Melisa Altamirano has been exceptional throughout the planning of my Galápagos trip. She is responsive, patient and highly knowledgeable, and she has taken the time to understand exactly what I wanted... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Incredible La Pinta cruise of Galapagos South and Western itinerary. Staff satisfied every request to the point of having to be more careful about comments made. Henry, one of our naturalists, instill... Se mere
Virksomheden har svaret
We have had a wonderful experience working with Rosa Mena on planning our trip. Rosa not only answered questions via email, but she also made herself available for us to speak on the phone. She answer... Se mere
Virksomheden har svaret
Diego provided excellent service, and I would rate him 10/10. He was very supportive throughout the process and gave us detailed, helpful information about our Galapagos trip. He also made a genuine e... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Metropolitan Touring, we’ve been crafting life-changing journeys across Ecuador, the Galápagos Islands, Colombia, and Peru since 1953. As South America’s leading DMC, we connect travelers with nature, culture, and community, creating meaningful experiences that positively impact both people and the planet. Over seven decades, we've gathered thousands of unforgettable stories from our guests, each one as memorable, significant, and transformative as the next. Every journey fosters profound connections between the traveler, the places they visit, the people they travel with, and the people they meet. Ultimately, we are in the connections business—building experiences that inspire and transform. Let’s explore and transform, together. Explore the Galápagos with Our Premier Yachts For an unparalleled Galápagos adventure, we offer three exceptional yachts: Yacht La Pinta: A 48-passenger luxury vessel featuring 24 spacious cabins, a jacuzzi, fitness room, and a glass-bottom boat for unique marine life views. Metropolitan Touring Yacht Isabela II: An intimate 40-passenger yacht with 20 elegant cabins, offering sea kayaks, a glass-bottom boat, and a sun deck for panoramic views. Yacht Isabela Santa Cruz II: A modern 90-passenger ship with five spacious decks, featuring a science center, hot tubs, and multiple dining options. Crucero Santa Cruz Galápagos Encounter the Galápagos Big 15 Embark on a journey to witness the "Big 15" of the Galápagos—iconic species that define the archipelago's unique biodiversity. These include the Galápagos giant tortoise, blue-footed booby, flightless cormorant, and the only tropical penguin species, the Galápagos penguin.
SPIRIT, PASSION AND VISION
Skrevet af virksomheden
- OUR MISSION
- To transform the lives of our explorers through memorable experiences in destinations unique to their nature, history, and culture.
- OUR VISION
- To be the gold standard of excellence in the travel industry in South America.
- OUR COMMITMENT
- Given our origins in the fragile and globally important Galapagos Islands, from our company’s origins, we have sought to be conscientious stewards of the destinations in which we operate and responsible contributors to the well-being of the communities that form part of our value chain. Sustainability is part of our DNA, today embedded into every facet of our operations through the ESG framework and our commitment to creating positive impacts on both people and the planet.
Kontaktoplysninger
Av de las Palmeras N45-74 y de las Orquideas, EC170513, Quito, Ecuador
- (+1) -855-500-0496
- info@metropolitan-touring.com
- www.metropolitan-touring.com
Best Summer Deal 2025
4,9
Fremragende
249 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love working with Maria!
Friendly and professional interactions, prompt replies and an understanding of what my clients wanted.
21. august 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We’re delighted to know that María’s friendly and professional approach, prompt responses, and understanding of your clients’ needs made your experience a positive one. We truly appreciate your comments and look forward to assisting you again on your next journey.
Warm regards,
Metropolitan Touring
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We’re delighted to know that you appreciated the smooth booking process, clear communication, and prompt assistance from our team. We truly value your comments and look forward to assisting you again on your next journey.
Warm regards,
Metropolitan Touring
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We’re delighted to know that you appreciated our quick, reliable, and friendly service. We truly value your comments and look forward to assisting you again on your next journey.
Warm regards,
Metropolitan Touring
Working with Maria was wonderful
Working with Maria was wonderful! Her knowledge and expertise was truly appreciated. Looking forward to working with her again soon!
