Terrible communication. I ordered my daughters bed on 28th July and I've still not recived anything. Phone number never works and whatsapp takes days or weeks for response. I was finally told on Sept... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Awful!! Have been trying to chase regarding my order and cannot get hold of anyone! There landline no longer connects. They dont respond to WhatsApp messages. I am so upset as we used our son's birthd... Se mere
Bought the Chesterfield Buttoned Fabric Upholstered Low Headboard with Kids Ottoman Storage Bed Base, was very pleased when it arrived. It took about 4 weeks to arrive which is fantastic as it’s all... Se mere
Great communication, extremely happy with both beds very well made and sturdy, bonus that the ottoman beds base was already built and all put together only had to attach headboard to base which made i... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
MyChildsRoom is a UK-based specialist in made-to-order bedroom products for children and families. We design and supply a carefully selected range of beds, including ottoman beds, divan beds, bunk beds, headboards, mattresses, and ottoman storage boxes, with a strong focus on safety, durability, and practical design for everyday family use. We specialise in 2ft6 small single and 3ft single beds, making us a popular choice for children’s bedrooms, smaller spaces, and growing families. Many of our products are made to order, allowing customers to choose from a wide range of fabrics, colours, and finishes. This bespoke approach means each item is produced specifically for the customer rather than taken from stock, helping families create bedroom solutions that suit both their space and style. Why choose made-to-order? Made-to-order production allows for greater choice, improved quality control, and products that are built with long-term use in mind. Because items are manufactured individually, production and delivery times can vary depending on the product and level of customisation selected. We provide clear and realistic delivery information at the point of ordering and encourage customers to review this carefully before purchase. We understand that ordering a bed online—especially for a child—is an important decision. Our team is available to assist with product queries, sizing, fabric choices, and delivery expectations both before and after an order is placed. Customer communication and aftercare are central to how we operate, and we value customer feedback as a key part of continually improving our service. Our aim is to provide thoughtfully made bedroom products, honest communication, and a reassuring experience for every family that chooses MyChildsRoom.
Kontaktoplysninger
Storbritannien
- www.mychildsroom.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 46 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Highly recommended Mychildsroom
Highly recommended Mychildsroom ! Great quality ottoman bed my son Love it !!! Yes you need to wait a bit more time but it's worth it 👌Great communication, always update on time, very polite and nice delivery drivers !
Great service
Great company would highly recommend.
Had abit of a blip but soon sorted out with great customer service.
Great delivery drivers kept updated on delivery schedule.
Excellent Company
The product is excellent my son loves his new bed. Customer service is also brilliant. The staff are polite and responsive to queries. Would highly recommend this company!
Bed is great
Bed is great, delivery organisation wasn’t perfect but very communicative and easy to get hold of which made up for it.
Just wanted to say that this company…
Just wanted to say that this company has very high standards and are true craftsman when it comes to making beds .
My finally arrived on Sunday and to say I was absolutely delighted with the craftsmanship and finish to their beds .
I bought a single bed with sprung mattress and ottoman design .
I have an excellent king size bed but had to resort to getting a good single bed due to my husbands bad snoring .
I’m looking forward to many good nights of quality sleep in my new bed !!! Fantastic Craftsmanship @Mychildsroom 🙂
Excellent
Excellent bed, absolutely beautiful, delivery drivers were friendly and helpful, and communication good! Would happily use this company again
Great business to deal with
Great business to deal with! Great prices and kept me constantly updated on my order progress. The item is perfect. Wouldn’t hesitate to use!
Great Customer service throughout
I'm really happy with my purchase from this company. The bed is excellent quality-
comfortable, well-made, and the colour was just as described. The customer service team was friendly and helpful whenever I had questions, and was messaging to update and checkup throughout the delivery process.
Overall, a very positive experience and I’d definitely recommend them to others!
A lovely bed
Ordering the bed was very smooth. The ottoman bed for my daughter is lovely and she's so happy with it. Exactly as described. Delivery was slightly longer than I expected but it was worth the wait and actually gave me time to get my daughter's room ready. Delivery drivers were very polite.
