This was my first time I have ordered furniture online without first seeing it in person having recently purchased the Daro Fernwood Suite ( which is beautiful and well made ) for my Conservatory.... Se mere
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Installation of our Pergola is complete, it looks really good and your installation team were brilliant even carrying on in the pouring rain! I would like to compliment Jemma and Darren for the ex... Se mere
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Lovely Kettler furniture from this company who offer genuine, flexible and honest customer service, which is so hard to come by! Thanks to Jemma in customer services especially. We will look to alwa... Se mere
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I can’t rate Midlands Cane Furniture highly enough! We’ve made a couple of purchases from them, a Kettler outdoor sofa set, and more recently an Alexandra Rose patio table, chairs and cantilever paras... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Midlands Conservatory & Garden Furniture is an established family-run business of 30 years, specialising in quality outdoor living products and indoor cane furniture. We offer competitive prices on all brands and products, as well as knowledgeable advice and friendly service for any enquiry. We recommend visiting our Sales & Display Unit in Kibworth (Leicestershire) to view a hand-picked selection of garden & conservatory furniture as well as gazebos/pergolas and other accessories. Customer service is the most important factor within our company; our phone lines and Display Unit are open 7 days a week, so you can speak to our well-informed family team whenever you like. We will work with you throughout your enquiry to ensure you receive the best information, best advice, and best price - any time of the year. We look forward to receiving your enquiry, and helping you further!
Kontaktoplysninger
Unit 1, Kingsley Business Park, New Road, Kibworth, LE8 0LE, Leicester, Storbritannien
- 0116 240 4649
- sales@midlands-cane-garden.co.uk
- www.midlands-cane-furniture.co.uk
4,9
Fremragende
288 anmeldelser
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Great product Terrible customer service
Great product, but awful customer service !!! damage on my pergola but they aren't very responsive....fitting date was terrible .... no response to e mails or phone calls !!!
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
**We would like to take this opportunity to advise any potential customers reading this that this review has mistakenly been written on our page, and should have been written for a different (but very similarly named) company, which does not have a Trust Pilot page.**
Dear Darren,
While you are - of course - entitled to write your honest feedback regarding a negative experience, the experience you report was not with our company, and we have reported this to Trust Pilot to get this review removed. We also kindly ask you to remove this review, and rewrite for the applicable company.
Very frustratingly, customers often mistake us for Midland Garden Furniture (based in Stafford). We are Midlands Conservatory & Garden Furniture - a completely different (and family run) company based in Leicestershire.
To help you understand - our contact number is 0116 240 4649, our email is sales@midlands-cane-garden.co.uk, and our website is www.midlands-cane-furniture.co.uk. You have not contacted us via any of these methods, and can assure you that if a customer of ours had an issue with a product, we would resolve it promptly, as per the many positive reviews below. Our installation dates are always booked weeks in advance, and done by our fantastic team for whom we have only ever had gushing postive feedback.
In terms of Pergolas, we supply the Royce Cube Gazebo, and the Galaxy Gazebos; no other models.
Your details are not on our system, and I can confirm that you are not a customer of ours.
We will certainly take onboard any negative feedback/constructive criticism that we deserve, but when an experience did not result from a purchase from us, you can understand that a review like this is unfair, and unnecessarily damaging.
We pride ourselves on our customer service, and take this very seriously. Again, we ask that you kindly remove this review and upload it to the correct recipient.
UPDATE: 11/06/2025
Sadly, for us, Trustpilot have not been able to remove your review because you have not explicitly mentioned the other company's name.
We are saddened that you have not made any acknowledgement of the communication you have received from Trustpilot, or our public response which contains all of our contact details. We hoped you may have considered removing the review yourself, but we see now that this won't be the case.
Kind Regards,
Jemma Jones
Midlands Conservatory & Garden Furniture (Unit 37, Churchill Way, Fleckney, Leics, LE8 8UD)
0116 240 4649
Fiji Swivel Bar Stools…
The friendly and helpful service at midlands deserves 5 Stars.. and so much more... .
The delivery alone to NORTHERN IRELAND...sets them apart when others dont, it really stands out for me.
I thank them all wholeheartedly for that.
I want to thank Jemma especially who made it all possible.
Nothing was too much trouble.
Jemma was so knowledgeable, caring, and understanding it added in making it run so smooth from start to finish.
I was over the moon when i saw my fiji swivel bar chairs.
They are really beautiful definitely worth the money in my view.
If looking to buy and undecided guaranteed you wont be disappointed when you see them.
The pictures dont do them justice.
They are stunning.
A massive Thank You.
20. maj 2025
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Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you so, so much for writing such a lovely review for us, Elaine! This means such a lot to us. It has been a pleasure, and your bar looks fantastic with the Fiji Stools!
