Order and from start to finish it was an amazing service , I was informed every step of the way. The deliver driver Andre was professional and polite and even carried the item into the room of choice... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fabulous, friendly staff at the Knutsford store ,made choosing our new suite a complete dream. They assisted with colour choices and provided fabric samples which were very useful. We are VERY pleased... Se mere
Virksomheden har svaret
Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... Se mere
Virksomheden har svaret
Great service, quality side tables painted to customer specification and was left a pot of touch up paint. The delivery guys were friendly, helpful and on time. They unpacked the items in their van... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- også i
- Butik med havemøbler
- Dagligstuemøbelbutik
- Indretningsarkitekt
- Køkkenudstyrsbutik
- Møbeltilbehør
Om Neptune - Knutsford
Skrevet af virksomheden
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktoplysninger
Chelford Rd, WA16 8TA, Knutsford, Cheshire, Storbritannien
- 01565 354002
4,8
Fremragende
280 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Wonderful staff, beautiful store
Wonderful staff, they were extremely helpful. We went to look at the Olivia Loveseat in a specific fabric, they didn’t have it in store but showed us the Olivia Sofa and compared the measurements. They also showed us a range of fabrics which made it really easy to choose from, we ordered the loveseat in store.
11. november 2023
Uopfordret anmeldelse
Besvarelse fra Neptune - Knutsford
Hello Olivia, Thank you for the lovely review. The Olivia Loveseat is beautiful and I hope you love it as much as we do.
Amazing customer service from Kate and…
Amazing customer service from Kate and her colleagues. Nothing was too much trouble to help us find an item at another store .
26. januar 2024
Uopfordret anmeldelse
Besvarelse fra Neptune - Knutsford
Hi, thanks for leaving the review for Kate. Kate is so professional and I personally saw this with your order. I am so pleased you are happy with the service. Hope to see you both in store again soon. Rebecca
Brilliant service
The whole process of ordering items not in store which were then delivered for collection a week later and the phone contact was a pleasant and effecient experience.
22. januar 2024
Besvarelse fra Neptune - Knutsford
Good morning. thank you for taking the time to leave a lovely review. We look forward to seeing you in store soon. Rebecca
Vicky Hill transformed our tired old…
Vicky Hill transformed our tired old drawing room into a beautiful entertaining room. She worked with us and came up with a beautiful design that really showed the room to its best effect. She has also advised us on design ideas for our snug, dining room and hall. She has listened to our brief and helped us bring our ideas to reality, always taking into account what we want to achieve, but advising us if she thought there was a better option. She has taken the stress out of trying to make design choices and has always been on hand to help if we call her needing advice.
We wouldn’t hesitate to use her again. She has been amazing.
Debbie and Chris Hughes
20. december 2023
Uopfordret anmeldelse
Besvarelse fra Neptune - Knutsford
Hi Debbie and Chris, thank you so much for leaving such a lovely review for Vicky, I'm sure she will be over the moon. I'm so pleased you are happy with the overall design, we've all enjoyed helping you from the many times you've been in store. We look forward to seeing you soon. Best wishes Jo
Thank you Vicky
Utterly delighted to have been introduced to Vicky at Knutsford Neptune. She is a very talented designer and we had a right laugh in the process! Her collaboration with Dan & Jeni, has made our living room a cosy, comfortable and cool space. Incredible ideas and wonderful workmanship - massive thanks to you all.
29. december 2023
Uopfordret anmeldelse
Besvarelse fra Neptune - Knutsford
Hello, thanks so much for leaving this lovely review for Vicky. I am so pleased you have enjoyed working with her and love the finished room. She is very talented. Rebecca
The service in the shop was pleasant
The service in the shop was pleasant. Furniture arrived on time. Only awaiting new xpsideboard first week in January and look fwd to it coming to complete my room overhaul.
25. december 2023
Besvarelse fra Neptune - Knutsford
Hi, We are so pleased you were happy with the service in our store and the furniture you have received. We hope you also love your sideboard when it arrives and the room is complete. Rebecca
Fantastic service
Fantastic service - both in store and delivery - would definitely return
18. december 2023
Besvarelse fra Neptune - Knutsford
Hi Michelle, thank you for leaving a 5* review. I'm really pleased you are happy with the service and delivery and we look forward to seeing you soon. Best wishes Jo
Great advice when chthe sofa
Great advice when choosing the sofa, I was kept informed of the progress of my order, organising delivery was easy, it arrived earlier than initially thought and the delivery team were helpful, on time and took away all packaging
4. december 2023
Besvarelse fra Neptune - Knutsford
Hi Rosemary, thank you so much for leaving such a lovely review, we're glad you're happy with everything and I hope you're enjoying the use of your sofa! Thanks
Jo
Regular contact re order and delivery
Regular contact re order and delivery
Very good and professional delivery team
29. november 2023
Besvarelse fra Neptune - Knutsford
Hi Judith, thanks for leaving us this lovely review, I am so happy you were happy with the service. We look forward to seeing you in store again soon, Rebecca
The staff at your Knutsford branch are…
The staff at your Knutsford branch are always welcoming, friendly and very helpful. They make shopping in your store a very pleasant experience.
