Chloe was super patient and helpful. The selection of trekking boots and sandals was very good. We always go to this Millets because of its selection, service and price.
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As Scout leaders with children who are Explorer Scouts there is always something we need last minute for a camp and this store is always the perfect place to grab everything we need. Great value and g... Se mere
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My experience during a recent visit to the East Grinstead store was great. Despite no air con within the store in record breaking temperatures, the customer service was faultless. I didnt expect to be... Se mere
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Thank you to Sharon for her help today. Sharon was knowledgeable and helpful when assisting my son is getting some walking boots for his expedition and choosing appropriate socks. Thank you 😊
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Virksomhedsoplysninger
Om Millets - East Grinstead
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
55-57 LONDON ROAD, RH19 1AW, East Grinstead, Storbritannien
- 01342 779818
4,9
Fremragende
695 anmeldelser
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Besvarelse fra Millets - East Grinstead
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Helpful and knowledgeable staff
Helpful and knowledgeable staff that made sure we not only got the correct product for our Expedition but also got the correct discount. Any item that wasn’t available in store has been ordered and will be shipped directly to home at no extra cost. Fabulous customer service. Thank you
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Very helpful
Very grateful to the lady who went back and forth to help me find the right size wellies
18. september 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Amazing Experience!
Our experience at Millets was absolutely amazing! The staff took exceptional care of us throughout our visit. We had quite a few items to pick up and ended up spending nearly two hours in the shop, but everyone was so lovely and helpful that it didn’t feel long at all. We truly felt welcomed and well looked after. Highly recommend!
23. august 2025
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Besvarelse fra Millets - East Grinstead
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
It’s always a pleasure to visit this…
It’s always a pleasure to visit this store. The team are always available to help and give advice. If they don’t have what we need then they will always recommend places that will buy we always go back to them. Thank you for taking the time to help us and for being very informative☺️
11. august 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Friendly service
As my two local Millets stores have now closed I rang the store in East Grinstead to see if they had the particular backpack I was after. I spoke to the manager who confirmed they had it in stock and that he would put it by for me until the weekend when I could collect it. As promised it was there waiting for me and the manager even pointed out a little safety whistle which I didn’t know it had. Great service - thoroughly recommend.
12. juli 2025
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Besvarelse fra Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great help in store
Great help in store - really enthusiastic and knowledgeable workers. Also great prices
12. juli 2025
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Besvarelse fra Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
A breath of fresh air
I don’t know what it is about this shop but it’s like going back in time to the days when shop assistants were welcoming and friendly and willing to put a bit of effort into helping you find what you needed. I have never been disappointed here - stock levels have always been good and staff are always friendly and helpful. I was assisted by Jonny yesterday and he couldn’t have been more helpful - no hard-sell but lots of honest advice about products. Where do other shops go wrong? Why can’t all shops be like this?
23. juni 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Friendly, helpful service!
Went to Millets to find a pair of walking shoes. They had a good range of shoes, many in the sale. I was served by Alfie, who was very friendly, polite, helpful and attentive - bringing me out several different styles of shoes in both size 4 and 5 to try and helpfully letting me know which styles were waterproof and which were not. With his help I found the perfect pair!
13. juni 2025
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Besvarelse fra Millets - East Grinstead
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Sharon went the extra mile for me
Sharon was patient and helpful in taking care of me. I have disability issues to manage when choosing footwear and she couldn't have been more attentive.
12. juni 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Besvarelse fra Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
The personal touch!
Shop neat and tidy, good selection of gear, Sharon was knowledgeable and super helpful, always pointing us to the budget gear before showing us the more expensive stuff (which we ended up buying). Nothing beats the personal touch!
30. maj 2025
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Besvarelse fra Millets - East Grinstead
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Lots of advice given for a DofE expedition
Jonny was really helpful when choosing items for a DofE expedition.
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Really great helpful staff
Sharon helped us choose some items for the DofE Bronze award and was very knowledgeable and friendly. Always a great store with helpful staff!
24. maj 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Millets East Grinstead
Millets East Grinstead
I first of all called the shop to see if they stocked the item I wanted. The young man who answered the phone had such a lovely telephone manner. He explained what stock he had and alternatives should I be interested in other brands. Excellent service on the phone which is sadly so rare these days.
I then visited the shop and a different gentleman served me and again could not have been more helpful. So refreshing. Please visit this shop rather than online as the staff are fabulous. Thank you all of you
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Jon was very helpful when trying to…
Jon was very helpful when trying to find the right footwear for me
30. marts 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Lovely experience
I was served by Alfie at the East Grinstead branch. I went back there today because Alfie had helped me pick a bag earlier for a trip I was taking and he had proved to be very helpful. He is a real credit to the store. I would also like to say that his colleague was also extremely professional and very helpful. Thank you both.
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Besvarelse fra Millets - East Grinstead
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Brilliant service as usual
Brilliant service as usual. Jonny was hugely helpful and very knowledgeable about of DofE requirements for my daughter. Thanks so much.
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service…
Purchased a Hi Gear delta picnic set on 17/4/25 excellent service by Jonny.
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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