A very happy customer
Very happy with my purchase!
The seller kept me informed of my potential delivery date throughout the process, and the delivery men were friendly and helpful.
The bed is a great quality & exactly what I was wanting. It was great to be able to choose the spec and colours, all for a reasonable price. I would definitely recommend and use this business again.
Ordered ottoman bed,delivered on…
Ordered ottoman bed,delivered on time,communication great,really helpful with updates,bed lovely,delivery men great so helpful friendly and professional thank you
Definitely recommend great beds!
Great communication, extremely happy with both beds very well made and sturdy, bonus that the ottoman beds base was already built and all put together only had to attach headboard to base which made it super easy. Very well wrapped and delivered with care! Only down side was I ordered the beds 1st of April and they didn’t arrive untill 11th may but was well worth the wait and have 2 extremely happy boys with their new beds
I am happy with my order
I am happy with my order. Headboard I ordered is well made, I had a chance to choose material as samples were sent to my address. We had a delay with delivery, however when we found a suitable date and time for both of us - driver came within agreed time slot.
Really nice quality bed
Really nice quality bed. Good customer service. Arrived In time. Will ne ordering from this company again. V.happy :) would definitely recommend :)
Amazing pink blush ottoman bed
Amazing pink blush ottoman bed. Daughter loves it. Now makes her bed everyday. No problem with ordering had fantastic service throughout till delivery. Delivery time was a little longer but it was soo worth the wait. You will not be disappointed.
Ordered a single side lift ottoman bed…
Ordered a single side lift ottoman bed early April 2025, arrived 3 weeks later.n My daughter absolutely loves it. The bed is well made and we will be ordering again from them soon.
Delivery drivers were great, kept me updated about delay on the day, put it into my room downstairs as requested.
Great bed! Easy ordering process and delivery comms were good
We had a great experience with this company. The website had a wide choice of beds and even the option to custom build. We ordered samples so we could see the material before ordering. The lead time was in line with what the website stated and there were clear comms via WhatsApp the day before to let us know of delivery. We received a message on the day with an hour slot so we didn't have to wait in all day. The bed looks great! Great experience, thank you!
AVOID!!
Placed an order for a single bed at the start of January - after confirmation and payment, was emailed to inform of a delivery surcharge of £60 to get it to Aberdeen to our courier, for us to ship to Shetland, extra fee to Aberdeen wasn't made clear before purchase.
Confirmation stated delivery would be 7-14 days, however, end of January had heard nothing, so emailed asking for an update, to be told they were estimated to deliver the following week and would be in touch.
As we are in Shetland, delivery can often take a little longer than expected, so just left it and heard nothing for the whole of February.
Emailed the beginning of March, expressing my concern, to be informed they were finalising delivery routes and would get back to me - almost 2 weeks later, I had to contact them again and say it needed to be shipped or I wanted a refund.
Response was that their courier was booked the following week - unsurprisingly, it never turned up. Emails and phonecalls to them, led to the news that the courier hadn't got there on time so it was taken all the way back to Leeds and no-one bothered to tell us. This happened twice, then they stopped responding to emails.
This was now the beginning of April, we had to demand a full refund, which we then had to phone constantly about for another week and finally threaten to put a claim through PayPal, before the bed was refunded. Had to chase them again for a day for the delivery surcharge to be refunded.
Disgusting customer service, never got an explanation as to what had gone wrong.

Besvarelse fra Mychildsroom
Amazing beds terrible delivery drivers
Ordered 2 single side lift ottoman beds, the quality of the beds is fantastic I can't fault them. The delivery drivers however were very clumsy and broke my mums cuckoo clock. I also paid. £120 assembly fee for beds that didn't need assembling but after alot of back and forth and a PayPal dispute they refunded it. But the bed fantastic the process of getting them and the delivery drivers not so great.
Amazing bed!
My daughter is in love with her new pink bed. Delivery took nearly 4 weeks, but it was worth the wait. Smooth instalation at good price. Happy with the quality and the mattress is very comfy- great experience! Thank you.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







