MATT & NAT Anmeldelser 

I bought a Matt & Nat purse that fell apart after only a few times of using it. Similar to other reviews, the strap doesn’t fasten properly. Pins are loosening as well. Customer service is of no help. Save your money and buy elsewhere. I should’ve read these reviews prior to my purchase.

I just ordered 3 items from this Canadian 🇨🇦 company and am extremely pleased with my merchandise!

I got a round Woodstock container, a pencil case with Peanuts characters and a beautiful Snoopy backpack, all well made with beautiful quality vegan leather. ❤️

I'm surprised by the negative reviews here tbh...I'm very happy with my purchases and always get compliments on my Snoopy bag! 🎒

Very poor customer service. My queries have either been ignored or recieved generic email responses
I purchased a crossbody bag and a wallet/purse. I had to return the purse but 6 weeks on and I still have no refund and no satisfactory explanation.
I can't comment on the quality of the bag as I have only used it once but it seems OK.

I'm very disappointed with the returns process. I ordered a pair of trainers, but they sadly did not fit as well as you would like for a pricey pair of shoes, so I needed to return them. The returns department sent me a form to use for making the return, so I promptly sent the shoes back, knowing that I would have to eat the cost of the return postage, which is already annoying, but such is life. It's been nearly three weeks since the package arrived in their warehouse and they have not initiated the refund yet. That is simply unacceptable. When I email them, I only receive a terse reply explaining that they have to confirm with their warehouse that the package was received. Again, this is really unacceptable. It should not take 3-4 weeks or more for customers to receive refunds. I would not risk ordering from them again due to this.

EDIT: I have now finally received my refund. With that said, I really don't think it's acceptable for customers to have to wait 3+ weeks to receive a refund when returning an item.

I ordered a new bag from Matt and Nat, which never arrived. It was supposed to arrive two months ago. I don't recall getting any emails or texts regarding its delivery status but we obviously check every day and nothing arrived. I have contacted customer care multiple times now and despite saying they would 'look into it' and 'track my parcel down' they appear to have taken no action. You spend a minimum of 100-150 (if not more!) on a bag, and they don't even bother to deliver it with a signature required. So when it gets lost or delivered to the wrong address, apparently it's just bad luck for you customer. Really disappointed and won't be purchasing from them again.

Mumbai Vegan Backpack is incredibly stiff, but doesn't keep its shape either. When the shape is distorted due to storage, you have to rough handle it to fix it. The straps are incredibly uncomfortable.

DIDO shoes have inconsistent sizing. My feet size are consistent across many companies. This might be the first shoe that didn't fit me based on the size chart. Strict return policy but I won't fault them for adhering to their policies.

I have bought from the website before and been very happy with the products. However this time the colour of the bags did not look the same as on the website and I wished to return them. As instructed I contacted the returns email to request a return label. This failed to receive a response in over a week so I contacted two alternative emails for the company. Am still waiting for a reply. I will not risk buying from Matt & Nat again.

I purchased a handbag on the website. The color said, "Sage," which looked and sounded like a shade of green. When the bag arrived, it was distinctly gray. I returned the bag and requested a refund. I also asked to not be charged the return shipping fee because of the color of the bag being misrepresented.

I received s store credit MINUS the return shipping fee. I contacted the company and was assured that I "chose" the store credit/gift card return option. I don't know how I would have done that unless it was the automatically selected option.

I purchased a different handbag and it is fine. However, the company refuses to change my previous return method to my original payment method. The company also refuses to return the return shipping fee.

I disputed this with my bank and I was contacted by matt Nat via email asking the reason for the dispute. I explained it to them, as I had originally upon requesting the return. They vehemently disagree, showed no concern for customer service, and no consideration for the fact that I ordered a different handbag.

This is really too bad since, as a vegan company, they depend on a niche market. In addition, there are many competitors for the vegan customer now with excellent products. Their attitude displayed and approach show complete disregard for keeping customers or for repeat business.

Bought a sling bag. It broke after two weeks. Of course they dont do mony back or refund for other items. No, only option is to pay for your own shipping costs (europe to canada) and receive the same (terrible) bag.

I would suggest to never buy anything fron this store. They are not even "green" anymore

Ordered a bag on the 8th March for a birthday present on the 28th. It's still not arrived. Allegedly it was dispatched on the 19th, but customer service is AWOL and the royal mail tracking number suggests they have still not received it. I will also be taking this up with my credit card company.

