MiniFridge.co.uk Anmeldelser 241

Mini fridge failed after only 4 weeks; not a great start! Contacted company and Charlotte responded promptly and fully, initially with routine checks for correct set-up. Yes, everything was connected correctly, unit had simply failed. Advising Charlotte of this, she arranged collection next day to return the unit for investigation. Within a couple of days of collection she advised a replacement was on its way; this was delayed by the courier but did arrive so hopefully second time lucky. Charlotte kept me informed throughout in a timely, courteous and helpful manner. Thank you.

Great customer service from Charlotte! My fridge stopped working after a couple of months (probably the cooling system) and Charlotte got a courier to pick it up for testing and she’s send a brand new one to me as well! All within a couple of days.

Couldn’t recommend this company enough!

Thank you Becca for dealing with a problem with the despatch of my new fridge. The problem was sorted out very fast and efficiently.

My daughter loves her mini fridge it holds so much, the colour is gorgeous, would recommend 100%

Thank you Becca for forwarding my invoice.

Would like to thank Charlotte for item revived I am very grateful to you . Made an old lady. Happy and delivered was very good and fast and driver very polite
Thank you so much .

I ordered a mini fridge for my son as a birthday present. The fridge was great and he was happy with it. Unfortunately within 6 months, it stopped working. I contacted mini fridge, they were prompt and arranged for it to be returned which was brilliant! Since my item was returned I did not get any acknowledgment or update about what would happen next. I contacted them after a few days abs they responded to say that a new fridge would be sent out and I would have it by the end of the week. It didn’t arrive. Almost 2 weeks later, I contacted them again as I hadn’t heard anything at all about what was happening and they said that 2 fridges had been dispatched, which never reached my address! I asked for the details and they said that they don’t track their deliveries?! I was then told that I would receive a refund, to which o am still waiting for! Now i am getting no response over email and the number that I am calling is just ringing out. Customer service is extremely poor. I am still owed £69.99 and waiting for someone to contact me. This has been ongoing for the whole of May.

Order MF-00054902
Delivery swift. Price good. Fridge great. But why will Minifridge not provide an invoice? I have used their online contact form twice and been ignored. When I phone neither their customer service, accounts or sales options ever pick up. It is my hope that they will see this review. Note the order ref and send me an invoice. This item was for my business and I need an invoice for tax and VAT purposes. Come on Mini Fridge. Sort this out.

Promised next day delivery. Rang up customer services no less than 8 times. Hanging on for ages, often as long as half hour and either giving up as can’t get through or phone cuts off. Got through 3 times of which got cut off twice while speaking. Eventually got through and promised delivery on its way. Rang delivery company who said it’s in their warehouse and won’t be with me today but now tomorrow morning by 1pm. Still not arrived. Poor service and which I’d checked reviews first.

I just love My New mini fridge it’s exactly what I wanted it’s stylish and works wonderfully

Ordered a desk top fridge, delivery was good but less than a year later the light has stopped working. Have contacted the company and been told to replace the bulb, even though there is no bulb to replace. Have explained this and sent pictures. Disappointing customer service. Would not buy from them again or recommend them.

Excellent service, very good price and super quick delivery.

Very easy to order, next day delivery as promised, great price great product!!!

Thank you to Natasha for such great customer service. I received the incorrect mini fridge which I bought as a gift however Natasha was quick in responding and I was able to get the new mini fridge really quickly. I was quite worried when I received the wrong mini fridge but the customer service was on point!

Many thanks to Ellis for his quick and professional help and response regarding my enquiry.

This was a Christmas gift for my son and it definitely put Santa in his good books!! Really modern design, slick and enough space inside for a couple of bottles of water and some snacks in the pouch! Very impressed at the price compared to others whilst researching!

Excellent service from start to finish. Easy online ordering with free next day delivery. Bought as a birthday present and it was well received. Just the job. Thank you

Next day delivery, well priced, perfect for a little fridge for my stepsons bedroom whilst he’s isolating and beyond that. Fits 4 x cans in the top but the only slight issue is then getting them out once 4 have been put in as he’s said he can’t fit his fingers in around the cans or at the top as it is a tight squeeze, he’s managed though.

Excellent product & very fast shipping, also came with a years warranty which is really good because mini fridges only last a while then break down so well worth having that bit of insurance.
The item is also sleek looking & stylish, will defo buy another one.
Only had it nearly a week so still plenty of life in it (i hope)

I would give zero stars out of 5 if the system would let me. Absolutely appalling customer service. Ordered 2 fridges on 5th December and was advised that they would be delivered next day. As I ordered on a Sunday I expected my delivery would arrive Tuesday 7th December. My account was immediately debited with £140. No delivery received Tuesday/Wednesday so contacted the team via email Thursday 9th December. N advised that she would investigate and get back to me. After many emails back and forth, being advised the item was with the courier then the item was out for delivery Monday 13th December. Still no delivery received. Another email to N, in which I requested my items be dispatched next day with another courier, this email has now been ignored and I have had no further communications from N. Wednesday 15th I rang customer services, spoke to J who advised she would investigate and ring me back after speaking to the courier- APC. I then emailed the courier myself who advised that they do not have the item, it is with the main distribution centre, therefore they cannot deliver it until they receive it. I did not receive a call from J as promised so yet again chased and rang again 5 hours later. Spoke to JA this time who agreed this shouldn’t be that difficult to resolve and that I shouldn’t have to be chasing them or the courier. He promised I would receive a call from N, or himself, before 5pm. It is now 5:48pm and no one, yet again has bothered to call me, resolve my issue or deliver my fridges. How can this be so difficult to resolve???!!! The mini fridges are gifts from grandparents to our children. Both will be devastated if we do not receive them in time for Christmas. We now find ourselves in the position of £140 out of pocket and no fridges. Please, please, please someone take some initiative, own the problem ring me, apologise, and send me my fridges by Friday.