National Tyres and Autocare Anmeldelser 

Had a tyre blow today 24th April like most modern cars now I had no spare,I managed to get the car to a nearby bus stop and as I looked around a national tyre garage was like 50 feet from me, I thought brilliant couldn’t have picked a better place to get a flat,so I went into the reception (Hamilton branch ML3) to be told by the guy behind the counter sorry can’t help today, i thought you joking? the car is on the other side of the road you can see it from the window ,anyway contacted the AA who took me and the tyre to a nearby kwik-fit literally half a mile from them who replaced the damaged tyre in ten mins. So yeah very very poor.

I called in to National Tyres Northwich, after i noticed wire sticking out of the edge of a front tyre after steering work.
They were fully booked up, didnt want to know or even look at my car to see if it was safe or not.
So i went across the road to Kwit Fit, who despite been booked up, managed to fit me in for two new tyres and tracking and i was on my way in an hour or so.

Wow, I’m sure if you have an order that goes through smoothly they’re probably fine. But here’s my experience. I put an order in online for a tyre that they said was available and they happily took my money. I then very shortly afterwards received a text saying they could not confirm the order and it had been cancelled, and that I would receive a refund up to 10 days later. I contacted customer services to say that really wasn’t a timescale that’s acceptable in this day and age of banking, and that I would require it to be returned quicker so I could go and buy a tyre elsewhere, to which they said you won’t get it any quicker that’s how long it’ll take and it’s within our terms and conditions that we can cancel orders when we want to. They openly admitted that no one ever got a refund any quicker and no one ever got compensated if they made a complaint regarding the fact that orders had been accepted when stock was not available. It was obvious that this is a regular enquiry they have at the customer centre and openly admitted that their website is not up-to-date and therefore they know that they are taking orders for stock that they cannot fulfil. Having a bad order system is one failure, they’re not promptly refunding people is another. I would not touch this company with a bargepole they are happy to take your money sit on it and not provide any product at all. The way the customer service representative spoke had company nature embedded in the arrogant attitude and lack of customer service, she literally said that she’d been told to tell people that there was no point them complaining because they wouldn’t get anywhere. It was when I pointed out I work in finance and that what she’d been saying about the banking options was completely wrong that she suddenly changed her tune and spilled out their complaints procedure on how I could make a complaint if I wanted to. You can just tell the nature of the company is rotten to the core.

Really helpful, video evidence of what they do, very polite and even checked and blew my wife's tyres up probably after a pothole incident set off the tyre sensors. All done for free. Thanks for a great service.

Great service.
Booked online on the Sunday for the Wednesday between 1pm and 6pm.
Guy turned up at 1.20pm really nice chatty guy sorry I didn’t ask your name. All completed within the hour. Will definitely use again.

I initially had a good to reasonable opinion about my mot & full service provided by this centre on Halfords behalf, a bit pricey but what do I know on reasonable prices for this stuff. I left today with a much worse opinion. TLDR: Misleading printing on website and rude manager.

I picked up my car and was overall happy with the result. The thing that peaked my concern was that there was no mention of my AC in the final report. Now, I knew going into this that the AC in my car didn't work, and I in no way expected them to fix it as part of a service. What I did expect is for it to be highlighted as part of the "Check air-conditioning operation" part, so there I am thinking that they may have not done that, and if so what else have they missed from the service.

So I went into the store to inquire and at first the guy at the desk says they do not check AC and that they neither have the tools or qualified people to do it, and that it would be at another site. This agitates me as I have not been told that part of my service will be at another site, and I say as such. This goes back and forth a bit until the manager steps in, an older guy with white hair, and looks into it and explains that the "Check air-conditioning operation" is literally just does the AC turn on and off on the dashboard.

That is it, nothing else, not even to just check that the air coming out of the vents is cold. Being quite honest, this does not classify as "Check air-conditioning operation" in my opinion, really it shouldn't be on the list of things they do on the service as it is not worth paying for, but it is what it is.

I say to the manager and staff that I don't blame them and that is fair enough, but personally I feel that is a bit misleading on Halfords behalf, but what can you do, maybe they can at least put one of those stupid asterisks next to the thing. But the manager has decided that he doesn't like my bad impression of Halfords or something and as I am leaving he says to me to stop interrupting, which fair enough I am a bit agitated and I didn't mean to but he is distinctly unfriendly and rude about it, and says that any garage or service centre in the county does the same, which okay... doesn't make it right.

He is distinctly rude and unfriendly about about it, which keep in mind I was leaving anyway, he just wanted to get the last word in and wanted to make his dislike felt. He pushed what was an unimpressed opinion of Halfords and an ambivalent opinion about this place to an active dislike of both Halfords and them. I will never ask for service from Halfords or especially this place with the rude and up them attitude manager so long as I live.

Following on from our previous review after a puncture repair lead to them damaging our tyre pressure sensor.
Agreed by head office we took it to another garage for a diagnostics and they told us they would cover the cost. The garage has done fault finding and have now replaced the sensor national tyres fitted with a genuine ford one. This is what was broken by them originally. We asked after the second visit if genuine parts were used and we were told no and that it wouldn’t be an issue. Today it has been replaced by a genuine ford one and the issue is fixed.
We have had to pay another £200 bill, took all the evidence back to the garage and now have to wait for it to be agreed and paid back. Don’t hold much hope of this happening! And if it doesn’t happen we will be taking it further. Do not use this company. Would never ever use these cowboys again. Such an awful company

Just purchased 4 new tyres for my Kia at National Tyres Pontypridd.
Arrived at centre and was greeted by nice guy who worked there.
As about my booking and then changed the tyres.
Found them very friendly and could not enough for you.
Will be back

Halfords Leppings Lane are always my choice of garage. Staff are always friendly and kind and the service is super reliable and second to none. Today I took the car for an MOT, with two kids in tow, both with special needs, and the staff couldn’t have been nicer. The garage was really busy, but they still found time to get my son a charger for his phone, and they were nice when I lost the locking wheel but and then found it again. When I was about to pay and suddenly remembered the tyre pressure warning, they pumped the tyres up and reset the warning lights, for me free of charge. It’s those little things that matter when you’re short of time and have your hands full. Thank you Halfords Leppings Lane for the usual super service today which was much appreciated.

