Moorview Vets Anmeldelser 

This company should be made illegal. They charged my dad over £4,000 for dog swallowing a stone, was no operation.. horrendous.

My dog had a cyst, been looked at several times, they took blood from it, examined it, took a vet to look at it from the door, to say it needed removed, they were charging £1,400 I went to another place within 5 mile away and they took a biopsy (which should of happened when I first took him) he's going to have operation on Thursday and they are charging £700. All they care about is money, you'd think the vets who's seeing the animals was on commission.

Awful. Money money money! All they were interested in.
My vet referred our cat for them to fit a feeding tube as he wasn’t eating. They claimed he was and did not do as instructed. I had to ring them for an update despite being told they would ring me and the first words were about my current bill. I had to fill out credit forms despite being covered by petplan. THEY lied - we had to rush our cat back to our vets who fitted the feeding tube. The X-ray taken confirmed he’d never eaten. By this time our cat had no chance of recovery. When we complained that they had lied we were told they fed him food that was totally absorbed and left no waste product. I’ve asked for the name of such product without answer. This insulted our intelligence. They discharged our poor cat with gabapenten insufficient for more than a day. I’ve asked for a refund for paying for medication under measured and I’m still waiting for that, no response. And they wouldn’t let us collect him until 5pm presumably so we and petplan could be charged for another day this was despite them saying in the morning they were discharging him. When we collected him we could see he had deteriorated badly, they just wanted him off their hands. If I can do anything to help the poor pets who are ill is stress - Please please don’t put your pet’s life in their hands, it’s only about the money!

It's all about the money!
206.00 to put a rat to sleep is disgusting.

Been a customer for over 15 yrs, as they've expanded in recent years the greed has got out of control, every single month I go back for the same medication it has gone up in price almost doubled in the past year alone, the only explanation you get is everything is going up! Certainly not in line with the cost of living or inflation it's sheer greed! Been back 3 times in the space of a month to treat a water infection and even though been diagnosed they make you have a consultation every time costing 53 just to see the vet who doesn't actually do anything different, then over 50 for antibiotics that they have got wrong twice now, it's time these vets were regulated instead of getting away with robbing people blind effectively holding people and their pets to ransom!

Phoned for a nurse consultation as my dog had been attacked and wanted him checked over. Was greeted by nurse very polite is this Coco for appointment with nurse. Reception staff very friendly and interested in what happened. Seen VET not nurse over £20 dearer. She gave him good all over check. Prescribed meta calm pain reliever £25.24 then gave him metacalm injection £26.19 when we could have given him the metacalm she prescribed so no need for injection. Then prescribed antibiotics for what was barely over normal temperature another £39.91 not really needed for small scratch on back which had been treated. When I questioned why he didn't have nurse appointment they said because a nurse can't prescribe medications but we only wanted him checked over. They then denied me booking a nurse appointment. To round this up, they do look after pets well but are all about making money prescribing unnecessary expensive treatment. A basic check over and some painkillers was all that was needed but they play on your emotions knowing you want the best for your pet without understanding how much the cost is mounting up. Surely they could have said give him the painkillers straight away and no need for injection. Nice seemingly caring people just money oriented. No wonder so many pet owners don't get there pets treated when they are frightened of this kind of extortion

Disappointing Service

Overall poor experience - We have recently been given inconsistent advice and treatment and previously were given incorrect medication dosages prescribed on a few occasions. I did email the team to have a discussion about our experience; however, never received a response or a phone call as requested. We are moving vets. Really disappointing.

Like most veterinary practices, Moorview referrals are an absolute disgrace! Completely money orientated, lack of service and could not care less about the animals or their owners. It’s all about hitting targets and making money! Following a regretful routine visit and an awful experience at our regular vet, we found ourselves in emergency vet hospital and then in Moorview referrals. They were no better!