11. august 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We’re delighted to know that María’s knowledge and expertise made your experience so positive. We truly appreciate your comments and will be happy to assist you again in planning your next unforgettable journey.
Warm regards,
Metropolitan Touring
Answered my many questions
Answered my many questions prior to booking in a clear and prompt fashion.
8. august 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We’re delighted to know that our team was able to answer all your questions clearly and promptly, helping make your booking process smooth and easy. We truly appreciate your comments and look forward to helping you enjoy an unforgettable journey.
Warm regards,
Metropolitan Touring
⭐⭐⭐⭐⭐ Outstanding service and flawless organisation
We couldn’t be happier with our experience booking our Galápagos trip through Metropolitan Touring (Metro Journeys).
From the very beginning, everything was organised professionally and seamlessly. They arranged our accommodation at Finch Bay Galapagos Hotel, all transfers, and our daily yacht excursions, and every detail was perfectly coordinated. Having everything taken care of allowed us to completely relax and enjoy our holiday.
A very special thank you to Anddy, who was exceptional throughout the entire process. He was knowledgeable, professional, incredibly organised, and always quick to respond to our questions. His recommendations and attention to detail gave us complete confidence that our trip was in excellent hands.
Every transfer ran smoothly, every excursion was well organised, and the overall experience exceeded our expectations. It was clear that Metropolitan Touring has extensive experience operating in the Galápagos, and that expertise showed throughout our journey.
We’re so glad we entrusted our trip to Metropolitan Touring. They helped create one of the most memorable holidays we’ve ever had, and we would happily book with them again in the future.
Thank you to Anddy and the entire Metropolitan Touring team for making our Galápagos adventure so effortless and unforgettable. Highly recommended!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Metropolitan Touring
Thank you for your wonderful review!
We are delighted to know that your Galápagos adventure exceeded your expectations and that every aspect of your journey was seamlessly coordinated. It is especially rewarding to hear your kind words about Anddy. We will be sure to share your compliments with him and the rest of our team.
Thank you for choosing Metropolitan Touring and for your recommendation. We look forward to welcoming you back for another unforgettable adventure in Ecuador.
Warm regards,
Metropolitan Touring
The proposal was complete and aligned…
The proposal was complete and aligned with my interests. The trip includes individual guides, which I am excited by. The pricing was reasonable
1. august 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We're delighted to know that the proposal matched your interests and that you appreciated the personalized experiences included in your itinerary. We truly appreciate your comments and look forward to helping you enjoy an unforgettable journey.
Warm regards,
Metropolitan Touring
Galapagos
I evaluated many cruise options in the Galapagos. Carolina Escobar at Metropilitan was very patient and helpful.
30. juli 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We're delighted to know that Carolina Escobar provided you with patient and helpful assistance while planning your Galápagos trip. We truly appreciate your comments and hope to assist you again in planning your next adventure.
Warm regards,
Metropolitan Touring
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We're delighted to know you found the information helpful. We truly appreciate your comments and hope to assist you again in planning your next adventure.
Warm regards,
Metropolitan Touring
I appreciated Maria’s attention to our…
I appreciated Maria’s attention to our desires for a trip to the Galápagos. She kept in consistent communication with us and put together great options for us.
17. juli 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We're delighted to hear that Maria's attentive communication and personalized recommendations helped you plan your Galápagos trip with confidence. Providing tailored service and creating memorable travel experiences is at the heart of what we do, and we’ll be sure to share your kind words with her.
We look forward to welcoming you on an unforgettable adventure with Metropolitan Touring.
Warm regards,
Metropolitan Touring
Bucket list trip booking a pleasure!
The fact that Metropolitan actually owns most of the properties and ship in our itinerary adds a level of security with the booking. The booking agent, Melissa Altamirano, was very knowledgeable and a pleasure to work with.
15. juli 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We're delighted to hear that booking with Metropolitan Touring gave you confidence and peace of mind. It's especially rewarding to know that Melissa Altamirano's knowledge and personalized assistance made your planning experience enjoyable. We will be sure to share your kind words with her.