I was happy with the service I received from National tyres at Bishop Stortford today
They told how long it took to complete and were very helpful I took out the extended warranty and if anything happens I know they will help

​I wouldn’t recommend this place to my worst enemy. They held my car for 9 days for a job that should have been simple. The reason? They ordered the wrong part and left the car sitting there, even though the correct part was actually in stock and available.
​The lack of communication was staggering. Not once in those 9 days did anyone call me with an update; I had to constantly chase them just to find out what was happening with my own vehicle.
​To make matters worse, the payment process was a total disaster:
​I set up Payment Assist, signed all the paperwork, and paid my deposit upfront.
​When I arrived to pick up the car, they told me the application had "expired" on their end.
​Because I had to re-apply, the second application was declined due to my current status.
​I was forced to borrow money on the spot just to get my car back.
​I still haven’t received my original deposit back from the first Payment Assist application. The entire experience was totally ridiculous and unprofessional from start to finish. Save yourself the stress and go literally anywhere else.

I had travelled to Cardiff from Carmarthen and on leaving the John Lewis car park at 5pm discovered I had a nail in my tyre. The first two tyre companies I visited could not repair the puncture that day as they were fully booked. My last hope was National Tyres who I usually use. Thankfully Jamie and Mark were very helpful and sorted the puncture out very quickly allowing me to drive home. Thanks very much for your excellent customer service.

I see it would appear that NT and Halfords are back to the old dodge of hiking up the price of the tyres prior to their 20% off Easter promotion when you buy 4 tyres.
The 4 tyres I purchased online/web order cost £114.39 each fitted yesterday including the discount whereas remarkably the same tyre price today is £140.99 so if the 20% discount is applied it would cost £112.79.
So the discount is not applied to the previous selling price which is the impression given sounds a bit dodgy to me.

On a plus point It is very good that they do have a 20% off 3 brands promotion compared to other tyre supply and fit companies who do not have such good % discounts more usually a fixed sum of money off a certain number of tyres fitted.

The actual fitting of the tyres in Inverness was well done and in good time once the work/job started.
Unfortunately the parking area available was a joke as there was none available infact they use Screwfix parking bays across the road for overflow.

The actual depot waiting area is much the same as it was 40 years ago with some fresh paint and new uncomfortable chairs.
I monitor the web prices and they do not not seem to change in a week normally.

Please do take your car here unless you want to get scammed out of money. A simple mot turned into paying £700 for things that is not work that amount of money. Very sexist and will scam a woman

Booked and paid for 4 new tyres prior to my MOT. Got a call the day before to tell me my tyres were no longer in stock and that they would issue a refund that would take up to 7 working days. Left with no tyres and no money. Absolute joke 'customer service' who done nothing to resolve it.

I took my car in for a free exhaust check after my engine management light came on. I provided the diagnostic fault code at the time and explained that I believed the issue was likely the sensor. I was told this would be checked. An hour later I was informed that the exhaust had been resealed and that this had resolved the issue. Unfortunately, the engine light came back on a few days later.
I rebooked the car and clearly explained when dropping it off that the exhaust had already been resealed during the previous visit and that the problem was still ongoing. I again offered the diagnostic code but was told it wasn’t needed as they would run their own diagnostic.

I heard nothing all day. When I called at around 4pm, I was told they were too busy to call me and that once again they had resealed the exhaust — despite me already explaining that this had been done before and had not fixed the issue. Only after I questioned this did they finally run a diagnostic check, which confirmed the exact same fault code I had originally provided weeks earlier, based on this code they suggest the sensor would need replacing which I mentioned on my first visit, by that point it was too late in the day to do the work.

If the diagnostic had been run in the morning as originally stated, this could have been resolved. Instead, my time was wasted, unnecessary work was repeated, and the issue still remains unresolved after 2 visits. Absolute waste of time, I will not be returning and would not recommend.

Very poor, service booked 3 weeks in advance, 09:00 appt, car not even touched or even "authorised", absolute waste of everyone's time, could not even be bothered to ring and advise of this, certainly wont be going there again, seems like they push lease cars to the back of the queue each time, avoid.

Very unhappy after I was charged £38.64 to supply and fit one break light bulb for a Volkswagen polo and also I was not given a price .They also said that they tried to ring me which they didn’t ,when I arrived at the garage I was given a bill for £38.64 ,which Ipaid also afterwards I went on line and checked the going rate for bulb replacement and then I realisedthat I had been ripped off and as far as I’m concerned that this is a form of discrimination as this would not have happened if I was a man !This is not a good way to run a business because I will never go back again and is their loss.

Poor ‘full service’ experienced at Cannock branch. Had to have my Ford repaired at another garage following my service and they showed me evidence of a poor service and bits that was not checked or replaced even though paperwork said it had been!
Still waiting for a response from National/Halfords

I am very pleased with the friendly and honest service at this particular National Tyre and Autocare in Woodbridge Road, Ipswich. I would like to compliment the exemplary staff, Sam (Supervisor), Alan, Callum, Kieron and Ack. I hope that this compliment is passed to all the staff at this particular location. I highly recommend as I have been using this place over 10 years and kept coming back again and have been recommending to my family and friends.