After spending almost £4K with Moorview and another £3k between previous vet and emergency care, my poor cat was sadly euthanised. The vets did not seem to care what I was trying to tell them. They all said different things, there was no consistency in the information or skill. I had to request everything from my own knowledge and research. Smokey barely received any care other than being put on an IV drip. With all the thousands of pounds paid, no one even made the effort to try feed him if he didn’t willingly eat or provide hot water bottle/heat pad to try and keep him warm. It seemed like the vets were not interested because he was “old” however they were happy to just take our money. We were also blatantly lied to and made to believe cats don’t usually live that long when in fact hundreds and thousands of cats all over the world go on to live well into their 20s, I am in contact with their owners!

After another two weeks of hospital visits, we were told he needs to be euthanised and if we chose to do so we would be provided with a quiet, peaceful cosy room overlooking the gardens where we can spend time with him and say goodbye. That did not happen at all! We were left in a normal treatment room where at one side you can hear the noise from reception area with the music blaring out of the radio and at the other end with all the clattering on with staff and people going in and out trying to hurry us along whilst we were breaking our hearts trying to say goodbye to a family member of 18 years! As if this wasn’t bad enough, once Smokey was put to sleep we were told we had to wait in the car park for his body to be brought out! I was too distraught to even object or argue. He was then brought out to us by two young giggly girls.

The whole process was so soulless with no compassion! To make matters worse they lost all the medication that we had paid for and still need for other cats which they aren’t willing to confess or replace and now hounding us for further £592, sending threatening letters with legal action but not willing to discuss the matter after I have tried to make contact several times . Apparently it’s not in their “policy” to take a phone call even though the letters suggest to call the number provided! Overall an utter disappointment and Shame on you Moorview for making this all about money! Show some empathy and have a little respect especially when people are grieving! You are supposed to be in a caring profession!

We have been visiting Moorview for the last 12 months with a young rescue dog with four deformed legs. She has had four surgeries here recovered amazingly well and we have been delighted with the skills of Jonathan Deacon and his team who have enabled little Daisy to have a much greater quality of life. We have been discharged now on 21st August. Amazing!

I am astonished to read any positive reviews at all of this practice. With two notable exceptions I have found Moorview to be incompatible with my expectations. Reception staff are clearly not managed and set their own rules, which has a negative effect on customer experience. Rude, dismissive, too busy on the phone or with their own conversation to acknowledge that you're even there. Very difficult to see a vet you've seen before, and often arrive in the surgery to a view of their backs while they read a computer screen. They convey the view that the customer really is a bit of a nuisance.
I feel they are unversed in dealing with people and with pets - I have waited years to see signs of caring and compassion which are simply absent.
Interesting to note that when I discussed my experiences with friends, they felt the same and were happy to recommend a real vet - one who can be supportive, treat you decently and has some concern beyond the merely financial. An emergency while I was away reminded me what real vets should be like, and it looks nothing like what Moorview has to offer.

Absolutely shocking vets. Care more about ripping people off than providing a value service. Arrogant, patronising staff. Do not use!

We had a great experience with Moorview - our cat Holly has a heart murmur and needed treatment at Moorview. Antonio who saw her was lovely with us all and explained things well so we understood what was happening. The reception team were lovely too. Thanks chaps! See you in a year!

If you have the option to go elsewhere, and if it's a referral then ask to be referred to Wear referrals and not Moorview!

Our French Bulldog, Otis was submitted as an emergency referral for a condition he’d been undergoing testing for at our vets, he had deteriorated that day and subsequently had a swelling/mass in his throat, when we arrived just before 6pm on a Friday, after being rushed from our primary vets, we were told to sit and wait to see the vet, the reception staff did not appear interested and I had to alert them that he has a swelling in his throat and his breathing was erratic, we then seen the only emergency on call vet who advised they were expecting a swelling on the outside of his neck (we have spoken with our vets who have read the notes/listened to the calls and don't know where this info came from) a previous CT scan done by our vets 2 days prior had indicated an abscess/large fluid filled mass in Otis' middle ear canal/deep in his neck which was the likely cause of his illness he’s had all week. In the first 5 minutes of speaking to the vet, we were asked if a tumour had been mentioned to us at all (which it hadn't) and no test results had indicted this, which had been provided to Moorview. The orthopaedic surgeon looked at him as well and we were advised Otis could be put into a ‘coma like state' until they put together a plan as they did not have a soft tissue surgeon over the weekend and they don't have an oncology department, however we were told they are 90% sure he has a tumour in his throat, potentially linked to his tonsils and if we wait until after the bank holiday weekend to treat him he might not make it, so our only options were either treatment elsewhere or they would attempt surgery themselves. You can imagine at this stage we were lost for words and very upset thinking he wasn’t going to make it through the weekend.

