Lookers Anmeldelser 

Not happy with the service and the outcome

I have always had a great customer experience at Lookers Ford in Chelmsford. I have just changed my car with them again and as always, I had great help and support from them. James Holden kept me updated on the progress of my vehicle and all communication with him was excellent.

Appalling customer service.
Our Nissan went in to have an AdBlue issue looked at. We were told at the time of booking not to worry; if we couldn't drive away, they'd sort us out a courtesy car, which is pretty normal but important for us because we're not local. I pressed and was told this couldn't be arranged in advance. Ok.
On the day, it wasn't possible to drive away and disaster - they've got no courtesy cars. They have to be booked in advance! And should only be available if you're car's in warranty? Not what they said on the phone. They were looking into it, they said. But they did not. The staff went home and left my wife and 3 young children abandoned outside a closed garage to travel over 200 miles home with low phone battery. Much stress and cost later, we get them home.
Every day from then we were promised a call back; our team are looking into a temporary vehicle for you, they said. Weeks have passed and we have nothing, with still over 3 weeks until the car is due to be repaired. I contacted central Nissan customer service, who passed me back to the garage.
You try to call and can only get a receptionist who has to email the servicing team to ask them to call you. I've explained many times the difficult position they have left us in and they do not care.
The customer service has been appalling and shameful, with no-one seeming to take ownership of the issue or even apologise for the damage their misinformation has caused. I've since heard from others, even many miles away, that their reputation for terrible care is widely known, which I wish I had known from the start.
We are so out of pocket and stressed, and a family holiday is on the brink of being ruined, and we still can't get a timely response from them; I would strongly advise against ever visiting this place.

As always great team at lookers Stockport seat.friendly polite highly recommended to purchase a vehicle or book a service here 5star.

Absolute joke of a dealership. Rude, unhelpful, dismissive staff who are not interested at all. The vehicle was disabled tax class and I was not notified of. The vehicle was not registered in my name on the VW used warranty system, they left OBD errors on the vehicle. Chunks out of the tires. The 'in lieu' tyre inflation kit is out of date and I have been advised to not use this. There's intermittent faults with the air conditioning and heated seats. Impossible that they did their whatever point check. The branch needs investigating. It took nearly a week AFTER payment for the vehicle to even begin being dispatched. I have just had to pay out for vehicle diagnostics because there is faults with the vehicle. Absolutely disgraceful. Especially when the vehicle was 25k+ DO NOT purchase a vehicle from here. Even if the vehicle is in okay condition and by some miracle the staff at lookers blackburn actually did their job properly you will still get treated like dirt. I haven't even had the car for two weeks yet. No interest in trying to help out. They didn't even have interest whilst the deal was being closed. AVOID AT ALL COSTS.

Great experience buying our new car, Kai looked after us and was brilliant throughout the whole process.

Great service from, Anthony, Charlotte and Raffy all the team where great to deal with excellent communication all the way through.

I recently part-exchanged my car for a new one and, although there have been a few wrinkles to iron-out, I'm pleased to say that Mercedes Tonbridge have looked after me and kept me updated throughout. Special thanks to Louise-Marie Gawor in Sales, Josh, Ben, and Reece in Service, James and Debi in Parts and, last but not least, Matt Hardy. It continues to be a pleasure to visit!

Very Friendly and Polite , keep you well informed and understand if you have a fault ! Excellent

Paul was great. He was very friendly, explained everything, was very thorough and professional. Staff were welcoming. I love my car! Thank you!

Lookers VW service Centre Wimbledon always provide exceptional customer service. All the team are courteous and always go above and beyond to assist. I have been a customer for a number of years and cannot recommend them highly enough.

Fantastic service from Mr Paul Riding. He provided me with 1st class service from walking into the showroom until picking up my vehicle. A totally professional service

I can highly recommend Charles Hurst Toyota Belfast. The Sales Team are very knowledgeable and helpful. In particular, Debbie McCallen who guided me through the sales process and kept me updated throughout.

Wouldn’t go anywhere else for my car, great service, staff are friendly and knowledgeable not pushy and listen to your requirements.

Absolutely excellent, kept me updated throughout the day. Friendly staff helpful and anything asked was not too much trouble

I have a problem with my electric Kia car. I called them up as the dealership to get it fixed and they gave me an appointment 2 weeks in the future. As the car would not drive I arranged a tow which cost me £200 less than 24hours latter they emailed me and told me that my appointment was cancelled and the next available 1 was in 3 months. I am £200 out of pocket plus a full day off work trying to arrange an appointment in the first place. Avoid like the plague

I was wary about looking at another Ford after a disappointing experience previously at a different dealership. Harry is such a personable guy and made me feel at ease about my purchase from start to finish. He took time to explain everything and showed a lot of patience with my disabled son. Brilliant, thank you

Excellent support and knowledge of the car from Steven at Lookers Silverlink. His customer service was excellent and would recommend. Totally felt at ease when upgrading my car. Thanks again!

Fantastic service from Danny Batchelor at the Chelmsford branch, super helpful, great guy, thank you

Great team. Excellent customer service