I contacted Morphy Richards customer support with a complex query, At first I only got an AI response which didn't help, but when I asked if I could actually be put in contact with a real person, a re... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I contacted the Customer Support Team falling the failure of my steam iron. The support provided was quick and efficient. The information I was asked to provide was straight forward to support my clai... Se mere
It’s very bad company.i give it a negative rating… because I bought a morphy Richard steam iron in nov.2025… I used but in 3 months it has stop working …. But company give a warranty for 2 years…..I c... Se mere
Just great, Jack on Customer Service was so helpful and guided us with checking our appliance re de-scale, unfortunately product was faulty and he arranged a replacement so quickly. He was just great... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktoplysninger
, , , Storbritannien
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
Fremragende
4 t anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
I couldn't be happier with the response I got from Morphy Richards with regard to my faulty item.
They were polite and really helpful in the process of me getting a replacement.
I would certainly be inclined to buy items from this company in the future.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you so much for your kind words! 😊 We’re delighted to hear that our team was able to help and make the replacement process smooth for you. It’s great to know you’d consider purchasing from us again, we really appreciate your support!
Spare Part
Company was out of stock for the part I needed but immediately emailed with suggestions as to where I might be able to get it. The first place I tried had one in stock, great service from Morphy Richards.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
While we’re sorry we didn’t have the part in stock, we’re really pleased to hear that our team was able to quickly point you in the right direction and even better that you were able to find it straight away. That’s exactly the kind of support we aim to provide.
We truly appreciate your kind words and your support of Morphy Richards. If you ever need anything else, we’re always here to help!
I received very clear and thoughtful…
I received very clear and thoughtful support when I reached out to the team. They guided me through each step and ultimately resolved the issue I was facing. I couldn’t be any happier. Thank you Jessica and Alex !
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
We’re absolutely delighted to hear that you found our support clear and thoughtful, and that we were able to guide you through each step to get everything resolved.
I’ll be sure to pass your kind words on to Jessica and Alex, they’ll be thrilled to know they made such a positive impact on your experience.
If you ever need anything else, we’re always here to help!
Prefer to speak in person
I am in my late 60s and not tech savvy
My dealings were all done by email. Although eventually all sorted taking photos and video and attaching to email I did not find easy. Would prefer to speak to someone.
Taking a video of an iron not working!!!
Even when email sent I had to ring again (not same person) to check all ok. Then told 3-5 working days for email to be dealt with!!
Thankfully iron now replaced.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you for your feedback. We’re glad your iron has now been replaced. Looking back at your case, you reported the issue on Monday, and by Wednesday a replacement was already on its way. Every email you sent was replied to within 24 hours. While we understand that emailing photos and videos might not be easy, it’s the fastest way to get replacements processed, much quicker than waiting for documents by post. We appreciate you taking the time to share your experience and hope you’re happy with your new iron.
Very Helpful
The Customer Service was very understanding and helpful with constructive instruction re: the problem I had experienced with my Soup Maker which was several years old. They offered me a discount with free delivery if I chose to replace it!
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you for sharing your experience 🤩 We’re delighted to hear that our team could provide helpful guidance and make the replacement process easy for you. It’s always our goal to turn any issue into a positive experience, and we’re glad you found the solution valuable. We really appreciate your support and hope you enjoy your new Soup Maker 😊.
Excellent Customer service
Excellent Customer service
Love the products, and it is always disapointing if they go wrong or break but just had a great experience in getting a replacement without any hassle.
Claire was very professional and a courteous. It made the experience of dealing with customer services a pleasure. Great job!
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you so much for your kind words and for taking the time to leave this review 🤩 We’re thrilled to hear that Claire was able to make your experience smooth and hassle-free. While it’s never nice when a product goes wrong, we’re glad we could turn it around and provide a positive experience. Your feedback means a lot to us, and we’ll be sure to pass on your praise to Claire. Thanks again for choosing Morphy Richards 😊.
The basic design looks logical at…
3 Tier Steamer
The basic design looks logical at first. The first problem is identifying the individual sections. We eventually found that each section base is marked on the green lugs top middle and bottom. These are difficult to read unless viewed in bright light. The largest section is at the top and the smallest is at the bottom! The clear plastic pieces (3 different sizes were difficult to identify. We eventually saw that they are printed in a tiny font on one side of a tiny lug. Without this information you have 18 combinations of assembly. The enclosed instruction book does NOT identify how the different sized components can be identified. Only by chance after a struggle did we notice identification marks on the separate elements. I expected better from Morphy Richards!
Why not make all the bases, sections and lid one size and interchangeable. The difference between the bottom and top sizes is marginal!
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with assembling your product. Unfortunately, we’re unable to identify your order or the product you’re referring to from this review alone.
We’ve reached out via Trustpilot requesting your details so we can look into this further and provide specific guidance. Once we have more information, we’d be happy to help clarify the assembly instructions and address any concerns.