We took him home to monitor and when we spoke to Moorview the next day, they advised that other referral centres did not have the specialists we needed so they could attempt surgery with their orthopaedic surgeon and the emergency vet, they told us they could stick needles in the swelling/mass, and if it bursts then it's an abscess and if it doesn't it would likely be a tumour and we'd need an oncologist of which they don't have!!

We sought a second opinion from a family friend who advised us we need a specialist surgeon ideally in soft tissue/with oncologist on stand by because if we allow Moorview to 'stick needles' in the the mass and it is a tumour it will likely swell and obstruct the airway. We stuck with our gut, did some research and asked our primary vets over the weekend to refer us to Wear referrals and we are so glad we did.

Wear had a full plan in place for our arrival, a lengthy discussion of which no mention of tumours nor ‘sticking needles’ in anything and they performed surgery on Otis’ middle ear canal and removed the infection. Otis could have died had we followed Moorview’s advice and for that reason I want everyone to be aware, they clearly did not appear capable of/nor have the specialists needed for the surgery he required so why would they even attempt it?

We were contacted by Moorview to say we owe them £143 for a consultation. We raised a complaint with our primary vets for a separate matter and made Moorview aware of this and updated them on the progress via email. We then receive a threatening letter from Moorview telling us if we don’t pay the £143 they will hand it over to their debt collectors.

Moorview were not prepared or equipped to deal with this emergency, they had not read the previous CT scan results that they had been provided with, along with a full report and Otis’ medical history and they jumped to conclusions, the worry and stress this caused us over that weekend is still traumatic to us and we can not think of any reason why they would suggest what they did. If we had not of obtained a second opinion, it does not bear thinking about what could have happened so I urge anyone who is thinking of using this referral centre to AVOID.

DO NOT USE MOORVIEW REFERRALS , absolutely appalling, on 22/08/22, our vets thought our bichon had a hernia, but over the weeks it got slightly bigger, we took her back they said it looks more than a hernia it’s grown so big they think it’s a mass so they referred us to Moorview referrals as they said they have the upto date equipment etc.. only waited an hour for Moorview to call with an appointment that evening as it’s priority/emergency, the vet (Jess B) at Moorview referrals took biopsy as she said it’s a mass (cancer) & need to see if it’s a good or bad cancer, Jess said if you’ve not heard from me by Friday late morning (26/08/22) then for me to call, no phone call off Jess so I rang late morning, reception said she’s busy I’ll ask her to call you back ( bearing in mind we’ve been worried all week), still no phone call, so I rang again 07/09/22, no answer, rang again that day, spoke to receptionist (Adam) who said he would ensure that Jess would call me back that day or the next day, Still waiting to this day for a phone call. Sadly my Bichon Frise Molly had to be put down on 20/09/22, still no explanation or anything.

I will never step foot in this practice again. My Rottweiler passed away peacefully in his sleep on the 7th of July 2022. Whilst me and my partner was away on the holiday. The babysitter who was looking after Blake was obviously deeply upset by it. Called the vets asking if they could collect him on are behalf as I wasn’t in the country and lady who was looking after Blake doesn’t drive. Was told I would have to transport him myself. Explained again that I was out the country. Completely unsympathetic towards the situation. Poor Blake lay on the ladies floor for almost 9hrs before we managed to get a company called vets4pets to out look after Blake for us. Your staff really need a lesson sympathy, compassion and humanity.

I feel I have to write this after seeing negative reviews.The kindnes shown to me when my old dog had to be put to sleep at beginning of covid lock down and then the attention my my new pup has been first class.well done Moorview vets and thankyou for going that extra mile to help us

This has took me a long time to write but here we go......

