Murdoch's Ranch & Home Supply Anmeldelser 

The salesperson was knowledgeable and friendly, but unfortunately that’s where the good experience ended.

I bought a smaller Stihl chainsaw because my larger felling saw is heavy, and I wanted something lightweight for limbing. They sold me the floor model and spent about 15 minutes registering the “warranty” and testing the saw. That registration has also resulted in 1–2 Stihl marketing emails a day.

About a week later, I used the saw for roughly an hour. The chain started randomly losing traction while cutting limbs and seemed to alternate between being tight and excessively loose. I loosened the bar/chain cover to inspect it, and when I removed the cover, a small metal pin fell out. The pin appeared to connect the bar to the PLASTIC chain tensioner. I guess making this critical part out of plastic saved a few grams of weight.

I sent the saw back to the store with my son to see if they could fix it. They called and told me it would NOT be covered under warranty because the plastic piece holding the metal pin had most likely broken due to “misuse.” No amount of discussion could convince them that a nearly new saw—with about an hour of use, which they had sold as a floor model—might simply have a defective part. Instead, they told me I would have to buy the replacement part.

I called Stihl directly. Stihl apparently disagreed with their assessment and sent me the replacement part at no charge.

They were nice and helpful when making the sale, but when it came time to stand behind the product they sold me, the experience was completely different. I’ll make the trip across town or go to Northern Tool from now on rather than deal with this again.

I've been spending my money buying things I like in the Sporting good department since 2016. I have had exceptional service by guys like Stan. James. Dean. Frank. Dave and Derek. Today I was there looking to get some things that were locked up and asked for help. The guy working looked at me and walked away. He was not helping anyone else. I finally got him to come over and he said he heard me. I asked him why he ignored me since he said he heard me and he said something kinda smart smartassish. I then asked to pay for them and he insisted I go up front. I forgot his name, but won't forget how he treated me. A couple of days ago I was there to pick up an item and he was too busy to ask me if I needed help so I came in a day later when I knew someone would be there to help me. The new guys in Sporting goods are not customer service oriented and possibly not very knowledgeable about firearms. Please find better people like Frank and James. If these yahoos are as good as it gets I will end my ten year streak and shop elsewhere. ​

I purchased a jacket online 6 days ago, received confirmation and my credit card was charged. today I contacted customer service as I hadn't received shipping info after almost a week. I was advised that they were out of the item I ordered and they would cancel my order. It is highly unethical to not proactively contact customers whose order will not be fulfilled and to hold their payment until the customer reaches out.

I am highly disappointed with this company. It has been 11 months since this link went live, and they still haven't cleared my payment. They are continuously getting all the benefits and SEO value from my work, yet they refuse to pay me.
It is completely unethical to profit from someone's work for nearly a year without paying them. Release my pending payment immediately!

Bought from a sale advertised online, they refunded days later citing low inventory. Searched online, others same experience on the sale (tools). They never filled any orders. It was simple bait and switch to farm people’s personal and CC info and get traffic to their site to buy other stuff

They do not honor honor their advertised priced. Ordered DeWalt Tough series Jacks, advertised buy one, get one. Ordered very early in the morning the first day. Payment was taken from Credit Card, recieved order confirmation / order number.

Two days later order cancelled, this is the the second time they've shown in stock items online but cancelled because they say it is out of stock.

Find it unfathomable that in at this point they have such an antiquated inventory system and poor sytem for removing items from inventory as they are purchased online.

Even though I read other trust pilot reviews, I thought, hey these are boots and the price is great, why not try it anyway?

I did and I regret doing so.
The boots arrived timely and tracked, which was nice, BUT they arrived damaged right out of the box.
They had mulitple black smudges/color run (they are black and white leather Justin boots).
I was so disgusted that I immediately started a return request with customer service. They approved the return.
I sent them back. I didn't want to bother doing an exchange since there didn't feel like a guarantee that I would get an undamgaged pair next time.

