Don't buy, read all reviews! Wish I'd read before I bought. Great sweatshirt, took 15 working days to get to me, but the worst thing is simply terribly customer service. USPS shipped... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
No indication of fit on the t-shirts I ordered so ordered Med and Large. Return/Exhange process complicated and the system locked me out. No one answers the phone so trying to get help took me two d... Se mere
It is rare, but every now & again, you purchase an item that lands so above expectations, you want to either tell the world or keep this delicious secret all to yourself. I own 2 Orlebar Brown swim sh... Se mere
I have ordered white trousers and there was a glitch that after washing the waist rope fell off. Not sure if that was because of the washing machine or a defective item. But as soon as I told this to... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Absurdly soft clothes designed in San Francisco and enjoyed by all.
Kontaktoplysninger
California Street 1572, 94109, San Francisco, USA
- www.marinelayer.com
2,6
Under middel
22 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unresponsive Customer Service, Delays
The store gets 5 stars. I love their products and I'm always happy with the service I receive in store.
However, when I ordered an item with express/next day shipping, the company sat on my order for a day. I followed the next morning to say, "hi, would you please update me on my shipment?"
No response.
I wrote again the next day and asked for an update. I received a response some time later that said, "oh yeah, we've sent it out," which wasn't true. They'd created a UPS label, which indicated that the item would arrive 5 days after the order was placed.
I asked if they would please do me the courtesy of refunding the item, as it was purchased for a vacation. They told me that they couldn't do that because it was already sent out (untrue, only the label was created).
Their response? "But you can send it back to us after it arrives." Well, the problem isn't the I don't want it. The problem is that I don't want it 5 days late, after I've left town for vacation.
I followed up to show them that the item hadn't been sent out for delivery, sending a screen capture from the UPS tracking site. I reiterated the I would like this item canceled and refunded, as it would arrive too late, and it's not too late to cancel.
No response.
Why should I pay an additional $25 for overnight shipping on an item that's $88, just to have it arrive so late?
If Marine Layer is too small to handle logistics for overnight shipping, they shouldn't offer it on their website!
21. juli 2022
Uopfordret anmeldelse
I love the store
I love the store. They make returns super easy and always free, no questions asked.
10. maj 2021
Uopfordret anmeldelse
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