Previously I gave a 5 star review for the process of getting a new car, and how good Charlie Crouch was. Sadly, the process of trying to get my reservation deposit refunded is a nightmare. So many pro... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dea... Se mere
GWR KIA contacted me over months prior to the end of my first 3yr deal. That kept me updated of vehicles available & what was on offer IE. Keep the car or swap. Transferring to my new vehicle was a s... Se mere
Virksomheden har svaret
From my very 1st email to actually picking up my car all members were most helpful very polite and accommodating. Nothing was too much trouble and always went over and above. I'm so glad i choose Kia... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Bilforhandler
- Cylinder- og motorservice
- Autoværksted
- Butik med motorcykelreservedele
- Motorcykelbutik
- Brugtvognsforhandler
Skrevet af virksomheden
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Skrevet af virksomheden
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Kontaktoplysninger
963 Great West Road, TW8 9FX, London, Storbritannien
- 02038410241
4,6
Fremragende
901 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 77 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Refund seems to be non existent
Previously I gave a 5 star review for the process of getting a new car, and how good Charlie Crouch was. Sadly, the process of trying to get my reservation deposit refunded is a nightmare. So many promises and excuses, and calls not returned. The money is supposed to be refunded on collection. It's now over 2 weeks and still nothing. Zaman is at least following up from time to time, whis is more than anyone else seems to bother with.
19. juli 2026
Uopfordret anmeldelse
Had the first KIA service today for a…
Had the first KIA service today for a new car , when we had a Toyota Rav 4 it always came back washed and vacuumed so a bit disappointed that no cleaning done.
14. juli 2026
Uopfordret anmeldelse
5star service
Amazing service can not fault the guys here, Especially Jay & Harsh both helped and guided me through everything,, highly recommend kia service to anyone!!
23. juni 2026
Uopfordret anmeldelse
Wanted to thank Charlie Crouch for…
Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dealership and i love how everyone is so helpful polite you are always in great hands.
11. juni 2026
Uopfordret anmeldelse
Excellent Customer service
Charlie, Charlie and Sara were all brilliant from the first phonecall. They were supportive with highly indecisive me and gave time, advice and information. The best car dealership I have ever set foot in and would highly recommend.
16. maj 2026
Uopfordret anmeldelse
Excellent and professional customer service!!!
Excellent Customer Service!!!
We were assisted by Rey, who was extremely knowledgeable about EV vans and very supportive. He organised test drive within minutes (we haven't make arrangements prior visiting showroom).
Rey was offering sound advice that truly assisted us in our decision-making process. Excellent and professional customer service!!!
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - GWR Kia
Good morning Miss, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you received excellent and professional customer service. We will pass on your compliments to Rey. Take care - GWR Kia.
Rio Sawney at GWR Kia was exemplary
Rio Sawney at GWR Kia was exemplary in his dealings with me from start to finish, throughout the purchase and final handover of my new Kia PV5 Cargo Van.
His communication was second to none, always friendly and helpful, and forever keen to keep me in the picture with timely updates.
There were unfortunate delays in receiving the van, however these were totally out of Rio’s control, the first van ‘damaged in transit’ then second one held at port by Kia UK for 3 weeks before finally being delivered to the dealership! If Rio hadn’t been on their case I think it still may have been there!
Rio and his Manager James Grimes, made every effort to compensate me for the delays, providing a very nice courtesy car for over seven weeks (Kia Sportage), and negotiated some useful extras with Kia UK which was very much appreciated.
Since handover Rio has continued to be helpful and has given me plenty of tips and offers of assistance if needed.
I couldn’t be happier with the service received by him.
The showroom is also first class and the reception staff friendly and welcoming.
I would not hesitate to recommend the dealership, but particularly Rio for his customer focus and communication.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - GWR Kia
Good morning Mark Roberts, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear your experience with us was exemplary. We will pass on your compliments to Rio and James. We hope you are enjoying your PV5. Take care - GWR Kia.
Excellent Customer Service!!!
Excellent Customer Service!!!
We were assisted by Rio, who was extremely knowledgeable and helpful regarding both the vehicle specifications and the leasing requirements.
Rio went above and beyond, offering sound advice that truly assisted us in our decision-making process. If you are looking to buy or lease a Kia van, we highly recommend seeking out Rio; he is someone you can trust to provide the right guidance. Excellent customer service!!!
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - GWR Kia
Good morning Catherine Boakye, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear your experience with us was excellent.. We will pass on your compliments to Rio. Take care - GWR Kia.
