I just wanted to say a big thank you to Mead Fleet for the way they've looked after me as a customer. They've been flexible and understanding, and always ready to work with me to find a solution tha... Se mere
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I live in Comley crescent chesterfield also connected to Hulford street. This company has the contract for maintenance landscaping. Since May there had been no maintenance here and following complaint... Se mere
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Just like to mention the amazing service I've received from Natalie Whittaker. Dealt with all my enquiries via email. Extremely proactive getting my issue sorted out excellent member of staff to have... Se mere
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I’m only surprised that some have left 5* reviews for this company. They do next to nothing fur their money and are arrogant when questioned and asked to justify the ridiculous costs. Thankfully t... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Kontaktoplysninger
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, Storbritannien
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
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Excellent thoughtfulness from customer…
Excellent thoughtfulness from customer service
3. september 2025
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Besvarelse fra Meadfleet Ltd
Hi Geraldine
Thank you so much for your review, it is really appreciated here at Meadfleet by all of our Teams.
Take Care
The Meadfleet Team
Further to your response to my review.
Further to your response to my review.
It’s very convenient that you state ‘persons unknown’ fly tipping the large amount of grass cuttings where you accused resident sod doing so - and impossibility with the sheer amount that was left …. This was down to your own contractors however you felt the need to issue a letter accusing residents instead. Very poor on your side.
13. september 2025
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Besvarelse fra Meadfleet Ltd
Hi Ross
Thank you once again for your review.
Unfortunately, the fly tipping was not down to our contractors, it was actually large boulders, wooden posts and large plastic items that were left. However, as we have stated to all residents, as a gesture of goodwill on this occasion, we will credit this on your next invoice.
Take Care
The Meadfleet Team
I am happy with the services and…
I am happy with the services and support. The open space team visit regularly and does a great job of looking after the open space
8. september 2025
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Besvarelse fra Meadfleet Ltd
Hi Lena
Thank you for taking the time to leave us such a nice review.
We will pass your feedback onto the Teams here at Meadfleet, who really appreciate your support for their hard work!
Take Care
The Meadfleet Team
Rising costs
Having lived at hill top for over 4 years, I am fully aware of the condition of the common land & its upkeep. The work carried out has by the contractors has become more & more shabby & the charges have gone up every year, 9% this year. Add to that the fly tipping charge , which Meadfleet initiated & no redress , then I feel something needs to change. A good reputation, is easy to lose
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Bryan
Thank you for your review, although we are sorry that you are unhappy.
We are working hard to address any issues that residents may have and we are in the process of issuing a letter to all residents on their concerns. This will also include an update on the fly tipping issue that you have faced.
Please bear with us whilst this in progress and we will be in touch shortly.
Take Care
The Meadfleet Team
Thank you to Meadfleet
Thank you to Meadfleet for your active interest and incredible support for our event. Your quick approval to use the space, along with your generous donation and raffle prize, was an outstanding contribution.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Debra
Thank you so much for taking the time to leave us such a great review.
Your feedback is really appreciated by all the Teams here at Meadfleet. We look forward to working with you again.
Take Care
The Meadfleet Team
WISH I HAD KNOW THIS BEFORE I SIGNED MY CONTRACT.
Meadfleet is employed by our residents to maintain the public areas around our development. But unfortunately they take our money to just cut the grass and fill in some cracks in the ground even that is done as quickly as possible and cuttings are dumped in a corner.
Residents complaints have been largely ignored or deflected in order to protect individuals in the company. This must be a systemic problem within the company because they get away with it over and over. I can’t work out if it’s bad communication in their offices or is it our site representative because other sites that have a different representative do not seem to have the same issues. Something is very wrong.
I’m also very suspicious about their 5 star reviews on this platform, because in my 4 years of dealing with them they have do everything they can, to do as little as possible and then increase charges.
So....if you are considering buying a house on a development that's public areas are maintained by Meadfleet....think again.
