NU Car Rentals Anmeldelser 

NÜ Car Rentals is an extremely incompetent company. They rent cars from other rental companies and seem completely incapable of managing any issue when something goes wrong.

They failed to provide my booked car. I tried to contact them many times and it was impossible. Forcing me to rent another car at a much higher price.

I submitted a formal complaint 8 months ago. They have finally replied only to ask for more information…

Eight months to respond to a customer complaint is simply unacceptable. No solution, no compensation, no proper explanation. Just complete incompetence and terrible customer service.

I strongly recommend avoiding this company.

DANGEROUS! – NU/Expo Car Rentals in Vancouver

The Hyundai Elantra that we were given had not been properly inspected for safety and posed a serious risk to our family. The front brakes were metal-on-metal, scraping together in a terrible grinding noise.

The tires were measured to be a ‘0’ out of ‘8’ for their tread. This issue could have caused hydroplaning or a blown-out tire - both very dangerous situations.

When I called to inform the rental company that we were unable to drive this vehicle, we were told that it was safe to drive, to not worry about it, and to drive slowly (!?!?!). This was not an appropriate solution at all. We should be able to rely on a safe rental vehicle, drive it on any appropriate roads and to drive the speed limit.

We were misled and told that the brakes on this vehicle were changed 3 months ago. Once we saw the brake pads, we knew that was impossible and that we were being lied to. We wasted time on our holiday arranging for a technician to inspect the car, for parts to be ordered and the brakes to be replaced and were then required to drive on the bald tires back to the rental office.

We had to rent another vehicle from Budget Rental to continue on our trip, as the shop needed time to replace the brakes on this vehicle. The cost of the additional rental was more than $340. Even at that, we were relieved to be driving in a safe vehicle.

Renting from this company was a dangerous, risky mistake. This is pure negligence on the part of NU/Expo rental agency and could have caused us to have a very serious accident. For your safety…avoid this company at all costs!

I realy Enjoye the service of CD CAR,they offred an excellent service ,fluid and professional,so I recomand it ,you will never regret.

Très bon service✍️❤️ par rapport mon expérience , voiture propre, très professionnel de l’accueil à la remise du véhicule, le personnel et poli , et compétent, merci beaucoup pour Mohamed et anouar ❤️🙏

Très bon service , et très bon èquipe toujous .

Service rapide,équipe organisé et des voitures propres et quasi neuf

In advance of our trip to Vancouver on June 16th we booked a Nu car rental through Expedia. We were supposed to arrive into Vancouver around 12pm and were going to pick the car up at 1pm. Unfortunately our flight was so delayed that we didn’t get in till 11pm. As Nu car rental closes at 6pm and we were staying a distance away we had to book another rental car with another agency at the airport. Nu Car Rental would not refund us our money and although Expedia contacted Nu Car Rental’s to request our refund we were not reimbursed. Nu Car Rentals has taken our money and Expedia still promotes such a company on their website. We have been loyal customers with booking through Expedia but now are very disappointed!!
Nu Car Rentals are not approved by the Better Business Bureau but Expedia is promoting them!

PLEASE Never rent from NU! Period!
I read other review! Same complaints about hidden extra charges, final insurance cost double than what they tell you and charges separately by some insurance company after two days of rental!
Better you rent from other known company, even if their quotes are higher!
I will be filing an official complaint!

DO NOT EVEN THINK ABOUT RENTING A CAR HERE!!! Absolutely the biggest scamming scumbag car rental company I've seen it 50 years! My 4 day quote online was $165. First thing I said was the I did not want any extra insurance or roadside service. They say OK, no problem. Then they give you the paper to initial that you don't want these add-ons. If you don't read every line, they slip in that you agree to a $59 a day insurance charge and a daily charge for road service. Read every line. Most car companies will give you what you want and not try to sneak it in. Total was another $298 tacked onto my bill. Basically my rental charge was tripled. Look at some of the otheR sites that have reviewed the same thing. There are literally thousands.

If I could give this car rental place negative 1000 I would. This was the worse rental car experience known to man. The low tire pressure light came on asi was driving. I pulled over and called them immediately. They said I could return the car and get another car. However, when I arrived both rental car agents the blonde and the brunette, said I would need to file a claim or get the tire repaired. I declined. What a low hanging piece of horse manure. Do not do business with this company. Worst rental car experience ever.