Never in a million years will I use this vets again.

Back in October 2021 my poor 5 year old Greyhound Roger hurt his leg, I took him to moorview where he was given pain medication. Was told if that didn't ease then book him in for xrays.

I took Roger that Friday where he was put under anesthetic for the xrays. I got a call later that day that it was a suspected ruptured cruciate. I was informed by the vet (A) that the moorview hospital couldn't do the surgery for 4 weeks but they did use another referral vet in Stockton (Wear Referrals) and could do the surgery in 1-2 weeks, obviously we wanted him "fixed" asap so the referral was made to Wear.

Roger was booked in for 3rd November where we would have the consultation on the Wednesday, surgery on the Thursday then pick Roger up on the Friday.

On the 1st November I called to moorview as Roger seemed to be in alot of discomfort but as he was suffering horrible diarrhea and had to stop the metacam, to which he was only on gabapentin for his pain relief.

3rd November.
That most certainly did not go to plan.... So my husband & myself travelled down to Stockton with Roger, by that time he's in pain and very uncomfortable. Due to covid restrictions I was only allowed to go in with Roger. Waited until we were called in by the vet, introductions made and then he dropped the most devastating news that we were not ever expecting.

The vet asked if moorview had showed us the xrays, which they hadn't and then said unfortunately Roger has bone cancer......it felt like I had the air punched out of me.

I asked if it was OK to get my husband from the car which he obviously said was fine. Looking at the xrays with both Roger's good & bad leg it was more than obvious to our "untrained" eyes that there was a massive difference between both legs. Options were given....to remove his leg, without chemo 3 weeks to 3 months, with chemo no more than 1 year.

Due to his 4kg weight loss in 12 days it was obvious that the cancer had already spread. We had to make the most horrendous decision of our lives and let Roger go in peace and be pain free. We were given our last moments with him to say goodbye him....Rip

Noted on his medical records when Roger was under anesthetic and the vet was manipulating his cancerous leg his heart rate spiked and objected even under anesthetic........that again should have been a red flag.

The vet at moorview is 100% at fault for not picking up on Roger's cancer and because of her horrendous error my poor boy suffered 12 days more than he should have.

I never ever want people to go through the trauma we have.

The 50+ strawberry blonde woman on reception at the backworth branch is always unbelievably rude, no people skills whatsoever. There are thousands of people jobless in the UK... Shame jobs like this go to the likes of her!
Ignorant woman. Rolling her eyes and making faces when I'm talking so unprofessional.

Just visited Moorview vets at Gosforth after being told by another branch to go straight there they had to see my dog as an emergency and duty of care, he has an ulcer in his eye which we have been trying to save, however he rubbed his eye and it burst at 7.45 am today. Gosforth wouldn’t let me in, the vet there was extremely rude, zero compassion for my dog who was very clearly in a lot of pain, gave me and appointment at16.30 later that day was told to take it or leave it. That it was closed and that was the best she could. Pointing at me to move away as I did not have a mask, I was outside!!! I ended up down at backworth branch, where he was seen almost immediately but he is now undergoing surgery to remove his eye. She is definitely in the wrong job, where was the duty of care today disgraceful. Gosforth branch need to look into this.

The attitude on the on reception is disgusting and everyone I there just looks down at you. There was a young cleaner I seen in there young lad seen him clean the mess once and he emptied the bin and then they were that lazy they just chucked rubbish at the bins and didn't even pick it up let young lad do it don't ever use this vets! That young lad could see he was sick of them!

This vet has so many veterinary experts at its disposal. If you have a complex case I’m pretty confident they can handle it. The issue comes with the day to day service. You can’t get through on the phone, the answer machine just cuts you off and tells you to ring another branch, where the same will happen. If you do get through the care is good. Continuity is an issue, the vets seem to change a lot. I trust them with my pet, I just find the admin service pretty poor. Out of hours costs are eye-watering. Cost me £131 for a ten minute examination and some painkiller but it’s probably the same everywhere.