NAE Vegan Shoes Anmeldelser 

555
•
TrustScore 4 ud af 5

3,8

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I bought a pair of military boots last year, Marca black to be precise. The first pair came incomplete without inner soles and the sole gave up after less than 4 months. After complaining and an... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Não tenho por hábito classificar as minhas compras mas fiquei tão satisfeita com as botas Adar Green que quis fazê-lo :) Tenho sempre receio de comprar calçado online porque já tive más experiência... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

A chegada da encomenda foi rápida e o produto é ainda melhor ao vivo do que nas imagens. Sugestões: 1) Enviar juntamente com o calçado uma amostra do creme de manutenção apropriado, bem com... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Adoro os ténis da NAE! Comprei uns para mim e outros para a minha mãe e ambas adoramos e consideramos excelentes para passear! Comprei uns ténis Redo Black Sapatilhas Altas com Cordões Vegan, o... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Skobutik
  2. også i
  3. Boutique
  4. Butik med modetilbehør
  5. Håndtaskebutik

Skrevet af virksomheden

We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

555 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 90 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,8

Alle anmeldelser

(555)

26 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Semelles en carton....

J'ai commandé des sneakers blanches. Problème, au bout de trois mois, la semelle est totalement détruite et prend l'eau de tous les côtés. Le service client est très rapide, avoue qu'il y a un defaut de conception et me renvoie une paire. Celle-ci est aussi abîmée en moins de trois mois également.

Je trouve cela extrêmement regrettable car je cherchais des chaussures eco-friendly et je me retrouve à devoir en racheter hyper rapidement... 🥲

1. juli 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Bonjour
Nous sommes vraiment désolés pour ce problème et pour le fait que vous ayez dû le subir une deuxième fois 🙁
Veuillez nous contacter à l'adresse orders@nae-vegan.com afin que nous puissions trouver un moyen de vous aider.
Nous vous souhaitons une bonne journée 😊🌻

Bedømt til 5 ud af 5 stjerner

Great shoes for good price

Shoes look good, are comfortable and last long. Price-quality ratio very good. Just ordered second pair.

5. oktober 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Arno,
Thank you for trusting us and for your honest feedback 🥰
Hope everything works out perfect with your second purchase 😉
Have a lovely day😊🌻

Bedømt til 1 ud af 5 stjerner

Don’t order from the UK!!!!!

My goodness me. What an unmitigated disaster this company is. Do not order from outside of the EU. I originally ordered size 9 uk size trainers in early august and they arrived after a couple of weeks and were toe-crushingly small. I don’t know what sizing they use but they were the equivalent of a 7.5 at best. I then had to pay £15 to return them along with completing the customs forms and pay for tracking to keep tabs of the process. Customs have now held my return for 6 weeks. Nae shoes have contacted me today telling me that customs may or may not release the return and may take a very long time to do so. The company have evidence of my return but refuse to issue a refund or send a larger size. It seems like that may well be about £60 out of pocket with absolutely nothing to show for it except hours wasted on chasing an absolutely ridiculous process. This company should make it VERY clear that no orders should be made from outside of the EU as they lack the systems to control these. They should also explain that their sizing is wrong and that their shoes come up 1 to 1.5 sizes small. I really can’t afford to lose £60 so I am absolutely gutted with this one.

The company has now replied to these concerns, unless I have misread it, with a lot of words which boil down to saying… we sent you badly sized shoes. You followed the return process as outlined on our website but customs have held it. This is out of our control, we will not give you a refund or exchange. You have lost your money’.

Awesome.

29. september 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Nathan,
We are truly sorry to hear about your negative experience and we understand your frustration. We appreciate your feedback, as it helps us identify areas for improvement. We would like to address your concerns.
We apologize for the sizing discrepancy you encountered. Sizing can vary between brands and regions, and we acknowledge that there may have been confusion. We are continually working to improve our size charts and make them as accurate as possible.
We understand that dealing with customs and returns can be a complex and time-consuming process, especially for international orders, for that reason we offer to help so that the return safely reaches us and avoids getting stuck at customs or returned to you if they refuse to release it (we're sorry but we cannot control customs decisions).
It's unfortunate that you have not received a resolution to your satisfaction. We understand that you would like either a refund or a replacement in the correct size but according to the return policies, we need to receive and inspect the returned goods before we can proceed with a refund or exchange.
We acknowledge that our policies need to be clear and transparent, particularly when it comes to international orders and sizing. We will take steps to provide customers with more comprehensive information before making a purchase.
Your feedback is important to us, and we are committed to improving our services and ensuring that future customers have a better experience. We are working on addressing these issues and implementing changes to prevent similar situations from occurring in the future.
Have a lovely day 😊🌻