Decent machine
I have been using the Equip filter coffee machine for a year now and it consistently brews well. While the spout on the carafe can occasionally drip when pouring, the machine otherwise performs exactly as needed. When my unit eventually developed a fault, the company replaced it promptly. Overall, I am satisfied with both the product and the level of customer service provided.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you for your review! We’re glad to hear your machine has been brewing well and that you were happy with the replacement service. We also appreciate your feedback on the carafe spout and will pass this on to our team. Thanks again for choosing Morphy Richards 😊
Exceptional customer service…
I received exceptional customer service when my soup maker developed a fault. The communication was very quick & helpful.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
We're delighted to hear that you received exceptional customer service when your soup maker developed a fault. It’s great to know our team was able to support you. Thank you for taking the time to share your experience, we really appreciate your feedback 😊
Hoover returned
It was very straightforward and fast I was surprised how easy it was
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
We’re really pleased to hear that returning your order was straightforward and quick. We always aim to make the process as simple and hassle-free as possible, so it’s great to know your experience reflected that. Thanks again for taking the time to share your feedback 😊
Lousy customer service
Bought a toaster about 4 months ago.The lever will not keep the bread in place as it will not lock down.Tried to claim on my three year warranty and was told I had to send a video of the machine something I have no idea how to do.The company reply was get someone else to do it for me or there is no way they can help.So much for customer service.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
We’re sorry to hear about the issue with your toaster. As part of our warranty process, we do ask for evidence of the fault to ensure we can provide the most accurate and fair resolution.
We understand that providing a video or photo may not always be straightforward, and we’d like to work with you to find the best way to verify the issue. A member of our team will reach out via email shortly to review your case and guide you through the next steps.
Quick response
Quick response! Very helpful customer service. Dealt with problem and rectified the issue quickly.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you for your kind feedback! 😊 We're really pleased to hear that our customer service team were able to help quickly and resolve the issue for you. We truly appreciate you taking the time to share your experience.
The Morphy Richards Soup maker makes so…
The Morphy Richards Soup maker makes so much less time to cook with less cleaning up afterwards and the soup was delicious, I chose to make leek and potatoe soup,
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you for your lovely review! 😊 We're so pleased to hear that your Morphy Richards Soup Maker is helping you save time in the kitchen and cut down on the washing up.
Leek and potato soup is a fantastic choice, and we're glad it turned out delicious. Happy soup making! 🥣
Bought an Air Fryer from the Morphy…
Bought an Air Fryer from the Morphy Richards website, this was a 4 litre for two people. When on the website noticed that there was a model reduced in price which I purchased at £39.00. The Fryer is very good value and works perfectly. When I went to the site to activate the two year warranty, because it was bought through the site the warranty was for Three years ( bonus).
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you for your review 🤩 We're pleased to hear that your 4-litre Air Fryer is working perfectly and that you found it great value. It's also good to know you were able to take advantage of the three-year warranty when purchasing through our website. Thanks again for taking the time to leave a review 😊
Unfortunately Hive kettle failed again
UPDATE: following my previous review below in fairness customer services have contacted me and provided a free replacement kettle of my choice from their range so kudos to Morphy Richards for that.
**************************************
Left a positive review last year after my Hive kettle developed a fault and customer services were excellent replacing the kettle under warranty. Barely 9 months later the replacement kettle has failed again with exactly the same fault with power switch not working. No warranty is supplied for replacement so quite disappointing can't recommend Morphy Richards kettles based on my experience of their reliability.
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
We’re really sorry to hear that you’ve experienced another issue with your Hive kettle, especially after the positive experience you previously had with our customer service team. That’s certainly not the experience we want for our customers.
Thank you for providing your details. A member of our team will be reaching out to you directly so we can better understand what’s happened with the replacement kettle and look into how we can help resolve this for you.
We appreciate you bringing this to our attention and giving us the opportunity to investigate the issue further.
Unfortunately I am unable to post a…
Unfortunately I am unable to post a zero star review. Purchased a Morphy Richards slow cooker in December. Only 2 months old and the casing has cracked plus the nonstick coating is flaking off. AO are not interested in the problem and referred me to the manufacturer - don’t they understand consumer law and that my contract isn’t with the manufacturer! When I described the issues to Morphy Richards, which ARE wear related they basically called me a liar saying the cooker was damaged in use.
My reply- I had one of your products for nearly 10 years, hence buying another one. As you are calling me a liar again I will take this as your way of not helping. I had the new product for less than three months and it’s not metal that I have used its silicon utensils. Surely should not damage so quickly
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
We’re sorry to hear that you’ve been disappointed with your experience and we appreciate you taking the time to share your feedback.
After receiving your review, we requested your details through Trustpilot so that we could locate your case and review the communication with our Customer Support team, along with the images you provided. Having now reviewed this information, we’d like to clarify our findings.