You will regret it!
Thank you for your reply.
Firstly plans merely highlight tree positions and areas of grass that are or not cut, mostly not cut. Not all plans were provided to solicitors during property conveyancing (incomplete contract).
Also, the fact that they get so many one star reviews from people on the same development tells you something is very wrong but they still maintain there is nothing wrong. There clearly is a big problem but they refuse to acknowledge it. Any decent company would at least make an effort to put things right but Meadfleet are just too arrogant.
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi L J
Thank you for your review, however we are disappointed that you are still unhappy with our services, even though you have been fully updated as to our brief on the development.
We understand that you have been in contact with our Team, who have supplied you with the information that you have requested, along with the landscape plans that we work to, supplied to us by the developer at handover, and as dictated by the planning department. We are therefore at a loss as to what further information you require.
As we have noted, Meadfleet have to abide by the planning and landscaping plans for the development. Unfortunately, whilst the development is still in the selling stage, the public open space is maintained to a different specification, for aesthetic reasons.
We do wish to confirm that our 5 star reviews are obtained across all Teams here at Meadfleet, and are submitted for the hard work and dedication that our employees give to our customers, so we think that they are very well deserved.
Take Care
The Meadfleet Team
Frustrated and disappointed residents of Hilltop Park
We the residents of Hilltop park are clearly frustrated and disappointed having been sold a five star marketing dream via Davidson Homes, and on completion of such development, discharged their responsibilities and outsourced the site maintenance to Meadfleet and it is felt that here lies the main problems as although each home owner has signed a covenant toward ongoing outdoor maintenance services, the legal framework in which this is set is heavily weighted in favour of the contracts firm in question and doesn’t highlight anywhere legally the fair relationship transaction between resident charges (payments) and what specific services (grass cutting/hedge trimming etc) or such cycle of works we are supposed to receive for our monies. This document doesn’t breakdown such expectations and there is nil accountability which has resulted in the dissatisfaction (80%) of the residents living within the estate. As a result of this, it is felt that both Davidsons and now Meadfleet are potentially in breach of contract due to lack of transparency and if communications don’t improve drastically, then I would recommend the residents go public and demand a formal investigation into what’s perceived as an unfair and illegal practice, especially as this has us technically held over a barrel if you don’t comply, [without any form of redress] then a charge can be legally put on individual deeds which would then ultimately impact on one’s ability to sell your bought home [which you own, because your tied in unfairly towards paying for an open space which in reality should be done via local authority as we all pay council taxes] because you personally disagree with the way it’s managed and to add insult to injury, affords the outside public - not living on the estate to enjoy our paid for, open space facility, leaving their rubbish, dog trash, fly tipping etc and yet we the residents, end up being accused, penalised and charged for added maintenance fees without any such redress - scandalous state of affairs and now the residents of Hill top park should unite, speak out and challenge these unfair practices. For the record, this matter has never been about us not paying - it’s about a contract and services being delivered fairly to the satisfaction of its invested residents. Come on Meadfleet, please address and resolve this issue out. 😩
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Paul
Thank you for your review.
We are sorry that you are disappointed and we really want to address this situation with the residents.
We are in the process of sending a letter to all residents to outline our involvement on the development and what is expected of us in respect of the planning obligations and landscape documents.
We hope that this will bring clarity to all parties and help us to move forward with a good working relationship with the residents on the development.
We thank you for bringing your concerns to us and you will receive the letter from us shortly.
Take Care
The Meadfleet Team
Hilltop, Melton Mowbray
A list of issue that date back since being appointed by Davidson homes
1, Standard of work/ evidence of works being billed for.
2, customer relationship.
3, lack of engagement from site management.
4, Threatening letter to residents.
5, Increase in costs above inflation without engagement/ prior approval
6, Making formal agreement but not fulfilling.
7, Confusion on agreement.
8, Deviating from contractural agreements.
