Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣
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Se, hvad kunderne siger
Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... Se mere
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Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... Se mere
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I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... Se mere
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Virksomhedsoplysninger
Om Millets - Eastleigh
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
15/17 Market Street, SO50 5RH, Eastleigh, Storbritannien
- 02380 018253
4,9
Fremragende
404 anmeldelser
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Good experience
Good experience, lovely deals and choices and lovely help from helpful and knowledgeable Maiya
6. februar 2024
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Besvarelse fra Millets - Eastleigh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Summer/Maiya we’re very helpful and…
Summer/Maiya we’re very helpful and sold me a Tent at a Good Price and showed me the Tent first on her phone before I bought it.
1. februar 2024
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Besvarelse fra Millets - Eastleigh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
I had been to the store to buy a Magnum…
I had been to the store to buy a Magnum boots. Dane, the shop assistant was approached straight after I went to the store's boits shelves. He was so professional and went the extra mile to find the right boot for me. Thanks for that Dane.
26. januar 2024
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Besvarelse fra Millets - Eastleigh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent customer service
Excellent customer service, extra mile in finding the right product to match needs. When trying on boots and shoes super helpful with prepping them ready to slip on (massive difference compared to other outdoor shops locally!!) Always come here if shopping locally for outdoor kit
27. januar 2024
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Besvarelse fra Millets - Eastleigh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent service from Dane
Excellent service from Dane. Really pleased with purchases
26. januar 2024
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Besvarelse fra Millets - Eastleigh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent customer service.
Excellent customer service from both Maiya and Summer who showed patience and willingness to help in my quest for the best fit walking boot.
16. januar 2024
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Besvarelse fra Millets - Eastleigh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great selection and great staff
Great selection of stock and reasonably priced.
Summer was very helpful
Would use the store again. Many thanks!
15. januar 2024
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Besvarelse fra Millets - Eastleigh
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Warm and friendly
Warm friendly greetings, shown where to look for my products then left alone with a leaving comment "give me a shout if you need anything"....perfect 😊 👌
14. januar 2024
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Besvarelse fra Millets - Eastleigh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Millets Customer Care Team
Great little store at Eastleigh
Great little store at Eastleigh. Customer Service is always excellent and staff are really knowledgeable…but also lots of fun! Thank you to Summer for her expert advice today and to the whole team for making me smile. What a positive, super perky place to work xx
10. januar 2024
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Besvarelse fra Millets - Eastleigh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really helpful staff
Plenty of stock to choose from and really, really helpful advice from George. He knows the products well and enabled me to make an informed choice and purchase. Eastleigh store visited.
19. december 2023
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Besvarelse fra Millets - Eastleigh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent service
Eastleigh Branch - I spent one hour trying on walking boots with the help of George, a very knowledgeable member of staff. He spent a lot of time and effort trying to find the most comfortable boots for me but, unfortunately, the size I needed was not in stock. He then tried to find stock on line but it seems the size I need (44 or 9.5) is difficult to source. I had to leave due to car parking restrictions (!) but, with his help, I know what boots I need - all I have to do now is find my size. The boots in question were Merrel MOAB (2 or 3), which were part of the Black Friday deal and a great price.
11. december 2023
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Besvarelse fra Millets - Eastleigh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very disappointed with this company
Very disappointed with this company. They sell a pair of gloves that I like but they cost £45. I. Found online many companies selling the same pair for £31, I checked millets website and see that they price match with an additional 10%.
So I drove to millets which unfortunately took me an hour in traffic only to be told they price match with 2 other companies in their own group, and no one else including Amazon (which selling the same pair for £36)
Don’t think I’ll shop there again.
7. december 2023
Uopfordret anmeldelse
Besvarelse fra Millets - Eastleigh
Hi Kenneth.
Thankyou for taking the time to leave the review and bringing this to our attention.
I am sorry that you were unable to get a price match sorted in store.
To do a price match online please visit our site here https://www.millets.co.uk/price-promise.
We do hope this did not dishearten you from shopping with us again.
Thanks,
Sam,
Millets Online Review Team.
Fabulous service
My son and I were really impressed with the exceptionally good customer service. Nothing was too much trouble for Martin who was polite, friendly and jolly. He couldn’t have been more helpful. I really think it was the most enjoyable shopping experience I can remember. Between us my son and I bought boots, shoes and Wellington boots. Whatever we need, if it’s sold by Millets, we will buy from there. Thank you Martin for your exemplary service.
17. november 2023
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Besvarelse fra Millets - Eastleigh
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Besvarelse fra Millets - Eastleigh
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Lisa helped me find my perfect boots
Lisa helped me find my perfect boots! She and the manager were very knowledgeable and patient when I tried on so many pairs! Thank you guys
9. november 2023
Uopfordret anmeldelse
Besvarelse fra Millets - Eastleigh
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great customer service
I lost my phone yesterday but George and Chila had found it in the store and let me know via FB Messenger. Great customer service! Very grateful for your kindness and detective skills!
5. november 2023
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Besvarelse fra Millets - Eastleigh
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Jack was a really helpful Millets…
Jack was a really helpful Millets representative. Well done Eastleigh branch
2. november 2023
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Besvarelse fra Millets - Eastleigh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Wonderful service with a lot of charm.
Wonderful service with a lot of charm.
Summer was willing to help with anything we needed and was able to recommend things that we were unsure of. Definitely coming back
30. oktober 2023
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Besvarelse fra Millets - Eastleigh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
My delivery date was prompt
My delivery date and time was prompt and my parcel was packaged to a very high standard
15. oktober 2023
Besvarelse fra Millets - Eastleigh
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Excellent customer service from Graham
Excellent customer service from Graham. Needed hiking shoes and waterproofs for my daughter's DoE trip. 1st class advise from Graham, went out of his way to find best deals for my daughter's needs. Thank you.
14. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Millets - Eastleigh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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