New Car Discount Anmeldelser 

Fast and effective communications with John Robertson.
A good discount deal that could not be matched locally.
New car delivered with good presentation and instruction.

All aspects of contact with the company were great
Excellent communications
Questions/queries answered by return
Very fair prices and a really seamless process to provide me with an excellent new vehicle

John made the whole experience easy, he was able to answer any questions and made it all as smooth as possible. The car was exactly what we expected, and the prices were very good. thanks

Great price, swift delivery on agreed day. Car buying made easy.

John and Nick at new car discount were very helpful and in fact enabled me to take advantage of a further discount with only fifteen minutes to spare! The whole process was very smooth with great communication. Car delivered exactly as promised. Would happily recommend and use again in the future.

I don't suffer fools gladly ( aged 58 and counting ) thus there are a few professions out there that I normally dread dealing with, for example estate agents, car dealers, solicitors, politicians etc. not necessarily in that order! What a refreshing change having just taken delivery of a new Hyundai Tucson today, ordered via Nick and John at NCD and delivered by Paul. Utmost professionalism from all involved from start to finish, every single telephone call or email answered immediately, even at the weekend late on a Sunday evening, not 3 days later like other companies out there! I cannot praise these guys enough, the service was outstanding from start to finish and the price was unrivalled nationwide. Brand new car, registered to me with full 5 year UK warranty and available within 10 days of ordering. The attention to detail here is superb, I wish the team at NCD every success in future years as you fully deserve it for the time and effort you put into the business and the customer service you provide 7 days a week. Well done all.

I have just bought a Hyundai Tucson after getting a lot of quotes from dealers and internet suppliers. After receiving a quote nearly £2k less than competitors, I was a little suspicious, particularly after all the glowing 5 star reviews on Trustpilot! But I sent them an email and got an immediate response from John Robertson. I have to say the entire process was flawless from start to finish. The main dealer said a 6 month wait - John got us a new 73 plate car in 3 weeks. Main dealer said Sunset Red discontinued - John found a cancelled order with exactly the spec we were looking for.
They are now first choice for any cars we will buy in the future.

This is the second new car I have bought from new-car-discounts. On both occasions the service was impeccable. Every query, large or small, was dealt with promptly and efficiently. When the promised date of my new (73 plate) Nissan was pushed back to the end of October my sales agent John sourced me a choice of replacements within hours and I could not be happier with my new Kia.The delivery driver was very helpful and deserves a mention. I don't normally recommend companies but for these guys I make an exception. Way better than ANY main dealer I have ever dealt with in over 50 years of car buying, new and used.

John Roberston had given excellent service. He was very prompt in addressing any question.

This was my first time purchasing with New Car discount with Nick
I’m more than happy with my new Hyundia Tucson. the waiting time was up to 8 - 9 months, but I got it sooner. I also like to say dealing with Nick was very easy and he keep me informed with the status of the car. With all the dealers i spoked that I been before I got my car I know I got the best deal and Nick was a big help. Thanks to Nick.

I have read some negative stuff and conclud that it may well depend on the make and model your buying. In my case I contacted John Robertson about a deal New Car Discount was offering on a MG Trophy.
The deal was amazing and couldn't be matched anywhere. I was a bit reluctant to buy a car this way, but I went ahead and ordered. There was a slight hiccup on delivery, which was not the fault of New Car Discount and I took delivery a couple of weeks later than I wanted.
John was extremely helpful and professional, which made the experience a lot less stressful for this 72 years old.
All I would advise is to make sure you have your questions answered before going ahead.

Went for a test drive at my local garage and asked about delivery. They said 2 months. Contacted Nick at New Car Discount and they provided me with the car I wanted, delivered to my door 9 days later. Very pleased, especially with more than 3000 pounds off the list price

A simple, easy and hassle free way to purchase a new car. Filled the form in online, paid £500 deposit. Bit of a wait due to shortage of electronic chips worldwide. A few emails exchanged with super quick responses. A couple of brief phone calls all dealt with efficiently by Nick.
New car delivered last week. Will certainly use again.

Can’t really fault Nick and the team.

Ordered a Santa Fe a year ago. Loads of delays on new cars but it finally got delivered! It’s lovely.

Thanks. Worth the wait.

John Robertson was fantastic throughout the process. No fault of NCD but the car (like most) took a lot longer to arrive than expected but John kept me informed throughout. Extremely rapid replies on email and a very professional service. Got a great discount on the car. I cannot recommend this broker enough.

Whilst looking for a new van i come across new car sales i made a initial enquiry. the next day i recieved a response by email requesting a phone call to discuss my needs. well from that phone call to the delivery of my purchase this is the best experience of customer care from buying a veichle online. John and the rest of the team were spot on in communication, the gentleman who delivered my van was extremly helpful and very polite. thank you all. will definetly reccomend this company. great prices that couldnt be matched or beaten online. great service.

Communication was first class with any queries etc being responded to on the same day and often within an hour. This is the second car from the company and both purchasing experiences were great.

