Major League Soccer LLC Anmeldelser 59

I ordered a custom Austin FC jersey on May 21, 2021. Obviously excited to rep it for the first home games for their first season ever. It was supposed to arrive June 28th. It is now July 13th with no jersey or communication. The last update on the tracking order shows it was in my town on June 9th...but no updates after that. It is frustrating that their is NO email for customer service. It's 2021 and this is the Major League website...not rec league...yet they have no customer service email. That is insane to me. Also the chat is a joke, no one is ever on it. The fact they give you an address to mail a letter is even more insulting! I called their number with the annoying robot and finally connected with customer service. She was pleasant and nice to know she was not some 3rd party overseas. She noticed my jersey was lost so stated they can send another. She stated it would be 4 weeks until I received it. I asked if I could just get a refund. When she got back on the line she stated it would actually arrive next week. So, fingers crossed this one does not get lost! Or I will have to change this 3 stars to 1 star...

Not particularly helpful service. I placed a pre-order for a kit that was due to ship in October and asked if I could change the name on the jersey. Without providing any details or further help, they simply said "sorry, we can't do that". While engaged with their support rep, I looked up what it would cost me to place a new order and when the new order would ship, and it was the exact same cost and delivery date. So they can't change the order, but they can force me to cancel it and place a new one? Super tedious to be doing this to people in 2021.

I placed an order for a jersey that was in stock and in my size when I ordered. About two weeks later I got an email that what I had ordered was no longer available, and got a refund. I am extremely upset with this because the ordered item was limited edition, and now I will never be able to buy it again. I could have bought said item in stadium, but I chose to wait and order from here. This was an extreme mistake, as now I can no longer purchase this item. Shame on this site. It really screwed me

Please save yourself the aggravation and don't order from here. As others have, I ordered a jersey, I got an email from MLS that it was delivered. It wasn't. I contacted FedEx and they say with FedEx SmartShop, only the originating store can file a complaint. Meanwhile back at MLS Store, there's no way to contact anyone, emails are returned with a default "no one monitors this account," and there's never a "Fan Advocate" on duty through the (tee-hee) Customer Service Page to deal with issue. Abysmal customer service.

Terrible experience, ordered a Jersey in December 2020, still no sign of it, no way to contact customer service, all emails unanswered! Do not ever order from here !

MLS are crooks and basically con artists. They are a disgrace.
I ordered item in November and they still haven’t arrived I can’t get hold of anyone and I’m going mad what others have written regarding bad reviews is spot on they are a disgrace and a bunch of criminals. The way I feel about them is nothing. DO NOT EVER EVER order from them they are a disgrace

Horrible customer service stupid machine answering questions
My missing product and there’s no one to talk ,
The delivery company they using LS which I never hear said they never received the product

MLS store blame LS and LS blame MLS STORE

WHAT A JOKE

NEVER AGAIN WILL DO BUSINESS WITH MLS STORE

+ schneller Versand in die EU
+ tolle Auswahl!
+ sympathischer Kundenservice

- sehr teuer
- über die Größen sollte man sich genau informieren

One of worse online stores I ever bought merchandise They overcharge shipping and will remove a indecent shipping charge to any order. Return one kid shirt due to size and was charged more than $20 in shipping charges. Avoid at all costs

Placed an order, was charged twice the amount, never received an emailed confirmation and when I went the website to figure out if I screwed up it had no record of the sale. Live chat is a joke. Never again. Third party is much more reliable.

Be aware the MSL store advertise 'easy return of merchandise" but they will charge you almost half the cost to return the item. I will not buy from them again. I suggest you stick with department stores.

I genuinely wish there was a zero stars option. On February 5th, I ordered a men's authentic Nashville SC away jersey... 4 MONTHS AGO.

I had talked with customer service 3 separate times over the last two months. They told me they had no idea where it was the entire time. "The warehouse will updated us eventually".

Today, 6/9, a woman's cut jersey arrived. That's when I lost my cool. Once again, customer service can't help because "they will get an update from the warehouse eventually". No help whatsoever and obviously a terrible logistics system. Terrible customer service. No help and I still don't have what I ordered 4 months later.

I ordered a hat and it came bent. It looked like it had been worn. Honestly I don't feel like going through the hassle to return it. I will never order anything from them again. I guess I should have read the reviews first before spending my money. I wish I could post a picture of a supposedly new hat.

This is one of the worst customer experiences that I have had. The website did not accept the discount code which had invented me to shop in the first place. I really wanted the sweatshirt, so I went ahead anyway.

It was very difficult to find any way to communicate with customer service. When I finally got to a "live chat" I was told they were busy and someone would contact me. That was 4 days ago.

I will never shop on this site again.

My son wanted a jacket from here. I ordered one and received an email it was on back order. It offered me the opportunity to cancel so I did. This jacket was ordered mid to late December. It's now mid January. When I called for my money, I am calling India and given excuse after excuse. Just hung up with a "supervisor" who said he will process the refund. He would not give me an explanation as to why it had not been previously processed after my first call. But, I have to wait another (up to) seven business days for my money. And, he can't send me an email confirmation regarding the cancellation or refund until their bank sends the money to my bank. WTH, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID.

I was very disappointed with my order. I ordered an AUTHENTIC LA Galaxy jersey for my boyfriend, and as soon as he wore it once, the printed name on the back of the jersey started peeling off. I got in touch with customer service and they directly provided me with a refund. I explained to them it wasn't just about the money but also about the quality of the product. I was very disappointed because I made my sister get it from the US all the way to Lebanon and I just ended up with a low quality "authentic" jersey and a refund.

Ordered Sounders gear for daughter and her family 9/29/19. Game was 10/6. They received three of the shirts by the week after the game Had to call and get the other shirt sent (company said they sent it but they did not). It is scheduled to arrive 11/4/19 (they say). I had to order kids shirts from Amazon two days before the game which arrived in time for the kids to wear them. Would never order from this company again.

Order something but don’t expect to ever receive it. Ordered a new player jersey 2/11/19 after delay after delay offered expedited shipping on 3/21/19 - a week or so later still not shipped so I cancelled.

Second jersey ordered 10/11 for playoff - expected ship date was yesterday, a day AFTER the first playoff game and I’m sure it won’t be here by second playoff game. Probably be cancelling again.

Can someone let this company know they should actually be making jerseys- not sure what they’re doing but there’s a problem. They’d better value their exclusivity deal because competition would shut them down.

UPDATE - They've sent an email it's been shipped. Thanks - really useful since we lost in the playoffs last week. Another great transaction MLS store.(that's sarcasm - I'd give you zero stars if possible). My only regret is not cancelling the order.

Placed an order on October 13 and paid for 2 day expedited delivery. I have now received notification that it will be delivered on October 23 (That is 8 business days which is more than 2).
I had wanted the clothing for a game on October 19. So I called to see if they could assist. The answer was the delivery is within acceptable time frame and they would not do anything to speed it up.