Received the order at my hotel quickly
Received the order at my hotel quickly, it saved my day as I run out of suncream. The product is exactly what I am using, thank you
1. april 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Virksomhedsoplysninger
- Helse- og skønhedsbutik
- Leverandør af skønhedsprodukter
- Kosmetikbutik
- Kosmetik- og parfumeleverandør
- Kosmetikforretning
Skrevet af virksomheden
We are 100% Australian-owned, family-run online retailer based in Brisbane, Australia. Your go-to destination for top-quality makeup and cosmetics online in Australia. Explore our wide selection of beauty products, from luxurious brands to affordable essentials. Shop now and elevate your beauty routine with our curated collection of makeup, skincare, and beauty tools. Enjoy fast and reliable shipping.
Kontaktoplysninger
Po Box 10, 4077, Inala, Australien
- support@myqt.com.au
- www.myqt.com.au
3,2
Middel
9 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
very bad customer support after sale
request for invoice and no response for weeks
10. november 2025
Uopfordret anmeldelse
Besvarelse fra MYQT
Hi Hafiz Haseeb Zafar,
Could you please contact us again at support@myqt.com.au with your order number so we can send the invoice to your email? Please also check your spam or junk folder if you do not receive a response from us within 3 business days.
Regards,
MYQT Team
Sent a Faulty Product, then Refused a Reasonable Refund and Stopped Replying
I am genuinely shocked by the level of unprofessionalism shown by MyQT.
They sent me a faulty, completely unusable product. When I requested a refund, I was told I must ship the defective item back at my own expense for “inspection.”
A customer is not responsible for paying shipping for a faulty product a company has sent them. This is on basic logic and common sense, as well as in compliance with Australian Consumer Law.
I explained multiple times that the product was unusable upon arrival (with several photo evidence) and even suggested reasonable, environmentally friendly alternatives such as providing a video or doing a virtual inspection instead of unnecessary shipping of what will be trashed.
Every one of these explanations was ignored. Instead, I received what felt like a cold copy-and-paste response repeated: “It needs to be shipped to our warehouse for inspection.” It felt like I was speaking to a robot rather than a customer service team. On 2 counts, I actually asked my email to be read with care.
At this point, MyQT is withholding a refund for a defective product they sent, while not offering any resolutions or even a simple prepaid shipping label, and has gone completely silent. I have followed up several times on the email address and phone number provided on their site. They have stopped responding all together.
This is not how a legitimate business operates, and it is the only time I have ever experienced such behavior from a company.
The lack of accountability, communication, and basic professionalism is astonishing. I strongly advise anyone considering purchasing from MyQT to think twice — if there is an issue with your order, do not expect fair treatment or responsive customer support.
16. november 2025
Uopfordret anmeldelse
Besvarelse fra MYQT
Hi Parisa Amini (or Sam Booth),
Please refer to our previous email regarding your request to return the products ordered in May 2025. Our return policy allows 90 days, and your order is well outside this period. However, in goodwill, we accepted your return request and sent you a replacement without requiring the faulty item to be returned.
You have now lodged another return request for the same issue, and this time you are requesting a refund rather than a replacement or store credit. We are willing to accept this, but we do require the faulty item to be returned to us for further investigation. Once the item has been received and assessed by our warehouse team, the refund will be issued.
You have repeatedly stated that you do not wish to spend any more time on this matter and that the photos should be sufficient. Unfortunately, we cannot process the refund until the item is physically returned to our warehouse.
If you need further assistance, please contact us at support@myqt.com.au and a friendly team member will be happy to help.
Kind regards,
The MYQT Team
Ordered on Monday and received my order…
Ordered on Monday and received my order next day in Brisbane. They used uber for same day delivery setvice, i wam very happy with the products. I’ll definitely be back when I run out of the suncream. Good job 👍
9. september 2025
Uopfordret anmeldelse
They took my money and gave me no…
They took my money and gave me no product. I ordered in April. I didnt REFUSE to pay the customs?? they never even gave me that option, I was told that it was returning to sender (your company) and that you would get in contact with me once it had arrived (which you didn't). You're now trying to cover your terrible customer service by making it out like it was my fault. SHIT company, don't order from here unless you like bad customer service that rudely tries to pin the blame on you :)
26. august 2025
Uopfordret anmeldelse
Besvarelse fra MYQT
Hi Ciara Daly,
Please find our response to your previous feedback. We sent the product to your address in Ireland. You emailed us stating that it is not your responsibility, and you REFUSED to pay the customs duty. The package is currently being held at Iceland Post. You will need to contact them directly, pay the required tax and duty, and collect your parcel.
If you have any further inquiries regarding this matter, please contact us at support@myqt.com.au
Kind regards,
The MYQT Team
Received my order in Japan in 10 days
Received my order in Japan in 10 days, good product, love it 😊
30. oktober 2024
Uopfordret anmeldelse
Great! Quick shipping, lovely product.
14. november 2024
Uopfordret anmeldelse
myqt.com.au used to be a real webshop
myqt.com.au used to be a real webshop - now it's a front, they don't ship anything - I got scammed - from what I can gather, the site went down 4 years ago and was replaced by a copy + a simple Shopify process to make you pay
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra MYQT
Thank you for your feedback. We are genuinely sorry to hear about your experience and would like to clarify any misunderstandings. MYQT is a legitimate business, and we are committed to fulfilling all customer orders.
Your order was shipped to Malaysia, and it is possible that it may be delayed at customs, which can sometimes happen with international shipments. If the order has been lost in transit, please contact our customer support team so we can investigate further and assist you.
We want to assure you that we always ship orders promptly and have no intention of misleading or scamming anyone. Please don’t hesitate to reach out to us directly for resolution—we’re here to help!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.