Delivered next day with tiny chocolate compliment even though ordered at midday. Nice cakes and my first option if I want to introduce friends to my culture or cannot order homemade cake.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Their chocolates and cakes taste amazing. Original is the best! Easy purchase and a small gift at the box. Delivery was quick.
Virksomheden har svaret
experienced a confusion with a delivery. Chose next day delivery for Friday, but received a cake on Monday. Was explained that the order was set up after 3pm and that's why it wasn't delivered next da... Se mere
Virksomheden har svaret
I would give the gluten free nuggets and honey cake a whole entire constellation of stars, they are the best desserts I have ever had! They taste like little drops of heaven, there is no better gl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We love to bake so you don't have to. British supplier of MARLENKA honey cakes. Wholesale. Retail. As the popularity and great reputation grew, MARLENKA established itself in Edinburgh. From there supplies delicious, all-natural products to fans all over the UK through MARLENKA Enterprises, which is The Official UK Sales Office and the direct trading subsidiary of its parent company, MARLENKA International. Our aim to consistently deliver a traditional, superior-quality MARLENKA® products. Our mission remains simple and transparent - we do what we say we are going to do when we say we are going to do it. We earn the right to hold others to a higher level of accountability by being accountable to ourselves, our customers and our business partners. MARLENKA Enterprises participated in Great Taste Awards, the world's largest and most trusted food and drink awards. Great Taste stars are highly respected seals of approval. Speaking of which, MARLENKA is amongst the producers celebrating as its Honey Cake with nuts is now able to proudly carry the little gold and black Great Taste logo.
Kontaktoplysninger
23A George Street, EH2 2PQ, Edinburgh, Storbritannien
- 0131 564 0694
- info@marlenka.co.uk
- www.marlenka.uk
4,5
Fremragende
139 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Heavenly chocolates and cakes
Their chocolates and cakes taste amazing. Original is the best! Easy purchase and a small gift at the box. Delivery was quick.
16. juli 2025
Besvarelse fra MARLENKA Enterprises
Thank you so much, Lorena, for your lovely 5-star review! We’re delighted you enjoyed our chocolates and cakes, and we’re especially pleased that the Original is your favourite. It’s great to hear that the ordering process was easy, your delivery arrived quickly, and that the little surprise in the box made your day.
We truly appreciate your support and look forward to welcoming you back to MARLENKA UK again soon! 💛
Kind regards.
Christine
Delivered next day with tiny chocolate…
Delivered next day with tiny chocolate compliment even though ordered at midday. Nice cakes and my first option if I want to introduce friends to my culture or cannot order homemade cake.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Dear Anna,
Thank you so much for your wonderful 5-star review. We’re truly delighted to hear that your order arrived the very next day and that the little chocolate treat brought a smile to your face.
It means a great deal to us that you choose MARLENKA when sharing a taste of your culture with friends. Knowing that our cakes can help create those special moments is incredibly rewarding.
Thank you again for your kind words and continued support. We look forward to serving you again soon.
Warm regards,
Christine
Always first option for a cake.
Hi, i just wanted to express how amazing and genuinely delicious your cake is, im 18 and ever since i was 6 my parents would buy marlenka for each and everysingle of our birthdays and theirs. Please never shut down.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Thank you so much, Lily, for your beautiful words and for being part of the MARLENKA journey for so many years.
It means a great deal to us to know that our cakes have been part of your family’s birthdays since you were 6. That is exactly the kind of tradition and connection we cherish most.
We are truly grateful for your support, and messages like yours mean more than you know.
With thanks,
Christine
Boring and tastless cake full of hydrogenated oil
Ok. So delivery was quick and they kept me up to date with emails.
Now the product which is the biggest con ever. This is a tastless and boring cake nothing like a home made honey cake they claim it to be. You can't taste the honey and it contains tons of sugar. They claim that it is 100% natural honey cake, ha ha, there is 5% honey in it when you read the ingredience there are tons of sugar, fully hydrogenated coconut oil, emulsifiers and flavourings. It tastes plastic and not home made.
Only good thing is my cat likes to sit in the box it came in. Otherwise a total waste of money and cake ended up in the bin. Shame on you.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Dear Jana,
Thank you for your review and for your recent order with marlenka.uk. We’re sorry to hear that the product did not meet your personal taste expectations.
For clarity for other readers, our honey cakes are produced in an IFS and BRC certified food facility using a traditional family recipe. We do not describe them as “homemade” in the sense of domestic baking.
All ingredients, including honey content and fats used, are clearly listed on our packaging and website in accordance with UK and EU food labelling regulations, and we encourage customers to review these details before purchasing.
Taste preferences vary, and while this product was not to your liking, many customers enjoy it and have shared positive feedback based on their own experience.
Kind regards,
Christine
Schmecken sehr gut doch die neuen…
Schmecken sehr gut doch die neuen Sorten mag ich nicht so gerne,Walnuss Klassik und Kakao bleiben die besten
28. januar 2026
Uopfordret anmeldelse
Amazing company
Amazing company. Always putting customer experience and satisfaction first combined with an amazing range of products.
