Disappointing tour with severe itinerary deviations and poor communication
We booked a 10-day / 9-night private tour with Morocco Vacation Tour, flying into Casablanca and departing from Marrakech. Unfortunately, the experience did not match the advertised itinerary, and the post-trip communication was highly unprofessional.
Itinerary and Service Issues: Payment: Upon arrival in Casablanca, we were taken to a bank to withdraw the full payment in cash. This violated our prior agreement to pay part of the balance by debit card.
Day 1: Poor timing led to us arriving at the mosque during prayer time when the ticket office was closed, causing unnecessary waiting. We missed visiting Rick’s Café entirely.
Day 3: The promised visit to a tannery in Chefchaouen was cancelled without consultation. We were told we would see one in Marrakech instead, which did not happen.
Day 4: The scheduled guided tour of the Fes medina and an included traditional lunch were omitted without communication. Instead, we were taken to an unscheduled ceramics factory. We passed through Ifrane with no lunch stop or explanations.
Day 5: The desert accommodation did not match the "luxury camp" description. It lacked heating, air conditioning, a safe, a minibar, and slippers.
Day 6: Multiple scheduled activities—including Khamlia village, Hassilabiad, visiting nomads, Rissani, and the Merzouga oasis—were skipped without explanation.
Day 8: The guided visit to Ait Benhaddou was cancelled. We were told it was closed due to earthquake damage, though we could see other visitors inside the site.
Day 9: The drive included an unscheduled stop for the operators' breakfast and an unannounced visit to a family home where we were left waiting in the car. The promised Marrakech guided tour did not happen; we were vaguely pointed toward a tannery and left to find it ourselves.
Overall Impression: Throughout the trip, communication was poor, activities were frequently omitted, and decisions were made without consulting us. The driving was occasionally excessively slow, which felt like an attempt to delay arrival times to compensate for skipped activities. Seeing photos from other reviewers confirms that we missed out on many standard locations.
Post-Trip Experience: After returning home, we faced heavy pressure to leave five-star reviews on TripAdvisor and Google. When we published our honest feedback, the contact escalated into repeated, harassing messages and intimidation tactics across personal and business channels, forcing us to block the numbers.
We are extremely disappointed with this experience and cannot recommend this tour agency.







