My experience was made great solely because of Alexandra - She wasn't pushy, she was polite, gave us a chance to decide and answered any questions we had. She gave the printouts we required and is a s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Already a loyal customer having defected from WLMG after an awful experience with Eastcote/Ruislip WLMG. I want to call out Ibrahim and Stacey at Norton Way / Chiswick MG, as always sorting out the is... Se mere
Virksomheden har svaret
Bought our latest car from Chiswick MG. We were looked after by Alex who was incredibly helpful answering all our questions. She also kept us fully updated on the purchase process which was complete... Se mere
Virksomheden har svaret
Alex my sales person could not have done more. In all 4 videos taking me through the car’s progress - Look around - features - PDI - and even morning of my collection Calls always returned where nece... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Bilforhandler
- Cylinder- og motorservice
- Autoværksted
- Butik med motorcykelreservedele
- Motorcykelbutik
- Brugtvognsforhandler
Skrevet af virksomheden
Chiswick MG has recently opened in West London specialising in New & Used MG cars, plus a range of aftersales services including servicing, maintenance, repairs and bodyshop repairs. Our team of experts are on hand to help find your ideal new MG or adverise on the different aftersales services we offer if you are already an MG owner.
Norton Way Group, Serving North Herts & London since 1989
Skrevet af virksomheden
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Kontaktoplysninger
Power Road 4, W4 5YT, London, England, Storbritannien
- 02038332968
4,2
God
178 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Professional staff especially James…
Professional staff especially James Reece. Told me everything I needed to know about my new MG HS and answered any questions I had.
Showroom clean, neat and tidy.
Highly recommended.
2. marts 2023
Besvarelse fra Norton Way Group - Chiswick MG
Dear Rhonda, thank you for your review! We are pleased to hear you had a great experience at Chiswick MG. We hope you enjoy your new MG HS with the MG Pilot system, including Active Emergency Braking with Pedestrian and Bicycle Detection and Lane Keep Assist with Lane Departure Warning System. All the best - Chiswick MG
#getmore #ChiswickMG # 7yearswarranty #MGHS
Hand over of my New Car …
Picked my new car up today after a long delay. Can’t thank Elliott the manager enough I was given a loan car and he went over and beyond when I picked my car up Big Thank You , also James who did the handover went through the whole car system and was so nice, really nice staff who strive to help customers Thank You Norton Motors
25. februar 2023
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - Chiswick MG
Good afternoon, thank you so much for your review! We are so pleased that you had a great experience with our team at Chiswick MG. We hope you enjoy your new MG ZS, with Diamond cut alloy wheels and 360 degree around view camera. We hope to see you again soon! All the best - Chiswick MG
#getmore #ChiswickMG # 7yearswarranty #MGZS
It was excellent
4. februar 2023
Besvarelse fra Norton Way Group - Chiswick MG
Good morning, thank you for your review! We are glad to hear that your experience at Chiswick MG was excellent. We hope you enjoy driving your new MG5 EV with Traffic Jam Assist, Intelligent Speed Limit Assist and Adaptive Cruise Control. All the best - Chiswick MG.
#getmore #ChiswickMG # 7yearswarranty
Excellent customer service
Excellent customer service, very fast and efficient all staff show respect, and have clean showrooms with amazing cars and features
1. februar 2023
Besvarelse fra Norton Way Group - Chiswick MG
Good morning Nadia, thank you very much for the 5 stars and taking the time to write us a kind reveiw! We hope you are enjoying your MG ZS, a state-of-the-art family SUV with Diamond cut alowy wheels and 360 degree around view camre. Where you will be safe and comfortable on all your journeys. We hope you are getting to enjoy your car! Take care Chiswick MG.
#getmore #ChiswickMG # 7yearswarranty
Excellent service
James was extremely courteous and informative. He knew the product well and took pains to walk us through the new vehicle familiarisation. He was also very thorough and efficient with the handover documentation. It was a joy to be served by him.
25. januar 2023
Besvarelse fra Norton Way Group - Chiswick MG
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon. Best Regards - Chiswick MG.
#Getmore #ChiswikcMG #7yearswarranty
Customer Service is execellent.
Customer Service was excellent. The guidance for using the car was excellent. I just drove the csr as if I slready had it with me. In all, it was a thorough service.
2. februar 2023
Besvarelse fra Norton Way Group - Chiswick MG
Good morning Grace, thank you for 5* review and your kind comments. We appreciate your feedback and are pleased to hear that your experience with our dealership was positive. We look forward to seeing you again in the near future. All the best - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty
I was extremely happy to have ve ordered…
I was extremely happy to have ordered from Norton Way Group Chiswick I was kept informed as to the expected delivery date the handover gentlemen James did a great job in getting my vehicle ready for collection at a time that suited me in addition to that every member of the dealership team I met were friendly professional and efficient I would not hesitate to recommend to anyone looking to buy a MG car and wanting a great service thank you Elliot and Hugo it was well worth the wait
30. januar 2023
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - Chiswick MG
Hi Janet, thank you for the 5* rating! We are glad you had a great experience with us. All the best - Chiswick MG.
#MG #ChisiwickMG #getmore
the staff in this branch in Chiswick…are great
the staff in this branch in Chiswick are really helpful and pleasant and a joy to do business with.
21. januar 2023
Besvarelse fra Norton Way Group - Chiswick MG
Good morning Yvonne, thank you for the 5* rating! We are very happy we could help All the best - Chiswick MG.