Thank you again, and all the very best :)
The Midlands Team
Excellent Friendly Service and quality goods delivered
We are so pleased with our new Conservatory furniture, which has met all of our expectations. This was only possible due to the very helpful and friendly service we received from Midlands Conservatory & Garden Furniture. Having been shown around the different furniture options we were left to take our time to select exactly the suite that suited us best. we then had a large selection of swatches to choose from for the coverings. Having researched beforehand, we recognized the price quoted was very competitive and ordered that day. Good communication regarding delivery and careful friendly team delivered as promised. A good experience through out and have already recommended them to friends.
21. april 2025
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Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you so much for writing such a lovely review for us, Alf. It means such a lot to us, and we are very grateful for your business. We hope you are enjoying your new conservatory furniture!
Best Wishes,
The Midlands Team
5 Star Service
From the first point of contact with Jemma to getting the furniture delivered, it was a pleasure to deal with this company. Jemma was knowledgeable, friendly and helpful. Delivery was made by the owner and his son - both professional, cheerful and on time! Thank you all!
16. maj 2025
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Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you very much for your lovely feedback, it really means a lot to us! Thank you again for your business, and we hope you are enjoying your new furniture :)
Best Wishes,
The Midlands Team
Brilliant
After having a great service with our conservatory furniture. I contacted the company again to order some matching cushions. They were fab and quick in sourcing and delivering.
8. maj 2025
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Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you so much for writing another review for us, Anita :) We are so grateful.
All the very best to you both,
The Midlands Team
This is a fantastic family business…
This is a fantastic family business that rightly prides itself on excellent customer and after-sales service. They supplied us with an elegant and lightweight Kettler corner unit which sits beautifully in our garden. Sales Manager Jemma is outstanding in her customer care and communications and even liaised personally with Kettler to source the exact match we wanted for a particular unit. In customer commitment, efficiency and friendliness, they stand head and shoulders above many companies we’ve dealt with in recent years. Highly recommended.
1. maj 2025
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Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you very much for your lovely feedback. It means such a lot to us, and it has been a pleasure dealing with you both. Your new furniture looks fantastic in your garden! Thank you again for your business.
All the very best,
The Midlands Team
Excellent
Excellent, I would recommend this family company to anyone.
15. april 2025
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Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you so much for writing us a lovely review! We are very grateful for your business.
All the very best,
The Midlands Team
OUTSTANDING
If you want outdoor/conservatory furniture at competitive prices then save yourself time in searching the web. This place is all you need. A good range of products and absolutely excellent customer service (thanks Jemma) and prompt delivery. You can tell it's a family business as they really care about their customers - the old fashioned way! You won't find pushy sales staff just quality products and good people to deal with. Highly recommended.
14. april 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you so, so much for writing such a lovely review for us! It's made us all smile this Monday morning :) It has been a pleasure doing business with you, and your new furniture looks fantastic.
Thank you again for your business.
Best Wishes,
The Midlands Team
An excellent company to buy from
A truly brilliant company to purchase your garden furniture from. First class communication and customer service. Furniture arrived quickly and well packaged. Would highly recommend using this company
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you so much for writing such lovely feedback for us, Mr & Mrs Lawrence. It has been a pleasure, and we thank you again for using our family business. We hope you are enjoying your new furniture!
Best Wishes,
The Midlands Team
Very disappointing
Very disappointing, price change of £500 once item added to the basket, phoned up to ask why is difference in price once added to the basket lady very polite lady explained that because it's last item in stock and she can offer a deal to take £300 of the price, still £200 over the price showing on their website. Be careful and check the price again once item is in the basket.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you for your feedback, Rafal. Although, we do feel it unfair for you to have written such a negative review for our family business given that you have not experienced our full service, nor have you purchased from us.
It was me (Jemma) that you spoke to on the phone, and I did explain that we had a technical issue relating to this product on our website, which meant that the increased price was not being reflected on the main page, but it was showing in the basket. I did apologise for this, and said we were trying our best to get the issue resolved.
I did offer to bring the increased price down for you by £300 given the mistake, and this made a very fair price for our last set, albeit a higher price than what was mistakenly advertised.
I can assure you that the price difference was NOT intentional, it was just a technical error.
I would like to reassure you - and any potential customers reading this negative review - that we never intentionally mislead our customers. This was simply a technical issue.
I would also like to confirm that this issue applied to one single product, no other products are affected by this.
I hope the fact that you had the instant ability to call and speak to us demonstrates how much we value our customer service. We work 7 days a week here to upkeep this. I am so sorry for any inconvenience this may have caused you because of this error, but we ask with the utmost respect that you consider removing this unfair review from our page.
