Malmaison Manchester Anmeldelser 

recently stayed at Malmaison Deansgate to celebrate our anniversary, and unfortunately the experience was extremely disappointing from start to finish.

Our room wasn’t ready for the advertised 3:00 pm check-in, and we were asked to wait in the bar. We were told someone would come and find us when the room was ready, but after waiting for over an hour with no update, I had to return to reception myself to ask if it was available.

I had also paid to upgrade to a deluxe room to make our anniversary feel extra special. Sadly, the room was very small and, apart from robes, slippers and a coffee machine, there was very little difference from a standard room. It certainly didn’t feel worth paying extra for.

The delayed check-in meant we missed our anniversary dinner reservation. We tried to move the booking, but the restaurant couldn’t accommodate us, so our special evening was completely ruined and we ended up staying in the room instead.

To make matters worse, the service in the Seventh Floor bar was incredibly slow. Even though it wasn’t busy, it took a long time for anyone to take our order and even longer for our drinks to arrive.

It’s such a shame because we chose Malmaison for a special occasion and expected much better. While the hotel itself is in a great location, the poor organisation, lack of communication and disappointing service meant our anniversary didn’t go as planned.

I’m hopeful the management will take this feedback seriously and put things right for future guests.

Very disappointing ! Called in at the bar to try the cocktail they had chosen for cocktail week. It was clearly advertised on the bar. Told only available in the roof bar which was closed for a private event but they reluctantly agreed to make it downstairs. Waited half an hour, then was told they had to change one ingredient! Then overcharged, told we would have to wait at least a week for a refund. Poor service, poor cocktail, no refund as yet! Hotel bar in its favour was clean and inviting but ...

Fantastic stay at this hotel! From the moment we arrived, we were made to feel incredibly welcome. Donna on reception was especially outstanding. She recognised that we were celebrating a special occasion and kindly surprised us with a complimentary room upgrade, as well as early access to our room at 11am.
Nothing was ever too much trouble, and every member of staff contributed to making our stay truly memorable. The level of customer service was exceptional and deserves to be recognised.
A special mention also goes to the incredibly comfortable bed, it was one of the best night's sleeps both my daughter and I have had. Thank you to the whole team for such a wonderful experience. We can't wait to return!

We had booked Sunday lunch at the Malmaison Hotel restaurant in Piccadilly and from us walking in to us leaving we had incredible service, mainly from Salvatore. My Dad is in a wheelchair and Salvatore really made his experience truly amazing, offering to serve him from the buffet and assisting him to the restrooms and generally putting my Dad first. Food was excellent as well, we will definitely be coming back.
Thank you

I stayed at Malmaison Manchester on my own and had a lovely restful luxurious night on 31:03:26 in room 538. I took the little Malmaison note pad home with me and a week later I've just found a lovely note from the person that stayed there on 26:03:26 ..it started by saying 'you found my note etc and hoped that I enjoyed my stay as much as they did!" And they told me the story of what they did in Manchester on their stay.

I can't tell you how I feel like crying now and how lovely that note was to read. So in case you are reading this ........thankyou ... You never know who needs to see kind words xx

Stayed at Malmaison Deansgate last night. Reported extremely noisy aircon to reception post check-in. Received assurances it would be dealt with however no action taken. Returned to the hotel at 10.20 to be told by a rude female night receptionist that the bar was closed !!! All in all disappointing.

Stayed at Malmaison Manchester Piccadilly very last minute as we were massively let down on an AirBnB. We basically walked in off the street and the reception staff were so helpful they were fully booked but did some moving around and got the 3 of us in a room for two nights. All staff super helpful and the room was really comfortable. Great location to the station and about 10 mins walk to main shopping area.

⭐️⭐️⭐️⭐️⭐️
My partner and I had a wonderful afternoon tea at Malmaison today.
The food was lovely, and the atmosphere was perfect for a relaxed afternoon. The staff truly made the experience stand out – they were friendly, attentive, and genuinely caring throughout. Thank you for such a delightful experience – we’ll definitely be back!

