I’m sorry we needed to engage with Luggage Point at all but my daughter left her tablet on our transatlantic flight. The man at the Luggage Point counter at the airport was super helpful and communica... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Advert states 24hr service. It isnt. It is normal business hours with over night storage.....and each drop point has slightly different hours. So not easy to see when booking when your selected dro... Se mere
Virksomheden har svaret
I would like to thank the team at Edinburgh Airport for handling my lost property so efficiently. I really appreciate the smooth and prompt support throughout especially Julie who followed up my enqu... Se mere
Discovered my husband hand lost his phone after late night return to Edinburgh airport. Called this morning and spoke to a lovely lady named Julie and who told me it unfortunately hadn’t been handed i... Se mere
Virksomhedsoplysninger
Om Luggage Point
Skrevet af virksomheden
Thank you ❤
Kontaktoplysninger
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Very fast an responsive. I didn't expect to get my watch back so I was very pleased when I realised it was found.
Was great dealing with the team at…
Was great dealing with the team at Glasgow. They were prompt in their response and reassuring. Got my watch back no problem. Many thanks to you all!
A fab service
A fab service. I emailed them when I was on holiday as soon as I released I had left something. I had a reply within the hour to confirm they had my bag so it was peace of mind for me. Collected it on my return. Easy and straight forward. Thank you.
Tweed jacket left on airplane
Tweed jacket left on airplane, called n emailed luggage point next day with no success. 10 days later received emailing saying they had a match, time delay is airport/carrier processed. Luggage point couldn’t be more helpful or quicker. Superb service. Many thanks
I would like to appreciate the help…
I would like to appreciate the help that I got from Chloe in helping me recover my lost phone at the Airport. Many thanks to Glasgow Airport Laggage Point. My lost phone got home safely. Please continue to do the good work. 👏🏽
super friendly service
super friendly service, super reactive. perfect customer service. Highly appreciated
Good service
Good service, I contacted the airport with my details and details of the lost item
Next day it was handed in but the company didn’t contact me.
However it was logged on their website and I claimed it
Staff very polite and nice
Had to pay £27 as a keeper charger
Quick response to the lost item claim
Quick response to the lost item claim, easy to find in the airport and easy process to retrieve.
Great experience
Great experience, was given a link where you can search for what you are missing and they give a brief description. Response was extremely quick and thankfully a third party could collect my item. Only down side was that I couldn’t get through on the phone, but online was more than quick enough. Now have a very happy boy who has his iPad back!
Massive thanks to Lucy (BHX) who found…
Massive thanks to Lucy (BHX) who found my sunglasses that I lost on my outbound trip.
At 10pm on a Saturday night, it was just what I needed coming home.
I lost my wedding ring at Glasgow…
I lost my wedding ring at Glasgow airport. Next day, I found a possible match on their website and made a claim. The employees were so thoughtful and kind and kept my ring until I return from holidays
Really happy
Really happy, lost our daughter’s doll back in December. Called up and was easy to log - we lost hope and accepted that we lost her doll. Months later I was emailed that they found it. I couldn’t collect it for a couple weeks and they kept it no problem
Lost scarf
I also thought my scarf was lost forever, but Jet2 security at Birmingham Airport took it to Luggage point. Daria emailed me back very quickly but it was Lucy who searched three crates to discover it. I am very grateful.
Lost iPad.
This was a great service. Quick and easy and the staff were really helpful and friendly.
Absolutely brilliant service
Absolutely brilliant service.
Never expected my lost item would be retrieved.
Thank you so much and keep my the good work
Big up to Lucy!!!!! Thanks again
I thought it was gone forever
I had left my Kindle on a flight from Amsterdam to Edinburgh --- for sure it was lost. However, after checking on the WWW, i foud that there was a lost and found service at Edinburgh airport. After contacting them and providing details of what I had lost, date, flight details, i was very pleased to hear, in a couple of days, that they had found my lost Kindle. What a great service --i was very pleased. And then, it only took a couple of minutes in Luggage-Point in the airport to retrieve my Kindle ---- yes there is a service fee but it was well worth it to get my lost Kindle back.
Item Found
An item that I had left at security was quickly found and handed to Luggage point. I am grateful for the staff - Daria who quickly contacted security and confirmed that item had been found. Only downfall is, that they were hard to call during opening hours but once i got through my query was resolved.
Niko was amazing!!
I had an amazing experience with Niko at Luggage Point. I had lost my passport and I was in urgent need of it as I was traveling that same day. It was not logged anywhere in the system and the airline was not helpful at all. He went out of his way and searched the entire store room to see if there was the possibility that it was there and not logged. He was able to find it!! Really appreciated his enthusiasm and yearn to help.
I left a kindle on the plane
I left a kindle on the plane. I contacted luggage point via e mail, they were very quick to respond but at that time they didn't have it. I got asked for details of kindle and was informed that it had now been located and could either collect or could be couriered to me. I chose courier. Within a couple of days it was delivered. Airports get mentioned for what they don't do right so I'd like to give a positive review on what they've done right. From beginning to end they were helpful and extremely professional and I for one can't thank them enough. Well done luggage point
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