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Paul
Thank you so much for your review, but we are sad that you are unhappy with our service.
Having spoken to your Regional Manager, it is clear that Meadfleet are working to the agreed landscape and planning documents, as we should be. However, whilst the development is still within the period of selling homes, it will obviously be maintained to a different standard. However, once it has been handed over, we have to abide by the planning documents.
Your Regional Manager is always happy to assist with any concerns that you or any resident on the development may have, as are any of the Administration Teams at Head Office. Our Customer Care Team are on hand to deal with any enquires or concerns also.
Meadfleet issue invoices twice yearly in arrears for the periods February to July and August to January. These invoices come with a 28 day payment term. Following the expiry of the 28 days, a reminder will be sent to our customers. There then follow a number of statements, with the letter regarding late fees being a last resort after approximately 5 weeks following the issue of the invoice and non payment of any charges. We do not agree that these are in anyway "threatening".
In the last 5 years when inflation increased costs by over 38%, Meadfleet have been mindful to try and keep the maintenance and overhead cost increases to less than 26% in the same period.
The agreement that we have with the developer is to maintain the development as per planning, which is exactly what our Operations Team and the Contractor are carrying out, following the landscape plans that we are issued with at handover.
We do not agree that we have deviated from our contractual agreement. The routine maintenance is charged at a set price with the contractor, and only additional works are charged over and above the routine maintenance charge.
Our only aim is to maintain your development as planning demands, and we are in the process of issuing a letter to all residents on the development to address any confusion that they may have and to bring this matter to a satisfactory conclusion for both the residents and Meadfleet.
Take Care
The Meadfleet Team
Meadfleet poor service
Meadfleet are nothing but a money making scam. The do very little on our estate Hilltop Melton Mowbray, the grass is cut as are the weeds, the waste is then dumped in a heap in the name of bio diversity. The thistles shed their seeds and create mayhem if you are a keen gardener, you end up with thistles in your lawn and planting areas, it just makes more work due to their lack of care.
There are weeds around the balancing pond and these just get worse the bottom is never cut, by Meadfleet contractor but was by Davidsons when they were in charge of the site. The verges look awful and unkept. I’m sure Davidsons would be happy how a flagship estate looks under Meadfleets control.
The management team for this estate seems not to care and fob people off if they raise concerns. They send lots of newsletters with the bills that contain lots of spin telling us how wonderful they are, sadly not in our eyes. I’m sure that the accrediting bodies they are a member of would be horrified at the poor service we get.
Meadfleet seem to charge what they want and raise bills way higher than inflation, we have been charged for work that was poor at best and another company came and put it right a few weeks later. We are charged for public liability insurance, management play inspections, a private company to inspect the play areas again every two months, why the monthly management inspections?
We have been charged for removal of waste that was put there by their own gardeners. I have photos to show this, the pile of grass and weed cuttings is a fire risk and unsightly and smelly.
When the builders finished the site there was cut trees and other waste left that we have been accused of fly tipping by a letter that all residents have received and told we would be fined to clear it up.
Personally I would like them to go and its like we are just a cash cows on this estate filling there coffers.
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Mark
Thank you for your review, although it is disappointing to note that you are unhappy.
As we have explained to residents, Meadfleet are maintaining the Hilltop development as the planning and landscape documents dictate, as any management company appointed would have to do.
We have spoken to the Regional Manager for your development who has confirmed that we are following good horticultural and ecological practice in the maintenance of your development, and we are really sorry that you are unhappy with this practice.
When a development is still in the selling stages, it will be maintained to a different regime, which I am sure you can understand, but when taken into management, we have to abide by what planning dictates and therefore it will be maintained as per the landscape drawings, that we are provided by the developer at handover.
Meadfleet's contractors work to an agreed contract price, which is what you will see on the breakdown of your invoice. Any works over and above that contract, will be noted as "additional works" and will be charged as such.
