Very fast
Very fast. Great communication. Well packed. Everything you could hope for with a online purchase
24. september 2025
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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Breakable
The jewellery is really pretty. The customer service is beyond amazing but their jewellery breaks. I've got 5 pieces from them and 4 have either broken or had gems fall out. They replace them ASAP (good customer service) but they break over and over so they're really losing money
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Lucidandluna
Thanks so much for your honest feedback. We’re so happy to hear you love the designs and appreciate our customer service 💕
I’m really sorry to hear about the issues with your jewellery. To help us sort this out quickly, could you let us know which specific pieces have been giving you trouble? This will help us figure out if it’s a particular style/designer or something in production that we need to address. You can email us at hello@lucidandluna.co.nz, and we’ll get on it right away.
We’ll replace any broken or faulty pieces immediately. We’re also working closely with our designers to ensure any reported issues are fixed and don’t happen again.
Thanks for your patience, and we’re here to make sure everything gets sorted for you!
Hannah x
Extended Delivery - Beauty worth waiting for?
I recently bought a ring from Lucid and Luna, and it's absolutely gorgeous. That said, the whole shipping process left a bit to be desired. It seemed to take a bit longer than what I've experienced with other stores, and oddly enough, my item only went out for shipping after I reached out to ask if it had been shipped yet.
I didn't get a direct reply to my question - just an automated email update telling me my ring was finally on its way. So, while the ring itself is stunning, there's definitely some room for Lucid and Luna to step up their game in the customer service department.
29. februar 2024
Uopfordret anmeldelse
Besvarelse fra Lucidandluna
Thank you for your patience and for sharing your feedback, as well as your kind words about the ring - we’re thrilled to hear you love it! 💖
I’m really sorry for the delay in shipping and the lack of direct communication. We’ve worked on improving our processes to make sure this doesn’t happen again and I completely understand how frustrating that must have been for you. We’ve also taken steps to ensure our communication is clearer moving forward x
Quick shipping, good quality
Shipped the day after I ordered super quick, love that!! Arrived nicely packaged! Looks lovely!!! Thank you
14. november 2021
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.