Mann Countrywide Anmeldelser 

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication.

Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process.

Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing.

Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry.

I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly.

Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.

One of the worst estate agents I have ever encountered. I was given an appointment to view a property, but a day before, I received a message stating that it's sold. Despite that, I received another call seven days later, claiming the same property is back on the market and scheduling a second appointment. I requested an early appointment, but they couldn't accommodate due to the landlord's unavailability, forcing me to reschedule other commitments, including childcare. To my dismay, I received a call on the same day of the viewing, informing me that the property is now sold. Beware of this estate agent if you're selling your house; their professionalism is questionable.

Jay and Jess at the Portsmouth office have been fantastic , managing my properties with everything taken care of and incredible attention to detail. I don't have to worry about anything and get gold star service!

Tim was very efficient and always responded in a timely manner. Made the process of renting our property really smoothe. Would highly recommend.

We have been impressed from start to finish with the professional and caring way that Mann Countrywide Estate Agents in Maidstone handled the purchase of our new property. From start to finish the communication was outstanding and both David Mansfield and Adam Norris were on hand to deal with any queries. Their communications were excellent, keeping us informed on any queries through all stages of the transaction. They provided a personalised service at all times. They have supported with chasing solicitors when required and helped us to get our purchase over the line. David and Adam have gone above and beyond to help us progress with the purchase of our house. They have been professional and polite at all times and we cannot recommend enough. We cannot thank them enough. Thank you for everything.
From:
Fred and Nelly

Avoid at all costs! Dealt with an agent at the Dartford branch who accepted my offer, congratulated me, encouraged me to move forward with submitting my mortgage application (which involves a brokers fee) and sourcing solicitors, only to tell me the next day that a slightly higher offer is now being considered. He played me, wasted my time and almost wasted my money with no remorse! He didn't even bother to call me to stop the process, but casually informed me of this new consideration when I called. Also, the property is still being advertised with no notice of the two offers - contrary to regulation. Worst experience ever.

Horrendous. Couldn’t care less about their tenants in urgent situations like damp in the property after leaks with children under 3 in the property. Communication is non existent after politely requesting to be kept updated. Never felt so uncared for.

Mann Estate agents in Ashford were amazing from start to finish

Carlton who has been professional and friendly from the start

I have been really impressed with the service and positive experience
shown by Tony and Carlton who worked extremely hard to help me get the right property and tenancy agreement for me
They kept me up to date throughout the whole process and the turn around from
viewing to moving in was incredible and I
Can’t thank them enough for all their efforts
Thanks again

I complete on 12 January 2024 thanks to the Totton branch. They found a sound buyer pretty quick. The whole experience was absolutely awesome. They are extremely customer focused, friendly yet professional, great communication, feedback of the stages was first class and they helped in keeping the stress to a minimum. Job well done. Thank you! X

Mann Estate agents in Beckenham are second to none. Antony and Liam are both diligent and friendly. They turned my rental offer around within days. This was the smoothest rental process I have ever experienced; after all, I'm a well-seasoned rental tenant.

During a recent bathroom leak on my rented property listed with Mann Countrywide in Canterbury, Hayley and her colleagues followed through every step of the procedure with myself (landlady) and with the tenant. At all times courteous and helpful, she went above and beyond her duties to assist me, keeping in close contact by phone, text and e-mail. I am delighted with the company chosen to do the refurbishing, and with whose work I am very happy. I recommend Mann Countrywide as a reliable, thorough and competent company to assist with all instances concerning renting a property.

Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.

Found them to be helpful and well priced with their properties

The way the staff deal with us as a customer's, they very supportive. I can recommend anyone to mann. No problem at all, all went as planned.

We recently bought a property through the Waterlooville branch. They were super helpful and nothing was too much trouble. We would recommend anyone moving or selling in the Waterlooville area to use these estate agents.Many thanks to all the team. Sandra Bishop and Matt Ackerman

Just sold a property through Mann and Co Gravesend. They did a great job with good communication throughout.

I am writing to request the return of my holding deposit.

I paid you £415 on 11/09/2023 to reserve a property at 32 Cumberland House

The tenancy did not go through. You unlawfully kept my deposit and I want my money back please.

Terrible agent. Accepted an offer from us and played us along. Utterly misleading and dishonest. Avoid. Would never get involved with them again on any property.

As a new Tenant

As a new tenant, I have been really impressed with the service and professionalism shown by Jess and Lee, who worked extremely hard to help me get the right property and tenancy agreement for me.

They kept me up to date throughout the whole process and the turn around from viewing to moving in was incredible and I cant thank them enough for all their efforts.

The whole process has been incredible and, the moving in gift was a lovely token.

Thanks again

Just plain incompetent it seems…we put out home on the market with Mann, Paul Goldsmith to be precise, who came across as a genuine and upfront guy… Then the fun started which immediately made us feel uneasy…the photographs done were ok, but the layout drawings were wrong (from supposedly an architect moonlighting when work was slack, doing pictures for estate agents!). The write-up they did was poor to say the least, so I wrote one and insisted it was put out in place of theirs… Initially they said they had people lining up to view property in our road, but it was almost two weeks before the first viewing…which they insisted doing as ‘that was best’…and asked if we could vacate the property whilst they did the viewings… we had three viewings, and invariably Anne Underwood. who was managing the viewings, was late… we had potential buyers parked outside, us waiting to leave in our car, and all waiting on Anne Underwood…!! She handled two viewings, neither of which made an offer, and Paul Goldsmith handled the first viewing, with the same result… I handled the fourth viewing myself, as I was told by Anne Underwood that she had someone in the area who would like to view, but simply could not handle it…!! So I handled it myself, and guess what, yes I sold my own home… Since this time, having decided to go with Mann’s own ‘Conveyancing Direct’ legal service to handle both the sale and our purchase, it’s been a disaster… almost zero contact, except for an occasional email from the ‘legal team’…not being able to get through in the phone, after being redirected by ‘customer service’, the phone just rings and rings or you are cut off… Having had such poor service I asked Mann at their Rochester office for updates, thinking I was paying them almost 6k for a service, but hardly ever heard from them…so the upshot of that was they simply did not answer emails, or when phoning, they were all so incredibly busy, no one was available to talk to you…except for Ben…who I must admit was always polite in the phone…I was advised (warned) by another estate agent that Mann’s were poor, but just took this as professional rivalry…I now wish I had listened to him… I WOUOD NOT RECOMMEND MANN COUNTRYWIDE TO ANYONE, EITHER FOR SELLING YOUR PROPERTY (OR BUYING INLESS THEY ARE THE SOLE AGENTS AND ITS THE HOME FOR YOU)…AND DO NOT USE CONVEYANCING DIRECT, WHICH IS THE ‘COUNTRYWIDE’ GROUPS IN-HOUSE l PROPERTY CONVEYANCERS…THEY ARE, HOW CAN I SAY IT, JUST PLAIN USELESS…AND ALMOST COMPLETELY NON-CONTACTABLE, AND DO NOT RETURN CALLS OR CALL YOU EVEN WHEN THEY SAY THEY NEED TO SPEAK TO YOU, SO BEWARNED…!!