Despite the representative that I spoke to telling me that I would not be charged a restocking fee, I still was! That's such poor service in my opinion that I will never shop there again.

Went to the closest Murdoch's (45 min. drive) after getting my emailed add today , it said buy the heritage 92 lever action Reg $359.99 and get the Heritage Rough Rider 22 lr free. I get there and they say the rifle is $699.00 and they don't have the 22. I look in the show case and there are two right there (same price as advertised) they said those were not the same , one had wood grips and the other had a 2" longer barrel . I got them to honor the rifle price but no compensation for the pistol , i called corporate and they said there was nothing they could do. This is the second time i have had problems with them honoring their advertisements , I think i will block their adds and not shop there any more!!!

I ordered a jacket that was delivered by Fedex but stolen by a porch pirate. I noted that Murdoch's does not ship their parcels with shipping confirmation including my own. When I inquired all they could say was this was their company policy to avoid too many parcels being returned to them (from not being able to be delivered) and offered no help or remedy. I'm now out $140 for a coat that was stolen from my front door. DO NOT shop with this company.

I ordered 7 items from this company. It turned out that they never had the 2 items I really needed even though one of them just went on sale (???). I got an e-mail saying 2 items were canceled but nothing showed in e-mail what they were. I had to wait to via chat for like 15 minutes to find out what they were. Then... when the other items were shipped, they ended up charging me for the canceled items!!! Had to go on chat again to get my money back for those 2 items. Even though employees are nice via chat, they are very slow in answering your question or concern. The internet side of the company seems to be extremely poorly run. Physical store is probably nice, employees were professional, but internet shopping experience was disastrous and disappointing :(

Ordered and paid for 1 ton of cattle cubes on the 17th of July and was told that they would be delivered on the 22nd and that the store would hold them with my name on them for pick up on the 24th. Drove 80 miles to pick them up today (24th) and was told they had none in stock but a load is to be delivered after 3PM today. That was 9:30 am. Was told they would call me when product was in and I could come back to pick them up. That entailed a 5 hr wait or an additional 160 miles to return for the cubes. No other solutions were offered to resolve the issue. After a bit of silence, I asked for a refund. Be assured that with that type of service, I will question my willingness to return as I have several other options that provide good service.

Today after a mandatory 24 hour mandatory wait time by the sales clerk, i was able to pick up my order, simply because he didn't want to take the time to fill out the ATF transfer form because i didn't purchase my pistol form murdoch's and had it shipped to them (very unprofessional) I was assisted today by two very polite and helpful sales clerks whom took the very simple short steps to fill out the necessary paperwork and further assist in selling me the proper ammo.

I made the mistake of going here buy ammo and mags for a new riffle I just purchased. I just bought a 6.5 rifle to go hunting with and went to Murdock as I had been buying quite a bit of products for my ranch from. I went to the gun department and looked at their selection and found the 6.5 boxes of ammo. They had about 20 brands. I picked 4 of the mid range priced and paid a whopping 200.00 for it and speaking with the salesman got 4 mags as well. Well I got home and went to set things up and nothing fit. I went online and found they make two sizes of 6.5 . Wth ?. Ok. Well mine is apparently what they called a grendal. Which is supposedly a shorter round than creedmore. Now creedmore is all they had so I had no clue… the sales man didn’t say a thing . But they won’t take the sealed boxes back at all. I walk in with my riffle in its carry case on my back and my bag of ammo and mags with the receipt in it and go to the first register to check in, Right away I’m suddenly being treated like a leper ..
I’m stuck there for 15 minutes I’ll never get back … until some one from the gun department shows up. I’m then told they won’t take the ammo back… it’s printed on the receipt. Well if they had a sign up saying that I wouldn’t have purchased a dang thing , as I have brought back defective and wrong sized shells at other stores with no issues, So from now on no more money for Murdocks I’m taking all my Bussiness elsewhere and I recommend everyone to do the same