#MG #ChisiwickMG #getmore
Frustrating sale of a new MG4
Frustrating sale of a new MG4. Promised a 10 day delivery but arrived over a month later. Then the car had electrical issues so delayed at dealers. 3 days after delivery, developed a transmission oil leak. Throughout, it was difficult contacting the relevant people with several messages left with receptionist. Stacey in Service was great, hence 3 stars and because of the delay, they gave me Autoglym product for free. Not sure I would go back to Norton Group for a car.
30. december 2022
Besvarelse fra Norton Way Group - Chiswick MG
Good morning Nadeem, We are sorry to hear of your negative feedback on this occasion. Unfortunately, MG globally were experiencing severe delays and during this, all we could do was to regularly keep you informed of the status of your order and apologise. As you say, we provided premium paint protection as a gesture of goodwill to compensate you for your delay. We are very sorry also regarding the oil leak in your model. With new models there may be some teething issues but we are glad we managed to sort your issue speedily while providing you a courtesy car while your repair took place. Please once again accept our apologies and know we put every effort into ensuring a positive experience with us and hopefully you will trust again with your next purchase.
Kind regards - Chiswick MG
Besvarelse fra Norton Way Group - Chiswick MG
Good morning Andrew, thank you very much for the 4 stars and kind words, but please let us know what we could have done for that extra star! Take care - Chiswick MG
#Getmore #ChiswickMG #7yearswarranty
Besvarelse fra Norton Way Group - Chiswick MG
Good morning, thank you for the 5* rating! We are very happy we could help All the best - Chiswick MG.
#MG #ChisiwickMG #getmore
Besvarelse fra Norton Way Group - Chiswick MG
Hi Michele, we are so glad to hear you're enjoying your MG ZS, with 10.1in Colour Touchscreen, Bluetooth, Apple CarPlay, and Android Auto. We look forward to seeing you again soon. - Chiswick MG
#ChiswickMG #Getmore #7yearswarranty
Be careful with Chiswick Honda
I purchased a Honda HRV EX diesel from Chiswick Honda (Norton Way) in October after being pointed there by the CarWow system. After agreeing the sale of a 2020 model myself and the salesman noticed the first 10k service had been missed. Now Honda stipulate this service must be done to maintain warranty so I was assured by Neil Madrid I would receive a formal letter of comfort. During October, November and December I emailed the sales staff including Abdul Karin but have been ignored. I suggest don’t place too much trust in these guys as they take your money then provide zero customer service!
21. september 2022
Uopfordret anmeldelse
I had a great experience my sales…
I had a great experience my sales advisor was Mr hugo lui, who was very helpful and help me a lots and made my delivery very easy and on time
8. december 2022
Besvarelse fra Norton Way Group - Chiswick MG
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon. Best Regards, Chiswick MG.
#ChiswickMG #Getmore #7yearswarranty
Besvarelse fra Norton Way Group - Chiswick MG
Hi Jamal, thank you for taking the time to write us a great review! We are so pleased to hear you had an excellent experience with us and will pass on your compliments to the team here at Chiswick MG! We hope you are enjoying the MG Hs which has MG Pilot, Apple Car Play/Android Auto, and 360-degree camera. We look forward to welcoming you back again soon. All the best - Chiswick MG.
Great service
3. december 2022
Besvarelse fra Norton Way Group - Chiswick MG
Hi Mark, thank you for the 5* rating! All the best - Chiswick MG.
#Getmore #ChiswickMG #7yearswarranty
From day one your salesperson tharu…
From day one your salesperson tharu acted very professional and had loads of vehicle experience which help emensely with our decision to purchase the vehicle from your dealership which I would recommend to family and friends every time regards mr s dyos.
10. november 2022
Besvarelse fra Norton Way Group - Chiswick MG
Hi Stephen, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found our service excellent. We hope you are enjoying your new car and look forward to welcoming you back again soon. All the best - Chiswick MG.
#getmore #Chiswick MG #7yearswarranty
Excellent customer service
Initially felt concerned buying from London dealer when based in Basingstoke, however Anthony Balwaine was super helpful and reassuring in guiding us through the process and arranging test drive. Sale went very smoothly and after sale support absolutely first class.
12. september 2022
Besvarelse fra Norton Way Group - Chiswick MG
Hi Stuart, thank you for taking the time to write us a great review! We are so pleased to hear you had an excellent experience with us and will pass on your compliments to the team here at Chiswick MG! We look forward to welcoming you back again soon. All the best - Chiswick MG.
Just collected my new MG4 SE Long…
Just collected my new MG4 SE Long Range, Elliott and Tharu were amazing, great customer service and were a pleasure to do business with. The MG4 is simply an outstanding car! I am one happy customer, I highly recommend Chiswick MG, thank you.
27. oktober 2022
Besvarelse fra Norton Way Group - Chiswick MG
Good morning David, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you had a great experience with us. We hope you are enjoying your new car and look forward to welcoming you back again soon. All the best - Chiswick MG.
#Getmore #ChisiwckMG #7yearswarranty
I picked up my new MG HS today and I’m…
I picked up my new MG HS today and I’m a very happy bunny.
I dealt with Elliott initially and then Hugo both of whom were excellent, they were both very helpful. Hugo completed all the paperwork and showed me over the car when I collected, he explained what everything did and made sure I was happy with it all, he couldn’t have been more helpful. As was Elliott when I made the initial purchase.
I can highly recommend MG Chiswick, you get a friendly welcome and nothing is too much trouble.
26. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Norton Way Group - Chiswick MG
Good morning Sonia, thank you very much for the 5-stars and kind words! We are glad to hear you left our dealership happy and will be sure to pass on your compliment to the team. We also hope you get to enjoy your MG HS with its elevated driving position, bold styling, and tech-filled cabin. Take care - Chiswick MG.
#Getmore #ChiswickMG #7yearswarranty
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