Bedømt til 5 ud af 5 stjerner

Toller Winterschuh

- Winterschuh: konnte noch nicht getestet werden
- wirkt hochwertig und wärmend
- Entspricht der Abbildung
- Versand nach Deutschland dauert ein paar Tage, hat aber alles funktioniert

31. august 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hallo Kate,
Vielen Dank für Ihr Feedback, es ist sehr wichtig, uns zu helfen, zu verbessern 😊
Hoffentlich klappt alles mit den Stiefeln 😊
Einen schönen Tag noch😊🌻

Bedømt til 5 ud af 5 stjerner

Una opción real y de calidad de confección vegana

Genial producto... sostenible en todo el sentido de la palabra ya que en el presente no es necesario emplear especies animales para fabricar confecciones verdaderamente funcionales.

29. september 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hola Jim,
Muchas gracias por su comentario y por compartir nuestro punto de vista sobre la protección de los animales 🥰
Que tenga un buen día😊🌻

Bedømt til 5 ud af 5 stjerner

Beautiful sneakers

Beautiful sneakers, such versatile colours, and great quality. What's best about them though is that they are VEGAN waheyyy! Will be buying from NAE when I next need some shoes.

14. september 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Imogen
Thank you much for your feedback 🥰
Have a lovely day 😊🌻

Bedømt til 5 ud af 5 stjerner

Cute, Well made, and Sustainable AF

The shoes are very well made and VERY cute. i can imagine them lasting me many years and going with many an outfit. The shipping experience was also solid. Things came to my door without a problem and relatively quickly, considering i live on the other side of the world. Additionally, NAE used almost no extra packaging to ship the shoes, which cut down on the waste immensely. Highly recommend. Would definitely buy from them again.

20. september 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello,
We're so glad you're happy with your purchase and with the whole experience 🥰
We hope we can have you as a happy customer for a very long time 🥰
Have a lovely day😊🌻

Bedømt til 5 ud af 5 stjerner

Spitzen Schuhe

Spitzen Schuhe, sehr gute Kaufabwicklung. Lieferzeit etwas lang

13. september 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hallo Daniel,
es freut uns sehr, dass Sie mit unseren Schuhen zufrieden sind 😊
Danke für das Feedback zur Lieferzeit, wir werden mit der Spedition daran arbeiten 😉
Habt einen schönen Tag 😊🌻

Bedømt til 5 ud af 5 stjerner

ZANDER BLACK 3 STRAP VEGAN SANDALS

Ordering was simple & easy. There was a delay w/ delivery but it was quickly diagnosed & remedied. As for the shoes themselves, I love 'em.

25. juli 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Ken,
We're so glad you're happy with your purchase and that everything went all right in the end😊
Have a lovely day😊🌻

Bedømt til 5 ud af 5 stjerner

Great shoes

Great shoes, fair and sustainable, good quality and customer friendly shoe company! Looking for new shoes, look no further!

25. september 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Joshua,
Thank you so much for trusting us 🥰
Have a lovely day 😊🌻

Bedømt til 3 ud af 5 stjerner

La forma del zapato es muy afilado

Me gusta la relación calidad-precio que tiene. Compré estas zapatillas principalmente por ser veganas, también por el medio ambiente.
No me gusta la forma de la zapatilla, es demasiado afinada en la puntera y me hace rozaduras en el dedo meñique al aplastármelo, personalmente me gustan los zapatos con la forma ligeramente más redondeada, que se adapte mejor al pie.

17. august 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hola
Siento que los zapatos te hicieran un poco de daño en los dedos 🙁🥰.
Tendremos en cuenta tu experiencia y tus comentarios para poder mejorar nuestros modelos y que se adapten mejor 😉 .
Que tengas un bonito día😊🌻
Neuza

Bedømt til 5 ud af 5 stjerner

Perfect

Quick delivered, feed back from NAE for the delivery. Nice products! Everything's perfect.

8. september 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello
I'm so glad you're happy with your purchase and that everything went perfectly🥰
Have a lovely day😊🌻
Neuza

Bedømt til 3 ud af 5 stjerner

Hübsches Design, mittelmäßige Qualität

Hi, das Design fand ich super schön, allerdings war die Qualität der Schuhe nur mittelmäßig, obwohl kaum getragen hat sich der Kleber der die Sohle mit dem Rand verbindet teilweise gelöst. Man kann sie aber noch tragen.

