Nissan Anmeldelser 

Unethical Practices, Retaliation, and Zero Support at Nissan Congreso Culiacán
Review:

I have always been a punctual, responsible, and loyal customer, but my recent experience at Nissan Congreso in Culiacán, Sinaloa, Mexico, has been an absolute nightmare. I hold this specific dealership entirely responsible for the ongoing issues with my vehicle's registry and the official Nissan app.

Everything went downhill during my last service appointment. I had a severe altercation with a service advisor who explicitly calls himself "Christian Asesor Nissan Congreso". During the service, he attempted to charge me for improper, unauthorized, and completely unnecessary items. I confronted him and refused to pay for these shady charges.

Mysteriously, right after this altercation, my official Nissan app started malfunctioning (showing highly inaccurate mileage data that jeopardizes my warranty). It is extremely suspicious that this "administrative error" occurred immediately after I refused to be scammed by their employee.

Since then, the app has been useless, and the worst part is the complete lack of customer service. Absolutely no one at Nissan Congreso, nor at Nissan Mexico headquarters, is willing to help me fix this issue. They are completely ignoring me and washing their hands of a problem created by their own staff. It genuinely feels like retaliation from the advisor and the agency.

If you value your time, your money, and your car's warranty, avoid Nissan Congreso in Culiacán at all costs. Beware of "Christian Asesor Nissan Congreso," and be aware that Nissan Mexico will leave you completely abandoned if their staff messes up your digital records.

I purchased a 2024 Nissan rogue from enterprise rent a car. Allied financing financed the vehicle. After a year of making payments, the payments were mishandled. That issue was dealt with. I inquired about lowering my monthly payments on the Nissan rogue and for an entire year of trying to lower the payments I've been denied. No customer assistance from Allied. They referred me to their collection agency. My last phone conversation I told them I want to return the vehicle and that they can come get it. This is the end of dealing with Nissan ever. My bad experience! After being denied since May 22,2026 I received an email from Allied asking if I want to talk about the vehicle. Very unprofessional!

I bought a certified used truck from Orange Park Nissan that allegedly went thru a comprehensive inspection. About a month after I bought it the head unit started crackling. First the dealer wanted to charge me for updating the firmware. Then after I got in contact with the Gm they decided to make it right. Only they wasted an hour and a half of my time and didn't touch my truck. I had to call the Gm again. He found out that the head unit wouldn't accept an upgrade and needed to be replaced. Not the service people who told me my truck was ready after not doing anything.
So I contacted consumer affairs who told me they'd be happy to pay fifty percent of the repairs on the truck I just bought. I just spent thirty k on the truck last month and now I get to spend a grand fixing it.

The Gm and the salesman are related and they are both great, but their hands were tied by Nissan and their service department. Not their fault.

I love my truck, and the kud that sold it to me is great and so is his brother the GM, very helpful and did the best they could to offer post sales support. But the service department and Nissan consumer affairs can suck it, I'm going to put an aftermarket head unit in and find literally anyone else to work on my truck but the dealership.

Nissan vehicles cannot be relied on for longevity. According to Nissan Consumer Affairs and Nissan Customer Service, a modern V8 engine that has been well-maintained cannot be expected to last more than 100k miles unless it is serviced exclusively by a Nissan dealership. A known defect (NTB19-057a) affecting their VK56VD engines occurred outside of the warranty, and they refuse to offer any sort of repair assistance if it is maintained outside of a dealer. Find a more reliable vehicle with a company that actually stands behind its product when they do something wrong.

DO NOT PURCHASE 2026 NISSAN SENTRA. THE DASHBOARD DOESN'T COME ON ALL THE TIME. THE DEALERSHIP SAYS IT'S A GLITCH IN THE SOFTWARE, JUST DEAL WITH IT. HORRIBLE SERVICE. IT'S A BRAND NEW CAR AND IT'S A LEMON. DON'T BUY OR LEASE.

Nissan is a horrible company. I have a 2017 Nissan rogue. They have not called my VIN number for all of their recalls and yet my car is experiencing all the recall issues very badly. I called Nissan Consumer Affairs and they don’t care, I’ve emailed the company and they don’t care even though these recalls can lead to a fire. All my warning lights pop on and off daily, there is phantom breaking on my car and I’m actually scared to drive it. Nissan doesn’t care about it customers and because of that I will never ever buy another Nissan. And I will post negative reviews everywhere possible

Purchased an EV at Bel Air Nissan. I was never told about the battery not charging properly when it gets cold, let alone winter. They had no idea what the issue was until I found out it was the battery and cold weather. They refused buy back option and have ignored my plea for a change in vehicle. They are there to sell but when it comes to owning up to their misinformation, they ignore you. Buyer beware.