Regarding the non-stick coating, the images provided show visible scratches to the cooking surface that are consistent with the use of metal utensils. Unfortunately, using metal utensils can damage the non-stick coating over time, which can lead to the coating deteriorating or flaking. As this type of damage occurs through use rather than a manufacturing fault, it would not be covered under the product guarantee.
You also mentioned that the outer casing of the appliance has cracked. The materials used in our slow cookers are tested to withstand temperatures well beyond those experienced during normal cooking conditions. Cracks in the external housing typically occur as a result of external factors such as impact, dropping, or pressure during storage or handling, rather than from normal operation of the appliance.
Based on the images and information provided, our team determined that the issues reported were not the result of a manufacturing defect. However, as a gesture of goodwill and to support you in replacing the appliance if you wished, we offered a 30% discount on a new product.
We’re sorry that this outcome was not the one you were hoping for, but we do always aim to review each case carefully and fairly based on the evidence available.
If you would still like to discuss this further or make use of the goodwill discount offered, please feel free to contact our Customer Support team who will be happy to assist.
After our steam generator iron stopped…
After our steam generator iron stopped working we reached out to morphy Richards customer services, first by phone call and was then asked to complete steps via email. We were expertly helped by Jessica who guided us through the procedure and finished up needing a new iron which was dispatched all within 2 days. Brilliant service. Thanks to MR and Jessica.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you so much for your wonderful review 🤩 We’re thrilled to hear that Jessica was able to guide you through the process and get your new steam generator iron to you so quickly. Your kind words mean a lot to the team at Morphy Richards, and we’re delighted we could make things easy for you. Enjoy your iron, and thanks again for sharing your experience 😊.
Terrible company and product
EDIT : Their reply is fiction and another example of their patronising and unprofessional customer service. They know the product as they sold it the extensive list was requested after they rejected it and is a vilation of my consumer rights. They wanted pictures of my home, temperature reading etc it's ridiculous. This has now been raised with citizens advice and with my credit card company. Absolutely appalling company. Stay away people. Poor products and terrible company
Terrible company. Bought a dehumidifier, it is rubbish and does not work. I recoeved a condescending lecture about how they work from the customer service agent instead of processing the refund. I know how they work, this is a replacement which is why I know it's a poor product that doesn't work. They want a list of pictures and explanations just to return a product which is a direct violation of my consumer rights. They are rude, exploitative as a customer service and have poor product quality. Stay away
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
We’re sorry to hear you’re frustrated.
For clarity: we have not refused your return. Our Returns Centre requires photos, of the product if it’s faulty, or of the packaging for change-of-mind returns, so that we can process returns efficiently and correctly. This is standard procedure and part of consumer protection compliance.
The image submitted (black image) did not provide any visibility of the product or packaging, and the description of the issue was quite limited. In order to properly assess the concern and provide the correct return instructions, we requested additional information and clear images. Once this information is received, we will be able to review the matter and assist further.
We strive to make returns as straightforward as possible and appreciate customers following the standard process to ensure a smooth experience.
Crock of S*** - Too hot on all settings
Sear & Stew slow cooker 6l Replaced one the same model that died after 2 years of constant use. This one, after 3 months, runs too hot on all settings, spoils tried and trusted recipes, and can't be put on before work to come home to a nicely cooked dinner.
It's therefore no good to me and not fit for purpose.
Customer services just reply with patronising explanations of how slow cookers work and how "modern" ones are hotter than they were 20 or 30 years ago.. last one was 2 years old and worked perfectly until it didn't. Customer service basically told I was stupid or a liar and they would neither refund or replace. Absolute crock of s***
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
We’re sorry to hear about your experience with your Morphy Richards Sear & Stew slow cooker. We appreciate your feedback and understand that it can be frustrating when meals do not turn out as expected.
We would like to reassure you that the appliance is operating within its designed specifications. The bubbling or more active simmer you’ve observed is normal and can vary depending on the ingredients, quantity of food, and liquid levels.
Importantly, the slow cooker is fitted with an internal thermal cut-out safety device. If the appliance were genuinely overheating beyond safe limits, this protection system would automatically stop it from functioning. As your unit continues to operate, it indicates that it is working safely and as intended.
We hope this explanation helps clarify why the appliance is performing as it is, and we thank you for taking the time to share your experience.
Prompt helpful service
Air fryer fan became very noisy after 18months use. Morphy Richard's support service was very helpful and after some interchange of emails arranged a replacement for me. The only reason I have only given 4 stars is that being in my eighties I found it quite difficult to send video information requested. However it was a very quick service and the agent dealing with my problem was very helpful and quick in replying to my emails.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Morphy Richards UK
Thank you for your kind review. We’re sorry you experienced an issue with your air fryer, but we’re pleased our team was able to arrange a quick replacement and support you throughout. We also appreciate your feedback about the video request and will take this on board. Thank you again for your thoughtful comments 😊.
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