Our Regional Managers are training in the visual inspection of play areas for health and safety, and they will carry out an inspection on each visit. I am sure that you can understand the reasons for these inspections on equipment that is used by children. We also have an independent company to carry out further inspections, which is a more technical inspection on the condition of the equipment, to ensure that it is safe to use for all.
The waste that was charged for was not put their by our contractors. It was fly tipped by persons unknown and therefore as we cannot identify the person(s), it is an additional charge to residents. However, we are in the process of sending a letter to all residents which will clarify points raised by customers, and the fly tipping issue will be address within this correspondence.
Our only aim is to maintain your development as planning demands, but we also would like for residents to by happy with the maintenance. We hope that our forthcoming correspondence will address this and rest assured that we will be taking all comments from the residents into account so that we can bring this matter to a satisfactory conclusion for all.
Take Care
The Meadfleet Team
Hilltop Farm
Hilltop Farm, Easton Close
It’s extremely frustrating there isn’t a phone number to call to discuss the work that’s not being done.
The Emails when they get a response are extremely well deflected with the obvious help of AI intelligence. Exactly the same as the replys to the bad reviews on this website.
The estate is untidy and it needs addressing.
We are paying for something that’s not getting done to any kind of standard.
99% of the residents you talk to on the estate are unhappy with the upkeep, surely we can’t all have a incorrect opinion.
Please be aware of this company if they are instructed on your estate for site maintenance.
Davidson Homes should really question letting this company tender for there contracts!
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Richard
Thank you for taking the time to leave us a review, although we are sad that you are unhappy with the service received.
Our Teams are more than happy to call our residents should they request this. You can do so by contacting our Customer Care Team and requesting a call back.
I am sorry that you think we use AI, but please be assured that this is not the case. Members of our Review Team respond to each and every review that is left for us, good or bad with relevant information to each customer.
With regards to the maintenance carried out, your development is being maintained as planning and the landscape documents dictate. Unfortunately, when a development is being sold to new purchasers, it may be that it is not maintained in the way it is intended. This will of course revert once it is passed to the management company, who will maintain it as per planning. Sometimes this is not welcomed by residents.
However, we will be sending a letter to all residents outlining our brief on the development, which we hope will bring clarity to all concerned.
Take Care
The Meadfleet Team
Rising Costs - Poorer Service
Hill Top Melton Mowbray
I have been shocked by work or at times lack of it carried out by this company.
The rising costs continue to add further insult with no justification as to why they have increased the costs to us so rapidly. Especially when the estate looks the worst it has been in the 4 1/2 years it's been here.
For a company with 30 years experience I would really expect a great deal more.
Jonathan G
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Jon
Thank you for your review, however we are disappointed that you are not satisfied with the service that you have received from us.
Meadfleet's maintenance regime is dictated by the planning and landscape documents for your development, which your Regional Manager is following as he should. Unfortunately, it is not always clear when you purchase your property as to what the plans for the development's maintenance will be.
With regards to the charging on your development, there will be additional charges for works that are required outside of the routine maintenance, and in your development's case, repairs to the hoggin pathway and the wooden bollards on the development were required in this period.
However, our Operations Team would like to clarify our management of your development , and therefore we will be writing to all residents shortly explaining this, so that there is no confusion for anyone.
Take Care
The Meadfleet Team
Non existent customer service
Hilltop Farm, Melton Mowbray
Beware of these “award winning” scammers!
Despite numerous requests, Meadfleet will not share detailed plans of what they are responsible for. There is zero transparency.
Service charges have increased 9% over the last 12 months, more than inflation. It is totally unjustified for the level of service we receive. The explanation for charges is ambiguous.
Their information is often inaccurate and incorrect. We receive letters concerning matters on other estates.
We were threatened with, and later charged for costs for removing fly tipping. Yet when Meadfleet fly tip themselves it’s called “biodiversity”. We’ve had 4 heatwaves this summer and this created a significant fire risk!
