LR Direct Anmeldelser 1.060

I ordered item (GE585392867GB) and paid for them on 18/05/2020. First time I contacted LRDirect by e-mail after two weeks (02/06/2020) because the status of the order on the web page was still in phase "processing order" and I wanted to cancel the order.
Then LRDirect answered me and apologies for the delay because of an "COVID and error in our warehouse" and ask for the opportunity to ship the parts again. I answered on 09/06/2020 and gave them a second chance to deliver me the ordered items.
Then I received an invoice and a and even the tracking number from DHL and I thought that everything is going well. But the opposite was true. On 18/06/2020 I contacted LRDirect again and asked "how does it look with my order?". I received next appologies because of some "delay". I patiently waited for the ordered goods but nothing came. I contacted LRDirect again on August 10, 2020 and asked them to cancel the order immediately and return me money back. I received another apology on 12/08/2020 with the question of whether I would not give them another chance. After almost 3 months of waiting for the goods, I no longer wanted to give them another chance. I confirmed the cancellation and requested a refund of my money. On 14/08/2020 I received e-mail that they are "refund today". But no money came to my account. I waited two weeks and then asked my bank to start the complaint procedure and return me money back from LRDirect for the canceled order (it was a card payment). The bank returned the money to my account on 28/09/2020.
This is my experience. Be careful and you do better if you buy somewhere else.

Great service, fast international shipping. They are my go to for all Land Rover parts

Thank you for your fast service and excellent choices on different parts providers.
I would recommend you to provide the availability for genuine Land Rover parts on stock, if this is possible, as demands from the customers are rising for genuine parts for the parts, where the big work has to be done to change them.

Thank you in advance for your fast services further and Regards,
Mirko from Slovenia - Central Europe

There was a couple of options for the parts I needed. I asked via Email and a couple of hours later i got information about the best option for me. Due to local import regulations i had to ask the sales team, and again they answered, clearing my doubts. Did the purchase and in less than a week I received my parts.

Quick service, prices that are almost always the most cost competitive. The packing sometimes let’s them down hence only four stars.

Excellent service and competitively priced. Also fast delivery to Germany. Highly recommended!

Fast, and correct.

Everything was great, fast delivery to Germany despite the final distance 👍

Despite the current difficulties in trying to keep stock, the team have continued to provide a service to a standard we expect. This is unlike many of the much longer established Land Rover aftermarket suppliers. You have a new permanant customer in me.
Well done.

Great service, on time, organised and very helpful.

オーダーした商品が確実に期間内に正確に届いています。
大変感謝しています。ありがとうございます。
検討していただきたい案件があります。
商品の重さ、形状の大きな物などの配送料金が高額です。
航空便の現行送料と船便の特別船便料金も検討戴けますか？
最低納品期間60日とかのおおよその日程もお知らせ頂いて。
在庫でストックして置きたい商品とか板金部品、消耗部品などは納期よりも運賃が問題です。
よろしくお願いいたします。

Very professional service , been working with them for years , always the same treat

Easy site to find parts on website. Fast delivery from UK to Australia. Will use this company again

quick shipping parts process & Fast Delivery
from UK to USA