Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportiv... Se mere
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Se, hvad kunderne siger
Arrived late afternoon having driven a long way. A very helpful friendly lady helped me select the correct OS map for the area where I was to stay including running a check with the relevant mapping s... Se mere
Virksomheden har svaret
I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding. Liz went out of her way to help me to return a package through UPS. The process was frustra... Se mere
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Was on sale in the Monmouth shop but was easier to order online & also get a 15% discount & free delivery instead of struggling to carry it back to the car…Monmouth always my local shop & the staff ar... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Millets - Monmouth
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
21 Monnow Street, NP25 3EF, Monmouth, Storbritannien
- 01600 739187
4,9
Fremragende
284 anmeldelser
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Such a happy and welcoming crew
Such a happy and welcoming crew, and the knowledge from everyone was very helpful !
23. november 2024
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Besvarelse fra Millets - Monmouth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Super helpful!
Jill and her team at millets Monmouth are great! They were super helpful at sorting me out with new hiking boots as my last ones were causing my feet to hurt. Super kind and helpful so 100% recommend😃
15. november 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Besvarelse fra Millets - Monmouth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Love this shop
We ( myself and my husband) love this shop. We are always popping in to buy something and the staff are so friendly and helpful . We bought some walking boots and a puffer jacket today and the staff offered lots of helpful advice. It's great that it's dog friendly too. There are so many shops closing because of online shopping , I really hope this branch survives .
10. november 2024
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Besvarelse fra Millets - Monmouth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Superb service
For the second time in 6 months I have had cause to visit the Monmouth Millets store in search of footwear. I cannot commend the staff enough. Friendly, helpful, efficient, courteous - they certainly make me more inclined to shop there in the future.
10. november 2024
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Besvarelse fra Millets - Monmouth
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Very friendly, knowledgeable staff
Very friendly, knowledgeable and helpful staff made it a pleasure to buy some walking boots there.
8. november 2024
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Besvarelse fra Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Purchased walking shoes for both myself…
Purchased walking shoes for both myself and my wife and waterproof trousers.
The lady who helped us with our purchases ,Jo I believe was her name was helpful and polite and provided her knowledge and understanding of the products in an informative manner whilst not seeming as if there was a hard sell approach. A manner which indeed both of us appreciated. Lady at the till was again extremely polite and friendly and very keen to assist. Thank you ladies, you made our experience a pleasure and we will be back.
31. oktober 2024
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Besvarelse fra Millets - Monmouth
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Efficient polite staff dealt with my…
Efficient polite staff dealt with my UPS parcel pick up very promptly thank you
30. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent store and staff
Really helpful and friendly staff, excellent service.
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Super helpful team when my son went in…
Super helpful team when my son went in for his DOFE food and clothes. He went in on his own and they were great!
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very good customer servicd
Visited local store
Jess was very good at narrowing down choices I need for my requirements.
Friendly and professional
16. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
I was very impressed with Luke today…
I was very impressed with Luke today who was so patient, polite and helpful. Thank you so much for helping me decide which walking shoes to buy.
12. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Millets in Monmouth is brilliant!
Visited Millets in Monmouth today to purchase some walking shoes/trainers. The staff - especially Jess who was so brilliant with her advice - couldn’t have been more helpful. This is such a great store to shop at and I always buy my outdoor clothes(except my boxers!) and outdoor gear from Millets high street stores. Millets in Monmouth is an exceptional store with exceptional staff and long may that remain!
9. oktober 2024
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Besvarelse fra Millets - Monmouth
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Great service from Liz
Liz and her colleague served me today and actually replaced my boots despite them being a bit worn.They could see that they must have been faulty for the stitching to have come undone in the manner it had .
I cannot thank Liz enough for her kindness.
9. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Help with hiking boots
The staff at Millets in Monmouth were really helpful when I went in to get some hiking boots - they took the time to explain the pros and cons of various styles and were very knowledgeable and friendly.
8. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent Service
Staff were really helpful with my purchase, very professional. Thank you!
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent stock and service
I rarely go into Millets without buying something! They have an excellent range of footwear, outdoor clothing and walking accessories. The cater for high and low budget customers and often have sale items.
The staff in my local shop in Monmouth are extremely polite and helpful.
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
The staff are always really helpful
The staff are always really helpful. Luke helped me with walking shoes today and was knowledgeable and friendly.
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent customer service from staff…
Excellent customer service from staff in the Monmouth shop. They didn't have my size in the store so they ordered it for me and my parcel arrived the next day.
20. september 2024
Besvarelse fra Millets - Monmouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Camping Advice
I phoned to ask advice on tent purchases and was greeted with really friendly staff offering some great solutions.. I then spoke with Jo the Manager of the Monmouth office who was tremendous. I will be visiting Monouth store soon to make a purchase..
Regards Darren
18. september 2024
Uopfordret anmeldelse
Besvarelse fra Millets - Monmouth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
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