There are zero wild flower areas. All we have is an untidy mess of grass and thistles. There are numerous failed trees which just shows the level of care.
The customer service is non-existent. There is no telephone number to contact them (this is deliberate to avoid accountability). They often delay to respond, or simply ignore emails.
The residents have no option to go elsewhere since it’s written into the Deed of Covenant. There are penalties for not paying the service charges and this only rewards failure.
The Competition Markets Authority has recommended cessation of these “fleecehold” arrangements. Everyone needs to petition for change.
6. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi John
We are really sorry that you are unhappy with the service that we provide on your development, but we do appreciate that you took the time to leave us a review on the matter.
Your Regional Manager would be happy to discuss all the points that you have raised within your review and provide information to you to clarify the maintenance regime that we work to. We have therefore passed your contact details onto him so that he can contact you direct.
However, we can see that there have been additional works on your development over the year, including works to the hoggin pathway, repairs to wooden bollards, and of course the fly tipping issues that your development has had. As we have confirmed to residents, unless we have evidence to prove who is carrying out the fly tipping, we have to spread the cost across all residents. If we are provided with evidence, we of course will charge the person(s) responsible for the removal of the waste.
However, as we are confirmed to you, your Regional Manager will be in touch with your shortly to discuss the concerns that you have raised.
Take Care
The Meadfleet Team
Awful value
Unnecessarily high charges. Charged for the removal of fly tipping, yet they have fly tipped themselves (greenwaste) on our local park under the guise of promoting biodiversity - it's untidy and attracts pests.
Park is also not the greenspace it was promised to be.
Big red flag if they are your maintenance company.
Hilltop Park, Melton Mowbray.
6. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi George
Thank you for your review, although we are sad that you are not happy with the service that you have received.
Unfortunately, if we cannot identify the person(s) responsible for the fly tipping, it is a cost that is spread across all the residents. If we do receive evidence of the source of the fly tipping, they are of course presented with a bill separately for payment.
Your Regional Manager would really appreciate being able to discuss your concerns with you, so if you could contact our Customer Care Team with your contact details, they will pass them onto him and he will contact you direct.
Take Care
The Meadfleet Team
Mandy as always very helpful and…
Mandy as always very helpful and friendly and makes my life a lot easier - she is an absolute treasure so make sure she is treated that way !!!
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Sue
Thank you for your review, so great to hear that the service that you receive from Mandy is so well received.
She will be so pleased with your feedback, as are we all!
Take Care
The Meadfleet Team
The Bat Walk organised by Meadfleet on…
The Bat Walk organised by Meadfleet on Wyndham Park, Yeovil on 28th August was an excellent event. It was informative, well-structured, and highly engaging for all ages.
Special thanks to Grace, Paul, and Rob for their expertise and professionalism throughout the evening. Their knowledge and clear passion for the subject made the experience both educational and enjoyable. The additional touches, such as the goody bags with wildflower seeds, insect hotels, and bird feeders, were greatly appreciated.
It is very positive to see Meadfleet investing in community initiatives of this kind, and we are grateful for the opportunity to take part.
Thank you from the Wyndham Park Community Association
28. august 2025
Besvarelse fra Meadfleet Ltd
Hi Sophia
Thank you so much for such a wonderful review for Grace, Paul and Rob, they will be thrilled that you all enjoyed the event.
We will ensure that your feedback is passed to the Team, who really appreciate your support.
Take Care
The Meadfleet Team
Helpful
Many Franklin from Meadfleet was very helpful and sorted out my query efficiently. Very grateful for making it so easy for me. Thankyou
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Rebecca
Thank you so much for taking the time to leave a review for Mandy.
She will really appreciate your feedback, as do we all as it is great to hear!
