All was done online and it all went well with a delivery within a week . Much appreciated by an old bloke who is not that keen ordering on line. It fitted the ute spot on . Thanks
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought an aftermarket Mazda 2 bumper and the bumper was a perfect fit and the service was awesome. I bought the bumper on Monday night and it was ready for pick up on Tuesday afternoon. Pick up in S... Se mere
Virksomheden har svaret
The online process was fine but then to pick up the part I ordered I checked the opening hours for collection and when I turned up during advertised hours, there was no-one there.
Virksomheden har svaret
Brisbane to Melbourne in 2 days using Auspost courier !! Good tracking system and quality messaging from seller to buyer. Breakable plastic part made safe in plenty of bubble wrap. Part as adverti... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
My Auto Parts is the online auto parts store of one of Australia's largest importer of genuine, certified and quality aftermarket car parts. All our parts are brand new, in stock and in Australia.
Kontaktoplysninger
Brisbane, Australien
- info@myautoparts.com.au
- www.myautoparts.com.au
3,9
God
982 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 63 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The part I ordered was exactly what I…
The part I ordered was exactly what I needed but I had asked if the clips were with the part and was told no so I spent an extra $25 for clips that I didn’t need because the clips were with the part.
It would have been better if they communicated better.
Otherwise I am very happy with the part that I ordered
21. maj 2025
Besvarelse fra My Auto Parts
Hi Milton! We’re glad to hear that you received your order quickly and that you’re satisfied with your new car part! We apologise for the inconvenience regarding the screws/clips. Our customer service agent has confirmed that these parts are not included with the specific part you ordered. We value your feedback and will continue to strive for excellence. Please don’t hesitate to reach out via email at info@myautoparts.com.au if you have any further questions or concerns. Thank you so much and enjoy your new car part!
Great website, lots of parts in stock.
Great website, lots of parts in stock, easy to deal with, great customer service.
21. maj 2025
Besvarelse fra My Auto Parts
Thanks for the awesome review, Scott! We're thrilled you had a great experience with our website and customer service. Enjoy your new car part – we look forward to helping you again!
Great pricing and product
Great pricing and product, courier they used was a major disappointment but the company itself was very good.
17. april 2025
Besvarelse fra My Auto Parts
Thank you for your feedback! We hope you enjoyed your new car part! Until the next one! Cheers!
Besvarelse fra My Auto Parts
Thank you, Peter for this amazing review! We are glad that you have enjoyed our services! Enjoy your new car part! Until the next one! Cheers!
Besvarelse fra My Auto Parts
Awesome review from Shaun! Thanks Mate! Glad you have enjoyed our services! Enjoy your new car part! Until the next one! Cheers!
Good contact over the phone
Good contact over the phone, efficient, professional & friendly.
19. marts 2025
Besvarelse fra My Auto Parts
Thank you, Dalia for the great feedback! We appreciate you taking the time to write us this amazing review! Cheers! Enjoy your new car part! Until the next one!
Besvarelse fra My Auto Parts
Thank you for the 5-star review! Cheers mate! Enjoy your new car part!
Refund required
Payment for products was taken promptly on 20th March 2025 however when the product was not suitable after viewing it at pick and collect in Victoria we were told we would be provided with a refund. Nearly 3 weeks later and I am still waiting.
19. marts 2025
Besvarelse fra My Auto Parts
Dear Petra,
Thank you for bringing this to our attention. We sincerely apologise for the unacceptable delay in processing your refund following your return at our Victoria click and collect location. We understand your frustration, especially considering your prompt payment on March 20th, 2025.
We are currently investigating the cause of this extended delay to ensure it doesn't happen again. We recognise the importance of timely refunds and are committed to resolving this issue for you immediately.
We have now issued your refund and have sent you an email with the details. Please review the email for confirmation.
We acknowledge that the wait time you experienced is unacceptable. To ensure quicker assistance in the future, please don't hesitate to reach us directly at our customer support phone line, 1300 566 563.
Again, we sincerely apologise for the inconvenience this has caused you. We value your business and are dedicated to regaining your trust.
All the best,
My Auto Parts
Quality products
Quality products, cheaper then buying spare parts directly from the dealer. Quick delivery of goods.
18. marts 2025
Besvarelse fra My Auto Parts
Thank you so much for your awesome feedback, mate! Enjoy your new car part and until the next one! Cheers!
