitable for typical regional travel. Your feedback highlights an important concern about clearer communication related to EV range expectations, local geography, and charging availability. We are reviewing this internally together with our Phoenix Supplier under Ticket #360452..
We also regret the reported wait time and any feeling that you were pressured into upgrading. Upgrades should always be presented as optional solutions when a customer prefers a different vehicle, not as a forced outcome. If this was not your experience, we take that concern seriously.
We understand you have escalated the matter and are requesting a rate review. We welcome the opportunity to formally re-examine your rental charges and the circumstances surrounding the vehicle assignment.
We appreciate your feedback, even when critical, as it helps us identify areas where we must improve.
Sincerely,
HB
Horrible experience from start to…
Horrible experience from start to finish. Ended up eating the cost of what I’d paid (a supposed credit I’d been awarded to be applied to future rental) just to avoid any future dealings with them. Do NOT rent from them.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Karin,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations and that it left you feeling this way.
We understand how frustrating it must have been to feel that the resolution offered — including the future rental credit — did not provide the value or reassurance you were hoping for. This is certainly not the level of service we strive to deliver.
In order for us to review your case thoroughly and determine whether there is anything further we can do to assist, could you please provide the following details:
1. Confirmation number (ending in NU) or Rental Agreement number
2. Pickup date and time
3. Primary driver’s full name
4. Pickup location / destination airport
We appreciate the opportunity to look into this matter and sincerely regret that your experience led to this outcome.
Sincerely,
HB
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