Take Care
The Meadfleet Team
I’ve had the pleasure of dealing with…
I’ve had the pleasure of dealing with Mandy, one of the support assistants at Meadfleet. They are always friendly, professional, and incredibly helpful. Mandy Franklin takes the time to listen, responds promptly, and ensures any queries are dealt with efficiently. His/her approachable manner and clear communication make the whole process stress-free. It’s rare to find someone so dedicated and supportive—thank you, Mandy, for consistently going above and beyond!
Regards,
Jeen Raj
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Jeen
Thank you so much for such a great review for Mandy in our Credit Control Team.
She will really appreciate that you have taken the time to leave a review of the service that she has provided for you.
Our Teams really appreciate all the feedback that our residents provide, so that you once again.
Take Care
The Meadfleet Team
Excellent service
Having contacted Meadfleets account team recently regarding some information I required, I was delighted with the service I received. Special thanks to Mandy in accounts who responded to my query and couldn't have been more helpful.
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Stephen
Thank you so much for your review for Mandy.
It so great to see your appreciation for the work carried out by our Teams and Mandy will be over the moon that you took the time to leave her such a lovely review.
Thank you once again, it is really appreciated by everyone here at Meadfleet.
Take Care
The Meadfleet Team
Poor maintenance of our site and next…
Poor maintenance of our site and next to no evidence of any work being carried out anywhere on the development.
Today we received a grovelling letter explaining all the things that Meadfleet do not have responsibility for but little explanation of what they are supposed to do. What are we paying for?
We had effective chafer grub treatment carried out on my property early in July and have had no grub damage, why wasn’t this done by Meadfleet?
Yes it has been a dry summer but there is no hosepipe ban in the Severn Trent region.
Lindhurst share a lot of the blame here but I would ask Meadfleet to visit sites managed by other companies to see the difference.
Today’s letter also complains that customers have given negative feedback: this is any consumers right.
The letter is being reported to the Property Ombudsman.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi John
Thank you for your review. We are however disappointed that you are unhappy at this time.
The letter that Meadfleet issued to residents sought to explain the situation on your development and the responsibilities of both the Lindhurst Group and Meadfleet.
The Chafer Grub matter has been fully detailed and a programme of works scheduled in the correct timeframe.
It was clarified by The Environment Agency that your area is indeed in drought and therefore the grass has unfortunately suffered from this.
Take Care
The Meadfleet Team
BE VERY WARY
Appalling company. Like most new estates nowadays maintaining the estate is the normal. Paying over £200 a year on a large estate you would think work would be done and carried out every few weeks . The people who are supposed to cut grass replace dead trees cut hedges and keep it all looking nice what a joke . Sitting in the vans for over an hr before starting work if you can call it that . A quick grass cutting and off They go . Dead trees no replaced hedges not cut even after the nesting season has gone light bulbs not replaced paths not kept in safe conditions the list goes on . Oh and don’t think a quick phone call will work as there isn’t a number to call just an email address so you can never speak to someone. At the end of the day it’s just a money making scheme if by a miracle if any work is done you get a nice bill on top of what you think is included. Be warned if you are thinking of buying a home with meadfleet as the maintenance company stay well clear they are an absolute disaster
29. august 2025
Uopfordret anmeldelse
Besvarelse fra Meadfleet Ltd
Hi Mr Redfern.
Thank you for taking the time to leave us a review, and we are sorry that you are unhappy.
Unfortunately, we are unable to identify your development, so cannot comment specifically to your concerns. However, our contractors attend the development on a regular basis to carry out works, and their visits are recorded on our internal App for review by our Regional Managers. If they were not visiting the development or not carrying out the required works, your Regional Manager would be able to see this from the App.
If you could contact our Customer Care Team to discuss any concerns that you may have, we would be grateful, as it may be that lighting etc is not under the remit of Meadfleet. However, we are unable to clarify this from your review alone.
Please be assured that should you require a telephone call, this will be actioned should you request this.
Take Care
The Meadfleet Team
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