Medshop Australia Anmeldelser 

Medshop supplied us with bandages to help with our training requirements at the Wye River Surf Lifesaving Club. They responded quickly and efficiently to all my questions and were very helpful in returning some products that we over ordered. Great teamwork, thanks!

Sent the wrong item. Once the item i was returned, the replacement order was cancelled without any communication and reason provided. The refund only covered the item cost, but no postage cost refund. Tried to contact the shop twice, but no response received.

I made a large and expensive (for me) order for items needed for uni. It took about 3 weeks to get the in-stock items sent out. The most pricey item was missing half of the equipment in the kit so I sent a help request through and the next day received a canned response giving me details on how to request a return. With no other explanation or acknowledgment of the mix-up, I obviously queried this and then received a very defensive response from customer service saying that of course I'd have to return the item but that the returns dept would tell me more about what I'd need to do... information that would have saved us both time if it was just included in the first email.
Another 24 hours wait after I submitted the returns approval, another canned response giving me details of where to post, along with instructions to print a proof of purchase (which would of course be available on their end, and seriously who has a printer anymore!). But I followed those instructions to the line as I just get the feeling after all this they'd take any excuse to not accept my return! No idea if I'll be reimbursed for the return shipping fee, not to mention how long they will hold onto my $260AUD before the return is processed. In the meantime, I've had to fork out for the equipment again... of course from a different site.... not sure how I'll pay for groceries now!
Such a bad experience from a company that either has such poor systems and uninspired people handling customer service or simply don't care about customers.

Excellent service and product is absolutely superb. User-friendly website although suprised to find out based in Australia. NZ site has NZ pricing which is great. Speedy delivery. Annoyed that as a company they don't offer NZers accounts.
Will very definitely purchase from them again though.

Ordered Sunday, sent Monday and arrived Tuesday. Everything arrived as ordered. Never had any issues from medshop and will continue using their service.

My order arrived on time however the sizing of the Cherokee scrub pants I ordered were not as per the size chart provided by the manufacturer and used by Medshop. I wanted to return them for an exchange and the experience left somewhat to be desired. Eventually, not getting to a reasonable outcome, I left a negative review on here and then Steven (the owner of Medshop) reached out to me.
Steven replied to my review very promptly and let me know his details to contact directly him via email. This was done after business hours. I emailed Steven on a Sunday and he replied to me same day in a very professional and very prompt manner.
For Steven to go out of his way to contact me out of hours screams volumes to me. He genuinely cares about his business, customer feedback and resolving issues. Sure, there are things internally that he's working on but for me, if someone's willing to go out of their way to ensure you have a positive outcome, that should be acknowledged positively in return. We're all human and we should support those who support us.
For anyone ordering the Cherokee jogger scrub pants, the material is awesome but keep in mind to stick to your normal sizing unless you want them tight! I'm normally a medium but the size chart measurements had me as a small. If I'd ordered a medium I would've given 5 stars for this review as I wouldn't have had any problems.
Would I order from Medshop again? Absolutely!
If you run into trouble, don't get mad, get Steven. steven @ medshop.com.au

My experience with Medshop was very positive. I had an issue with an order I placed and their customer service (Vicki) was fantastic, very professional, helpful and quick to respond. I would definitely buy from them again and recommend them.

Don’t purchase from this company! See email below..

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You know I’m in New Zealand.... why should I be ringing around to find a product that’s still in your country of origin??? I have never had so much difficulty in purchasing an item online before this... Take responsibility and start showing some level of bloody customer service. I ordered from you .... I paid to you... I have been emailing for follow up to you and now you say contact Australian post.

Any other business would have offered a token gift or something for all the trouble I have had ordering the simple order of two fobs but instead you try to palm me off. This is disgusting.

I am asking you directly! Where is my order and when can I expect it to be delivered? Remember I completed this order on 19 July and now we are almost in September. This is totally disgusting service!.

On Wed, 26 Aug 2020 at 8:01 PM, Medshop Sales u> wrote:

Hi,

Thank you for your email.

According to tracking number ############ as provided by Australia Post, your order has been delayed by them.



If you phone them, you should be able to obtain an update asap.



Let us know if you require additional assistance.