I purchased $200 item online at nissanusa.com but no purchase confirmation. My card was charged and cleared - no confirmation. Neither on the second, third, fourth day. A week passed still no purchase confirmation, no email, nothing. I contacted them via their "contact us" web page... two times and still nothing. I called them and was re-directed, then re-directed, then re-directed...again and again and again. After about two hours on the phone they finally gave me the phone number. I called and was told that "we have not get to it yet but we will now and you will receive your item tomorrow". That was obviously a lie but I was happy something started to move. I received my Item in three days and my card was charged more for shipping, core charges and some other things I don't understand. The total became close to $400. I never received the return shipping label for the core . After that , I found the same Item on Amazon for $200 - same day delivery.

I am extremely disappointed with Nissan North America. My 2016 Nissan Rogue suffered a complete transmission failure at only 93,000 miles despite regular maintenance.

This is not an isolated incident—it is a well-known, widespread issue with defective transmissions affecting many Nissan customers. It is unacceptable that a major automaker continues to deny responsibility while customers are left with thousands of dollars in repair costs.

Nissan has refused to provide any meaningful support or accountability, which shows a clear lack of responsibility for a known defect. I strongly warn others to avoid Nissan vehicles with CVT transmission issues unless the company steps up and addresses this problem properly.

He saved my life. I bought my Nissan versa in Mississippi and the airbag deployment system system worked very well.

2015 Nissan Versa 83,850 odometer meter. Was running good up to March 12, 2006, no weird noises no transmission slipping . Car acceleration stopped in middle lane during rush hour on busy California highway..
Wish I new about CVT Transmission before my daughter could of had serious consequences that afternoon.
No incentive by a Nissan. Besides poor vehicle Very Poor car for SAFETY.

ladies and gentlemen just don't buy a Nissan car, no customer service, the techs have no idea what they are doing because they don't get enough training so basically they don't know how to repair their own cars. my car had a computer problem and they weren't able to resolve it and i ended up trading it in with a Toyota. Now I have been trying to get my gap insurance refund and am still straggling for the past 5 months, so I am taking the case to court.

Worst car company ever, customer service non existent, won’t honor new car warranty, constant lip service with delay after delay, stay away

Went in to view a vehicle at Lokey Nissan listed at 32,077. I called days ahead and was told the OTD would be around 35k OTD. I went in (drove over an hour) to make the purchase and the price jumped to 46k OTD. That is 14k in fees. My mind was literally blown. I let them know what I was told and they countered with 39k OTD. So now just 7k in added fees. Obviously I was still not satisfied and had been lied to. I've had some bad dealership experiences. Most of us have. This one pulled a bait and switch like no other. I've never been so disrespected in my entire life. Please go anywhere else.

If I could do less than 1 I would. If you have a problem please, please make them take a real look at it and not tell you this and that. Because they will take a look once the warranty expires. So I’m not happy with the nissan dealership at this time. I feel as a woman I was duped

The salesman Brian, helped get me what I wanted! But Nissan corporation doesn’t seem to care about their customers! I made a full payment 3 days before I got a new 26 model, and they will not return any of my payment ! Ridiculous!!!

I have been searching for a good mid-size truck and had settled on the Nissan Frontier when I discovered that it doesn't provide a basic safety protection feature:
a locking gas cap with an in cab release mechanism. To me this is bizarre. Why spend $50k+ for a vehicle when any malicious random passerby can simply access your gas tank by opening the fuel door and twisting the cap? Simply tipping in ONE CUP OF SUGAR OR VARIOUS LIQUIDS WILL DESTROY THE ENGINE. This should be standard. I don't pay $50k+ and then have to go to an aftermarket supplier, who can't provide an in cab fuel door release anyway. A good way to strand an unsuspecting driver in an unsafe area would be to do that VERY THING.

Was realy happy with my leaf until nissan decided to turn off app for no reason... if you buy nissan keep in mind that maybe nissan will swich off something you have paid for... never agayn... good luck to compeating with other brands when you treet your custumers like this...

Nissan needs to be responsible to us consumers for those horrible CVT transmissions they made. We bought these cars thinking they were going to be good, decent and dependable cars only to find out that the manufacturer screwed us over and now were all stuck with transmissions that don't work. Sad.

My family lease one Nissan por 3 year and return this lease with any problem or issue, but this company charge $950 for anything and put in my credit records. Bad customer and never again take another car from this scam company.