Myhomeincomo Anmeldelser 

As a group we had a good experience. Everything was perfect and we had no problem. The apartment is settled right in the center and easy to go to places. A good experience overall

We stayed at 43 Via Giovio 22100 Como, The apartment was filthy, run down and the smell was of old mouldy damp throughout the whole apartment, the wardrobe were so smelly you couldn't put your clothes in them not that you would be able to reach as the hanging rail was at ceiling level !!!, all cushions, throw etc were filthy, the walls were all marked and scuffed, floor hadn't been hoovered or washed, hoover in apartment didn't even work, two of the plug sockets were dangerous and came out the wall, cobwebs and grime along skirtings, windows dirty inside and out, curtains and the nets looked like they had seen far better days, even had holes and stains on them. The kitchen sink was so stained and the smell when you took the plug out ... yuk, the bathroom sink the same always blocked and took for ever for the water to run away, the floor filthy, the shower was like a crime scene, dirty, mouldy and scummy all round the edges, never been cleaned in years by the looks of it, the bedrooms were worse than a travel lodge, basic bed with sheet and cover thrown on and a couple of stinky pillows for decor, no dressing tables in room, no mirrors in bedrooms, no where to dry your hair or apply make up, socket in bathroom didn't work so couldn't even use that, air conditioning wasn't working either, we were left with a couple of fans, no fire escape as all windows had bars on them , the whole place should be condemned ...when we complained they said they would send in a cleaner but not sure what that would have achieved seeing as it was supposedly cleaned before we arrived, still awaiting a response from them as just said sorry and that was it 😡😡 we have asked for a refund /compensation but are yet to hear a peep back from them, absolutely disgusting company and shouldn't be allowed to rent out properties in that condition.
The company has not responded and will not let me post on their facebook page they have block me as they dont want people to see the truth.....
Vitually no response from Booking.com just pathetic automated emails, over and over again requesting the same info that i have already guven, a response from Myhomeincomo as follows -
Final response to your claim – Via Giovio 43, Como (28 Aug–4 Sep 2025)

Dear Carole Oak/ Derek Carruthers/ Ellie Carruthers,

We have carefully reviewed your complaint and would like to provide the following clarifications:
Cleaning. The apartment was cleaned immediately prior to your arrival, following the departure of the previous guest on 23 August. It is therefore incorrect to state that it had not been cleaned for months. At check-in we apologised for your dissatisfaction and offered both a same-day re-clean and a refund of the cleaning fee. This offer was declined.
Condition of the property. No other guests have ever reported issues of damp or mould. Routine inspections and feedback confirm the property does not present such problems.

Electrical safety. All sockets are functional and safe. No hazards have been recorded, and the apartment fully complies with local safety standards.
Window bars. As a ground-floor unit, the apartment is equipped with security bars, which is common practice in Italy. These do not compromise safety or compliance. The property has always been rented without issues.
Habitability. It is not for guests to declare a property uninhabitable or to suggest it requires “gutting out.” The apartment is fully compliant and regularly used for short-term rentals without problems.
Listing accuracy. The Booking listing clearly presents two separate apartments (green and white themes). You booked and stayed in the white-themed apartment, exactly as shown in the photos of that unit.

Legal framework. References to the UK Consumer Rights Act are not applicable. The booking is governed by Italian law and the platform’s Terms & Conditions. Having stayed for the full 7 nights and refused our proposed remediation, a full refund is not due.
Public statements. We respect fair reviews; however, the review you published contains information that is factually inaccurate and damaging to our reputation. Please ensure that any public commentary is correct.

Resolution. Without admission of liability and solely to bring this matter to a close, we remain willing to refund the cleaning fee of €[amount] as a final gesture. Once the inaccurate review has been corrected or removed, we will immediately process the refund. If you wish to accept, please confirm within 7 days. Otherwise, this is our final position and no further correspondence will be entered into outside of the platform’s official channels.

Kind regards,
My Home In Como Team
Please note this was the only response and are even trying to blackmail me to remove my review just to be compensated 120 euros for the cleaning fee..... what a joke...

We booked Country House Montorfano by MyHomeInComo based on the pictures, hoping for a bright, spacious apartment with a beautiful garden where our children could play. Unfortunately, what we found was quite the opposite: a dark, damp, and frankly unhealthy space.

The apartment had an overwhelming musty smell, very high humidity, and poor cleanliness throughout (despite a €150 cleaning fee). The kitchen utensils were mostly dirty, there was dust everywhere (particularly in the living room) and the bathroom had clear maintenance issues: a rusty shower drain, a leaking bathtub that flooded the floor, and warped wooden flooring in the bedroom.

The garden was far from enjoyable: overrun with slugs, sun loungers were broken and the plants in the window boxes dry, and we were constantly battling mosquitoes both inside and outside the house.

Surprisingly, the kitchen lighting system is directly connected to the electric wires so you need to lower the breaker to turn them off, shutting down the refrigerator and dishwasher. We had to leave the kitchen lights on overnight just to keep the fridge running.

Since it was late evening and no one was available at the office past 7pm, we had no choice but to spend the night in there despite the strong musty smell. The following morning we raised our complain and the response from the staff suggested this wasn’t the first time they had heard such feedback. We chose to leave immediately and look for another place to stay since the air inside was truly unbreathable.

Although we were verbally offered a refund, we have not received anything to date and now, no one is responding to complaints.

It’s also worth noting that you are charged €35 in service fees, yet you are still required to collect and return the keys at their office (20min away by car).

In short, I cannot recommend this property or the company managing it under any circumstances. This was a very disappointing and regrettable experience that I would urge others to avoid.

Avoid at all costs! Bait and switch. They said we could pay with credit card like every other vacation rental then demanded wire transfer. Paying by wire would lose all protections that a credit card provides. Surly unhelpful when I questioned why the switch.

We stayed at the all in one apartment recently, and had a great time in Como. The team were helpful, and replied to our WhatsApp messages promptly, when we arrived at the office for check in, the experience was easy, we were given the apartment keys and a handy visual guide showing us directions to the apartment and instructions for entering the apartment. We booked via their website directly, everything went well, and we would definitely use myhomeincomo in the future.

An absolutely horrible team, I’ve been traveling for over 20 years and never had such a terrible and ugly experience more than this, avoid at all cost. We were given the wrong property and intimidated by Venus and mars management to a scary degree.

They claimed we didn’t enter the right age of our children after we have spoken to their management who cleanly said it was a mistake, they tried to extort and embezzle as much money from us as possible under the claim that we dint give them the right age when they had only given us the property details and address after they asked us to share all the family passport.

What an absolute extortion.

I was scared and concerned for the safety of my two young daughters of 6 and 8 years old especially after driving for 7 hrs from Rome to Como to arrive at 7pm and be faced with an agency that was out to extort and embezzle as much money from as as they could.

We have never had such a sad disturbing concerning experience to the degree we were worried we will have someone come into the flat at anytime through the night.

Absolutely terrible expense ! Highly advise to avoid at all cost, no wonder their rating on booking was 5 stars and we just thought it was because their property is so far from everything but it turns out the entire experience is just disastrous.