20. januar 2025
Besvarelse fra MARLENKA Enterprises
Thank you very much, M C Ramsay.
We truly appreciate your kind words and are delighted to hear that both our service and product range stood out for you.
Customer satisfaction is always our priority.
Thanks again for the 5 stars, and we look forward to welcoming you back to marlenka.uk.
Kind regards,
Christine
Mind = blown
Got exposed to the brand through a limited-time sale at Lidl.
Massive compliments to whoever is running the e-Commerce side of things in the UK: clear and efficient website, quick transaction, quick delivery.
Even more compliments to whoever is managing the recipe/manufacturing and producing at scale.
Customer for life.
6. november 2025
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Dear Michail,
thank you for this wonderful review. We’re delighted that your experience on our website matched your expectations. The team will be thrilled to hear your kind words about the smooth ordering process and fast delivery, and our bakers will be proud to know their work earned your loyalty.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Vince
Managing Director
I have been purchasing multiple…
I have been purchasing multiple products from them and never had issue with the quality and delivery.
15. november 2024
Besvarelse fra MARLENKA Enterprises
Dear Az,
Thank you so much for your continued support and for leaving such a kind 5-star review! We're truly grateful for loyal customers like you and we're delighted to hear you're happy with both the quality and our delivery service.
We look forward to serving you again soon!
Warm regards,
Christine
Easy to order ,goods received quickly
23. september 2024
Besvarelse fra MARLENKA Enterprises
Thank you, David! We’re delighted the ordering was easy and your goods arrived quickly.
Enjoy your MARLENKA, and we look forward to serving you again soon.
Kind regards,
Christine
Really nice variety of products
Really nice variety of products, great quality and price, plus speedy delivery.
4. september 2024
Besvarelse fra MARLENKA Enterprises
Thanks so much, Mr Rog. Great to hear the selection, quality and fast delivery impressed. We can’t wait to serve you again.
So amazing,tasty product
So amazing,tasty product. We are definitely Marlenka fans :)
Quick delivery,packaged very well.
Definitely will order again :)
26. juni 2024
Besvarelse fra MARLENKA Enterprises
Dear Andrea,
Thank you so much for your kind words and support!
We’re thrilled to hear you enjoyed Marlenka and had a great experience with delivery. We look forward to your next order!
Best regards,
Christine
Besvarelse fra MARLENKA Enterprises
Dear Phyllis,
Thank you so much for your lovely feedback! We're thrilled to hear that you're enjoying our products and service. Your support truly means a great deal to us.
Wishing you a wonderful weekend ahead.
Warm regards,
Christine
Dishonest company
I received a voucher from this company that advertised "up to 50% off" my next purchase. However, the discount was randomly assigned, something that was not clearly stated anywhere on the voucher. I ended up receiving a negligible discount, which felt deliberately deceptive.
The company claims that the random discount assignment is outlined in their terms and conditions, but this crucial detail was omitted from the actual voucher. Expecting customers to read through 13 pages of fine print before buying a cake is unreasonable and misleading.
Their response to my concerns only reinforces the impression that they are intentionally deceiving customers.
Do not trust the overwhelmingly positive reviews on the Marlenka website (their online shop) — they are clearly filtered. My honest review was never published, indicating deliberate censorship of customer feedback.
They claim to be open to honest feedback; however, this is not true. My genuine review on their website was removed, despite being based on a verified purchase.
They also claim they do not moderate customer feedback on Trustpilot. That, too, is false.
They attempted to delete my honest and accurate customer feedback twice.
First, they tried to remove it on defamatory grounds, but Trustpilot rejected that claim.
When that failed, they argued that my review was not based on a genuine experience.
They eventually succeeded in having my review removed.
After several months, I noticed my review was deleted. I then appealed to Trustpilot and provided documentary evidence. As a result, my review was republished.
They also claim that I have made multiple accusations across multiple platforms. That is also simply unfounded. I submitted my honest and accurate customer feedback once—to their website directly. When that was removed without notice or explanation, I chose to share the same experience on TrustPilot, a platform designed to protect consumer voices.
What’s particularly concerning is Marlenka's discomfort with users who prefer to remain anonymous. Privacy should be respected, not questioned.
13. maj 2025
Besvarelse fra MARLENKA Enterprises
Dear Mr Brown,
We’re aware that this review was submitted under a false name, but we will respond transparently for the benefit of other readers.
The voucher in question clearly states “up to 50% off,” meaning the discount is variable and randomly assigned. This is a standard and transparent promotional format, and the full terms are publicly available and referenced in the offer. To describe this as deception is incorrect.
Claims that we filter or censor reviews are also false. We do not and cannot moderate reviews on Trustpilot. On our own website, only reviews submitted via verified purchases are published automatically. If a submission is made under a false name or with unverifiable details, it will not appear — this is not censorship but standard moderation policy.
We fully support open and honest feedback. However, using multiple false identities across platforms to make repeated accusations undermines the credibility of that feedback and misleads the public.