No response, hasn’t been delivered after nearly a month of waiting
I have been waiting nearly a month now for a part to arrive at my local warehouse so I can collect it. I’ve sent emails to them but have gotten no response, it said it was in stock and would be delivered 1-4 days. Hopefully this gets their attention so I can either get a refund or they decide to actually deliver the part.
14. marts 2025
Uopfordret anmeldelse
Besvarelse fra My Auto Parts
Hi Ryley,
We're very sorry to learn of your recent experience. We recognise that we didn't meet your expectations, and we sincerely apologise for any frustration this caused.
Your feedback is invaluable, and we're eager to understand the details and make things right. Please contact us at https://www.myautoparts.com.au/pages/contact so we can discuss this further and find a resolution together.
Thank you for bringing this to our attention.
The My Auto Parts Team
Besvarelse fra My Auto Parts
Legendary feedback! Seriously, thank you! Enjoy your new car part and until the next one! Cheers!
After three orders and three misses enough is enough
Three strikes, I've ordered 3 times from this site, for work and personal items and have had issues each time. It's a bit of a joke. Delays in picking / packing / dispatch and shipping is slow to say the least, could walk interstate to collect faster, little to no communication, I've always had to chase them for the parts / an answer, then answer is always the same automated BS, we apologies and are looking in to it blah blah blah. Then once again lucky to hear from them again unless I initiate.
Stock is not "on the shelf" or comes from multiple warehouses with different dispatch and transit times if your lucky they might mention this but don't count on it.
As a 20 year spares, warehouse and logistics veteran I would be ashamed and embarrassed to run things like these guys do.
Will stick to a couple of other spares sites that seem to make some sort of effort.
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra My Auto Parts
Hi Scott,
We sincerely apologise for the inconvenience this may have caused you. We completely understand your frustration. Apologies, there were unusual errors with the courier; the delivery of items is out of our hands once the parcel leaves the premises. We have started following up with the courier to review and not have this type of issue happen again. At My Auto Parts, we strive for accuracy and reliability, and we know we've let you down. We've processed a 100% full refund of your order. We want to assure you that we are taking steps to prevent this from happening again. If you have any further concerns, please reach out to us at info@myautoparts.com.au or 1300 566 563. We are here to listen and help.
Cheers!
My Auto Parts
Quick and professional service.
15. februar 2025
Besvarelse fra My Auto Parts
Thank you so much for your 5-star review! Enjoy your new car part! Until the next one! Cheers!
Besvarelse fra My Auto Parts
Thank you so much for your 5-star review! Much appreciated mate! Cheers and enjoy your new car part! Until the next one!
I'll keep purchasing from My Auto Parts.
Great price, very good quality Alternator, factory tested with results included with the product, you know it's going to work before installation, fast delivery.
16. februar 2025
Besvarelse fra My Auto Parts
Thanks a bunch for the 5 stars! Appreciate it, mate. Enjoy the new car part! Cheers!
Besvarelse fra My Auto Parts
We are delighted to receive your 5-star rating. Thank you for your support. Please enjoy your new car part! Cheers!
You have taken my money but no parts…
You have taken my money but no parts have been delivered this is not on please refund me my money
18. januar 2025
Besvarelse fra My Auto Parts
Hi Bert,
We're so sorry you had a negative experience. We've reached out to you via email and have also issued a full refund for your order. We had some temporary issues responding to all the customer questions and now we have 1300 566 563 number customers can call if they have any issues.
Thanks,
My Auto Parts
I bought alternator for prado 120
I bought alternator for prado 120. The price was very cheap compared to other suppliers. The average cost I was quoted by others was in excess of $400 but I paid to My Auto Parts $140 including delivery and it was delivered in one day.
19. januar 2025
Besvarelse fra My Auto Parts
Awesome 5-star review! Thank you mate! We are glad that you have enjoyed our services! Enjoy your new cart part! Cheers!
Ordered an ‘in stock’ item as shown…
Ordered an ‘in stock’ item as shown online (click and collect) . Now has been over 3 weeks with item not known where
18. januar 2025
No communication they have no idea of…
No communication they have no idea of where Warwick is just a joke don't use these Idiots
19. januar 2025
Besvarelse fra My Auto Parts
Hi Rory,
We're so sorry you had a negative experience. We've reached out to you via email and have also issued a full refund for your order. We had some temporary issues responding to all the customer questions and now we have 1300 566 563 number customers can call if they have any issues.
Thanks,
My Auto Parts
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.