Εκτίμησα ιδιαίτερα την παρακολούθηση του πακέτου μου, την γρήγορη άφιξη του και φυσικά την ποιότητα του ρούχου καθώς ξεπέρασε κατά πολύ και την εικόνα και την περιγραφή του και αυτό που περίμενα να δω... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quick delivery and provides quality. The most important for me, is quality products first and after to be quick to delivery. Thank you, great experience shoping on line from Metalstore.
Virksomheden har svaret
fast shipping, i put my order to be delivered to a local box instead of delivering it to an adress and it took around 8-9 days for the whole process. Just a heads up, i ordered size large shirts and w... Se mere
Virksomheden har svaret
Hey, so i really liked the necklace that i got and it was very detailed and the size that i hoped it would be. All these were great things about my experience as a first time buying from you guys, but... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Από τη μέρα που μάθαμε να περπατάμε, επισκεπτόμαστε metal συναυλίες, συναυλίες και φεστιβάλ. Για περισσότερα από 15 χρόνια πουλάμε επίσημα εμπορεύματα μπάντας και από τότε έχουμε ευχαριστήσει χιλιάδες και χιλιάδες πελάτες μας. Επιλέγουμε καθημερινά τα καλύτερα κομμάτια όχι μόνο για τα ράφια μας αλλά κυρίως για τις ντουλάπες σας. Καλωσορίσατε στο METALSTORE.
Kontaktoplysninger
Bystřice 174, 73995, Bystřice, Tjekkiet
- info@metalstore.gr
- www.metalstore.gr
4,8
Fremragende
184 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good job!
The products have good quality, they feet the size. I received my on line order as fast as they say and they were in contact for any information. I recommend METALSTORE for sure!
4. april 2025
Besvarelse fra METALSTORE
Thanks for the review! It’s great to know we met your expectations.😊 See you next time! 🤘
Team Metalshop
Always Perfect
I found the item I was looking for, in the best price, and shipping is always 100% accurate in time!!!
3. april 2025
Besvarelse fra METALSTORE
Big thanks for your feedback! May our gear bring you joy and music always be with you! 🎶🤟
Team Metalshop
Besvarelse fra METALSTORE
Your satisfaction is our greatest reward! Thank you for being with us. 🎸
Team Metalshop
Έμπιστο ηλεκτρονικό κατάστημα
Έχω παραγγείλει αρκετές φορές, μου τα έστειλε όλα πολύ γρήγορα χωρίς καμιά έξτρα χρέωση !
26. marts 2025
Besvarelse fra METALSTORE
Ευχαριστούμε πολύ για την εμπιστοσύνη και τα θετικά σας σχόλια! 🖤 Ανυπομονούμε να σας εξυπηρετήσουμε ξανά!
Team Metalshop
Great all the way!!
2. marts 2025
Besvarelse fra METALSTORE
This makes us happy! Your satisfaction is the biggest reward for us. 🤟 Thanks for your support!
Team Metalshop
Besvarelse fra METALSTORE
Thank you for your awesome feedback! We’re thrilled that everything went smoothly. 🤘 Enjoy your purchase!
Team Metalshop
Comments
In my opinion the shipping costs are quite high, the discount is for purchases over 60€ and personally I don't like the brand the t-shirt is printed on. Shorts are very expensive also.
3. marts 2025
Besvarelse fra METALSTORE
Thank you for your honest feedback. We understand your concerns about shipping costs and prices.
We'd like to emphasize that we offer high-quality products. However, if you're not satisfied, you can return the items. You can find more information about returns here: https://www.metalstore.gr/s/allag-epistrof-kai-kataggelie/
If you need further assistance, please don't hesitate to contact us. 🤘
Best regards,
Team Metalshop
Besvarelse fra METALSTORE
Αγαπητέ πελάτη! Σας ευχαριστούμε για την αγορά σας! Η ομάδα του Metalshop
Besvarelse fra METALSTORE
Οι πελάτες μας είναι οι πιο απίθανοι άνθρωποι! Σας ευχαριστούμε θερμά! Η ομάδα του Metalshop
Great shop!Fast delivery!
26. februar 2025
Besvarelse fra METALSTORE
Αγαπητέ πελάτη! Σας ευχαριστούμε για την προτίμησή σας! Η ομάδα του Metalshop
Besvarelse fra METALSTORE
Thanks for the review! We’re glad we didn’t let you down. 🤟 Keep rocking!
Team Metalshop
Thorns Up!
Fast reply, very good communicational skills. Fast shipping. Great quality.
3. februar 2025
Besvarelse fra METALSTORE
Your review is like the best guitare riff – we really enjoy it! Thanks so much! 🎸
Team Metalshop
Besvarelse fra METALSTORE
Thank you for your awesome feedback! We’re happy that everything went smoothly. 🤘 Enjoy your purchase!
