Had a fantastic experience with Kate Humphrey. She was very informative and really lovely. I was a bit nervous on the test drive but she made me feel totally at ease and reassured. Thank you for all y... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having used the website to locate the right vehicle (which was so easy) we booked to meet Kieron in sales who was fantastic. Deposit paid and PCP option chosen to finance (as it came with two free ser... Se mere
Virksomheden har svaret
Booked my mobility car in for a service. Made it crystal clear to staff that car needed to be back by 2:30 latest as I have to collect my disabled daughter from school , was promised it would be back... Se mere
From my initial enquiry to being handed the keys to my lovely new car I've been really well looked after and couldn't ask for a better service being taken care of by every individual I've met at Nort... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Bilforhandler
- Cylinder- og motorservice
- Autoværksted
- Butik med motorcykelreservedele
- Motorcykelbutik
- Brugtvognsforhandler
Skrevet af virksomheden
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Skrevet af virksomheden
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Kontaktoplysninger
Norton Way North, Letchworth, SG6 1BL, Hertfordshire, Storbritannien
- 01462559497
4,6
Fremragende
673 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 72 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had a fantastic experience with Kate…
Had a fantastic experience with Kate Humphrey. She was very informative and really lovely. I was a bit nervous on the test drive but she made me feel totally at ease and reassured. Thank you for all your help
15. juni 2026
Uopfordret anmeldelse
Left my disabled daughter without means to get home
Booked my mobility car in for a service. Made it crystal clear to staff that car needed to be back by 2:30 latest as I have to collect my disabled daughter from school , was promised it would be back by 2:30 latest. They collected car and seemed great till it started approaching 2:30 and no word from the garage , I tried messaging and calling and had no reply till 3pm which by then was to late and I had to pay for a taxi to get my daughter. The woman didn’t seem to care to my h and said it won’t happen again in future but I will definitely never be using this garage again. Disgusting to leave a disabled child without the means to get home and then seem so uncaring afterwards. Would have given it 0 stars but made me give 1, if you need your car delivered back by a certain time I would avoid this garage
3. juni 2026
Uopfordret anmeldelse
Fabulous service from Kate!!
Fabulous service from Kate! Paperwork was completed quickly & thoroughly, communication was consistent and a lovely warm and welcoming energy in branch from her & staff. Would definitely recommend!
Thank you.
24. maj 2026
Uopfordret anmeldelse
Absolute shambles
Come in for my MOT, only to have the most stressful two hours with a member of staff ‘Shannon’ who was very abrupt and lacking knowledge of my intelligent warranty plan, intelligent choice MOT plan and wanted to charge me £180 for a diagnostic test, when my plan already entitles me to £750 of MOT failure repairs. Havi g to argue the fact of what you have is an absolute disgrace!! And when brought to the attention of ‘Shannon’ not even an opology.. just raised her eyes and walked away. The fact that Nissan has been taken over by another company and have not transferred any customer paperwork over is absolutely diabolical. Be aware that you know what you are exactly entitled to because I nearly got lumped with a £250 bill today with no apology!!
11. maj 2026
Uopfordret anmeldelse
Big thanks to Laura and Hannah…
Our 4th new generation Nissan Juke from Norton Way Nissan Letchworth.
We were dealt with again by Laura and also Hannah. Superb experience once again. On initial order we knew exactly what we wanted and phoned up to let them know we were coming over that afternoon, to our pleasant surprise Laura answered the phone and remembered us from 2 years ago. When we went into the showroom we were greeted by Laura and Hannah. Laura was superb once again. Hannah was friendly, polite and a great personal experience. On handover the car was presented in the showroom, which was a nice touch and as a detailer was much appreciated so I could look at it properly. This dealer really is superb. Thanks Hannah and Laura. Mr and Mrs Simmonds.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - NW Nissan
Good morning Martin Simmonds, thank you for the 5-stars and kind words! Just to make you aware that as of the 1st January 2026 Nissan was taken over by the Grainger Motor Group. Please could you leave any further reviews/feedback at this address https://www.graingermotorgroup.com/nissan/reviews. Take care - Norton Way Nissan.
Well done Berkan and Norton Way Motors
This Nissan dealership gave me excellent service when I needed help replacing my car written off by a third party I have to say that Berkan moved heaven and earth and came up with a gem of a replacement car for me which was totally suitable for my needs. Well done Berkan and well done Norton Way Nissan.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - NW Nissan
Good morning Patricia Hackett, thank you for the 5-stars and kind words! Just to make you aware that as of the 1st January 2026 Nissan was taken over by the Grainger Motor Group. Please could you leave any further reviews/feedback at this address https://www.graingermotorgroup.com/nissan/reviews. Take care - Norton Way Nissan.
Norton Way Nissan - TOP SERVICE!!
With thanks to the curse of Friday 13th, I had reason to call Norton Way Nissan, Letchworth this morning. Without hesitation, Ryan from the service department told me to come in within two hours and he would take a look at my car to assess any damage. I am so grateful I didn't have to wait all weekend to find out. Luckily for me it was all good, but thanks to Ryan and his team, I can now relax for the weekend. The service, understanding and care was great. Cant recommend highly enough. THANK YOU!!!
