Phone case poor quality especially as they aren’t cheap. I ordered there hardest wearing one that was meant to be full coverage it’s not. Also it’s printed the guild lines they use to fit your case o... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I hate complaining these days because you have to navigate through their AI services, whatever happened to giving out email addresses for complaints. Anyhow, to say I ordered 2 weeks ago and the produ... Se mere
Virksomheden har svaret
I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Se mere
Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.
Kontaktoplysninger
Gonnetstraat 26, 2011KA, Haarlem, Holland
- reviews@mypersonalisedcase.co.uk
- www.mypersonalisedcase.co.uk
2,9
Middel
339 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I really pray that future customers…
I really pray that future customers google this company before using them. I regret buying from them so much.
I was meant to receive my product 3 weeks ago, they just told me I have to wait 10 more days. It was meant to be a Christmas gift.
No sympathy or compensation whatsoever. Awful customer services
16. januar 2023
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hi Jay,
We're sorry your order is delayed. If you order has not been delivered on the given date we'll refund you the shipping costs, and if it never shows up we'll send you a new one or a refund, you choose!
Should you have any other questions, please reply to the last email you received from our support team.
Thank you!
MyPersonalisedCase Team
Was OK
Was OK. Took ages to arrive and when it did come there a smudge accross the bottom left photo. Wouldn't bother returning too much hassle but wouldn't order again.
16. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hi Cher,
If your case is damaged please make sure to contact us by using the contact form in the helpcenter, we'll send you a new one at no extra cost. Also, there's no need to return the damaged one you received, so no hassle!
Thank you for your understanding!
MyPersonalisedCase Team
A Christmas present
The case I ordered was a Christmas present for my wife. It arrived in time and as I expected it to be and my wife was pleased with it. However, there was no gift wrap option.
20. december 2022
Uopfordret anmeldelse
Use this company every year for my mums…
Use this company every year for my mums annual grandchildren photo phone case. Always prompt and processed quickly. Photo colouring always on point too!
18. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Item not received.
12. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is not delivered yet, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Ordered on 5th Dec and still not…
Ordered on 5th Dec and still not arrived by 23rd Dec rubbish.
23. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Can’t comment as I still have not…
Can’t comment as I still have not received the item
21. november 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, we'd love to help you out! To do so, please contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Beware of this company....I made an…
Beware of this company....I made an order on the 6th December, I still have not received my item. I have emailed them but had no response. I am unable to leave a review on the website conveniently. All my other post seemed to have arrived on time. Be very cautious ordering!!!
23. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center and our support team will look further into this and offer you a solution.
Thank you!
MyPersonalisedCase Team
Great customer service
Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived within two days.Very happy with my purchase.l absolutely love my new phone case .
22. december 2022
Uopfordret anmeldelse
Item Never arrived.
21. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Still haven’t received my order!!
1. november 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Order still hasn't arrived after 3 weeks
My order has not arrived. It's now 19 days late. I acknowledge that there have been Royal Mail strikes in this period, and it is the Christmas busy period too, but nearly 3 weeks for a small package within UK mainland is unreasonable.
Customer service has been hard to find and it is very limited in what you are able to do. They were responsive, but only to pass the buck to the delivery partner.
The problem is still not resolved.
This order was a Christmas present, which I felt I had ordered in sufficient time (more than 3 weeks). With only 3 days to Christmas now, it's not looking hopeful.
21. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center. Please note we are a Dutch company and all our products are produced and shipped from our offices in Amsterdam. Thank you for your understanding!
Thank you!
MyPersonalisedCase Team
Over priced and non existent products…
Over priced and non existent products ordered on 2nd December not turned up yet and the email service is useless dont use this website
20. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Horrendous service! AVOID!
Horrendous service!
Ordered a personalised phone case weeks ago as a Christmas present. Hasn't arrived despite being told it was dispatched 3 weeks ago! Try to log into 'my account' and it has been disabled!
AVOID THIS COMPANY!
20. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear about your experience with us. Should you need any further help, please contact us using the contact form in our help center or reply to the last email you received from us so our support team can follow up.
Thank you for your understanding!
MyPersonalisedCase Team
Item not arrived, no communication!
Ordered a phone case last Christmas and was perfect! Delivered quickly, and came with a Christmas give box! Very happy with the product.
This year, it’s a different story. I ordered a phone case and haven’t had any emails from them, and been waiting for weeks for my delivery and still nothing! Not even a shipping number, this was a present and now I don’t have enough time to get another one ordered before Christmas! I’m not happy with the lack of communication!
20. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello Deanna,
We're sorry to hear about your experience with us. It's weird you have not received any email as this goes automatically. One reason could be a typo in the email which will result in all emails being sent to a non-existing address. Our support team will be happy to check on this and update the email of your order if needed, please contact us using the contact form in our help center.
Thank you for your understanding!
MyPersonalisedCase Team
Never received my product
Never received my product yet you are asking me to review it.
19. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
This company do not deliver they take…
This company do not deliver they take your money and thats as far as it gets I have been waiting since 23rd November and I| keep getting the same message from there support team its on its way I will be aksing for a refund. Be careful when ordeing off this company
19. december 2022
Uopfordret anmeldelse
Besvarelse fra MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, for the standard shipping methods we need to allow some delay but rest assured if your order doesn't show up in the end we'll send a new one.
Thank you for your understanding.
MyPersonalisedCase Team
Dette er Trustpilot
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