Team Metalshop
Major issue about shipment and overall customer experience
"Terrible service and a major issue with order delivery. Despite following the correct procedure as a customer, my order was delayed by a full 12 business days before being shipped. Even though I repeatedly contacted the company to find a solution regarding the delivery, their response was simply, 'We are sorry for your disappointment; we hope to serve you better next time.'"
10. februar 2025
Besvarelse fra METALSTORE
We’re truly sorry for the delay with your order, Georgianna.😔 Unfortunately, the pickup point you selected was unavailable, and we had to find an alternative solution. We sincerely apologize for how long this took – this is not the standard we strive for. We’ve since improved our processes to ensure we can respond more quickly in the future. Thank you for your feedback – it helps us get better.
Team Metalshop 🤘
As advertised!
We bought two t-shirts for our kids, and they came as advertised, without any delays.
The kids are thrilled with their AC/DC and Smashing Pumpkins t-shirts.
1. februar 2025
Besvarelse fra METALSTORE
Thank you so much! 😊 We're happy to hear your kids love their new t-shirts. They have a great taste! Enjoy, and we hope to see you again soon!
Team Metalshop 🤘
Quality's proffesionals are these people!
Genuine quality making products looking even better when you have them in your hands, rather than in distant sight on the computer
23. januar 2025
Besvarelse fra METALSTORE
Wow, thank you! 🤘 We're so happy that everything was great and that you had such a fantastic experience. Hope to see you again soon!
Team Metalshop
Besvarelse fra METALSTORE
Glad to hear that! 🤘 Enjoy your new clothes and rock on!
Team Metalshop
Φοβερά μπλουζάκια καλής ποιότητας…
Φοβερά μπλουζάκια καλής ποιότητας εξυπηρέτηση τέλεια
20. januar 2025
Besvarelse fra METALSTORE
Ευχαριστούμε πολύ! 🤘 Χαιρόμαστε που είστε ικανοποιημένος/η με την ποιότητα και την εξυπηρέτησή μας. Ελπίζουμε να σας ξαναδούμε σύντομα!
Ομάδα Metalshop
Never ordering again.
They send my order to a wrong place (instead of Greece to Zagreb) no one collected it (obviously), so they cancelled it and now for 2 months I am emailing and calling back and forth for the return of my money with no help. In the email they said that the return has been made but when I contacted their site they said that they are still processing it??? I think this is confusing and I’m thinking of the site being a complete scam. Poor management, contact and communication. Really disappointed but not surprised..
Update: 24/1/2025 they saw my review here and the instantly send the money but their store is so unorganised that they send 10,50€ instead of the 15,70€ that i had paid in my order. I guess they wanted a little treat for themselves… never again this mistake of a store
26. november 2024
Uopfordret anmeldelse
Besvarelse fra METALSTORE
Dear Marina,
Thank you for your review. We fully understand your indignation about this situation. 😔
We admit that the situation was really chaotic and we're not proud of it at all.
We have already made corrections to our procedures to avoid similar situations in the future. We would be happy if you'd you give us the opportunity to improve your experience. Please check your email, we have already sent you a message.
We greatly appreciate your honesty and would like to do what we can to remedy the situation. 🤘
Sincerely,
Team Metalshop
Bad service and deceptiveness of terms of return
We have returned the item following their instructions and using their shipping company. After almost 2 months: They claim that item was never returned to them and I should wait for them to get paid from shipping company and after that they would return the money to me. Then they changed their policy, claiming that unfortunately their shipping company refuses to compensate them and I should contact the shipping company myself. Pretty sure they have no idea about shipping companies or internet sales and customer service. Nothing of all these is written on their website under the section returns - which I always read before buying something on line. I have never experienced such ignorant and unprofessional behaviour by internet sales company unless it was a scam company. I guess they don't care about their customers and they don't have a decent customer service. I will never buy from them again and please beware if you buy and you want to return any goods. You will probably loose your money and really lots of time trying to find a solution without finding one.
18. december 2024
Besvarelse fra METALSTORE
Dear Liza,
Thank you for sharing your feedback. We deeply regret the inconvenience you experienced and would like to clarify the situation.
We followed the standard procedure and communicated with the shipping company regarding your returned item. Unfortunately, the shipping company informed us that only the sender of the package – in this case, you – is entitled to initiate and claim compensation for a lost package. Despite this limitation, we tried to assist as much as possible, but the shipping company’s policies prevent us from acting on your behalf.
We understand your frustration, and we are truly sorry for the time and effort this situation has cost you. Your feedback regarding our returns section is valuable, and we are taking it into consideration to improve the clarity of our policies and processes.
We genuinely care about our customers, and it is never our intention to cause any dissatisfaction. If you need any further support or documentation to assist you in resolving this matter with the shipping company, please let us know.
We appreciate your understanding and hope we can rebuild your trust in the future.
Kind regards,
Team Metalshop
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.