Just had fibre installed and transfered from one provider to Zen. The MS3 technician couldnt do enough. He fulfilled all of his words when selling the product to me. At last true customer service!... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Notifications before arriving and a quick call to say they were en route. Completed the work quickly without any fuss and cleaned up after themselves too. Checked where we wanted the box installed etc... Se mere
Virksomheden har svaret
Telephoned my service provider and literally 15 minutes later an engineer was at my door. Zoe was very pleasant and bubbly, very polite. She very quickly identified the problem and took the time... Se mere
Virksomheden har svaret
The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and b... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Kontaktoplysninger
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, Storbritannien
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Alex from MS3 was excellent in service…
Alex from MS3 was excellent in service provision and explained everything.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi Shane,
Thank you for leaving us a 5* review,
We are pleased to hear Alex was excellent and explained everything,
We will be sure to pass on your feedback!
Kind regards,
Team MS3💜
Great Job
Your team arrived promptly and carried out the installation quickly and very professionally, answering my many questions patiently. You really cannot see where the cable has been laid. Great job, thank you
2. april 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi Graham!
Thank you for leaving us a lovely 5 star review!
It sounds like you had a great experience, this is what we like to hear from our customers.
Thanks again for your feedback, and we hope you enjoy your new connection!
Kind regards,
Team MS3💜
James was friendly and professional
James was friendly and professional, he was timely and efficient
1. april 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi Stuart,
Thank you for taking the time to leave us a 4* Review.
We are pleased to hear James was friendly and professional and the job was completed in a timely and efficient manner.
We will be sure to pass on your feedback.
Kind regards,
Team MS3 💜
James was very efficient
James was very efficient. Diagnosed and fixed very quickly. Communicated all the time.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi Mr. Foster,
Thank you for sharing your experience! We’re really pleased to hear that James was efficient in diagnosing and resolving the issue, and that he kept you informed throughout the visit.
We understand it’s never ideal when your connection drops, but it’s great to know our team were able to respond quickly and get things back up and running for you.
Thank you again for your review, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
Besvarelse fra MS3 Networks
Hi Corinna,
Thank you for leaving us a 5* review! We're pleased to hear you were happy with the service.
Kind regards,
Team MS3 💜
Outstanding work from the engineer 10/10
Outstanding work from the engineer, Talked me through the installment procedure, Was clean and tidy throughout, And was also polite at all times, 5 ***** 10/10
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi there Andy,
Thank you for leaving a fantastic review! We’re delighted to hear that our engineer provided such outstanding service, talking you through the installation process and completing the work in a clean, tidy and professional manner.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Fast response time
From my phone call ending with customer service the engineering was knocking at my door 43 minutes later. I was expecting a couple of days
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi James,
Thank you for a 5* review! We’re really pleased to hear that our team were able to respond so quickly and get an engineer out to you much sooner than expected. Getting our customers online is very important to us, so it's great to see we were able to deliver.
Thank you again!
Kind regards,
Team MS3 💜
Zoe came to fix my connection after my…
Zoe came to fix my connection after my dog chewed it. She was great! Very pleasant, very efficient no complaints at all.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi there,
Thank you for leaving us a great review! We’re really pleased to hear that Zoe was able to get everything sorted for you and that you found her pleasant and efficient during the visit. It's good to know that when things go wrong sometimes, we are able to assist promptly! We’ll be sure to pass your kind feedback on to Zoe.
Thank you again, and we hope you're enjoying your connection once more!
Kind regards
Team MS3 💜
Good company
Easy to contact, fast installation if needed, quick and reliable will turn up early or on time for installation. Would definitely recommended
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi Kelly,
Thank you for leaving us a brilliant 5* review! We’re really pleased to hear you found us easy to contact and that the installation was carried out quickly and reliably. We're glad to hear the team arrived on time and delivered a smooth experience.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
No one at home
James arrived to check the outside connections as no one was home today and we had no internet. I left work early and luckily he was sat in his van, i spoke to him and he came into the house to help restore my connection as i have a lifeline fitted, he was amazing and got me connected to the internet
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi Mandy,
Thank you for your wonderful feedback! We’re really pleased to hear that James was able to assist and get your connection restored, especially given how important your service is.
It’s great to know he went the extra mile to help when you arrived home, that's the level of service we aim to deliver every day. We'll be sure to pass along your kind words to him.
We really appreciate you taking the time to share your experience, and hope you're enjoying your connection once more.
Kind regards,
Team MS3 💜
Thank you!
Our internet cut out Friday afternoon (which as someone who works from home was a pain) however all the call staff on the Friday were friendly and helpful and they booked for someone to come out Monday morning (his name was James) he fixed the issue, explained what it was and was really helpful! Thank you!