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - NW Nissan
Good morning Linda Wood, thank you for the 5-stars and kind words! We will pass on your compliments to Ryan. Just to make you aware that as of the 1st January 2026 Nissan was taken over by the Grainger Motor Group. Please could you leave any further reviews/feedback at this address https://www.graingermotorgroup.com/nissan/reviews. Take care - Norton Way Nissan.
Excellent customer service
Excellent customer service. Olivia was very friendly and helpful. She was very patient with us and explaining everything in detail. Very quick service went in on the Wednesday and got my car by the Friday which was much appreciated.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - NW Nissan
Good afternoon Vicki Sayer, thank you for the 5-stars and kind words! We will pass on your compliments to Olivia. Take care - Norton Way Nissan.
I have just had my car serviced today…
I have just had my car serviced today and once again can’t thank Ryan (the service manager) and his team enough for the professional service that they provide.
I have owned several Nissan cars over many years and can quite honestly say that I have never been let down either by the sales or service experience provided by the Letchworth Nissan Garage.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - NW Nissan
Good morning Stephen McBratney , thank you for the 5-stars and kind words! We will pass on your compliments to Ryan and his team. Take care - Norton Way Nissan.
The salesman was very helpful and…
The salesman was very helpful and explained the details of the transaction well.
3. december 2024
Besvarelse fra Norton Way Group - NW Nissan
Good morning Mr Michael Smith, thank you for the 5-stars and kind words! We will pass on your compliments to the team. Take care - Norton Way Nissan.
Exceptional service
No complaints.Was looked after exceptionally well by the assistant Michael. Everything great.
6. oktober 2025
Besvarelse fra Norton Way Group - NW Nissan
Good afternoon Brian, thank you for the 5-stars! It is much appreciated and we are pleased that you received exceptional service. We will pass on your compliments to Michael. Take care - Norton Way Nissan.
Great customer service
Great customer service. I definitely wanted to buy a new car and this was straightforward and easy. Olivia was great to deal with and very friendly ~ she definitely knew her stuff. I went in on Sunday and had my car by Wednesday! Perfect 🤩
6. oktober 2025
Besvarelse fra Norton Way Group - NW Nissan
Good afternoon Rachel Clarke, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear you received great customer service. We will pass your compliments onto Olivia and we hope you are enjoying your new Qashqai. All the best – Norton Way Nissan.
Staff were very helpful friendly and…
Staff were very helpful friendly and understood what I wanted. They didn’t try to push me into buying something I didn’t want.
6. oktober 2025
Besvarelse fra Norton Way Group - NW Nissan
Good afternoon Christine Turner, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear that the staff were very helpful and friendly. We will pass your compliments onto the team and we hope you are enjoying your new Qashqai. All the best – Norton Way Nissan.
Besvarelse fra Norton Way Group - NW Nissan
Good afternoon Julie Watts, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear you received excellent customer service. We will pass your compliments onto the team. All the best – Norton Way Nissan.
Besvarelse fra Norton Way Group - NW Nissan
Good afternoon Alan, thank you so much for the 4-stars! What could we have done to make it 5-stars. All the best – Norton Way Nissan.
I’m into my 3rd Nissan from Norton Way…
I’m into my 3rd Nissan from Norton Way and Adam is a very professional salesman couldn’t do enough for me, I’m well satisfied with my latest car empower.Thank you all at Nissan Norton Way.
27. september 2025
Besvarelse fra Norton Way Group - NW Nissan
Good afternoon Leslie, thank you so much for taking the time to leave us a review it's much appreciated! We are always pleased to hear from returning customers. We will pass your compliments onto Adam. All the best – Norton Way Nissan.
adam was very helpful and friendly kept…
adam was very helpful and friendly kept me up todate the whole way through
27. september 2025
Besvarelse fra Norton Way Group - NW Nissan
Good afternoon SIMS, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear that Adam was very helpful and kept you up to date all the way through your purchase . We will pass your compliments onto him and we hope you are enjoying your new Qashqai. All the best – Norton Way Nissan.
Great customer service
David Mence sorted the small problem out that we had with our 2008.
This is the best customer service I have had in a long time when buying a car.
6. oktober 2025
Besvarelse fra Norton Way Group - NW Nissan
Good morning Ian Sissons, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear that the small problem you had was sorted out. We will pass your comments onto David and we hope you are enjoying your new 2008. All the best – Norton Way Peugeot.
Honest & Friendly
Adam was brilliant. He explained everything in detail and kept me informed of every development along the way.
I would highly recommend Norton Way Nissan. One of the best car buying experiences I've had in over 20 years. Highly recommend!
29. september 2025
Besvarelse fra Norton Way Group - NW Nissan
Good afternoon Andrew Porter, thank you for the 5-stars and kind words! We are very happy we could help and that your experience was brilliant. We will pass on your compliments to Adam and we hope you are enjoying your Nissan Ariya. Take care - Norton Way Nissan.
Good selection of vehicles
Good selection of vehicles. We were greeted immediately and offered a test drive without booking. Every time I telephoned there was no long wait for a response and the sales person if not available at the time, always got back to me. Very happy with the service we were offered
27. september 2025
Besvarelse fra Norton Way Group - NW Nissan
Good morning Kathryn Butlin, thank you for the 5-stars and kind words! We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Nissan.
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