Thank you.
Best price and great service
Having researched the market
Midlands Conservatory & Garden Furniture offered the best price for the main items I was looking for. Where they weren't advertising the best price they were happy to match.
Fast and friendly delivery.
Well deserved 100% 5 star reviews
5. april 2025
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you so much for writing such a lovely review for us, Mike! It was a pleasure meeting you and thank you again for your business.
All the very best to you both :)
So pleased to support a family run…
So pleased to support a family run business. From the first phone call and speaking with the delightful Jemma I felt confident in my purchase. Highly efficient service and a competitive price.
26. marts 2025
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Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you very much for writing us a lovely review, Lesley. It has been a pleasure dealing with you, and we hope you are enjoying your new furniture :)
All the very best,
The Midlands Team
Great family run company…..Darren
Great family run company…..Darren, Jemma was extremely knowledgeable, helpful and very responsive. We purchased an outdoor corner sofa, cushion box, parasol etc. and felt very confident that we were not only getting a quality product but at a competitive price. We would definitely purchase from them again in the future and would recommend them.
25. marts 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you very much for writing such a lovely review for us, Mr Powell. We are very grateful, and thank you again for your business. We hope you enjoy your new furniture!
Best Wishes,
The Midlands Team
the ideal company
If you're looking to buy gazebos, pergolas or garden furniture, then look no further, THIS is the company to deal with. From my first enquiry to delivery and build of my gazebo, I couldn't ask for better service.
Jemma kept me informed and up to date on progress and Maciek and Lucy did a great job building and positioning my gazebo just where I wanted it.
Highly recommend them and well pleased with everything, my thanks to all involved
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you very much, Raymond, for writing such a lovely review for us (and including Maciek & Lucy - we will be sure to pass this onto them!) It has been a pleasure dealing with you, and we hope you enjoy your new gazebo!
All the very best to you, and thank you again for your business.
The Midlands Team
Very efficient , Great customer service for a Family concern
Great customer service from Jemma at Midlands Conservatory & Garden furniture from 1st email to enquire if they stocked the conservatory suite we were wishing to view before purchase, we commuted an hour to view.
There was no pressure, we placed the order , then added more items which Jemma price matched for us, they were amazing at communicating with us and although delivery was meant to be 6 weeks, we received it within 10 days, everything was well communicated .
The delivery itself was also such a great experience, with two very friendly gentleman delivering the furniture , unpacked placed in the room , removed all packing and took away with them. Cannot recommend this family company highly enough and will be encouraging family or friends to use them in the future. Thanks so much for such a great experience.
Well done to all keep up the good work
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you so much for writing such a lovely review, Wendy. It means so much to us, and it has been a pleasure doing business with you :) Your new furniture looks fantastic, and we hope you enjoy using it!
All the very best to you.
The Midlands Team
A lovely family firm
A lovely family firm. Great communication and exemplary service.
Highly recommend
18. marts 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you so much for writing such a lovely review for us, Anita. Your new furniture looks fab, and we are very grateful for your business.
All the very best :)
The Midlands Team
Great company to buy from!
This company well deserves it's high rating. Good prices, good products and good service. A family run company too! I would happily buy from them again.
1. marts 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you very much for writing such lovely feedback for us, Mr Jones. It has been a pleasure, and we hope you are pleased with your new furniture :)
Best Wishes,
The Midlands Team.
Impeccable Personal Service
From the moment we enquired, Midlands Conservatory & Garden furniture were incredible. We were contacted almost immediately and met with such a friendly lady (Jemma) who spoke about our options and answered all my questions. There was no pressure, and since commuting they have been amazing at communicating with us and we’re so proficient at arranging delivery. The delivery itself was also such a great experience, with two very friendly gentleman helping my wife place the delivery where required and were exactly on time. Cannot recommend this company highly enough and will be encouraging any family or friends to use them in the future. Thanks so much for such a great experience.
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you very much for taking the time to write such a lovely review for us, Bryn. It has been a pleasure, and we hope you enjoy your new garden furniture!
All the very best,
The Midlands Team
Excellent
Excellent, helpful and friendly service. Delivered on time as per quote. Pleased with the quality of the furniture
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you so much for your kind feedback, we really appreciate you taking the time to write us a review. We are so pleased that you are happy with your new furniture!
Best Wishes,
The Midlands Team
Excellent customer service
Excellent customer service -very friendly and efficient.Extremely pleased with the garden furniture I ordered .
3. marts 2025
Uopfordret anmeldelse
Besvarelse fra Midlands Conservatory & Garden Furniture
Thank you for your lovely feedback Jill, we really appreciate it and we're so happy that you are pleased with the new furniture :)
All the very best,
The Midlands Team
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