Help desk

This product has great accuracy! Great quality! I received my package 7 days earlier, which I expect to take longer Due to COVID-19. This company is amazing! I recommend 100%. The colour is perfect and free engraving! This was a bargain! Best product I have ever brought! All my nurse friends are jealous. Thankyou MEDSHOP!

I ordered something yesterday that came today. Pleasantly surprised that the order was shipped out so fast. Thanks Medshop!

Parcel took 2 months to arrive.
It was scrubs I urgently needed for Level 4 lock down.
Emails were slow to be answered - claiming I went to "spam" box. Covid situation was blamed for the delay - however it was over a month before the 3 clothing articles were sent out. had I known the order took so long to process and send out I wouldn't have ordered from here.
I ordered other stuff during this time and it came with no delays.
I ordered from NZ as the name of the web site was "MedShop New Zealand" but it is actually an Australian company so name is deceiving.
More honest naming of the company, better communication and faster delivery would be required for this company to be recommended in future. After reading reviews now, I wouldn't order from here again.
Lots of excuses and no follow through.

Never received an invoice. When I chatted with them i was told my scrubs were unavailable. Asked for a refund and now 12 days later I have still not received. Apparently you can't call them, only chat and not a very helpful person. I would avoid this place at all costs. I have bought many scrubs online and always excellent customer service.

Avoid at all costs. I wish I had read the scathing reviews online before placing an order! 5 weeks after placing an order, MANY desperate phone calls and emails, I finally received my order. I was assured numerous times that my items would be sent urgently - that day - but still it took another 2 weeks.
Incompetent, liars and untrustworthy company.

EDITED to reply to their response: More lies!!! This was order WELL before Covid was even in NZ or Australia! Totally using this pandemic as a scapegoat to cover their inabilities

Disorganised and ineffective company. I rung them prior to ordering an item to ensure it would arrive by a certain date. They assured me of this. They then proceeded to put the wrong address on the parcel, and the parcel has not arrived. I understand mistakes happen, and would have been happy to work through this with them; however, I have attempted numerous times to email and call the company (over 2 days)- and they have provided no reply.

As they have not answered the email or calls I've made, I am left in the dark about where my item is, and the $170 I spent. I would not recommend this company.

El Crapola in service and everything else. Don’t ever shop here if you want things you pay for. There automation text message is terrible , The $20 delivery is a donation in the “ yeah maybe I’ll send it when we get our act together “fund.
- and there terrible phones sound like Charlie Browns teacher, “ wonk wonk blah bi blah”
So I’ll be buying elsewhere!!!!

I purchased a couple of anatomy posters and ensured I selected the non-laminated option so that they would fit in poster frames I have in my clinic (I already have some posters of the same size and I wanted these to match). When I received my order they came laminated which do not fit in the frames so I contacted Medshop to inform them that I had been sent the wrong items. The response was that they would inform their warehouse so they would be more careful in the future, they then marked this issue as resolved. I responded again stating that these posters were not going to fit in the frames I needed them to be in and that informing the warehouse was great for the future however this did not solve my issue. They again responded and said there is nothing they can do to help my situation and that I got the more expensive laminated option without paying for it and I should be happy about that. They said I need to just cut the edges of the lamination to make them fit the frames. To me this is not a good enough solution to sending me the wrong items, yes I will make them work as there is no other option but as a business owner if I had made this mistake I would ensure I rectify the problem and make sure the customer had the correct item or offer some sort of refund if they were to keep the item.

In good faith, I bought an item (medical bag) which was received damaged and had dirt inside. On same day or arrival, photos were taken and sent to the company, they were very reluctant to process the refund properly or send a replacement.
Unlike ALL medical stock suppliers, they refused to collect the item and insisted to leave to me the burden of sending it back. Took a couple of emails before the refund got processed. The refund was only partial, just the product price, the freight was withheld on the excuse of the item was found in "good condition" despite almost 10 photos to support my claim. Also the other excuse was the "terms and conditions" ignoring the fact that whatever the terms and conditions says, the laws of trade does not allow selling damaged goods as new. The company claimed they resold it to another client, another breach of the trade. Not to be trusted anymore, after almost a 10 yr, they lost a customer and I am sure they will continue to lose more with this attitude.