21. februar 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hallo Joshi
vielen Dank, dass du uns darüber informierst 🥰.
Da unsere Kleber auf Wasserbasis sind, sind sie vielleicht nicht so stark wie andere Kleber, aber wir werden sehen, was wir in Zukunft tun können, um sie stärker zu machen, so dass du deine Sandalen sicher für eine lange Zeit tragen kannst 😉 .
Habt einen schönen Tag😊🌻
Neuza

Bedømt til 4 ud af 5 stjerner

the strap is too short

the sandals are comfortable but the strap is too short, It takes me longer to close the strap and it's a bit difficult, it could have a bit of more length, but when I close the strap then is all good.

27. august 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Claudia,
Thank you so much for your feedback on your lovely sandals🥰
We'll take this into account on our next production so the straps are longer to make it more roomy and comfortable😉
Have a lovely day 😊🌻
Neuza Oliveira

Bedømt til 5 ud af 5 stjerner

Excellents produits

Depuis 4 ans j'achète mes chaussures et ceintures à NAE, je suis très content de la qualité et du design, je n'étais jamais déçu. Bravo pour votre travail remarquable👏

15. august 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Bonjour
Merci d'être un membre fidèle de notre famille, nous sommes si heureux de vous avoir avec nous 🥰.
Passez une merveilleuse journée😊🌻

Bedømt til 5 ud af 5 stjerner

Really nice shoes that fit well and…

Really nice shoes that fit well and look good. They're also better than the non-Green alternatives! These shoes fit very well but I might have gone up half a size for even more comfort.

20. august 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Mark,
Thank you for choosing us for a greener life style 🙁🥰
We're always pleased to help our customers take a comfortable step towards a more sustainable life 😉
Have a wonderful day😊🌻
Neuza

Bedømt til 5 ud af 5 stjerner

Very efficient delivery beautiful goods

Very efficient delivery. Delighted with the shoes, belt and purses I purchased. I had to return the belt as it was too small, but returning the item was straightforward, and was easily tracked on the courier website so I knew that NAE had received the belt.

17. august 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Jackie,
I'm so glad you're happy with your purchase and for your shopping experience with us🥰
Have a wonderful day😊🌻
Neuza

Bedømt til 5 ud af 5 stjerner

Bequem, sehen gut aus und tun den Füßen gut

Superbequeme und richtig coole Schuhe! Ich besitze fünf Paar Schuhe von NAE, vom Sneaker über Sandale zu Boots und liebe sie alle! Ich nutze sie täglich, ich lann den ganzen Tag darin laufen, sie sind absolut fußfreundlich und auch leicht zu pflegen. Ich bin dankbar für die veganen Schuhe von NAE :)

31. august 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hallo
Es freut mich sehr, dass du mit unseren Schuhen zufrieden bist, es ist eine Freude, dich bei uns an Bord zu haben🥰.
Ich wünsche dir einen wunderschönen Tag😊🌻

Bedømt til 5 ud af 5 stjerner

Unproblematisch

Die ersten Schuhe, die ich bestellt hatte, waren leider zu klein. Der Umtausch war unproblematisch und die Ansprechpartner sehr freundlich. Die Schuhe sind bequem und sehen super aus! Das Beste ist aber, dass das Unternehmen auf Nachhaltigkeit achtet. Ich bin sehr zufrieden!

29. august 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hallo Nicole,
es freut mich sehr, dass bei deiner Erfahrung mit Nae🥰 alles reibungslos geklappt hat.
Danke für deine netten Worte und dafür, dass du dich auf den Weg zu einem nachhaltigeren Lebensstil gemacht hast😉 .
Hab einen schönen Tag😊🌻

Bedømt til 1 ud af 5 stjerner

Misleading shipping info

"Free shipping worldwide and 100 day returns" does not include the high price the customer is stuck paying if they need to return. I paid nothing to ship my shoes to the US but had to pay 35 euros just to ship them back because they were too big. I got the refund on the shoes but wasted over $35 usd on literally NOTHING (I decided to just return instead of exchanging for a smaller size since I no longer wanted to support the company). I would not have purchased in the first place if you had been transparent about your shipping policy.

Note: My experience was over a year ago but I just received an email to leave a review.

26. august 2022
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Maria,
We're really sorry you had a bad experience with your return 🙁
Unfortunately returns from outside the EU need to be payed by the customer has there are shipping and customs fees involved that Nae cannot control 🙁
I'm sorry if at any part we were not transparent, we have all the information about returning from outside the European Union on our website, including the part were we say that returns are to be payed by the customer, but if you think we could be even more transparent, please let us know and we'd be glad to improve on that 😉
Since you placed your order we have been in contact with the shipping companies to try to lower this value and we hope we can do this in the near future 🙏
I hope you can give us another chance and if if you ever need any help about placing an order, just let us know and we'll give you all the information possible😉
Have a lovely day 😊🌻
Neuza Oliveira

Dette er Trustpilot

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