Where to start purchased a car in march 2022 everything fine with the order received car all ok but to this day have never received a vehicle registration document for my car after several emails and calls to new cars discount and the dvla only to find my car was registered with a company before I received it so technically I become the owner of a pre registered car not what I ordered so when I receive my vehicle registration document from the dvla it will have two owners this has been a nightmare few months I will never buy from this company again would have gave no stars but that’s not permitted I would love to return the car to you you never offered me a full refund and never told me your supplier offered you that you told me I could have a refund minus £275.00 per calendar month I have had the car + wear and tear still have the email with that wording so if you could take the car back please do and give me a full refund I will be happy
with that and when I do buy a new car will be happy to wait so the lead times do not bother me but what does is getting the right order also the dvla expenses folks was £25.00 to pay for my own registration document that should have arrived with only my self on it then found out it was not dvla fault after all be warned

I ordered a brand new car from this company in September 2021 on the basis of an outright purchase. I paid a £500 deposit and agreed to pay the full remaining amount upon delivery. The car was supposed to be delivered within a 20-25 weeks’ time scale, however, due to circumstances i.e global manufacturing chip shortages, the delivery date was delayed. This was understandable as it was out of their hands. I was looking forward to the car being delivered after such a long wait, but instead close to the delivery date, the company contacted me on 25 May 2022 to say that the only way I could get the car was if it was first registered under their company’s name for the first year, claiming that ‘SEAT has changed the goalposts’. On learning this, I contacted SEAT UK and they confirmed to me in writing that they do not have such a policy. I also contacted other franchise dealerships to verify this statement but no one was aware of this. In fact, I also contacted SEAT dealerships in Warrington and nearby under the Freedom of Information Act and most of them replied back confirming that they were not aware of such policies.

Naturally, I didn’t want to accept this as it had a number of ramifications:

1. Not honouring the expectations of a customer based on what is to be reasonably understood, i.e. that the newly outright purchased car will be registered to me as the owner.

2. If a vehicle has got added miles (except for delivery miles where agreed) then it also has a previous registered keeper on the V5 logbook, technically it is no longer classed as a new car but a used car.

3. Without me being the registered keeper, I could get pulled over by police or get a Penalty Charge Notice and it would be going towards the company just as if the car is on finance or a company car even though I would have purchased it 100%.

4. My insurance would be much higher, at least 3 times the normal rate, as I am not the registered keeper. Furthermore, some companies may not even insure the vehicle under my name if I am not the registered keeper.

5. When it comes onto selling the car in the future, it will be depreciated in value due to having more than one owner. It is widely accepted in the car industry that the more owners that are registered to a car, the more it depreciates in value. However, New-Car-Discount.com said the opposite in one of his emails that this is the ‘biggest myth in the world created by cheesy car salesman who are selling to you’.

6. Also, where I pay for a car 100% (outright purchase) and have no outstanding finance etc, I should not be prevented from doing what I want with the car afterwards. Yes, New-Car-Discount.com also said in an email it is also to prevent people selling off the car in the first year to make a profit! There are no laws preventing a customer from reselling his/her own car that I know of. I could be in a scenario where I lose my job and be forced to sell my house/car in a few months’ time. Such a condition placed by the company is questionable, unfair and almost certainly illegal to impose on customers.

7. By placing this condition at the last minute, when I was expecting my car to be delivered, the company basically put me in an extremely difficult situation, whereby, I either agreed to their conditions and hand over legal documentation of the car to them, or I cancel my order and have to look for another car. As of today, the price for the exact same model that ordered has risen by £8k to £9k, which means that I will be out of pocket should I choose to order a new car now. In addition, if I was to order a new one now, it would take another 6 months minimum to receive my car.

The company did not provide an ‘SLI number’ so that I could track the vehicle with SEAT UK and get an accurate delivery date. When I asked for this, they replied that his dealer does not give out order numbers to forward to customers as it then apparently indicates a vehicle has been sold online not through a showroom and that VW group will cancel the order and give it to a showroom customer at £7000 more. He also stated that their dealer needs to stay ‘under the radar’, which I could not understand. I don’t think anyone else could either, I mean what is there to hide.

Please do your research before being tempted to order from them. Read their new/amended terms and condition. I did raise the case with Warrington Borough Trading Standards and they have said that with the traditional method i.e. direct franchise dealer, it would have been safer. I would encourage anyone else who else who had similar experiences to raise it with them. This is the only way awareness can be made. At the end, I decided to take my deposit back, which the company were quick to refund.

I put a £500 depost down for a Hyandai in April 2022. After a month or so Nick at New Car Discount contacted me to say that chip shortages were pushing deliveries back indefinitely. Swapped over to an MG ZS, with target of September. Car arrived on October 5th, on a flat bed truck with only 8 miles on the clock, including a granny cable and MG floor mats, both of which I was not expecting.

Nick has been great the whole way through. Completely patient, transparent and taking as much time as I needed to go through details, whenever I phoned.

The balance transfer was delayed due to my bank making extra fraud checks. Didn't arrive with them until the very, last moment. Nick was very calm and helpful throughout.

I cannot recommend them enough and will definely go back for my next car.