Horrible experience. Tried to call them when I landed to ask about a car seat. No one picks up at the rental office. Had to drive offsite in a van without a car seat. When we arrived they said they had one available. I waited in line for like 2 hours and when I got to the front they didn’t have one anymore and told me to uber with my 2 yr old to Walmart and buy a seat. They ended up finding one after another 30min wait. Then when I dropped off the car they charged me for an extra day.

I arrived at the rental office at 8 AM sharp on Monday, right at their posted opening time, to return my vehicle. There was not a single employee there. The gates remained locked until approximately 8:30 AM, and the shuttles didn’t start running until after 9 AM.

As a result, myself and several other customers were left stranded unable to return our vehicles in time and ended up being over an hour late to the airport, nearly missing our flights. I ultimately had to pay for an Uber to avoid missing my flight. You also have to take two separate shuttles to get to and from the airport, to the airport rental center, and then to the rental location, which can take over two hours!! And on top of that they do not hold reservations.

The insurance situation was another major issue. I was charged $30 per day for their protection plan despite specifically asking if I could decline it. I was told I could not opt out, which I later found out was not accurate. I was eventually able to get a refund, but only after having to drive back to the office. Even worse, the protection plan was charged again after I returned the vehicle.

And if something goes wrong, good luck getting help — the phone lines do not connect to a real human and the email addresses are invalid. So god forbid you need a refund for an accidental charge or need an employee to open the gates, because you’ll be straight out of luck!!

Overall, this was an extremely frustrating and stressful experience. Between the transportation issues, unapproved charges, difficulty getting in contact with the company, and employees not being there during their advertised business hours, I strongly recommend avoiding this rental company at all costs!!!

RESERVED A CAR AND PREPAID ONLINE - ARRIVED AFTER A LENGTHY WAIT AND VAN DRIVE FROM THE AIRPORT. THEY INFORMED US THAT THEY HAD RENTED THE CAR AND, DESPITE THE LOT BEING FULL, THEIR RUDE STAFF SAID THAT WE WOULD HAVE TO UPGRADE TO A MUCH MORE EXPENSIVE MODEL. MIND YOU, THEY TOOK OUR CARD# AND ID BEFORE TELLING US THAT THEY "HAD NO MORE OF THAT VEHICLE TYPE AVAILABLE". WE WERE DISGUSTED BY THE UNPROFESSIONAL ATTITUDE OF THE STAFF, SENT FOR A LYFT AND NEVER LOOKED BACK!
IN OUR OPINION, THEY SUCK AND IT SURE SOUNDED LIKE A BAIT AND SWITCH!!! ***

Absolute scumbags. They refused to let me take my rental car in Albania, which was key to my entire honeymoon, because my credit card wasn't valid for at least six months. THIS IS NOT IN THE RENTAL AGREEMENT. I went through it line by line with three Nu employees and they still insisted that the 6-month threshold was an actual rule. That was lie number one.

They then said that they had not been paid directly and that Expedia would refund me because the car had not been delivered. Expedia informed me that Nu had indeed been paid directly. Lie number two.

Expedia contacted the company, and an employee said they would refund me. Then a few days later they said they wouldn't, and that all they could offer was a credit -- as if I'd ever rent a car from these pigs again.

The car stalled twice — then NU towed it and called it my “return”

I wish I were exaggerating, because this experience sounds like a comedy sketch.

I booked NU through Hotwire in Fort Lauderdale. At pickup, there wasn't a traditional rental agent handling my transaction—I dealt with a remote representative through a video/kiosk system.

Then I was required to pay $22.99/day for “PARTIAL DAMAGE WAIVE” because I was told my insurance didn't sufficiently cover “loss of use.”

After repeatedly requesting my signed rental agreement, NU finally sent it to me. Their own agreement states:

“Waiver is not mandatory and is not insurance.”

So that's interesting.

Then things stopped being funny.

The vehicle stalled/lost power while I was driving with multiple lanes of oncoming traffic. It also displayed “Service Due Now.”

After hours of calls, holds, voicemail, a full mailbox and emails, NU's solution was for me to drive the malfunctioning vehicle approximately 45 minutes back to them.

I asked them to put in writing that they were recommending I drive a vehicle I had just reported losing power in traffic. Getting that instruction documented was, unsurprisingly, another adventure.

I nevertheless attempted to follow their instructions.

THE CAR STALLED/LOST POWER AGAIN.

