Mears Group Anmeldelser 

It is the most dishonest and incompetent company that I have come across.

I have been trying to get them to evict their tenant from 2017. They refused to support the tenant and have gone against our agreement. They use their power to slow everything down and leave you in a mess financially.

Make sure you do your due diligence, as they are notorious for having a high staff turnover who are experts at covering up their mismanagement.

They only care about how much money they can acquire and will lead you down the garden path and drain you of your resources, just to avoid the work that they have to do. Do not use this company, as they will leave you with a property in total disrepair and they will confuse even your legal team with their lack of moral standards.

We have had a leak in our flat for a month, Mears has not sorted it. The electrical circuit has stopped working and we feel unsafe in our house. Mears Group will still not fix the issue. Dangerous company to work with.

INCOMPETENT COMPANY

They are inadequate to offer the simplest service. Endless damages to the property. They lie and are deceitful.

Management is in total chaos with no communication, to say the least.

You are better off asking the local council to provide a different contractor. This will save you from physical and mental harm.

Truly disappointed as tried so hard to work with them but they terribly failed.

Even gave them feedback to help them. But their way of thinking is beyond sanity.

I hope the local council read these reviews and listens to the tenants voice of displeased.

This is an almost fraud company. They are deducting landlords rent in the name of suspicious and false repairs.

I am appalled by the recent service of Mears Group and very very disappointed . I had a faulty alarm in the passage way of my flat called havering out of hours Reece came promptly and was friendly replaced the Alan with a new one but did things quickly seems to me they overwork their engineers as as soon as he left the new slam was faulty I called havering again they told me o must wait 4 hours and they never showed up so from 6 to 5 in the morning the alarm went off you could only stop the Alan in you stand under it then it will go off again . The engineer still did not come out so at 5.09 I called havering out of hours they told me Reece had too many jobs and was tired according to the manager for Mears . They said they will now send an engineer at 8.am . This has caused me emotionally distress and I would no longer recommend them as some one should have had a curtsy to call me not me keep calling havering

Great service phoned on the Thursday engineer came the next day and fixed the problem. I was kept informed as to when Nigel would arrive and received a txt to say he would be here in the next 30 mins which he was. Very happy with the friendly service from receptionist to engineer

If I could give less than one star I would. As my landlord RHP -“Richmond housing partnership” contracted “Mears group contractors”to came too my hometown do some work which they “mearsgroup” stole my belongings of installation rolls on 5th sept 22 I made a formal complaint via phone on 6th sept which the operative tried to lie and say the didn’t do it, then they tried to say they used my belongings in my home calling me a liar.

then on 7th I sent a formal complaint via email with supporting video which included there staff saying they moved my belongings and showing them packing it up preparing to go in their vehicle

On 21 October I notice in video it was 4 rolls of installation that was taken not 3 I believe due to my disability and health conditions I never noticed properly on how much was taken.

At this point I had not heard back from
Mears which I sent emails to about 4 members of staff 3 which were management inc Executive CEO

7 October I gave meat 2 weeks notice of reimbursement of my goods as I was informed to do so by the police
They failed to respond or reimburse

On 27 October mears wrote back via email with a attached letter dated 21 oct saying they would reimburse me for 3 of the loft installation rolls £140 and a missed appointment £30 and compensation £100
They said they would pay by cheque
But I had to contact them.

I contacted them on 27, 28 Oct
1,2 November and resent a email I sent on 21 October informing them
Of what was taken and that it was more than 3 rolls taken and I was not happy with £100 compensation that was suggested on 3 Oct by RHP and their failures
As a service as per their “Mears policy & procedures” and made a further complaint which they have ignored
Up to this day
And I have not a reimbursement for my goods or anything else
I do not understand why they would also try and further rob me by trying to inform me they would reimburse me 3 rolls
I have been unfairly treated and treated by Mears
And Equality and Diversity has not been shown Towards myself they have failed to demonstrate their own
Policy towards me;
This experience has caused stress and anxiety I feel unsafe knowing this took place in my home whilst I was there
Limited with my mobility and access
Within my home for them “mearsgroup” to carry out the work

I await RHP stage 2 complaint outcome and proceed to go to the ombudsman if this is not properly sorted

Still awaiting to be viewed with ombudsman

But it’s now 8 December 22 and still have not been reimbursed or seen any money or cheque.

Absolutely awful company. Refurbishing my bathroom (council property). Not once have they told me they are coming not what they are going to do. Nothing done as agreed with boss before they started. They have put in a small bath instead of just putting it against the other wall where a full size one would fit and he said they would. All the bathroom suite has been fitted before they have even painted. The old tilefix is still on the wall and will need to be chipped off. Scratches highly likely will occur. Totally clueless

again failed to arrive for appointment this company should be , closed down they have inexperienced staff , work done by unqualified workers left very dangerous wiring in my shower room terminal blocks used on mains cable to pump and left laying on floor so water leaks to floor from above flat and luckily trip blows otherwise could have been dangerous incident i have photos of the work and wiring , not been able to use my shower for a year yet mears keep passing the buck came and look over a week ago said they would book it in for making safe left bathroom panels off and still not returned , shamefull company with no custermor support