24. oktober 2023
Besvarelse fra Neptune - Knutsford
Hello Jayne, Thanks so much for the lovely review. We always want you to enjoy your shopping experience, so I am so pleased our staff have helped to make you feel that way. Hope to see you again soon. Rebecca
Great experience from start to finish
Great experience from start to finish. I was purchasing remotely, so I was grateful to have advice and guidance from their in-house design team. In the end, I was delighted with the products and delivery service.
6. november 2023
Besvarelse fra Neptune - Knutsford
Hi Carol, thanks so much for taking the time to leave us this lovely review. I am so pleased you are happy with the service you received and the products. Rebecca
Baskets
Very helpful staff. Beautiful products. Shopping is always a pleasure. Highly recommend.
30. oktober 2023
Besvarelse fra Neptune - Knutsford
Thank you for the lovely review, I am so glad you enjoyed your experience shopping at our Knutsford store. Rebecca
Neptune Knutsford- the best on planet Earth
The staff in Neptune Knutsford are the absolute best!! Nothing is too much trouble, they are helpful, full of ideas and genuinely enthusiastic about fabulous customer service. Jo and Chrissy and the flower lady go above and beyond. My unloved, unused Dining Room has become a haven of Neptune tranquility, practicality, and beauty. Ten stars ⭐️
27. oktober 2023
Besvarelse fra Neptune - Knutsford
Hi Fiona, thank you for taking the time to leave us such a lovely review. I will pass this onto Jo, Chrissy & Julie, as they will love to hear this. Thanks, Rebecca.
No response to complaint
I bought a large, framed print of an oil painting for £200 - when it arrived the print had captured what appeared to be inch long hairs or paint brush bristles in really obvious places against a pale background. I completed an online form to complain (no email address provided on Neptune's website) and no one has contacted me a week later. Appalling for such an expensive (and frankly overpriced) item.
19. oktober 2023
Besvarelse fra Neptune - Knutsford
Hi Sarah, I'm so sorry to hear this and thanks for chatting on the phone. I'll arrange for it to be collected and a refund given. Best wishes Jo
Besvarelse fra Neptune - Knutsford
Thank you for taking the time to leave us a review, we hope to see you again soon.
Excellent place to view and find out about Everhot products
I ordered the Everhot stove (not cooker).
Love your show rooms
Staff always friendly and well informed, or willing to find out the information required.
I gave a 4 not a 5 as they forgot to chase up a part of my order. However they responded very positively when i re contacted them.
I would recommend anyone about to do some remodelling or redecorating to check out your stores.
Love them
11. september 2023
Besvarelse fra Neptune - Knutsford
Hi June, thanks so much for leaving a review. Sorry we didn't chase up part of your order, however I'm glad its all been resolved now. With the weather turning a little I hope you can start enjoying your stove. Best wishes Jo
Besvarelse fra Neptune - Knutsford
Dear Julie, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Besvarelse fra Neptune - Knutsford
Hi Diane, thanks so much for taking the time to leave a review, I've shared your lovely comments about the team and store with everyone. We hope to see you soon. Best wishes Jo
Fabulous store and fantastic staff
Fabulous store and fantastic staff. Great knowledge of their product range. So so pleased with the Montague chairs and stool. Rebecca and Kate are a credit to the company
13. august 2023
Uopfordret anmeldelse
Besvarelse fra Neptune - Knutsford
Hi Brenda, Thanks for leaving such a lovely review, the girls will be really pleased with your kind words. I'm glad you love your Montague chairs and stool. Best wishes Jo
Excellent customer service
Excellent customer service. Loved the personal touch. Sales assistants very focussed on customer care. Good communication.
Very pleased with my purchases.
5. august 2023
Besvarelse fra Neptune - Knutsford
Hi Yvonne, Thanks so much for leaving such a lovely review, we really appreciate it. I'm glad you're pleased with your purchase and hope to see you in store soon. Best wishes Jo
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