Motor Fuel Group Anmeldelser 

Unfortunately you can’t put lower than one star … wish I’d read the repeated story in their reviews before attending ….
Ripped off at their car wash, paid £10 for platinum wash, hardly any foam , 2 short rinses and my Car is still visibly dirty , wheel trims still dirty , windscreen hardly clean at all, cobweb still on side mirror , bird dropping hardly even removed ….. customer care is absolutely appalling … even with photographic evidence their only response is that the car wash is working perfectly fine and they only make reference to the bird droppings and not the rest of the car still being and quote from their response; “We have now reviewed your concern with the site team. As part of the investigation, the team has advised that pigeon/bird droppings were visible on the bonnet before the car wash was used.” 🤣🤣🤣🤣🤣🤣🤣🤣 …. OMG wasn’t that the point of using a car wash 🤣🤣🤣🤣 I didn’t realise your car should be clean before using a car wash !!!! 🤣 I’m sure they missed out the cobweb was there before the carwash was used aswel 🤦🏽‍♀️ and I thought I was dumb for using their facility
I think that quote says it all really, they do not care they are not providing the service you are paying for, only taking your money for pointless service and there’s nothing you can do about it ….. avoid this company at all costs or it’s your pocket they are robbing in broad daylight. Best choice for my car from now on just pay a couple of pound more and a few extra minutes for a handwash, at least if they don’t clean it properly they will correct it or clean it again at no extra cost … lesson learned

Morrisons, Alderstone Rd, Livingston EH54 6GH
I bought fuel last night. My receipt shows I paid £26.65 for 16.46 litres @ £1.619 per litre.
This is 25p too much.
Just before I scanned my credit card, the guy on the counter pressed a button to do with a charity donation request. I thought he was clearing the message, but it seems he was agreeing to me paying even though I wasn't asked, and would have refused.
I'm pissed off at this.

Do not waste your money..
Paid £10 for top carwash totally missed back arch and rear screen took images and contacted customer services by email no response.
Go to a hand car wash instead.

Without doubt the most disgusting and disgraceful company I've ever dealt with, no star review and absolutely appalling customer care and service...thieves. Having paid for a car wash which did not work I asked for a refund only to be told there was nothing wrong with the car wash after their so called investigation, clearly I provided a bill but it would seem appropriate to them to insinuate customers lie. Never again would I use a Morrisons car wash or any other products by these thieves.

A problem with a petrol station payment was resolved satisfactorily.

I went car wash the area was clean also customer service very friendly
Thank you

There are 3 jet washers at Morrison's in Canterbury and none have been working on 2 separate visits this week

Had an issue with the Morrisons in Redruth as the cashier refused me my free can of monster. Complained to MFG and they had contacted Morrisons, who contacted the cashier and explained the situation, arranged training and then MFG sent me a £5 gift token. All this was sorted in 1 day. Excellent customer service

- Zero stars given if possible. My daughter was travelling home with her husband from a doctors appointment as she is really unwell with a kidney infection, and pregnant. Your station at the Barnetby Interchange - FS558 . DN20 0PA. They had to stop because she was so ill and her husband asked if they could have access for the toilet as she was ill . There is a toilet advertised on your website. They were met with a resounding no. Even when asked once again . The assistant in there was late 20’s/30’s, dark hair and square glasses . He just stood and watched them. This was on 28/7/26 at around 11pm . She was in agony and she still had almost an hour before she arrived home. I found out about this last night and I was disgusted. I looked on line and so many people have been treated disgustingly at this petrol station. I rang BP, they said they are a franchise, the company is MOTOR FUEL. I have rang them twice and been told that someone will get back to me. Silence. What an appalling way to treat people and to run a business. I see why there are so many complaints. You should train your staff better. Avoid at all costs

Kettering morrisons petrol station.
Gotta say when it mattered customer services stood up.
Long story short card payment didn't go through when bought fuel and a lottery ticket.
Realised about a week later when came up in banking app as declined.
Went back and paid next time in town.
All OK as far as I was concerned.
Then came letter saying had made off without paying. Notice to prosecute.
Rang up. Talked to a real person. Listened. Understood.
All sorted by Monday.
While k wouldn't wish the situation on anyone customer services really did their bit and addressed it.
100%

Went to use the screenwash in their forecourt in Waddon, Croydon. I paid £2.00 and received 0.50p credit on the machine. I paid £2.00 a further two times to see if it would work and each time only got 0.50p so it went up to £1.50 credit, allowing me to use the machine. I then went to use the screenwash, it had a 30 second countdown and while pulling the trigger on the nozzle nothing came out. The countdown ended and the machine reset. I contact them for a refund that I have yet to receive, they are trying to drag their feet by getting me to provide bank statements more than once, and to prove the transaction went through... they're on my bank statement!

Absolutely shocking experience. I paid across two brand-new jet wash machines. Both took my money, froze, and completely failed to work—not a single drop of water came out.

When I contacted customer service, they just lazily brushed me off, claiming "no faults were found" without even asking to see the video evidence of the failure I offered to provide. They are refusing to issue a refund.

This company is happy to take your money for services they don't deliver and then accuse you of lying when you ask for a refund. Absolutely disgraceful customer service. Avoid this site at all costs!

It looks like MFG are investigating heavily in AV chargers which you would think is a good thing. Unfortunately my experience has been that the charge frequency does not start and you are left frustrated wondering where you will find your next charge.

I’m very disappointed with my recent experience using this car wash. I paid £10 for a wash, but my car was still left with visible dirt, cobwebs and marks immediately afterwards.

I contacted customer services and provided photographs showing the condition of the vehicle after the wash. Their response was that the machine was operating correctly and no fault had been identified, so they would not offer a refund or a replacement wash.

My complaint was never that the machine failed to run — it was that the wash did not clean the car to a reasonable standard. A car wash can complete its cycle, but if the vehicle is still visibly dirty afterwards, I do not feel that the service has delivered what was paid for.

What has disappointed me most is the way the complaint was handled. I do not feel that my concerns about the quality of the wash were properly addressed, and no goodwill gesture was offered despite the poor result.

I am leaving this review so that other customers can make an informed decision based on my experience.

The toilet facilities at stonebridge service station nevilles X Bank durham are a disgrace filthy & unhygienic I used to work there about 15 years ago & we were always told we had the cleanest toilets in a service station this shouldn't happen in a public facility

Charging stations do not work, sometimes they don't work at all and sometimes they take your money and still do t work. Their customer service is as useful as the charging station.

No shampoo and no wax available despite paying for both options £6 The jet wash did not provide the service advertised. Poor maintenance and a waste of money. Very disappointed.
Waiting refound money

Almost never works first time and preauthorises your card for £45 every time, why do u not charge people when the car actually starts charging? Its time electric charging was made easier like filling up fuel and not getting ripped off.

Awful. Contaminated fuel cause my car to breakdown and suffer damages in excess of £300. Motor Fuel Group refused any responsibility and ceased communication.

I paid £8 to use a Motor Fuel Group jet wash through four £2 card payments. The machine had no shampoo, making it impossible to wash my vehicle.

Although Motor Fuel Group had no difficulty taking my money, obtaining a refund for a service that was not provided has been unnecessarily difficult. I was given incorrect information about how to request a refund, and the machine should have been taken out of service once the fault was identified.

I have provided evidence of the four transactions totalling £8, and there is no dispute that the advertised service could not be delivered. Despite this, I have had to spend time repeatedly chasing a refund.

This experience reflects poor equipment management, poor customer service, and a lack of accountability. A simple refund for a failed service should not require this level of effort from a customer.