.Got up early as really needed to get the 6.37, 435 from Slipshatch road which never showed up.Tracked it when i got back and it was at the hospital.They must heve started it from there.Other peop... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The team at Metrobus have all been very helpful in tracking down a package I had left on the 410 bus from Oxted to Redhill on 22 June. After more than 3 weeks, I had given up all hope of seein... Se mere
Great customer service to the amazing and brilliant ladies in the store today as I passed by today, to see if my travel card was handed in and to my surprise it appeared thanks a million Metrobus te... Se mere
Virksomheden har svaret
After losing my mobile on the 200 bus on Saturday evening @ 7 45 I thought I would never see it again I tried ringing it several times to no avail, however on sunay morning Carol answered it and tol... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.
Kontaktoplysninger
Wheatstone close , RH10 9UA, Crawley, Storbritannien
- 01293 449191
- info@metrobus.co.uk
- www.metrobus.co.uk
4,3
Fremragende
385 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Hayley was brilliant
Hayley was brilliant - thank you. And Phil and Millie
20. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Thank you for your kind words Cathy. I will let the team know! ^David
Bus driver didn't know the route and…
Bus driver didn't know the route and left us stranded 1km away from our destination with luggage to haul. Other passengers had the same misfortune.
His driving was erratic and uncomfortable. Customer services said the route changed 7 months ago - yet they haven't changed the bus stop signs..or told the drivers to help customers find the correct route. Shoddy.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hi Lorraine I am sorry to hear this and would like to look into this further for you. If you can kindly send an email FAO Nathan to Info@Metrobus.co.uk I will look into this further for you ^Nathan
They are so helpful they actually save my phone save my one year with us
Oh God, literally so so afraid that I lost my phone at Metrobus but the next day I call them save my phone thank you. I’m so happy I had a lot of daytime site and the phone was expensive as well. I’m so happy they did well they gave me my back phone they are so helpful great people I’m so thankful for them.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Thank you for your kind words Parvat, I am so glad we could help and appreciate your lovely review ^David
Amazing customer service
Amazing customer service, thank you Carol and the driver that handed in and kept my lost property safe, for me to collect back.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Thank you for your kind words. I am so glad we could help ^David
Besvarelse fra METROBUS
Thanks for your review Ella, glad we could help ^David
Thanks to Carol she been very helpful
Thanks to Carol she been very helpful
15. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Thank you Cristian, I am glad we could help. I will make Carol aware ^David
Terrible
Terrible. One time about once a month.
Costs me being 40 minute late but won’t let you on for free
14. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hello Scott, I am sorry to hear this and would like to investigate further . Please can you kindly send email FAO Nathan to Info@Metrobus.co.uk and I will look into this further ^Nathan
Lesley was absolutely brilliant
Lesley was absolutely brilliant! She helped me and my mum so much with an issue we had with our ticket! She was so kind and helpful, she truly made our day! Thank you
4. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hi Travelgirl, thanks for the 5 star review, its great to hear that Lesley was really helpful and helped you with your ticket. I will pass on your feedback. ^Andy
Outstanding staff
Outstanding staff, Phil and Keeley were as kind as to help me retrieve my lost item out of hours! Top level customer service.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hi Pedro, Thanks for the 5 star review about our travel and colleagues Phil and Kealeigh. ^Andy
KEALEIGH went beyond and over to help
KEALEIGH, Phil and Lesley were super duper supportive in resolving my keycard issues.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hi Flo King, thanks for the 5 star review I'm glad to hear that Kealeigh, Phil and Lesley were supportive resolving your keycard issues. ^Andy
What an absolute amazing staff huge…
What an absolute amazing staff huge huge thank you to carol and Lesley, very professional and their absolutely knowledgeable there the type of staff that deserve a promotion in my point of view
1. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hi Att Meee,, thank you for the 5 star review and the lovely comments about Carol and Lesley. This will be shared with them. ^Andy
Carol was amazing she helped me a lot
Carol was amazing she helped me a lot
1. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hi Jannat, thank you for the 5 star and I am glad Carol helped you, I will pass your review on. ^Andy
Lesley was really nice and helpfull and…
Lesley was really nice and helpfull and advised us about the best option. Thank you.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hi Daniela, thanks for the 5 star review, its lovely to hear that Lesley was really nice and helpful. I will pass this on. ^Andy
It was great
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Besvarelse fra METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Kealeigh was really lovely today
Kealeigh was really lovely today, she explained everything very thoroughly and was super helpful explaining cheapest options for us
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hi Emma, Thanks for the 5star review and the lovely compliment about Kealeigh. We will pass this onto here. Thank you again for taking the time to write a review. ^Andy
Buses Don’t Arrive
In the Crawley area, they just don’t turn up. Lost count now how many times they aren’t on timetable and ruin your plans. Can be waiting an hour for a bus, in which time 3 should use turned up and gone. Just get a taxi.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hi Jason, I am sorry to hear that. If you can kindly send an email FAO Nathan to Info@Metrobus.co.uk I can look into this further for you ^Nathan
Staff is very friendly
Staff is very friendly and helpful, they made the whole process look easy
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Great to hear Abhishek, thanks for your kind words! ^David
Came in to find my lost keys
Came in to find my lost keys, and was served by the lovely Carol. Very helpful and pleasant to talk to, she indeed was able to find my keys. Thanks Carol
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Hi Eduardo, thank you for your kind words, I will make sure Carol is made aware ^David
I would like to say a massive thank you…Carol from Metrobus Shop Crawley
I would like to say a massive thank you to Carol for an amazing customer service. She’s been very helpful, friendly and most importantly managed to find and I lost in a bus a while ago I was sure it cannot be found
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra METROBUS
Thanks Marta, that is so great to hear and I will make sure Carol is made aware ^David
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