Dealt with Daniel Bartley at GWR Kia in…
Dealt with Daniel Bartley at GWR Kia in Brentford, talked us through everything so thoroughly and professionally.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - GWR Kia
Good morning Mark Hibbert, thank you for the 5-stars and kind words! We are very happy we could help and we will pass on your compliments to Daniel. Take care - GWR Kia.
Left 8 messages for services to call me…
Left 8 messages for services to call me back. Explained to the operator in Manchester ( we live in London) the car is not able to be driven. They apologised but still no call backs . It has been a fortnight, gave up and went to a local garage.
Full service history with Kia , absolutely appauling . I will never buy another Kia again as a result.
Also the AA and my mechanic said the fault on tbe Sorrento was a never event . The pyros went off when i was driving down a road . No collison
@@@avoid@@@@
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - GWR Kia
Good morning J, we are very sorry you have had this experience. Please could you provide us with some more details so that our Head of Aftersales can contact you to discuss this further. Kind Regards - GWR Kia.
Just purchased my 2nd Sportage from Kia…
Just purchased my 2nd Sportage from Kia Norton Way Group GWR.
Quick thank you to Mario who was knowledgeable, professional and polite.
Recommend speaking to Mario if you’re thinking of purchasing a Kia vehicle.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - GWR Kia
Good afternoon Karl Francis, thank you for the 5-stars and kind words! We are very happy we could help once again and we are pleased to hear you found Mario to be knowledgeable, polite and professional. We will pass on your compliments to him and we hope you are enjoying your new Sportage. Take care - GWR Kia.
Great service
I had to do a review as this was my first time getting my car service at GWR Kia and everyone was great at looking after me from start to finish.
For a change it was a pleasure to bring my car in for a service unlike all those years visiting Ford!
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - GWR Kia
Thank you so much for taking the time to leave us a review! We're delighted to hear that your first service experience with GWR Kia was such a positive one. Our team always aims to make every visit smooth, transparent, and welcoming, so it’s wonderful to know you felt well looked after from start to finish.
We really appreciate you choosing us after many years elsewhere, and we’re glad we could make servicing your car a pleasure again. We look forward to seeing you next time - GWR Kia.
Reactive service and great support
Had a small number of issues but Kia managed them well and now all resolved. Pleased with our car and the service received
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - GWR Kia
Good afternoon Jane, thank you for the 4-stars and kind words! We are very happy we could help and we are pleased to hear that the small issues you had were resolved. Take care - GWR Kia.
Outstanding Salesman
Salesman, Mr Mario Mcpherson was very professional in his approach, very polite explained everything well to us about our purchase of the new vehicle. Would highly recommend him. Wish him all the best for the future.
23. oktober 2025
Besvarelse fra Norton Way Group - GWR Kia
Good afternoon Harshad Pisavadia, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you found Mario to be outstanding and very professional. We will pass on your compliments to him and we hope you are enjoying your new Picanto. Take care - GWR Kia.
Great experience. The visit to the showroom
The visit to the showroom, the friendliness of staff. The sales person was very helpful and professional.
18. september 2025
Besvarelse fra Norton Way Group - GWR Kia
Good afternoon Nichhattar Pal, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you had a great experience. We will pass on your compliments to the team. Take care - GWR Kia.
Besvarelse fra Norton Way Group - GWR Kia
Good morning Ibrahim Mao, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you received a very good service. We will pass on your compliments to Benjamin. Take care - GWR Kia.
Great service and communication
3. oktober 2025
Besvarelse fra Norton Way Group - GWR Kia
Good morning Joerg Bachtler, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear your experience was great. We will pass on your compliments to the team and we hope you are enjoying your new Sportage. Take care - GWR Kia.
Smooth experience
Smooth experience, good communication, quick delivery.
Good professional company to buy a vehicle from.
6. oktober 2025
Besvarelse fra Norton Way Group - GWR Kia
Good afternoon Anthony Counter, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear that your experience went smoothly. We will pass on your compliments to the team and we hope you are enjoying your new Sportage. Take care - GWR Kia.
Keeping me up to date with everything…
Keeping me up to date with everything top bloke daniel
6. oktober 2025
Besvarelse fra Norton Way Group - GWR Kia
Good afternoon F Dixon, thank you for the 5-stars and kind words! We are very happy we could help. We will pass on your compliments to Daniel and we hope you are enjoying your new Stonic. Take care - GWR Kia.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.