Great experience in this hotel. Good location!

I ate at Sora, their rooftop restaurant last year and the food and service was very good (although the view wasn’t amazing) so I booked it again, two months in advance, for a special dinner after an event I was holding in the city. Less than a week before I was due to arrive, I had an email saying sorry, we’ve taken a booking to privatise the whole restaurant, so you can no longer come. When I complained, all I was offered was a free ‘round of drinks’ when I next visited. Be warned - if you make a booking here it’s effectively meaningless as it could be cancelled at a moment’s notice if they get a better offer. Very disappointing customer service.

Left a sweatshirt in the room. Brand new and unworn. Had to wait two weeks to reply to my email then they wanted to change me £14 to return it. The garment was only £11. It doesn’t cost £14 to return one light sweatshirt and they should use a cheaper service if it does. Needless to say they’re now keeping it. I’m not paying that.

We had Mother’s Day afternoon tea at Malmaison Deansgate this afternoon and all I can say is WOW! 🤩
The food was absolutely delicious a change from the usual fare of finger sandwiches you get elsewhere ! Tuna tacos,mini sliders, beef brisket bites , spicy buttermilk chicken and then a plethora of tasty puds ! The staff were lovely too so welcoming and helpful, I will definitely be going back and would highly recommend 🥳

The hotel in Deansgate was lovely. We popped in for a quiet bite to eat on a miserable day. The staff were attentive and helpful. The Cobb Salad I had was simply the best salad I have ever tasted and was huge in portion size. It all led to a lovely day out.

I stayed at malmaison Deansgate and the hotel is lovely, the room was spacious and clean. Staff were lovely too.

Myself, my daughter arrived at Piccadilly station at 14.56 and waked down to Malmaison. We arrived at the nearest entrance, no one there. Waited for a while, no attention from anyone but noticed people at the other end of the room, found someone in a uniform who told us they weren’t serving food to go to the cafe. Not very busy, no one in attendance, we found a three seated table and sat for 25 minutes, there was one man behind the bar, so went up to him and was told he would come to us when he had finished serving cocktails. 15 minutes later came and took our order. To be fair he seemed to be the only person on duty. Our order arrived in timely fashion, the table although with 3 seats was enough space to accommodate. There wasn’t any seasoning that all the meals needed I had to go and find someone to ask for seasoning, apparently balsamic was not available. We had to order salt and pepper which was essential; The fries were good, the burgers tasteless. I ordered the chicken wrap which was a compression of tasteless. I have to say, at this stage I think the staff must have changed shift, the waitress was called over, she was absolutely charming, the order for more coke and coffee arrived promptly. All this for £83.44

Just spent the day working with colleagues in Malmaison’s Work and Play area in Manchester.
Great venue, really welcomed by the lovely staff.
Many thanks folks!

Stayed for one night as attending a concert at the Co-Op arena. Really nice hotel, great location for the train and the trams to get to the arena/Etihad.

Rooms done out really nice, excellent condition throughout.

Would really recommend this hotel if staying in Manchester.

My husband and I recently spent two nights at the Malmaison Manchester Piccadilly, the hotel was nice on the surface, nicely decorated etc.. The rooms are advertised as having a power shower, this was not the case in our room, it came out as a slow trickle, and that was also at a inconsistent temperature, either freezing cold or scolding hot! The bed was extremely uncomfortable and the Mattress didn’t seem to fit the frame that well, as the pillows would gradually slip between the headboard and mattress. The room was very hot as were the lobby’s. During our stay they’re was also only one of the two lifts functioning, for the amount of rooms this was an inconvenience and a long wait.
We really thought for the money they charge it would have been better than a budget hotel

My husband and I booked for the September weekend. The staff were very friendly and warm, and the room was exceptional - very quirky and found it to be immaculate.
There was quite a bit of noise in the halls from other guests which was unfortunate.

We will definitely be coming back.

Spent a very pleasant weekend - great food and wonderful service. Thank you