The dashboard/electrical system and radio went off. I had to put it in Park and restart it. Thankfully, I have video documenting the intermittent electrical/dashboard problem.

At that point, I wasn't interested in discovering where Stall #3 might happen.

NU eventually agreed to tow the vehicle.

You might assume that means they'd bring a replacement.

No.

NU told me they “currently lack the staff to deliver a replacement vehicle” and wanted me to spend approximately $100 on an Uber to their facility. They would consider reimbursing me later if they determined the malfunction was their responsibility.

The possibility of getting back with the tow-truck driver was even raised.

Nothing says “replacement rental transportation” quite like hitching a ride with the person towing away your broken rental.

And then came the finale:

NU towed the malfunctioning vehicle back into its possession and then refused to refund the remaining prepaid rental days because they characterized the vehicle as having been “returned.”

To be crystal clear: I did not voluntarily return a functioning rental because I no longer wanted it. NU recovered its vehicle by tow after I reported that it had stalled/lost power twice.

I was left without the rental transportation I prepaid for, while NU had its vehicle back.

Hotwire has since told me NU refused to refund them, so Hotwire says it cannot refund me.

Then NU responded publicly to my Google review saying they were “very concerned” and telling me to contact Customer Excellence.

Excellent suggestion—except I'd already spent more than a day calling and emailing NU about exactly these problems.

I have preserved the agreement, booking disclosures, emails, call records, photographs, towing communications and video of the malfunction.

Cars break. That's not why I'm leaving this review.

It's what happened after the car broke that earned this review.

If you rent here: photograph everything, save every screen, question every charge and get absolutely everything in writing.

DO NOT USE THIS COMPANY FOR ANY RENTAL NEEDS!! STAY FAR FAR AWAY!!!

Car was rented at Phoenix location, was a little weird as an unmarked van picked up in the parking of the airport car rental center that we took a train to and took us on a ten minute ride to old building in a not great part of town.
We told the agent that even though the reservation was in my moms name, my daughter would be doing all the driving, he added her ($39.96). We also declined the insurance as BOTH OF US were already covered by our State Farm Ins. ($127.96). Also declined roadside service as we BOTH HAVE AAA (31.96). Held $53.20 for prepaid gas so we didn't have to return with full tank, however we purchased 11 gallons ($56.15). The tank holds 12.2 gallons. The tank was almost full when returned but charged the full $53.20.
Our rental reservation was prepaid with reservation $163.66, however the additional fees ($315.02) added up to more than the rental.
The agent (Alex from previous review) was very nice and said to initial and sign were indicated on rental agreement on screen (that was too small to read) and to not worry that the final invoice would adjust the charges upon returning the car. Final invoice came in the amount of $478.68 with a credit for the prepaid $163.66 leaving a remaining balance of $315.02, no adjustments were made. Called customer service and they said because we initialed the additional charges I was stuck with them.
WATCH OUT FOR EXTRA CHARGES AS THEY WILL BE MORE THAN THE CAR RENTAL
Other than the extra fees and the customer service on the phone to discuss issues, the experience was great.
We did however, have to get the car washed because the car was dirty with all windows spotted with dirt and we could not see out any of the windows.

Wish I could give negative stars on this Company!!!

I would gave them 0 star. They are scammer

This company has questionable business practices. They will make you believe that your credit card isn’t working just so they can charge you more money.

The way their people explain the contracts is not clear. From my understanding I waived the insurance. I told them I did not need it. But when signing the contract I guess I initialed that I accepted. The representative never corrected me.

They did make a big deal about the tolls and I needed them to move quickly in the city I was in. I was fine paying for that.

When I called a representative they talked down to me and kept repeating that I signed the agreement. Their employees reflect upper management. Let’s see how long this company lasts.

If this upscale car rental company needs to deceive customers and train their staff to be unclear in explaining their contract, that’s pathetic.

I would never recommend this company to anyone. Nor will I ever use this company in the future.

Don't ever rent the car from this company. I rented a car from Nu Car Los Angeles facility, The car got damage by vandalism and was paid $9630.69 by my Progressive insurance already. However NU Car still gets on my Visa and charges my card $10,330.69. I have to dispute with VIsa and the problem is still going. What a headache. I don't think nu Car Rentals is a reliable company.

Secondly, the LA facility is off site. When we come to pick up the car, the guidance guy tricked me to pick up the shuttle and charge us $15 for the transportation. It's just about 2 miles from the drop off location. it was a bad exprience with NU Car