Had previously bought bags in store at John Lewis and quality and durability was good. Ordered a Salo Crossbody online. Horrible and cheap looking. Looks like its come from a pound shop or street market. Can't even return it is it says sale items are non returnable in the small print. Just wasted £50 with postage. Will never order from them again.

De zool van mijn schoenen laat los na minder dan 25x dragen en meermaals lijmen.

Een paar vegan sneakers besteld aan het einde van vorige zomer. Na enkele keren dragen liet de zool op meerdere plekken los. Na deze gelijmd te hebben liet de zool weer op andere plekken los. Ik heb de care afdeling gemaild met de vraag of en hoe ze me kunnen helpen hierbij. Als antwoord excuses, maar ook dat Matt & Nat niet zal helpen. Advies was om naar een professionele schoenmaker te gaan of ze in een textielcontainer te gooien voor recycling. Prachtig bedrijf. Ik koop hier nooit meer en zal iedereen die overweegt hier iets te kopen dit afraden.

new mens Shoe after 3 hrs of using them ! the plastiq of the shoe start to come out

On the 8th of november 2025 I purchased one pair of "Livia Women's Vegan Mid Heel Boots" and the heel came unglued from the boot on the first day of use! Matt and Nat is selling plastic shoes "made in China", advertising it as "luxury vegan shoes" and then selling it for huge amounts of money. Don't buy from Matt & Nat

I’m very disappointed with these boots from Matt & Nat. After only one month of normal use, the boots look completely different from when I bought them. The material has already developed many cracks, and the overall appearance is worn out and damaged.

For a brand that charges premium prices, I expected much better durability and quality. Unfortunately, the material feels very cheap, and it clearly does not last.

I would not recommend these boots at all. The quality does not match the price.

0 stars if I could

I recently had the extraordinary experience of purchasing a product that never actually arrived, which I can only assume is part of a bold new minimalist retail concept: selling absence.

The company accepted my payment immediately and with impressive efficiency. From that moment on, however, their enthusiasm for completing the transaction appeared to evaporate entirely. Instead of receiving the item I ordered, I received something else. Something unrelated. Something that bore the same relationship to my original purchase as a toaster does to foreign policy.

What followed was even more impressive.

Not only did the correct item fail to appear, but I was also required to package up their mistake myself, print labels, and arrange collection, thereby becoming an unpaid employee in their error-management division. It is rare these days to encounter a business so committed to outsourcing its responsibilities directly onto its customers.

So, to summarise the experience:

• They took my money promptly.
• They did not send the product.
• They sent the wrong item instead.
• They required me to spend my time fixing their mistake.
• And at no point did any of this appear to surprise them.

If you’ve ever wondered what it might feel like to fund a product that exists only as a theoretical concept, while simultaneously performing free administrative work for the company that failed to supply it, this is the retailer for you.

Otherwise, I would recommend purchasing from a business that subscribes to the more traditional model of sending customers the thing they paid for.

One star, awarded purely for their remarkable consistency in not delivering what was promised.

I had returned a product ordered from Matt & Natt. They don't provide a free return and so I had sent the item using Royal Mail Tracked Service. Its been 3 weeks since the item was delivered and there is no sign of any acknowledgement or refund so far.

Given my experience for returning the item, I would be wary of buying anything again from their online store.

My original one star review is below. I've since contacted Matt & Nat again and received notification that my refund is in process and an apology. I will update this review again should the refund not go through.

I tried to cancel a recent order when I read about how the quality of Matt & Nat products had gone downhill in recent years. Customer services advised I refuse the parcel and I would be refunded within 2 weeks of its return.
I did exactly that and have proof of return via Royal Mail tracking however it's been 3 weeks and I haven't been refunded.
I've emailed to enquire about this and haven't received a reply within their 4 day reply window.
I've also sent a message via the website that has not been responded to.
I will now be taking this up with my credit card company.

I am very disappointed in MATT &NAT who sent me a brown bag when I ordered black - in November 2025. I returned it right away but I still haven’t had a refund.

Mon mari m’a offert un perfecto, sur les photos il est magnifique. Dans la réalité, c’est catastrophique.

200€ pour un perfecto made in China de mauvaise qualité.

Les coutures se détachent, le « cuir » est très fin, le perfecto est mal taillé, il y a un trou dans la doublure et il est arrivé complètement froissé et impossible de le repasser d’après les recommandations de la marque.

J’ai contacté la marque qui m’a demandé d’envoyer des photos, ce que j’ai fait. Mais aucune nouvelle depuis.