METROBUS Anmeldelser 

lovely people especially carol and tom were very kind in helping me find my lost property. and had a nice chat which was a great start to my day

Everything was perfect, I’d lost my wallet but filling in the lost item form and got a quick speedy response and managed to get it back with everything accounted for

Good services, get back my lost property back and carol was so nice and polite.

Metrobus team did a great job in finding the phone I had left on the bus.

Great experience as I lost my mobile phone and can only praise the help I got in getting it back.

For a semi rural service the metrobus is the worst service.
Yesterday Tuesday 29th April I saw the 420 on the opposite side of Sutton Station on its way to Sutton bus garage around 5pm.
It stayed there around 4.45/5pm. Awaited for an eternity until I chose to get the London S1 to Banstead where I got collected to get home to Tadworth. Two 420'seen going to Sutton bus garage. Neither came out.
Today, another nightmare. The 16.39 460 I was 10 minutes early for what was non existent.
I walked from lower kingswood to Tadworth
To get picked up from Tadworth junior school.
How on earth do people get to and from work relying on this despicable Surrey Metrobus service.
Is it not enough staff??? Or more likely cancel less populated busses????.

The staff were understanding and helpful with my concern and the timing between my email to the company and their response to my email was executed really well. I am very happy with my customer support experience with Metrobus and I would happily do it again if I have other concerns in the future.

Served by Phil, Carol and Vic. Great friendly service as always. They are always happy to help and with a family.

Lovely reply from Kayleigh, in reply to my Metrobus complimentary message. Glad to see that a point I made on the new bus design will be investigated.
Regards, Bob Reeves

Bus driver was really kind and put it in office where the ladies Carol and Jolene was really helpful and gave me some advice

I'm so grateful for your service it's such a blessing for the people who are struggling financially. But for me I'm from the country where we never had this kind of support so I'm so thankful.

Travel daily to/from school on the 611, good service, normally on time but sometimes late, which is normally on the service updates if it is over 10 mins late. Only flaw I have is that the bus gets very busy in the morning when it is single decker, it needs to be a double.

It was very great

Carol and Phil are brilliant. A credit to Metrobus and extremely helpful

Thrown on my back by driver’s terrible driving. The driver was slowing down to stop at the red light when he suddenly accelerated hard, turning the wheel at the same time. Despite holding on and being braced against the side of the bus I was thrown violently onto my back, injuring the base of my spine. The driver showed little interest in my welfare, instead trying to justify his actions, saying that he hadn't seen me standing, as if that were relevant.
Today my spine is sore, I have trouble walking and it is almost impossible to sit without pain. I am unable to travel to A&E but I don’t consider my injuries so bad as to warrant taking up the time of an ambulance and crew.
I don’t believe this driver should be allowed to continue serving the public until he has been retrained with passenger safety in mind.
420 bus arriving in Sutton just after 10am, reg number LV74CDO

PS I sent an email to your feedback email address.

Good, smooth and quick service.

Phil gave me some great customer service. Really helpful

Caroline was very attentive and helpful

After contacting customer service, Ciara responded almost immediately and was apologetic that I had not received their usual standard of service. Ciara explained that the matter would be passed on for further investigation. I felt I had been taken seriously and that Metrobus appreciated the feedback to better improve customers experience.