Update: We are disappointed by the continued misrepresentation in this review, especially after multiple attempts to clarify the facts directly with both the reviewer and Trustpilot.
1. Voucher Terms
The “up to 50%” discount campaign clearly states that the discount is assigned randomly. This is not hidden in 13 pages of fine print — it is disclosed on the campaign landing page and linked from the voucher.
2. Website Review
The review submitted to our site used a different identity and was nearly identical in language and structure. We publish all respectful feedback, positive or negative. This particular submission was flagged due to credibility concerns and tone.
3. Misleading Accusations
The claim that we censor, deceive, or manipulate customer feedback is false. We operate under clear standards and transparency. Accusations of dishonesty presented repeatedly under different aliases are not only misleading but harmful.
4. Trustpilot Moderation
We have not interfered with the reviewer’s right to express their opinion. We flagged the original post based on specific Trustpilot guidelines. The review was temporarily removed and later reinstated following their internal process.
5. Identity Concerns
The reviewer refuses to acknowledge the identical submission made to our platform under a different name. We maintain the right to question such conduct when it creates the appearance of multiple dissatisfied customers where only one exists.
We stand by our ethics, communication, and product quality. Genuine customers are welcome to voice their experiences, but we also reserve the right to correct false or manipulative statements for the benefit of all future customers.
Kind regards,
Christine
Honey & Walnut cake.
I was delighted to be told how to order these fabulous products, having tasted some in cafes!
This company are a joy to deal with. Delivery prompt and products well packaged, as well as tasting extremely good! Great that the products keep well & handy to know that the honey/walnut cake can be frozen as well!
A wonderful find!
17. april 2025
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Dear Shirley,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed our cakes and had such a positive experience ordering from us. We appreciate your kind words and look forward to serving you again soon!
Warmest wishes,
Christine
Amaizing product with a very friendly…
Amaizing product with a very friendly service. The delivery is very fast. All product came without issue or damage. Professional wrapped boxes. Thank you again.
18. december 2024
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Dear Tamas,
Thank you for sharing your experience. We’re thrilled you enjoyed the product and appreciated the service. It’s great to hear everything arrived quickly and in perfect condition. We look forward to serving you again.
Best regards,
Christine
Walnut honey cake is AMAZING!
Walnut honey cake is AMAZING!! pleasing to the eye cake, very tasty and ve4ry affordable for special events! Quality is great and delivery is fast. Clearly people who are in charge of this business prioritises customers. First time buyer, but from n ow on will be buying their sweet all the time. Well done guys!!! :)
4. december 2024
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Dear Erica,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the walnut honey cake and found it perfect for special events.
Providing top-quality products and excellent service is our top priority, and it’s always rewarding to know our efforts are appreciated.
We’re so excited to have you as a loyal customer and look forward to sweetening your moments again soon! 😊
Kind regards,
Christine
Best service and taste of honey cakes!
Marlenka Enterprises not only have the best honey cake on the market, but they provide the most exceptional service I have ever received. I am a loyal customer for many reasons (highest being the taste of the cake). However, there was 1 incident when there was a break in my building and the cake package was stolen. I got a personal call from the Managing Director (Vince) and a wonderful email from Christine reassuring me a replacement cake. I didnt even think it was the business' fault but they took to their own effort to replace me another cake. It was for someone's birthday, and eventhough its pass the date, this was such a huge gesture from the business. This kind of personal touch is why Marlenka is the top cake business in the market. Will highly recommend buying their cakes!
13. oktober 2023
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Dear Shigim,
Thank you very much indeed for your wonderful feedback, it's been greatly appreciated. It’s been our pleasure to serve you.
Once again thank you for your time.
Best Regards,
Christine
Best cakes! Best costumer service!
By mistake I placed an order wrong, I spoke in the chat and they sourt out the problem efficiently. Now I can enjoy this delicious cakes on the day I need it. If I could I would give 10 stars! Thank you so much.
15. juni 2023
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Dear Helena,
Thank you very much indeed for your wonderful feedback, it's been greatly appreciated. It’s been our pleasure to serve you.
Once again thank you for your time.
Best Regards,
Christine
Thank you
I just want to say huge thank you for hard work and for the amazing treats you make!
From the website, communication and delivery, everything went nice and smooth. You made my boyfriends ‘end of diet’ period so much better! :D
Keep up with what you doing!
Thank you
Hana
15. marts 2023
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Dear Hana,
Thank you very much indeed for your wonderful feedback, it's been greatly appreciated. It’s been our pleasure to serve you.
Once again thank you for your time.
Best Regards,
Christine
I am very impressed
It is my second time ordering from Marlenka UK and I am absolutely amazed. The delivery was so quick that I received the next day. Everything was in perfect condition and the cakes are delicious. I recommend them 100%.
7. februar 2023
Uopfordret anmeldelse
Besvarelse fra MARLENKA Enterprises
Dear Melanie,
Thank you very much indeed for your wonderful feedback, it's been greatly appreciated. It’s been our pleasure to serve you.
Once again thank you for your time.
Best Regards,
Christine
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.