Be Aware
I bought an Audi convertible from MotorLeague Ltd in mid February. Within a week the car had internal flooding due to a blocked drain and water build up inside the body of the car which although this can easy fix in itself it caused immediate serious damage.
I’d experienced Motor League as friendly and professional when buying the car so I was expecting the same when letting them know that such a major thing had happened.
Unfortunately, that’s not my experience.
Motor League offered to have the car valeted once I’d had the drains unblocked… completely missing the point that the water ingress had already done much more damage than could be sorted with a valet. They also said that because I’d driven the car about 600 miles in that week it was clearly fit for purpose… again completely missing the point that the problem isn’t one found out through driving but through weather/rain.
I had as much of the water hoovered from the carpets and from the body of the car where it was trapped to stop the problem getting any worse, however, the speakers had already stopped working.
I was advised by Audi that the problem is serious and doesn't just happen. It occurs over a period of time. Also as the electrics for the car run underneath the seats, this means that the seats and carpets need to be taken out, the car dried out and only then can full assessment of the damage be made… and yes, speakers not working were an indicator of water damage.
I asked for a full refund as advised by Citizens Advice inaccordance with Consumer Rights 2015 and The Consumer Contracts Regulations 2013.
Suddenly there were Motor League terms and conditions (of which I’d never received or ever have received a copy of), no one would speak to me, a 5 week long silence and now an email accusing me of planning to damage the car and get a refund from the beginning. Eh?
It’s now been nearly 10 weeks since I bought the car, and over 8 weeks since I’ve had any transport. I live in a rural area and so having no car is seriously impacting my life.
In the meantime I’ve had to pay £280 for a report which was completely unnecessary as I’d already got the info for free from a very helpful Audi dealership. I’ve had to pay over £100 to get the car recovered to my home after said report. I’ve got my dream car sitting on the drive with at least £3.5k of damage due to flooding, I’m still paying my TAX and insurance of course and I got to drive it for a week before all this happened.
I’ve never written a negative review about anyone or any service before and I will happily edit or add to this review if and when things get sorted properly but in the meantime, I’m having a horrible time. It’s incredibly stressful and time consuming to be spending so much time talking to Citizens Advice, Auto Trader, Audi, Solicitors etc all of which are telling me that what I am asking for is well within my rights but Motor League are refusing to acknowledge them.
I’ve not asked for any compensation or payment towards a hire car etc (yet)…. I have simply asked for my money back and the car to be picked up. Instead I’ve been accused, ignored, patronised and massively inconvenienced. What I really wanted AND PAID for … a lovely, well looked after, new (to me) car has turned into a stressful and expensive nightmare.
Unfortunately this is now getting very serious.
My advice…. Go elsewhere… maybe to a company that’s more established (I wish I’d checked companies house), sends T&C’s, is a member of the Motoring Ombudsman, has good reviews for when things go wrong not just when they go right and honours basic consumer rights.
24. april 2024
Uopfordret anmeldelse