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi Jimmy,
Thank you for taking the time to leave a review, we really appreciate it. We’re sorry to hear about the loss of service on Friday and appreciate how disruptive that can be, especially when working from home.
We’re really pleased to hear that our team were able to support you and arrange a prompt visit, and that James was able to resolve the issue and clearly explain what had happened. We’ll be sure to pass your kind feedback on to him.
Thank you again for sharing experience, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
Great service from Zoe
Great service from Zoe who installed our fibre line this morning. Efficient and proactive, knowledgeable about the system and install. Respectful to the property a very neat work on the wiring. Thank you for your great work and making the installation experience simple and easy. Take care.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi Ben,
Thank you for taking the time to leave us a lovely 5* review!
We're very happy to hear that Zoe was efficient, knowledgeable and proactive during her visit this morning. We're also pleased to know she was respectful in your home, and kept it nice and tidy. It's good to hear you found the experience simple and easy, that's what we aim for with all our customers.
Thank you again, and we hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Great service from Sam and the…
Great service from Sam and the gentleman who installed the router
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi there Chrissy,
What a great review, thanks for taking the time to share your experience!
We're so pleased to hear you were happy with the service from Sam, and the engineer who completed the install. That's what we love to hear.
Kind regards,
Team MS3 💜
Complained about the lack of care when…
Complained about the lack of care when installing. I don’t have my router yet?
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, a member of our support team will reach out via email, we also require formal complaints to be sent over in writing.
In regards to your router, MS3 do not provide your router, this comes in in the post directly from your service provider, I would advise you to contact them for more tracking information.
Kind regards,
Team MS3
💜
Alex was my engineer today and was…
Alex was my engineer today and was quick and great. couldn’t ask for more
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi Daniel,
Thank you for taking the time to leave us a 5* review! We really appreciate it.
We're happy to hear that Alex was speedy and efficient in getting your broadband installed, we wouldn't expect anything less. We'll be sure to pass along your kind words to Alex.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
Sam Boughen dealt with everything very smooth…
Sam dealt with everything very smooth transfer
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi there Michael,
Thank you for leaving us a 5* review! We're happy to see that you were happy with the service from Sam, and that he got you transferred without any fuss. That's what we like to see.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Kev is who did all our setting up with…
Kev is who did all our setting up with Zen . Everything was straight forward . Engineers came today to fit the router and everything has been great and efficient . Would highly recommend kev , he even checked up today to ensure all was running smoothly . Thankyou
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi there Nicola,
Thank you for taking the time to leave us a great review! We're really happy to hear that everything was straightforward from your initial conversations with Neil through to installation. It's brilliant to know that Kev provided such great support and even followed up afterwards to ensure you were happy and up and running. We'll be sure to pass your kind words along to him.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
Shambles
The sales guy I spoke to originally was good and polite. But then everything after that went rapidly downhill, appointment to connect the internet the first time was a shambles, then the second attempt I was told they need to move the connection in the street, all this despite me taking a morning off work. 3rd visit some bloke just rocked up at the door whilst my partner was in the shower, no appointment, no confirmed time, “yeh we don’t need to move it now, we’ll do the work right now”. Great, I then needed to spend 30 mins on the phone with ZEN because it wasn’t actually left in a working condition. Raised a complaint, nobody was bothered, tried to charge me £108 for a failed visit! Nothing mentioned about me taking time off work in the second visit, and them being “unable” to do the work… when they obviously could’ve done.
If you live in Hull, AVOID! just stay with KCOM service is miles better and they’re more competitive in price now they have competition. I wish I’d just stayed with them, the internet is no better just the same as it was.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, one of our representatives will be in touch to gather more information so that we can ensure this does not happen again in the future.
Kind regards,
Team MS3
💜
Thank you
After a very quick chat. Sam was able to get me Ready to switch provider. Installation and set up was very easy and everything happened when it was suppose to.
Sam was very informative about what it was he was selling and kept me upto date every step of the way.
Thank you for everything
Susie
Susie
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi Susie,
What a lovely review, thank you for taking the time to share your experience. We're happy to hear that Sam was able to get everything set up quickly and made the switching process a smooth one.
It's great to know he kept you informed along the order journey, and that the installation went ahead as expected. We'll be sure to pass along your kind words to Sam.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Great customer service
Great customer service from Sam at MS3
He got me a cheaper deal with the same network provider and supported with the switch 🌟 thank you!
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra MS3 Networks
Hi there Caroline,
Thank you so much for the 5* review! We really appreciate it.
We're thrilled to see that Sam was able to get you a better value deal and assisted through the switch process, that's the level of customer service we like to see.
Thank you again for the kind words, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.