Banner for Mr Tyre Ltd - Newcastle under Lyme

Mr Tyre Ltd - Newcastle under Lyme Anmeldelser 

640
•
TrustScore 5 ud af 5

4,8

89-91 Liverpool Rd, ST5 2AY Newcastle under Lyme, England, GB

•

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Needed an honest opinion on my tyres after being told elsewhere my tyres needed replacing, the staff were fantastic took the time to look and gave me an estimate on how much life was left in the tyres... Se mere

Bedømt til 5 ud af 5 stjerner

Just had to make an impromptu visit for tyres following MOT. Called to Newcastle-under-Lyme branch Gave Mr Tyres a call, asked about my specific requirement told to call up. Fantastic service, h... Se mere

Bedømt til 5 ud af 5 stjerner

Only booked yesterday to have 2 tyres fitted, also asked once got there to have tracking done. Great service and friendly will be going back

Bedømt til 5 ud af 5 stjerner

Perfect SUV tyre and wheel swap on my VW Touareg this wet and windy Friday afternoon - zero waiting with the guys on it as soon as I arrived. An excellent job and great customer service - even helped... Se mere


Virksomhedsoplysninger

  1. Dækbutik
  2. også i
  3. Automekaniker
  4. Hjulindstillingsservice
  5. Olieskift
  6. Privatchauffør
  7. Synshal

Skrevet af virksomheden

With 40+ branches across Central England, Mr Tyre provide a friendly service for your auto needs. Whether it's fast fitting of tyres, MOT tests & servicing or batteries, brakes and clutches, we're open 6 days a week offering competitive prices.

Our promise to you

Skrevet af virksomheden

Quality customer service
Established in 1971, Mr. Tyre are now one of Central England’s leading autocentres, always bringing our expertise and friendly service to every customer. Across all of our 40+ branches, you can expect the highest level of customer service.
Honest advice
You can trust us to always offer honest advice and the best value for money without ever compromising on quality. We strive to be at the top of our game as an autocentre, including keeping up with automative technology. Our expert ​mechanics are happy to help with any repairs, testing or inspections.

Your local tyre expert

We supply premium tyres and offer professional tyre fitting

Mr Tyre has a ‘No Hidden Extras’ policy, meaning all our tyre prices include VAT, fitting, wheel balance, and old tyre disposal charges. Search For Tyres

Kontaktoplysninger

  • 89-91 Liverpool Rd, ST5 2AY, Newcastle under Lyme, England, Storbritannien

  • 441782710848

4,8

Fremragende

TrustScore 5 ud af 5

640 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(640)

9.583 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

4 new tyres and tracking.

4 new tyres and tracking.

Damaged 1 of my freshly refurbished wheels which will now need to be redone.
Also steering wheel doesn't sit straight.

Poor!

1. marts 2025
Mr Tyre Ltd - Newcastle under Lyme-logo

Besvarelse fra Mr Tyre Ltd - Newcastle under Lyme

Dear Mr Stewart,

Unfortunately, one of your wheels was marked when we fitted the tyres on Saturday. As we are an honest company, our manager informed you of this straight away and gave you options in regards to us resolving the issue. You decided at the time to have the wheel alignment carried out free of charge and a 10% discount off the original quoted price as a satisfactory resolution.

If you are alleging the steering wheel doesn't sit straight, kindly return to the depot so it can be checked and hopefully rectified.

Kind regards,
Ian
Mr Tyre Ltd

Bedømt til 1 ud af 5 stjerner

Absolutely awful company!

Absolutely awful company!
Can't carry out an mot properly!
Fails things that are perfectly fine and doesn't notice major things like a crack alloy, low oil or oil leak.
Absolutely rude customer service!
Would definitely avoid at all cost!

18. januar 2025
Uopfordret anmeldelse
Mr Tyre Ltd - Newcastle under Lyme-logo

Besvarelse fra Mr Tyre Ltd - Newcastle under Lyme

Dear Customer,

We are not surprised you have now gone down this route, seeing as you contacted us with a complaint which was full of inconsistencies and factually incorrect information. We are a reputable company and it is unreasonable to portion blame and cost to work that was required or you allege is required when we have simply carried out a MOT test to the correct standard as laid down by the DVSA.

Kind regards,
Ian
Mr Tyre Ltd

Bedømt til 5 ud af 5 stjerner

Used in the past after booking with…

Used in the past after booking with black circle. This time phoned late to check a slow puncture told not an issue if I could get there before half 12 got there took the wheel off and told it was worth repairing...could find the leaknso stripped the wheel fitted a new valve and told keep an eye on it...no charge...Thanks guys

18. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Superb Service

Called in after getting a punctured tyre (my own stupid fault) to get a replacement. Even though they were having system problems at the time they contacted another branch to get prices and replaced the tyre while I waited.
Excellent service, highly recommended.

16. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great customer service.

I made the booking online for tyres to be changed on my car but the garage did ring to inform me they didn't have the stock of the tyres I chose so offered a different tyre for the price quoted very happy, great customer service only place I would go for my tyres.

2. januar 2025
Bedømt til 5 ud af 5 stjerner

Great team of lads

Car booked in for mot , failed unfortunately, rebooted the following day on there last day of the year , work completed at a fair price, was kept updated throughout the process.. definitely recommend Mr Tyre

30. december 2024
Bedømt til 5 ud af 5 stjerner

Fantastic service from Paul

Tyres fitted and alignment all done at a good price

Had to call the branch back about 10 minutes after leaving as I heard a noise from the wheels, Paul from the Newcastle branch drove out to me and took a look, turns out a large stone had got stuck in my brakes, he sorted the problem and didn’t charge anything, overall fantastic service.

30. december 2024
Bedømt til 3 ud af 5 stjerner

DECENT SERVICE

SWIFT SERVICE BUT NEEDED NEW TYRES WHICH THEY QUOTED ME A PRICE FOR AND AFTER LOOKING MYSELF COULD GET THEM MUCH CHEAPER !
REACTION WAS OH I CAN’T MATCH THAT PRICE - BUT THEN MORE THAN MATCHED THE PRICE FROM ELSEWHERE AND ALSO CHEAPER THAN YOUR OWN WEBSITE !!
DON’T ACCEPT THE PRICE THEY GIVE YOU - ESPECIALLY WHEN YOU ARE A WOMAN AND THEY THINK YOU ARE STUPID !!

20. december 2024
Mr Tyre Ltd - Newcastle under Lyme-logo

Besvarelse fra Mr Tyre Ltd - Newcastle under Lyme

Hello Customer,

Thank you for taking the time to leave your comments.

Unfortunately, we cannot see the specific details of what you had been quoted for. However, we do provide very competitive prices that are routinely adjusted to represent good value for money. Where possible, we're happy to match or beat other prices, but this is not always feasible, and prices vary depending on the size and pattern required or requested.

We treat all customers in a respectful and honest manner, as would be expected from any reputable modern business. Our staff are here to help everyone, and it's unfortunate that you have taken a negative view on this occasion, though you have kindly remarked on the swift service.

We hope that you appreciate the sincerity of our response and that you'll visit us again in the future, where we're sure your view will improve as you see that our staff work hard to deliver a great service.

Kind regards,
James
Mr Tyre Ltd - Customer Service Team

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