Where do I start. As others have said, I would give 0 stars if I coukd.
Complained for 3 years of a damp problem in my kitchen to mears. Was told there was nothing wrong and was all in my head. Last year I had the shock of my life when I noticed thousands of tiny white bugs all over my kitchen. Called pest control immediately which I had to pay for myself as mears wouldn't come for 5 days. Was identified as "mould mites". Had to have entire house treated and kitchen chemically sprayed. All my possessions ruined. They were inside everything. Oven. Washing machine. Microwave. All the cupboards. I had to hire a skip and gut my entire kitchen. Council surveyor noted it was due to rising damp in the building and lack of ventilation in the kitchen.
I had 4 months without a kitchen and had to cook with a microwave in bedroom, eat out and use launderette for all this time. Cost us over £4000 in total to do this and replace every single item. They gave us a new kitchen after rendering the wall down to brick and putting in all new plumbing and electrics but I still had to replace all the items I had lost. Took over a year to get a response from them at all and me going to everyone possible such as MP and countless trips and calls to council. I still only just got compensation back 14 months later and was less than half of what it cost me as mears refused to accept responsibility even though I had been arguing this fact for 3 years and it could have been prevented. Since having the kitchen completed I have had a leak happen which resulted in the newly fitted kitchen cupboards warping and having to be replaced a month after installation and most recently damp appearing again in cupboards as they fitted the hot and cold pipe too close together and it's causing condensation. I'm still waiting for the back of the cupboard to be replaced now which will be done by Morgan sindall since mears were sacked from Welwyn Hatfield council last month. They also forgot to fit a vent in my kitchen when they fitted the new one which was part of the reason I had the problem in the first place. Once I noticed this they tried to fit it afterwards but couldnt put it where it needed to be because of where they had put the pipework. So now it's the opposite end of the kitchen to my oven. Absolutely pointless and only a matter of time before the problem recurs.
Absolute cowboys!!!
The manager Dean I was told numerous times would contact me and I was constantly ignored. Their solicitors are rude and love to ignore you too. I'd had enough of waiting for any kind of response so ending up just accepting the measley offer of £2100 when they had cost me more than double that. Resulted in my family having to cancel our first holiday abroad in 21 years so we could use the money to pay for replacement items.

Having a new kitchen fitted. The contractors have not a clue on how to fit the flooring. It was beyond acceptable second floor attempted. Done to a satisfactory standard. Sink fitted they have left the stop cock leaking for more than two weeks. Still not resolved. Such a lack of communication between site manager and workers. Most workers I have come across English is not their first language. Worker painting has done a below satisfactory job. I myself will need to paint again !! Crack in a cupboard unit which they have tried covering with sealant rather than replace the back panel. They have not respected my home and have not tidied up after them each day. I was told the work would be completed with fifteen days. It has now been five weeks and they have still not resolved and completed the jobs. Moat have offer me this new kitchen. I have now complained to Moat Housing still waiting on a plan of action. They are all useless and no one seems to care. Even though as a tenant I am told to look after their home which they show little care about.

The call centre is rubbish they keep cutting calls after waiting for almost an hour! The workers are unskilled and lazy. One job has been on going for over a month! This is ridiculous!

pig ignorant workers , currently had one of their vans idling outside my bedroom window with the headlights shining in since 7am odd

useless..very unhelpful .One job still not completed after months of waiting .Never turn up ...never keep appointments .All so stressful .wsiting yet another no show number 9 today.😡

Complete waste off time cannot tell the truth if it hit them with the wet end. Called this morning to check on time they due out today for an appointment was to they'd be out about 0930 then get a call about 10 to be told the person phoned in sick this morning and is not coming how is this company still going why is the council using these clowns. If I could I wouldn't even give them a 1 star

Mears housing management company is a corrupted company the staff who handles your call is very rude phoning me at midnight shouting waking my disabled husband up from his sleep I have been left with no heating or hot water in the property

Wouldn't even give this company any stars, Milton Keynes Mears Group are a joke, the director really needs to take a look at the staff they employ. Customer Service agents rude, put phone down on you, take a week to respond to email, do not care about a person that has no heating while the person is ill, managers aren't any better, speak to you like your a child. Heartless and very unprofessional. Milton Keynes Council need to get another company on board

i had a wet floorshower room installed. The team in Leeds have been fantastic from start to finish. their service has been exceptional i love my bathroom., it will make my life so much easier as a stroke survivor

This ls my third breakdown this year. When l call they say 24 hours l must wait. They then turn up when l am at work..l canot aford to keep having days off and am self employed there fore l miss a day im sacked. At weekends...they have not once turned up.l was without hot water for 3 weeks..l don t know how long l wil be without it this time..They only care about themselves. Why not fix an emergancy at the weekend ?

21st Sept Booked Afternoon repair for rotten shower on 7th October. Need to use it in the morning before they come. Yesterday they call at 9am saying they know my appts tomoro but they can come today! Ignored as I had to go out.
2pm yesterday text come saying my repair is booked for 7.10 8am-1pm. Which is morning and I know they will come first thing when I haven't had a shower or eaten. Call the number on text and tell them I booked appt for afternoon and that's when I want it. Spent 12 minutes telling them I don't want calls or visits in the morning. For a Reason!! 8.57am today my phone is ringing, it's Mears. Decline call. They call again asking if they can come this morning 🤔🤔 when I just told you YESTERDAY that I want the AFTERNOON + put it on my account. Woman doesn't know that. Its like they want you to get ANGRY in the morning. Told woman to cancel the whole thing.. its a 4 hour repair and I'm stressed now and tired. They don't care what else u got going on, what health what schedule they just change appts to suit themselves and then wonder why they can't get access 🤔😒🙄