We look forward to welcoming you on an unforgettable adventure with Metropolitan Touring.
Warm regards,
Metropolitan Touring
Timely responses
Timely responses, significant support when we needed to delay the trip and proposed good alternatives.
12. juli 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We're delighted to hear that our team was able to provide timely support and assist you in finding suitable alternatives when your travel plans changed. Delivering personalized service and helping our guests every step of the way is at the heart of what we do.
We look forward to welcoming you on an unforgettable adventure with Metropolitan Touring.
Warm regards,
Metropolitan Touring
Booking process to Galapogos
It was very easy to deal with Diego Zapata, he assisted us through the reservation process, explained all other options we had. He was able to answere all of our quesitons. Thnak you
10. juli 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We're delighted to hear that Diego Zapata made your booking process smooth and enjoyable by providing clear guidance and answering all your questions. Providing personalized support is at the heart of what we do.
We look forward to welcoming you on an unforgettable adventure with Metropolitan Touring.
Warm regards,
Metropolitan Touring
Great to work with
Great to work with! They had as many questions for me as I had for them, and it was apparent that they wanted to ensure that we were getting the right experience.
9. juli 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We're delighted to know that our team helped you find the experience that best matched your expectations. Providing personalized guidance is at the heart of what we do.
We look forward to welcoming you on an unforgettable adventure with Metropolitan Touring.
Warm regards,
Metropolitan Touring
Clear transparent pricing with all park…
Clear transparent pricing with all park fees and transport included.
29. juni 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We're delighted to hear that you appreciated our clear and transparent pricing. We look forward to welcoming you on an unforgettable adventure with Metropolitan Touring.
Warm regards,
Metropolitan Touring
Excellent experience!
Your team was very responsive, guided us through multiple options, provided very detailed and organized information, built a custom and high quality itinerary, and we liked working with experienced local company. We are excited for the trip!
26. juni 2026
Besvarelse fra Metropolitan Touring
Thank you for your wonderful feedback!
We're delighted to hear that our team helped create an itinerary that met your expectations and that you enjoyed working with our local experts. We truly appreciate your trust and are excited to welcome you on your upcoming adventure.
Warm regards,
Metropolitan Touring
Very informative and professional
Very informative and professional! Different options and came up with a fantastic trip!
Highly recommend Anddy Males
26. juni 2026
Besvarelse fra Metropolitan Touring
Thank you for your kind feedback!
We're delighted to hear that Andy Morales helped you plan a fantastic trip. We'll be sure to share your kind words with him.
Thank you for your recommendation, and we look forward to welcoming you on your next adventure!
Warm regards,
Metropolitan Touring
Diego was super helpful and patient…
Diego was super helpful and patient answering questions. His passion for the Galapagos and trying to find a memorable experience for his clients is very appreciated.
18. juni 2026
Besvarelse fra Metropolitan Touring
Dear Jayne,
Thank you for your kind feedback.
We’re delighted to hear that Diego was helpful, patient, and shared his passion for the Galápagos while assisting you. We will gladly pass your comments on to him, as they are very meaningful to our team.
We truly appreciate your trust and look forward to helping you create memorable experiences in the future.
Warm regards,
Metropolitan Touring
Eduardo was extremely helpful & patient…
Eduardo was extremely helpful & patient with all my questions.
Communication was excellent
Very happy with the booking progress
Hope the trip and the flights & transfers run as smoothly.
18. juni 2026
Besvarelse fra Metropolitan Touring
Dear Traci,
Thank you for your kind feedback.
We’re delighted to hear that Eduardo was helpful, patient, and provided excellent communication throughout your booking process. We will gladly share your kind words with him, as they mean a lot to our team.
We truly appreciate your trust and wish you a smooth and wonderful trip ahead.
Warm regards,
Metropolitan Touring
Professional and timely replies
15. juni 2026
Besvarelse fra Metropolitan Touring
Dear Frederick,
Thank you for your kind feedback. We are pleased to hear that you found our communication professional and timely.
We appreciate your comments and look forward to assisting you again.
Warm regards,
Metropolitan Touring
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.